Nissan North America, Inc.

For over 84,miles, Iv'e continued to have issues with my Nissan Sentra SER spec vI can go into numerous parts replaced, all under warranty, but I will focus on the main issueThe main issue is my brakes, Nissan has extended a year 100,miles warranty on my brakes suspension and steering columnI have had my rotors replaced times, cut twice, replaced a caliper, replaced the brakes lines, and put performance brake fluid in (all done by the dealership).The problem still persists
The problem is approximately after 10,miles the rotors warpNo matter what has been replaced the problem doesn't go away
I know what your thinking, "it must be your braking style"Unfortunately you would be inaccurate with this statementIt has been proven several times that my pads wear normalThey actually wear less the the average driver
I now have Nissan dealerships, *** Nissan out of *** *** refusing to work on my vehicle because they do not know how to fix it
You can preform a web search of "Nissan Sentra brake problems" and find hundreds of complaints about the same issueNissan North America refuses to fix/recall the issueThey give you a heart ache when complaining about the brake issue
I have actually had a Nissan North America Executive member, I believe his name was *** ensure the dealership fixed my carOnce the "fix" was taking place, *** was no where to be found, He never returned phone calls to verify the "fix" solved the issue
I have numerous records of the same issue since the beginningNissan continues to look the other wayI actually had to contact Revdex.com to get Nissan to extended the warranty on my vehicle and even with the warranty they will not/refuse to fix my vehicle

I have been a nissan fan for years, love the cars in june I traded in my nissan altima for a been to the delership different times for problems, first time week after getting the car due to the front bumper not on rightsecond time for driver seat moving (loose) third time for the trunk latch and foruth time again for the driver seat on march 10th 2015, my car was finally ready today march 19th after they had to send my car off to have the seat frame wealded to the car, my family and I feel this is unsafe and been sold a lemon, trying to get this resolved but in till then my family and I have no car to use (to scared to drive our car)
in contact with NNA but still have to wait weeks before a answer will get back to mealso getting legal advice
nissan sorry you lost a long time customer here along with all my family

I purchased a Nissan SentraShortly after we bought it approximately miles we took the car on vacation to TennesseeOn the way back the car was giving us issuesNo power when acceleratingWhen we got back to Tampa we took it in and was told it was due to water in the tail lightAfter that experience the car had major issues with something in the transmissionWe were on our third new transmission several weeks in the shop and no resolveWe were told by Nissan that the car was fixed when in fact it was stalling in trafficThey wouldn't touch it anymore at the car dealership where we bought it, and the warranty department wouldn't resolve the issueThe final resolve was a letter from Nissan with the number to the Revdex.comThis was our ninth car from Nissan I never would have thought that their warranty on these cars were garbage and they don't stand behind their productThank god I finally got rid of the car and will never do bushiness with Nissan again

I have had a contract with Nissan for the past at least plus yearsAs long as you have a loan with them they will at least consider what you sayI recently returned a lease after it was over and returned under the mileage and with very few scatches or digs after yearsIt was my first lease so I didn't know what to expect, but during the lease 95% of the time I paid over my monthly obligationI returned it to the Vacaville Nissan dealer who said it would be no problem for them to pick up there I didn't have to do anything furtherI choose not to lease another vehicle and had loan with a low interest rate thru my credit unionI asked Nissan not to run my credit because I already had a loan and they said they had to do it anywayReluctanly I purchased another Altima because I thought the lease return was going to be a smoother transactionAbout two weeks later I receive a bill from Nissan Corporation stating there was damage to the vehicle, the manual was missing and there was a fee for the lease returnWhen I called the company regarding these fees they stated they could take the lease return fee off as a courtesyI said the reason why I purchased another Nissan was because they said that fee would automatically be waived if I purchased another NissanI also said the manual was in the car the salesmen could vouch for that as well as my mother and there were NO scratches to the areas they mentioned when we returned the carThe representative simply said they couldn't take all the fees offWhen I called back and spoke to another representative she said she would take the manual off, but if I spoke to a supervisor it was off the tableWhen I spoke to the Supervisor he said if the appraiser said it was like that then it was like that and there was nothing I or the salesman could say to negate itI was also told the car wasn't appraised until it was sent to auctionWhen I said why are you charging me for something you didn't even fix he said "it's in my contract"I was told when they took off the lease return fee's I would get an adjusted bill but it still had to be paid by the original dateIt's been almost a month and I haven't received an adjustmentThey probably think I'll forget and they'll try to tack on more fee's if it's late I'm very unhappy with Nissan's tactics and how they manipulate the system trying to nickle and dime the small consumer for their gainIf anything I should have a credit which I didn't see on that last billI woke up from my sleep with this on my mindI have to find all my paperwork in order to file a complaint, but in the mean timeI would watch out consumersI also hear something weird when I drive it, but as I've read some of the other complaints Nissan doesn't stand behind their product so this is just another fightI plan to trade this in for a ToyotaI don't even want to drive this car anymore Not sure how they got a four star rating with all the complaints I readThere was nothing positive and 86% negative so it's all advertisement

