2009 Nissan Titan LE purchased and dealer NOW refuses to honor AC Repair
In early March I purchased a used 2009 Nissan Titan LE with 69,427 miles on it. After bringing home and testing different systems I found AC blew only warm air. Brought back to salesman 3 days later explained AC needed repair or take truck back. He left me to speak to someone and then told me to bring the truck back in when I come in for the FREE oil change. At the end of May a Maintenance Notice came on Radio/Media Screen saying I needed maintenance. I set up an appointment, 3 weeks out was earliest appointment to get oil changed and AC repaired. I came back on June 16, 2022 for the oil change and AC repair and they said they were too busy that day but to bring it back on Monday June 20th. I was then told on June 20th since I had only put on 2700 miles that the oil lasts 10K miles. I then asked why did the Maintenance Come on? The maintenance manager said the computer doesn't lie and changed the oil. BUT then said your AC unit has a cracked Condenser which has been cracked and dry for sometime. AND by the way your warranty expired 15 days ago. So you have no coverage...Hmmm how convenient warranty expired during 3 week waiting period to come in for an appointment? AND salesman told me when I came back after 3 days of ownership to bring the vehicle in for AC repair at Free oil change and he noted the file? This dealership is TROUBLE, Rinky-Dinks in its operation, crooked to say the least probably why my salesman Patrick left! These company are no more than thieves from the management on down. I will most likely be seeing them in court soon to remedy this issue and hopefully apply Chapter 93A against this Den of Thieves! There are many GOOD Car Dealers out there to do business with. NISSAN 24 IS NOT ONE OF THEM! Beware, stay-away!
We addressed this immediately and secured an appointment (tomorrow 4/30) for Ms [redacted] 's vehicle to have the tint and any glue removed from the windowsWe will be unable to perform this service if Ms [redacted] is unwilling to provide us access to her vehicle
At this time the only acceptable resolution will be to restore the car to the condition that I purchased it in by removing the glue, balance of illegal tint and tinting the car to the legal limit in ***I have already filed a complaint with the Attorney General's office 4/onlineI have also contacted my families Attorney [redacted] from the law offices of [redacted] and will move forward accordingly as I should not have to come out of pocket and correct an issue that was an error on Nissan 24's end Your company should make good on a purchase due to the error caused by Nissan If I have to go this route I will seek reimbursement for all fees to fix vehicle, lawyer's fee, filing costs and wages for time taken off from work
General Sales Manager [redacted] met with Mr [redacted] on Friday, January 15thMr [redacted] 's concerns were resolved by refunding his money for all items in question
On 4/28, [redacted] , General Sales Manager, indicated to Ms [redacted] that he has to schedule an appointment for the tint to be removed correctlyHe will contact the appropriate resource today to set up an appointment and advise the customer when it is confirmed
Ms [redacted] is scheduled to bring her vehicle in for the auto body repairs on Monday, 2/We will provide a rental vehicle for her useService Director [redacted] and General Manager [redacted] discussed the rebate in question with Ms [redacted] Nissan will provide a $2,service credit for Ms [redacted] 's use
Good day,We are repairing her car on Tuesday*** ***, General Manager, reviewed all the purchase figures with her and she is happy. He will be meeting with her again Tuesday at 9:00.Warm regards,*** ***for Nissan
*** *** (Service & Parts Director), *** *** (Service Manager) and *** *** (General Sales Manager) met this morning to review the customer's concerns, what has been done to date and what remedies are available*** *** contacted Ms*** today (left a message) so that
he could discuss possible solutionsWe believe that Ms*** herself has not returned the vehicle for service, but has had someone else discuss her concernsWe have had the supplier of the component inspect the vehicle and try to duplicate the problemHe was unable to do soIt appears that the condition exists when the vehicle is driven in the downtown Boston area, which could affect frequencies and performance.At this point, Mr*** is waiting to hear from Ms***
Nissan canceled the extended vehicle service contract per the customers requestCustomers account will receive a full refund credit within weeksI also informed the customers by phone several days ago.Thanks,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Good Day,As I stated earlier I have been trying to contact Nissan about this IssueI had my mom drop off the vehicle for service due to me having to workWhen the vehicle was ready to be picked up I received a call saying they changed the frequency of the input and output and it is all set. When I retrieved the vehicle from my mother I checked the station to see how the DVD soundsIt was even worse then the first station that is was playing onThat is when I called the service department around 6pm the same dayI explained to the young lady over the phone what was the issueShe reported to me it was no longer their issue and I had to take my car to the folks that installed the DVD player and I should read the manualAt that point I will admit I was upset and we exchanged words and I asked to spoke to a mangerShe put me on hold for about minutesI hung up and I called backShe picked up again and told me that I had to hold because the