Nissan North America, Inc.

I purchased lease contract for 2014 Altima back in May 2014
I have three problems one after the other first one I had to to do an alignment in June
Second , I had sun roof noise it was vibrates and glass hitting the metal and I took the car after several attempt to convince the technician because I have to be on rough roads in order to duplicate the noise
Finally, I have had noise seems like click or sticking noise when I stop suddenly and go
And defiantly after several stops to the dealership they found out the suspension system will bounce back after the stop to right position after I proceed to move
The dealership was very helpful and understandable and they gave me loaner car and I used it and I found the loaner has the same issue and the dealership test drove 2014 and 2015 Altima and they found the same thing
And they told they have nothing to do it is design problem
I went to the dealership to return or exchange my car they told me that they can't do that unless I have to trade it in the car six months old and they want me to carry over the price difference to the new lease or purchase due to nice rules !!!
Therefore I'm I completely unhappy and dissatisfying

I have called Nissan customer service and they told me that they don't have info to share with me !!!!!!

I think those models have manufactures defects in design and they need work with customers


Finally, I would like to return my car or exchange my car with car has no problems

In approx. Spring of 2011 I contacted Nissan North America about continuous issues with my breaks, steering column and other issues with my 09 Nissan Sentra SER Spec V. After several hours of getting no where with Nissan, I contacted the Revdex.com. We resolved the issue by Nissan extending my warranty to 7 years/100,000 miles on my steering brakes and suspension. I still continue to have the same issue with my brakes (calipers continue to stick). I have called Nissan to have the repair my calipers. They continue to give a run around and now they can't seem to find any extended warranty anywhere. On top of the fact that they are dishonest and rude when speaking to the customer. This is as of 245 PM EST 31 Dec 2014

I purchased my Nissan Juke in March 29, 2014. Since, it has been an absolute disaster having this car I have had nothing but problems, several inconveniences since. This vehicle is absolutely unsafe, potentially deadly. My car has died COMPLETELY while I WAS DRIVING IT, IN MOTION, NOT STALLED, DIED out several times, approximately 7 times with my son in the car.
Not only has it died out, the sunroof did not work on occasion, the heated seats would come on with out the buttons being pushed, the car would not start on occasion, the right hand speaker would not work.
My car has been at the Nissan dealership where I have purchased it and for these issues and up to this point the unsafe potentially deadly issue of it dying out while in motion has not been resolved.
I am a mother with children, who has to work for a living, take her kids to school, and is dealing with this absolutely unsafe situation that Nissan has said my car is not "once again not eligible for repurchase" and pretty much my vehicle that I pay for, bought brand new is NOT unsafe, that it is ok that a mother with children, drive around in a vehicle (that is being paid on, $460 every month) dies out while she's driving and because of that, it's ok that I may get into an accident or cause an accident or worse. This is exactly what Nissan is doing and saying!!!!!

PLEASE DO NOT BUY THIS VEHICLE, THERE IS NOTHING SCARIER THAN DRIVING AND IT DIES OUT AND YOU HAVE NO CONTROL OVER YOUR CAR.

I have contacted Nissan and they are outing their heads in the sand again. They do not care about their consumers. I am proof of that!

Horrible customer service. Despite a failure on a previously recalled issue Nissan cares nothing about taking care of the customer or owning up to their own failures. This safety defect (hood flies open up while driving causing multiple damage issues) could have resulted in serious injury or death to my daughter, grandchild or other drivers. After almost 3 weeks they reluctantly agreed to make repairs but unwilling to work with owner to make sure vehicle is repaired to his satisfaction or compensated for the vehicles diminished value due to their negligence.

I bought a 2011 Nissan Sentra brand new one owner just the other day I was driving. As I got of the highway I stopped at a light and onse it turned green tried to gas it but it dosent move. I tried to put it in L nothing, reverse nothing car revs but dosent accelerate. Took it to a mechanic they said transmission is gone . Really disappointed 4 years and cars transmission went. Would not recommend to anyone 8th nissan in the family and I'm woried now because they are all cvt. after this never buying another nissan they knew about the problem. Extended the warrenty on the 2007-2010 models but no recall. 2011 Nissan Sentra highway drivin daily and nissan don't want to fix it. I financed the car for 5 years still owe $5000 and they want $5500 for new transmission. Very disappinted with the quality I got for 24000 car special edition sr model defiantly wouldn't recommend to anybody. Beware very common problem with this vehicle don't buy cvt transmission.