I HAVE HAD THE PLEASURE OF RECEIVING BY FAR THE WORST COSTUMER SERVICE EVER, DAMAGES TO MY (BRAND NEW) VEHICLE WITH IN A WEEK OF GETTING IT,I WENT IN FOR A NOISE COMING FROM MY SUN ROOF, NO ONE HEARD IT THERE FOR NOTHING COULD BE DONE, I WENT IN A SECOND TIME WITH A VIDEO ON MY PHONE TO SHOW PROOF , NOW OKAY THEY KEEP MY CAR WITHOUT ADVISING ME AND A PART HAD TO BE ORDERED, THE PART WAS ORDERED , REPLACE, AND NO MORE NOISE, HOWEVER IN THE MIDDLE OF DOING SO ONE OF THERE SERVICE TECHS PUNCTURE, MY HEADLINER WITH ONE OF THERE TOOLS, DIRTY FINGER PRINTS AND ALL, I NOTICE RIGHT AWAY UPON RECEIVING MY VEHICLE, AND MAKE A COMPLAINT, SHOW THE SERVICE ADVISER, AND THEY SAY OKAY WE WILL SEE IF SOMEONE HERE COULD REPAIR IT, IF NOT WE HAVE TO ORDER A NEW HEADLINER, OKAY, NOW I WAIT AND WAIT , NO CALL TO TELL ME MY PART IS IN , I HAVE TO CALL THEM, ALSO I ASK WHO LONG WITH THIS TAKE , NO ONES KNOWS ANY ANSWERS, I CALL MAKE A APPOINTMENT TO DROP OFF AND GET NEW HEADLINER PUT IN, NOW I GOT TO PICK UP MY VEHICLE , I AM NERVOUS ALREADY AFTER EVERYTHING I HAD TO GO THREW WITH THEM, I SEE THAT THERE ARE SCRATCHES TO MY VEHICLE ON A FEW AREAS OF MY CAR THAT WEREN'T THERE , THE HEADLINER IS NOT SITTING RIGHT EITHER , I AM ALREADY TIRED AND DISGUSTED , THROUGH OUT IT ALL I GET NO APOLOGIES , NO CONCERN FOR MY TIME FROM WORK LOST, AND DAMAGES TO MY (NEW) VEHICLE , THE RESPONSE I GET IS TO TAKE IT TO A BODY SHOP AND GET A ESTIMATE AND BRING IT BACK TO THEM, (WHAT???????) I AM JUST BLOWN AWAY ,,,, TO ADD WHILE REPLACING MY HEADLINER THEY REMOVED THE SIDE PANELS IN THE CAR AND NOW HAVE LOCKED MY SEAT BELTS BEHIND THEM AND I AM NOT ABLE TO USE THEM , TO SECURE MYSELF OR ANYONE ELSE IN THE VEHICLE , I AM TIRED AND FRUSTRATED ON ALL LEVELS, I CALL AND FILE A COMPLAINT THRU CONSUMER AFFAIRS, I AM STILL AT A LOSS, SERVICE ADVISERS WITH NO CARE OF YOUR TIME NOR FEELINGS , EVEN A SERVICE SUPERVISOR, WITH NO CONSIDERATION OF ANYTHING I AM GOING THRU, BUT LETS MOVE A STEP HIGHER , WITH NISSAN CONSUMER AFFAIRS, WITH ALL THAT HAS HAPPEN , I WAS BASICALLY TOLD I HAVE TO FIGHT WITH THE DEALER TO GET ANYTHING DONE BECAUSE IT WASN'T THERE FAULT AND NOTHING MORE THAN FILING A COMPLAINT COULD BE DONE , HOW IS THIS EVEN POSSIBLE? I UNDERSTAND INDEPENDENT OWNED DEALERS HOWEVER THEY ALL STAND FOR THE SAME NAME, THE SAME PRODUCT (NISSAN) , WHERE IS THE HELP WHEN U NEED IT? WHEN YOUR BEING TREATED POORLY, WHO DO YOU COMPLAIN TO? WHO CAN DO SOMETHING? WHY IS THIS OKAY!!!!!! TALK ABOUT ADDING INSULT TO INJURY !