manger was busy. I called back the next day or a few days laterThat’s when I spoke to ***, which he was very nice about the issues and he reported that he would get back to meHowever he never didI called back and spoke to ***I explained to him about the conversation I had with ***Also, I explained to him about *** not getting back to me and that my only other alternative would be to contact Revdex.comHe reported that he would get back to me as well and he never didThat’s why I am contacting the Revdex.com I never received a call back from anyone or had anyone talk to me to try and resolve the issueI also explained to him and everyone else that the salesman *** never explained to me that the DVD player would function that wayI have left numerous messengers for the General Manager ** ***He too has never returned my calls as wellThis has been going on since March of this yearThe only way to fix this situation is to have the DVD player rewired to play through the AUX outputs programed into the radioRegards,
*** ***
*** ***, Service and Parts Director, reviewed the limited service history on this vehicleHe called and left a voice mail message for my *** at approximately 2:PM todayWe are waiting for his return phone call directly to ***'s cell phone which was left on the voice mail to Mr***
[redacted], General Manager, called Ms. [redacted] at approximately 11:45. No answer. Left message. In order to resolve this, please contact Mr. [redacted] directly at Nissan 24. Thank you.
Good day.General Sales Manager [redacted] reached out to Ms. [redacted] and is waiting for her to respond to him. We will provide more information after they have direct dialogue.Thank you.
[redacted], service manager, spoke with Mr. [redacted] on Wednesday, May 20th at 8:45 am. Customer was trying to combine both a coupon and points at the same time. Only one offer can apply at the same time. Offered him complimentary service for his next return for the miscommunication....
All noted down on his file and he will be returning to service his vehicle. Have spoken with the Team on how to avoid this situation in the future.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have...
not heard any response my the dealership and had in fact tried numerous time to resolve this situation with out further action and they choose not to , as it was I was there on Friday 2/17/18 for a free oil change and now I have gouges on the rear driver side of my car and still have not heard from the service manager , this dealership does not care about their customer only about getting a car sold , My response is I want a Cashier Check for 2,000 dollars for the rebate and the gift card that was promised to me as I choose no longer to bring my car to this dealership .
Regards,
[redacted]
[redacted] was the advisor on this and spoke with the customer on Friday when she pointed out the damage to her rear bumper/quarter. He took pictures and assured her we would resolve this for her. He also informed her he would review this with his Service Manager, [redacted], on Monday, today. This will be handled today, per Service & Parts Director [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that Nissan has only recently tried to contact me, and not before. It is not MY job to log my attempts to get the services I PAID for. [redacted] and [redacted] both know I spoke to them at different times. No call back from either. I no longer want to do buisness with Nissan 24. They are not trustworthy, and so far as I am concerned, they sold me a product they can NOT provide! I want my money back, with interest ASAP. response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
We addressed this immediately and secured an appointment (tomorrow 4/30) for Ms [redacted] 's vehicle to have the tint and any glue removed from the windowsWe will be unable to perform this service if Ms [redacted] is unwilling to provide us access to her vehicle
At this time the only acceptable resolution will be to restore the car to the condition that I purchased it in by removing the glue, balance of illegal tint and tinting the car to the legal limit in ***I have already filed a complaint with the Attorney General's office 4/onlineI have also contacted my families Attorney [redacted] from the law offices of [redacted] and will move forward accordingly as I should not have to come out of pocket and correct an issue that was an error on Nissan 24's end Your company should make good on a purchase due to the error caused by Nissan If I have to go this route I will seek reimbursement for all fees to fix vehicle, lawyer's fee, filing costs and wages for time taken off from work
General Sales Manager [redacted] met with Mr [redacted] on Friday, January 15thMr [redacted] 's concerns were resolved by refunding his money for all items in question
On 4/28, [redacted] , General Sales Manager, indicated to Ms [redacted] that he has to schedule an appointment for the tint to be removed correctlyHe will contact the appropriate resource today to set up an appointment and advise the customer when it is confirmed
Ms [redacted] is scheduled to bring her vehicle in for the auto body repairs on Monday, 2/We will provide a rental vehicle for her useService Director [redacted] and General Manager [redacted] discussed the rebate in question with Ms [redacted] Nissan will provide a $2,service credit for Ms [redacted] 's use
Will review with Leadership team and respond accordingly
Good day,We are repairing her car on Tuesday*** ***, General Manager, reviewed all the purchase figures with her and she is happy. He will be meeting with her again Tuesday at 9:00.Warm regards,*** ***for Nissan