I have been a Nissan owner for decades and enjoy each car, starting with a 240 SX ...

The dealership is great. However, since the cars have been built in NA I have had both small and large complaints of each car. It's like the integrity in NA is not the same as Japanese workers ... My most recent car is a 2014 Altima and it is currently in the dealership having its transmission replaced.

There are also noises in the car that cannot be located as they come and go and come again in different spots in the car it's like they migrate! Also, the Satellite reception is very temperamental and cuts out now and again when reception should be good ...

Thank you ..

contact

www.[redacted].ca

My experience Nissan was very disappointing. I purchase a 2010 in 2013 and in several months I start smelling a bad odor coming through my vents. Took it in to Jim [redacted] and back to [redacted] both denied smelling anything. Sunrise told me my be just burning some kind of cleaning product the may have sprayed to clean the engine. (Really) Then I took it to Southaven Ms. Nissan denied smelling thing. I dealt with it brought a fungus spray I brought from Auto Zone. The smell left and came back. Next later at the end of 2015 I notice my beginning to peel in several place. Took it to Jim [redacted] and the said it wasn't anything they could do. Call the customer affairs department and they said it was nothing they could do. I have purchase several vehicles and I have never seen a car peel that was less than 5 years old. Paint on a car should last longer than that. This has really sadden me to know that a well established company would do this to me. After this unfair treatment I will never purchase another Nis

my name is [redacted] Sr. I have a 2010 Nissan Pathfinder SE, had an extended warranty and my vehicle was taken to shop. inspector came down and first thing he did was look at the radiator and then transmission. diagnosis was intermixing of fluids. this costs 5,051.00 to fix call Nissan and a representative called me back and said Nissan would not be able to help me in this case and they were sorry. I am a 100DAV Veteran from Gulf War. its sad that they dont stand behind their products I have been a loyal Nissan customer for the past 10 years. I told them I would not ever buy another Nissan and that they have lost my business. to all my military friends I would not encourage you to buy a nissan for they do not stand behind their products.

My 2010 Sentra was purchased with only 23k on it. Within the first few months, I needed to replace most of the exhaust due to bad design, only to end up in the shop again to replace the rest of it. When the starter motor died at 78k and the engine began burning oil, I felt like I should cut my losses and go back to Honda. Cars don't typically need a new starter that early in their life or burn oil in the engine. Consumers don't typically need to spend $600-$800 on parts each year for their 3-5 year old vehicle. But I held onto it because by the time I was ready to sell it, the value was in the toilet. Which again intrigued me. Cars don't typically lose value that quickly. What was going on?
[redacted] Search "Nissan CVT" and you'll find out about all the shiny new cars with faulty transmissions--and the company knows about it. But alas I was not that lucky. Because my engine blew up. The carbon buildup from the cheap piston rings that allowed my engine to burn oil was its final downfall. Cheap manufacturing led to a 6 year old, 98k lawn ornament. To put it in perspective, I paid a $300/month finance agreement--and then didn't get to keep the car afterward. It's now my personal goal to tell my story from every outlet possible (especially since your CSRs hang up on me every time I call) because you don't deserve the money you're getting from hardworking people in exchange for a car they think they can rely on. You can't rely on a Nissan just like you wouldn't rely on a Renault. Cheap manufacturing practices will lose you customers, and not assisting them properly leads to a fast erosion of your reputation. I hope that some consumers can sympathize with me, but mostly I just want to warn as many people as possible about your cheap manufacturing and utter denial of the problems it has caused. The absolutely heinous customer service is simply the icing on the cake.