I have a 2011 Nissan Altima that was purchased brand new. My transmission failed at 110,000 miles. Nissan extended their 60,000 Manufacturer's warranty to 120,000 miles due to known issues with the CVT Transmissions for different models (Altimas included ) up to 2010 Models. I should not have a failed transmission at 110,000 miles. In researching Nissan cars as a result of this experience, there are numerous complaints about their CVT Transmissions failing early.
I am being quoted 3,400 to replace this transmission. This is a reman transmission by the way. You cannot rebuild these transmissions or buy a cheaper model due to the intricate nature of this particular transmission. A mechanic has to order them from Nissan and needs special tools to install them in your car. You are basically backed against the wall. I had extensive conversations with mechanics about the problems consumers are facing with these transmissions.
If Nissan is going to extend a warranty for some models, it should be extended for ALL models especially knowing that the transmissions are problematic. I tried to resolve everything through Nissan Consumer Affairs. They state the 60,000 manufacturer warranty is expired. This was the whole point on why I called them to begin with. I was looking for help because my transmission failed early. The man who assisted me from Nissan Consumer Affairs was very difficult to connect with on the phone. When we spoke, all he was interested in was communicating that Nissan will not cover the repairs. During investigation of my case, nobody called me to ask what happened or receipts for maintenance. They just did this investigation and shut the door. Honestly, I did not think it mattered if I serviced my car at a dealership or through a licensed mechanic. My car was serviced and maintained through licensed mechanics. I never had any major issues until now. The code coming from my vehicle is the same code on the vehicles that were covered in the extended warranty.
Nissan should cover the replacement of this transmission or at least foot half the bill. I bought this vehicle brand new with intentions to have it last for a very long time. I never thought the transmission would fail at 110,000 miles. I read about class action lawsuits against Nissan for failing parts. I always thought Nissan was a good car and had a good reputation. After reading reviews and complaints along with my own experience, I was clearly wrong. I cannot believe Nissan is making me pay for the replacement of this transmission knowing these transmissions are causing problems for consumers.
I was never informed at time of sale or through ownership about problems with their CVT Transmissions. I had no clue until it just died. If I had known about the problems with CVT Transmissions, I would never had purchased this vehicle. This will be the last time I buy a vehicle with a CVT Transmission. My experience with Nissan and this transmission has been horrific.

Our car was sent to the dealership for a transmission replacement. Not the first one, but the third in a 2010 Nissan Cube (the first replacement occurring a little over a year ago in 01/2015). Unfortunately, my boyfriend drove from San Diego to our local dealership in Orange County, putting him 100 miles past the 12,000 mile transmission warranty. Well Nissan would surely see rationale and honor a "good will" repair...

We received a phone call letting us know that the claim had been rejected. I decided to call and follow up. Thankfully, the case was escalated and re-reviewed. We received the phone call the next day from Nissan Consumer Affairs expressing their apologies and informing us that the costs of the repair would be covered. I thought it was peculiar that we didn't hear anything from Nissan or the dealership for the rest of the day. After several phone calls and several messages to consumer affairs, I finally reached out to the dealership the following day and they informed me that Nissan wasn't covering the charges. No one from Nissan decided to call and let us know.

So, the manic phone calls began. No one returned my calls or even confirmed that they received my messages until after 5:00 pm. Basically, they chalked it up to miscommunication... and told me to send my information to legal. I asked the supervisor to review the recordings and he proceeded to inform me that they were used for training purposes, and that I was welcome to send him my recording if I have to prove my statement (I obviously did not record the conversation).