A refund will be processed and a check mailed to Ms***
*** *** (Service & Parts Director), *** *** (Service Manager) and *** *** (General Sales Manager) met this morning to review the customer's concerns, what has been done to date and what remedies are available*** *** contacted Ms*** today (left a message) so that
he could discuss possible solutionsWe believe that Ms*** herself has not returned the vehicle for service, but has had someone else discuss her concernsWe have had the supplier of the component inspect the vehicle and try to duplicate the problemHe was unable to do soIt appears that the condition exists when the vehicle is driven in the downtown Boston area, which could affect frequencies and performance.At this point, Mr*** is waiting to hear from Ms***
Nissan canceled the extended vehicle service contract per the customers requestCustomers account will receive a full refund credit within weeksI also informed the customers by phone several days ago.Thanks,*** ***
I am reviewing this situation with our General Manager today
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Good Day,As I stated earlier I have been trying to contact Nissan about this IssueI had my mom drop off the vehicle for service due to me having to workWhen the vehicle was ready to be picked up I received a call saying they changed the frequency of the input and output and it is all set. When I retrieved the vehicle from my mother I checked the station to see how the DVD soundsIt was even worse then the first station that is was playing onThat is when I called the service department around 6pm the same dayI explained to the young lady over the phone what was the issueShe reported to me it was no longer their issue and I had to take my car to the folks that installed the DVD player and I should read the manualAt that point I will admit I was upset and we exchanged words and I asked to spoke to a mangerShe put me on hold for about minutesI hung up and I called backShe picked up again and told me that I had to hold because the manger was busy. I called back the next day or a few days laterThat’s when I spoke to ***, which he was very nice about the issues and he reported that he would get back to meHowever he never didI called back and spoke to ***I explained to him about the conversation I had with ***Also, I explained to him about *** not getting back to me and that my only other alternative would be to contact Revdex.comHe reported that he would get back to me as well and he never didThat’s why I am contacting the Revdex.com I never received a call back from anyone or had anyone talk to me to try and resolve the issueI also explained to him and everyone else that the salesman *** never explained to me that the DVD player would function that wayI have left numerous messengers for the General Manager ** ***He too has never returned my calls as wellThis has been going on since March of this yearThe only way to fix this situation is to have the DVD player rewired to play through the AUX outputs programed into the radioRegards,
*** ***
*** ***, Service and Parts Director, reviewed the limited service history on this vehicleHe called and left a voice mail message for my *** at approximately 2:PM todayWe are waiting for his return phone call directly to ***'s cell phone which was left on the voice mail to Mr***
[redacted], General Manager, called Ms. [redacted] at approximately 11:45. No answer. Left message. In order to resolve this, please contact Mr. [redacted] directly at Nissan 24. Thank you.
Good day.General Sales Manager [redacted] reached out to Ms. [redacted] and is waiting for her to respond to him. We will provide more information after they have direct dialogue.Thank you.
[redacted], service manager, spoke with Mr. [redacted] on Wednesday, May 20th at 8:45 am. Customer was trying to combine both a coupon and points at the same time. Only one offer can apply at the same time. Offered him complimentary service for his next return for the miscommunication....
All noted down on his file and he will be returning to service his vehicle. Have spoken with the Team on how to avoid this situation in the future.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have...
not heard any response my the dealership and had in fact tried numerous time to resolve this situation with out further action and they choose not to , as it was I was there on Friday 2/17/18 for a free oil change and now I have gouges on the rear driver side of my car and still have not heard from the service manager , this dealership does not care about their customer only about getting a car sold , My response is I want a Cashier Check for 2,000 dollars for the rebate and the gift card that was promised to me as I choose no longer to bring my car to this dealership .
Regards,
[redacted]
[redacted] was the advisor on this and spoke with the customer on Friday when she pointed out the damage to her rear bumper/quarter. He took pictures and assured her we would resolve this for her. He also informed her he would review this with his Service Manager, [redacted], on Monday, today. This will be handled today, per Service & Parts Director [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that Nissan has only recently tried to contact me, and not before. It is not MY job to log my attempts to get the services I PAID for. [redacted] and [redacted] both know I spoke to them at different times. No call back from either. I no longer want to do buisness with Nissan 24. They are not trustworthy, and so far as I am concerned, they sold me a product they can NOT provide! I want my money back, with interest ASAP. response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]