I visited East Charlotte Nissan on 10/31/16 with the purpose of looking at a 2016 Murano SV. Things were ok initially as I mulled offers but I decided to leave the dealer and weigh my other options. I specifically told the finance department that I had my own financing and I refused a credit check, as they told me that they needed particular information to create a file for me. I find out today that the finance department ran my credit anyway without my consent. This is unacceptable. Not only did they do this, but made every excuse not to return my driver's license and insurance card after not returning them to me before I left. I notified them of this the next day and they said they would mail them (I live in South Carolina) but never did. I was forced to pay to replace my DL due to their negligence. I would caution anyone not to do business with East Charlotte Nissan, as they have no interest in serving the customers, only sales.

We have a Nissan Xterra 2011, and when it got cold, the fuse or computer board failed and the vehicle will not start unless you replaced the computer board. It cost us about $500 to just replace it and this should not happen. We have to tow our vehicle to our mechanic because we could not figure out what was wrong with it. My mechanic said that it should be a recall for this part. I heard Nissan will never back up with their product, I'm skeptic on that and I hope they will take a close look on this part. But if they don't, this will be the last Nissan we will have in our family.

I was notified that my car is recalled for airbag. [redacted] Nissan set me up for an appointment the next month to fix it. A month went by, I took the car in and they asked if I would wait for it while they fixed it. I said I would wait. An hour and a half later I asked if my car was ready and was told that they did not have the part. I said why did you have me come in if you don't have the part. All the guy did was kept repeating that they did not have the part. I said, when will you have the part and he said 3 weeks, we will call you. It seemed as if this dealer had collected a bunch of homeless to work there who knew nothing and could care less. When I asked for my car it took over half an hour for them to give it to me. I will complain to the NTSB that their recall system does not work with Nissan. I emailed Nissan HQ ...still waiting for response. Be warned ,do not buy Nissan products.

I hate, hate my Nissan. It's body reminds me of a plastic toy car, parts keep falling off. They did put this car together at all? My sons match box cars are more stable and trust worthy. Also I recently was hit on the driver side. I am locked out of my car because you cannot unlock the car from any other side. Good engineering! If I weren't so poor I would junk this awful car!!!!!!!! I hate, hate this car and intend to tell all my fellow seniors and church people about it. I even plan to put an ad in the local paper about this poorly made machine.

Do your research before buying a Nissan, know how they (don't) stand behind their car defects. My 2005 Nissan Frontier, with less than 75,000 miles on it, started having problems with the transmission last winter. Subtle things involving the transmission not shifting right. I thought it was something simple, maybe there was water vapor in the line, maybe I needed new plugs, maybe my injectors needed cleaning. Tried a number of things including having the injectors cleaned. Finally found out online about the radiator leaking and mixing the radiator and transmission fluids.

Checked the radiator fluid and yep, looked like yogurt in there. Brought it to my Nissan dealer to confirm, and yep, the mechanic said the radiator leaked and I need a new radiator and transmission. After contacting Consumer Affairs (or whatever the dept. is called) I came to find out that sorry, your outside of the 10 year warranty by 2 weeks!!! Since then I've had to replace the radiatior and transmission on my own nickel (just under $5k). !

I think this strategy from Nissan is very dissengenious for a number of reasons;

- The letter they sent years ago mentioned the radiator might leak. It didn't mention that it would destroy the transmission.

- If Nissan knew there was an issue with faulty radiators why didn't they do a recall, or at least offer to pay for or install

bypasses (which cost less then a radiator). They side stepped this knowing that a certain number of people would fall victim.

- And why such a narrow window for the warranty (10 years, 100k miles)? Which by the way isn't really a warranty but only a partial credit towards a new transmission. 10 years/100k miles sounds like a long time but if its a defect shouldn't the coverage window include everyone with the issue?

- And lastly, most importantly, this problem didn't just happen to me overnight right after the warranty expired. It takes time to develop, in many cases months. Nissan is brushing me aside on a technicality (by missing the window by 2 weeks) and not offering any compromise.

Ironically I was starting to think about getting another Frontier before this happened. Now, I will never be a Nissan customer again and will be happy to share this experience with friends.