Finally, Consumer Affairs agreed to cover the cost of the transmission and placed the cost of the labor on the dealership (who did not sell us the car and should not have been liable for the defect). When I asked for this in writing, I was informed that it was against Nissan policy to issue written confirmations for things such as this. Thankfully, they did not renege. After the transmission was fixed, we drove the car on the freeway and the car died as we were merging into a lane, which almost caused a severe collision (not only with our vehicle, but the line of vehicles behind us who all had to slam on their breaks). We took it back to the dealership and were told that it had nothing to do with the transmission at all and was completely unrelated (which seemed convenient). They informed us the valve timing control solenoid was bad which is about a $400 - $1,000 fix and blamed us for having dirty thin oil (oil which was recently changed). However, all research on the matter says that a failure like this is due to an error in the transmission.

Nissan claims to do vehicle inspections whenever a car is serviced and somehow this seemed to be missed and we were sent on the road and quite easily could have been severely injured or killed. Nissan is only concerned with their bottom line right now, and quite obviously does not care about the livelihood of their consumers as represented by the complaints here, on social media and consumer affairs boards. I am no longer only concerned with treatment we received or the fact that we are without a car at the hands of Nissan, but now I am making it a priority to share my story with as many people as possible to ensure that this doesn't happen to more unsuspecting consumers. People place their lives into the hands of this corporation and they should know just how dangerous that decision is.

Headrests in my 2015 Rogue are horrible: cannot be adjusted, and jam the head forward enough to cause endless neck strain, pain and muscle spasm. Dealership is unsympathetic and claims that I am the ONLY one to complain, but I know that is total BS, because I know others with the same issue. DO NOT purchase or lease this vehicle unless this issue has been resolved.

I purchased a 2016 Rogue it clicks when I turn left or righy at this time Nissan says they have no fix and is working on the situation while my brand new truck is getting louder I have taken it to 2 different nissan to find our they are all linked my paperwork says the same thing they are aware of the situation and they will contact me when they have a fix for the issue and I know if it is the wheel bearing then eventually I will meed new tires. I think the best thing to do is take it to tge dealership again and justfile for the lemon law in which I know will work in my favor or trade it in buf all the lots need at least 5k or 6 down I dont have that rype of money so I think I should just do arbitration because now I could be going over a bump and it sound like the truck tires or truck itself will fall apart hope my lawyer is ready cause I have a great one and he says I have a good case

I went to Puentte Hill Nissan. They are most unprofessional and unethical dealer I have ever seen in my life. I went with my friend and wife to the manager agreed on internet price and when the deal was almost done, they came up with additional accessory cost of $2000 which was compulsory. I spoke almost to 4 manager, and each of the manager pretended and told us to hold on, saying they will work out and give us the best deal. After spending 6 hour they couldnt give the internet deal, plus when we left, the manager was rude and said to his colleague that we wanted free car. Please avoid this dealer they are liar and don't trust their internet price and please do check your driver license as you, as the manager took our driver license and forgot to give us. Now I am waiting to see I can get my driver license back. I wish I could give them negative rating.

I have been holding for over 10 minutes to resolve an issue with my 2006 Nissan
Infinite having issues. The radiator fan motor has gone out on my 2006 Nissan
several times. The last time it was placed in the shop it cost me over $700 to fix.
Can't get anyone to pick up the phone at 800-647-7261.
Can someone call me at [redacted].

I began my lease 2/27/2014 of a 2014 Nissan Altima in Green Bay, WI at Gandrud Nissan Dealership. WIthin the first 2 weeks I experienced my Radio/Navigation unit restarting on me. I took it to Gandrud many many times and nothing was able to be done besides, factory reset and heck for software/firmware updates (which there were none at this time). Since I was not getting anywhere with the dealership due to they only have the information that Nissan provides, I called to Nissan North America and created a case. I updated them with every time I experienced an issue. After 4 months of arguing with them that they need to do something they brought a tech up here from Chicago who went through the factory reset, software/firmware updates and then he decided to replace the radio. Well none of that worked I am still experiencing the same issues. I then used the Revdex.com arbitration and I got denied any help due to the vehicle is not affected where it cannot get me from a to b. I did not agree and do not still today. This is a software issue and still the updates that are out there still do not fix my issue. Nissan will not do anything, Gandrud cannot do anything but send me to Nissan, Revdex.com feels they made the right decision and now I have to basically hire a lawyer to try to get some help with the issues I have been experiencing. To me this is horrible customer service and I will not ever lease/purchase another Nissan vehicle again due to everything they have put me through for no resolution. I have 4 family members and 3 friends who I encouraged to get a Nissan due to my boyfriend loving his 2012 Maxima. At this time most of them have sold their Nissan and purchased a different car (other than Nissan). Very unfortunate that no one will help our the consumer, me, when I have complied with everything they have asked me to and I still get nothing other than you have to keep making payments on your car which is supposed to have the tech package but really isn't the tech package since my radio/nav restarts almost daily.

My recent experience with buying a nissan leaf from Crest Nissan in Dallas. I am a new immigrant to this country without insufficient credit history. Instead of going to private car dealers, I decided to go to crest Nissan where I had a certified leaf and though the whole deal would be transparent and professional. The salesman being an exception was very professional and helped me in finalizing my car and price. I told him beforehand that because I have insufficient history, I would take the help of my cousin with good credit history who would act like a co signer in this deal.
The finance guy stepped in and an the credit history of both me and my cousin. He said if I wanted to buy the car on my own, I would have to pay about 19% APR and if my cousin wanted to buy it on his name it would be 0% but if he could put us two together,it would be 7.9%. I paid him 500$ advance and left. On the following day, I told him that my cousin is out of town and we would go for the Nissan finance with the 7.9% APR. I suggested he may send the finance papers to both of us so we could sign and snd them back. The finance guy replied that I can sign the papers at his office and pickup the car same day and my cousin can sign his part at the end of the week.
I went to the dealer to pickup my car after my work and after waiting for an hour,I was called to sign the papers. When I was signing the papers, I noticed that my cousin's name appeared in the registration papers of the car. I asked him why his name was there. The finance guy replied, according to the laws in Texas, whoever is in the loan has to be on the Registration documents. He also wanted to sell me additional warranty on the car which I declined.Then he suggested, what if I dropped the APR to 4.5% and include the additional warranty, you would be still paying the same monthly payment. I said that is fine. During the stressful process of signing my papers ( large amount of information), I once noticed that my cousins name was in the main buyer part and when I asked the finance person,why is he here. He said it does not matter who is where,it is just for the sake of documentation. I signed my part of papers and took the car home.
At the end of the week when my cousin had to sign his part ( he noticed what a big mistake, I had done). Our names had been switched over in all the documents. From being a co signer, his name had appeared as main applicant of car buyer and mine as secondary applicant. At no point of time I was communicated clearly by the finance person. Even when I asked him,he shut my mouth and would always start a sentence, In the state of Texas it does not matter. Because I had already signed my part,my cousin unwillingly accepted himself to be the main buyer of the car.
I had strained relations with my cousin thereafter because of my naiveness and foolishness. I never in my life was fooled like that. After that incident I spoke to the finance manager and told him about this incident,he was supporting his staff telling me that they do this to give us a better credit APR and I would be still getting good credit history. I was not told why I was not informed when my name was changed from principal to secondary applicant during the process. I told him, my cousin was distant and he came in to the dealership to be a co signer on my loan and ended up being the principal applicant.

NISSAN HAS NOT HONORED THE EXTENDED 10 YEAR/ 10000 MILE CVT WARRANTY
AS WELL AS MAKING ME PAY TWICE FOR THE SAME REPAIR VOIDING THEIR 12 MONTH/12000 MILE PARTS AND LABOR WARRANTY
DEFINITELY LOST A CUSTOMER HERE

I own a 2004 Nissan Maxima with a little over 100,000 miles. The transmission starting giving me trouble approx. 4 or 5 months ago. At first I experienced minor jerks when the car was shift from drive to reverse. Now, its terrible this happens almost every time. My husband and I bought this car new and it has always been service on time. My husband took the car in to get it checked and was told the transmission need to be replaced.. When we bought the car we were under the assumption that a Nissan would provide service over 100,000 miles without having major problem with the transmission. We are very disappointed and feel the manufacturer should own up to this problem. [redacted] you please give us your feedback on this problem? NOT HAPPY AT ALL!!!!