Do your research online, many people have been affected by this. Only the lucky ones had the issue come up before the warranty period. A lot of people are in the dark and have no idea that when this happens they're looking at a $5k repair. After all who would think you would need a new transmission after only 70k+ miles???

We have owned a 2008 Nissan Sentra since 2009. My complaint is that we were not notified that the CVT transmission on these models are faulty and prone to go out. I got a tune-up on my car several months back, unsure why it was driving so rough. Recently the transmission completely went out, 1,000 miles over warranty. If I had known about the common transmission problems, my car would have still been in warranty, since I'm now only slightly above the cut off mileage. I'm extremely unsatisfied with Nissan Consumer Affairs and their products. I don't trust this company or their vehicles.

Let's first be clear that when I say this it will hit the fan!!! I work for a dodge dealership and found out on this past Saturday how Nissan got over on great loyalty customers!!! I own a 2009 Nissan Maxima s with 95k!! On last week my vehicle would not start, it had two lights on the dash a red security light and a yellow key light that mean something was wrong with the steering lock system!! I google my car, but to my surprise many others were having the same problem with there 2009-2010 Nissan Maxima and Altima!!!! Then found out that Nissan had put a 6 year unlimited warranty mileage on this part which is the steering lock module!!! Of course my car was out of the warranty!!! Here come the part that made me very upset, I call my local Nissan dealership here in Columbia, SC and was told it would cost about $1100 to fix my car and the part it self was $790. I reach out to Nissan North America for help due to the fact this was a defected part that was not replace.. They call me back today and said they wouldn't assist.. Anyway the dealership I work for call the same local Nissan store and got the part for $499 and I went to Lowes on yesterday to buy a special tool call easy out to take the part off my car!!!! It took me every bit of 20 minutes to fix my car and I'm not a mechanic!!! So what I'm getting at is that a lot of consumers paid close to $1100 for a $700 job max!!!!! Thanks Nissan for showing the American people who buy your product or brand how much you care!!!

I am a long time Nissan customer (since 2007) because of their sufficient cars and good customer service. Today (saturday 4/16/16), I arrived at the Palmdale, CA dealership with my dad to see if I could see if I could look and purchase a car. Alex S[redacted] was the one to help me. He was fine in the beginning and I was really considering on buying the 2016 sentra (basic trimming). I didn't want to give anything a test drive yet because I wanted to make sure which car I really wanted. I asked him if I can see a more expensive sentra. He continuously kept asking me to test drive either cars and I told him that I didn't want to YET. Then he tells me "Why are you going based on looks? That's really superficial of you". Granted, I know that test driving is a big part in getting a car but I was still making up my mind on which car I wanted and if I wanted to see more models. Immediately after he said that to me I knew I wouldn't go back. Regardless of my bad experience with him, my dad had a pleasant one with a man named Sam which is good. But I went to [redacted] instead.

I purchased a 2013 Altima and at 6000 miles the transmission had to be replaced, at XXXXX the replaced transmission has to be replaced. I think I have a Lemon!!!! I cannot get in touch with NA Nissan as I have tried for about 10 hours to contact them. The dealership has permisson to replace the transmission.. This will make 3 transmission since it was assembled.
They will not tell me what the problem is with the transmission. They just replace it and no one knows what the problem was.
My complaint is that is that since they are replacing with a new transmission each time is my warranty extended by 60,000 mikes. I would not recommend the CVT transmission to anyone.

I recently leased a 2014 Infiniti Model Q50S Hybrid. Due to the run flat tires that were installed at the factory and this vehicle does not come equip with a spare tire, a jack, or a tire iron, I experienced numerous tire failures which left this vehicle unable to be driven and left me stranded on a highway.
I strongly recommend that you do not purchase or lease this vehicle under any circumstances. The question is not if this vehicle will leave you stranded on a highway, but when and where with no help from Nissan North America, Inc. Infiniti Division. I cannot wait to return this vehicle to the selling dealership after the lease expires in approximately 12 months. I [redacted] never purchase/lease or have any dealings with any product made by Nissan North America, Inc.