Faulty CVT transmission on 2014 Nissan Pathfinder, current miles are 12,300. Purchase new 12/31/2013. Transmission shudder, does not throw a code do Nissan of North America refuse to authorize a warranty repair. Been in the shop twice. The service department recognizes the problem but cannot replicate (random) and the faulty transmission does not throw a code. Huge safety concern as the car violently shakes and looses power under acceleration at infrequent times, very unexpected. Afraid to transport family in vehicle. Two states have class action lawsuits. Dealership has been wonderful but their hands are tied. Nissan NA would rather wait for a lawsuit or multiple fatalities than fix their cars. Would gladly change my review if they would only fix my car.

My '09 Altima's factory installed radio has been malfunctioning for over a year. I contacted Nissan USA and they requested an estimate from my local Nissan service center. Upon review, they decided they would not cover the cost to replace the radio because the car is out of warranty.

While I understand the lack of warranty, to me, it's an ethical issue. Companies should stand by their products and their customers, which Nissan is refusing to do. My family is a Nissan family, with my mom owning an Altima and a Pathfinder before that. My brother had a '97 Altima until last year when it was totaled in an accident. At one point, there were 3 Altima's in my mom's driveway.

I am a loyal customer and am beyond disappointed in the company. My husband wants to be rid of my Altima because he does not want to advertise for a company that treats it's customers this way.

Do not buy Infiniti vehicles. The cars are fast and fun and comfortable and luxurious sure, but the minute there is an issue wrong with them you spend a week getting four different answers from Infiniti consumer affairs that all contradict what the service department at the dealership told you. So gamble away, but be aware that if there is anything wrong they will say "the car is in specs" unless there is a recall issued. Here's my full story and you can share it to make sure none of your friends buy Infiniti vehicles either...I know one who won't buy a qx80 now for sure.

I own a 2012 g37x, the car runs great, comfortable as I could ever ask for and fast. It was my dream car, I bought it when I got home from a year deployed out of country...fast forward to when I get my Sirius/xm subscription activated...

I cannot drive a mile without losing signal. The satellites work in a manner to where there is an 8 second buffer built in and the radios shouldn't "skip" unless you are driving through a tunnel. I brought the car to my Infiniti dealer (Napleton Infiniti of Augusta) and was told it was a "known issue on 2010-2012 g37s" and that "Infiniti had not issued a fix yet." It was recommended that I call consumer affairs to inform them of the problem...boy was that I mistake.

I called the Infiniti consumer affairs to inform them of the issues and was assigned a case number, I thought things were going fine from there...not so much. 24 hours later I get a call from the first of 3 representatives, a rather rude woman named Tracy who informed me that Sirius reception was just bad in Georgia. At this time she had no idea that I know what I am talking about, and I explained to her how the Sirius array works and that I have 2 other vehicles with Sirius that do not share this problem. We ended our discussion with no resolution and just me being angrier about the whole situation. 2 days later I called back and spoke with LaShonda, this lady was nice and I thought I was getting somewhere finally. She sounded generally concerned with the situation and admitted that she had a Sirius radio and was in Georgia driving just the other day. She forwarded my case to a supervisor (Cameron) who called back today, 24 hours later. Cameron was somewhat taken aback that I know about satellites and stuck to his "it is a characteristic of the car" explanation...

Basically what I have taken from this experience is that Infiniti doesn't care about customer satisfaction once you drive out the door. They are happy placing an inferior product on the road because they got their money...so I would recommend considering Acura, BMW, or Lexus to anybody looking to buy luxury vehicles...also check Yelp for the companies consumer affairs...found out Infiniti has a whopping 1.5 stars.

Red 2007 Nissan Frontier SE KC 2WD Auto 90,000 miles currently...
Nissan engineered and designed the timing chain guides very poorly in regards to TSB: [redacted]-[redacted], the chain guide prematurely wears and causes an engine noise up to engine failure, I contacted Nissan Corp Office and asked if Nissan would assist me, I got the Run around but finally got a return call from Courtney X 615-[redacted]-[redacted] and she basically told me Nissan wouldn't help in anyway even though its a design flaw and not a wear item, a class action lawsuit is in the works for this issue. I informed her of this and she basically told me to * off.... The whole consumer affairs was very unprofessional and not very helpful, I was hung up on once. and was told the same thing over and over that Nissan would decide to help or not once the dealer did the work.

I have already put a new radiator in this truck because it was poorly engineered as well, the old radiator would leak fluid into the transmission and burn it out, a settlement was reached for this issue by extending the warranty to 100,000 miles but they are denying claims on that as well.

The excuse I was told was because it was not certified Pre-Owned Nissan wouldn't assist me in anyway. I purchased this directly form the original owners who bought it new.. family friend who passed away.

After Dealing with this truck on all the issues it has had at such low miles I would NEVER buy another Nissan related product again nor recommend them to anyone.

I cant believe Nissan has an A+ rating.... sounds like the Revdex.com rigged it to me since 86% negative reviews, 0% positive, and 14% neutral as of the time of this posting.

I would avoid at all costs and stick to Honda, Toyota, Ford

On March 3rd, my truck quit on me on the way to work. It was as though it was not getting fuel, or was choking out or something. I pulled over. Then, I tried to start it, but realized it was still started. So, I chugged forward toward [redacted] Nissan of [redacted] By the time I got there, it seemed to be running better again. Still, I decided I'd better get the problem fixed because it was more than likely going to happen again, and maybe really leave me in a bind next time.

It seemed to me that [redacted] Nissan of [redacted] might be the best place to go since my truck is a Titan, but they did not hook it up to the scanner to diagnose the problem. Then, they charged $128, saying they could not duplicate the problem while taking the truck out on two drives. (I understood there was going to be the charge whether they found anything or not, but another mechanic across town later hooked the truck up to a diagnostic scanner and found the problem was the Mass Air Flow Sensor that had gone out. I've now paid to have it replaced.)

While Nissan was then fixing a Titan recall for the AC Dryer or Condenser (we'd decided would be fixed as well when I first took the truck in), someone ruptured my radiator. I'd never had a leak. At around 34,000 miles, there had never been a drop of antifreeze on my driveway and I'd never smelled that very noticeable smell when there is a leak. Yet, they said the leak was already there and it was going to be my responsibility to replace the radiator before they could fix what was recalled. I knew better, though, and when I got the truck home, antifreeze was actually pouring out onto the street. They messed up while getting to the recalled part and did not admit what they'd done. So, I ended up paying for another radiator and the cost of labor at another mechanic on that as well.

I stopped and talked with the Nissan GM Tuesday March 22nd. He said he wanted his service manager to hear what I had to say too. The service manager said they did not hook my truck up to the diagnostic scanner because many different things would have popped up (like even how many times I have not worn my seatbelt). He said they do not guess on what could be wrong. I asked if the $130 I paid (even when they did not find the problem) should have been reason enough for them to go ahead and diagnose it with an educated guess and with what would have popped up on the machine. (That's what the mechanic did across town and he fixed the problem.) The service manager said the problem needed to happen while it was hooked up and they were driving it for them to know which of the things that popped up was the actual problem. As far as the leak in the radiator, and the fact the leak was right under a plastic screw connector that would have been unscrewed by a mechanic to fix my recalled part, the service manager insisted the leak was already there. When I told him I know for a fact it was not there because I know what to look for and smell if antifreeze is leaking, and I'd never seen anything leak out onto my driveway, he again said the leak was already there. He said his mechanic only popped the hood and would have no reason to lie. I asked, what if he had tightened the screw with the screw gun by mistake instead of loosened it, and it cracked? He said, well that would be a problem.

I told them I've known all along it was his or their word against mine, and I'm not after money or for them to even fix anything. In fact, I've already had the radiator and Mass Air Flow Sensor fixed. I said I just want them to know I believe I was done wrong by the dealership, and I thought they'd want to know why. I also told them I'd be contacting Nissan, and I'm glad I've finally gotten the chance to do that. If the mechanic would not admit to rupturing my radiator on that Saturday afternoon, Jimmy C[redacted] should have believed me and taken responsibility. I also believe Jimmy C[redacted] Nissan of Wichita Falls should have tried, even just a little harder, to diagnose the Mass Air Flow Sensor problem, especially since they were already going to charge me $130 whether it was diagnosed or not.

In just the past few years, we've had a Nissan Armada, Nissan Rogue, Nissan Pathfinder, Nissan Altima and Nissan Titan. We are now through with Nissan.

Thank you for your time.

Darrell [redacted]