Nissan of Boerne

The salesman and General Manager took advantage of my dad a 91 year old Air Force Veteran by making this car deal. He has never owned an electric car before and they pretended he knew more than they did about the Nissan Leaf. When I talk to the manager he lied to me about my fathers dealings with them. At no time during the purchasing time frame did they inform my father of the need to upgrade his home electrical to quick charge this car. The day after he purchased the car they initial refused to help my father get out of this deal but later agreed to charge him $8600 dollars to give him his car back that he traded in for the Leaf. They are more concerned with getting this 91yr old Vets money than doing the right thing, how very sad. After further discussions it is very clear all Nissan of Boerne cares about is money and have no compassion or understanding for their clients/victims. I hope they enjoy the extra money they extracted from my father and that when they spend that money they feel alittle something. As they say there is a special place in Hell for people who take advantage of the elderly.

Bought a vehicle well over a month ago with a trade in. My trade in lien has yet to be paid and it’s 5 days from being 30 days late payment. I have been contacting the sales guy and dealership for over 3 weeks now and nothing has gotten done. The only response is that “we mailed the check”.
Well, my bank doesnt care about that effort. There has been no attempt to contact my bank from Nissan if Boerne to remedy the situation . This has been the most difficult and worst car buying experience in my lifetime. Do yourself a favor and choose another Nissan dealership.

Mr [redacted] did drive his vehicle to the dealership to have it repaired He was advised that he had a check engine light as well as a red battery light on The codes at the time were Pfor multi cylinder misfire, and Pfor a failed catalytic converter We advised Mr*** to first address his misfire concern since it was the first trouble code present in the system, and then move forward from there We advised Mr [redacted] that diving the vehicle for a long distance while misfiring could cause the catalytic converter failure The technician found that several fuel injectors were sticking open causing spark plugs to be fuel fouled He was advised that we would need to start by replacing the injectors and spark plugs, and that most likely the catalytic converter would need to be replaced as it was probably clogged from the unburned fuel We also told him the red battery light meant the alternator wasn’t charging, but he said he had just replaced the battery at Autozone and he said they would warranty it We explained that wouldn’t fix his alternator problem Mr [redacted] explained that he only had $to spend on the repairs and he was told that we could replace the injectors and spark plugs for that amount, but not the catalytic converter He then authorized the repairs Mr [redacted] was given a free loaner vehicle during ALL of his repair work When he came to pick up the vehicle, we showed him that it was no longer vibrating at idle He paid his repair bill and left After he left with the vehicle, he returned in about minutes and said the check engine light was on and the car would not go fast We explained to him that because he did not fix the catalytic converter, the light would still be on as and because the converter was not replaced, the car was not going to accelerate very well since the exhaust was clogged Since there is a severe language barrier, Mr [redacted] brought his Uncle and brother to help translate I explained to them that he was advised the converter needed to be replaced but said it wasn’t in his budget The cost to replace the converter was about $1200, I reduced it to $to help him He explained that he just bought the car from a used car lot with 172,miles on it and he knew it had a lot of problems but he just needed it to last him year I gave him a loaner vehicle again and we replaced the catalytic converter He then came to pick it up again and paid the $bill He drove for a ways and the alternator failed, as he was advised it would He then called the dealership and asked us to push it across the freeway The service advisor told him that we could not push a vehicle in the dark across I-during traffic and that he would need to have it towed He refused the tow The next morning, we tested his alternator again, and again he was advised that it needed to be replaced I reduced the price from $to $to help him He authorized the repairs, got another loaner vehicle and left The alternator was replaced within days, and we began to call him several times a day to come and pick his vehicle up He ignored the phone calls and messages for over a week I had to drive all the way from Boerne to Junction, TX to retrieve the vehicle from him at his hotel because he would not bring it back I explained to him that I could have called the vehicle in stolen, but I instead spent hours of my time driving there and back to pick up the vehicle Mr [redacted] came the next day and picked up the vehicle with no lights on and running properly after completing all of the repairs he was advised he needed to complete on his first visit Mr [redacted] is not due a refund of any of the repair costs, or the purchase price of the vehicle We deeply discounted the repairs for him, provided him with several days of free loaner vehicles, and he didn’t even purchase the vehicle here He was made aware of the problems with his vehicle each time he was in for service but was unable to complete the repairs due to budget concerns

Nissan of Boerne does add a protection package to all preowned vehicles which is printed on every purchase orderThis package is disclosed to every customer which we ask them to acknowledge with their signatureThe vehicle prep package includes days or miles limited warranty, whichever is earlierThis fee also includes complete polish and cleanup on exterior and interior of vehicleWe will recheck all vital service fluids, road test and perform a point extended service plan inspection on certified vehicles and oil & filter change prior to registration of this vehicleAlso they are given a one year wash tub certificate which is valued at $and their first oil change on all certified pre owned vehiclesA discount was negotiated on the protection package for Mr [redacted] [redacted] Owner Loyalty Manager Nissan of Boerne

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if it is what the service manager stated $plus tax for a receiver hitch and wiring Regards, [redacted]

Nissan of Boerne sends all pre-owned vehicles through our service department for a safety and multi point inspection prior to offering them for saleThe Mercedes which was purchased by Ms [redacted] was sent to the Mercedes of Boerne dealership prior to being offered for sale and passed all their necessary inspectionsMs [redacted] did contact [redacted] our Owner Loyalty Manager regarding her recent purchase of her MercedesShe complained of a noise and wanted to have it inspected by the Mercedes dealership, she stated she was unhappy that the Mercedes dealership was unable to offer a loaner vehicle at this time and she needed transportationMs [redacted] offered to have Ms [redacted] bring her vehicle to Nissan of Boerne and as a courtesy we would take the vehicle over to Mercedes to be inspectedMs [redacted] also was offered a rental car at no charge during this timeUnfortunately Nissan of Boerne was unable to take the vehicle to the Mercedes dealership on her behalf because we would be named owner of record which would prevent the extended warranty company from paying the claimMs [redacted] ’s Mercedes was again inspected at Nissan of Boerne, upon inspection we discovered the noise complaint was due to the tiresNissan of Boerne than replaced all four tires with new onesNissan of Boerne than reached out to Ms [redacted] to exchange vehicles and was told all issues were resolvedShe did comment that her service advisor [redacted] said there was still a noiseMr [redacted] states it was a different noise than what was described to himMs [redacted] than advised that she take the vehicle to Mercedes to be inspected under her warranty and offered to reimburse the $deductibleIn reference to the owner’s manual it is on order and we will contact Ms [redacted] as soon as it arrivesOn the issue with the door switch, it is a cosmetic item which we had offered to repair and was awaiting Ms [redacted] ’s call back after having her vehicle inspected at the Mercedes dealership

Complaint:
I am rejecting this response because:Response: Before the car was sent in for concerns to both Nissan of Boerne Service Department and the Mercedes Dealership, I was told by *** *** that the vehicle was sent for an inspection that would not allow the vehicle to be sold with any issuesShe NEVER indicated that this inspection only consisted of “safety” concernsShe also provided accusations that the car problems had to transpire within the week that I had the vehicle, because there was no way that they would not sell the vehicle knowing something was wrong with it. The car was inspected by Nissan of Boerne and they were not able to identify any problemsWhy I assumed that the car dealership service department would admit to any problems with the vehicle was a high expectation of mine that was already assumed wouldn’t be reached. I then took the car to the Mercedes Dealership and it wasn’t a surprise that the issues that were found with the vehicle were preexisting problems that occurred throughout wear and tear and could not have transpired within “one week”. -Collapsed engine and transmission motor mounts- Replaced all motor mounts -Oil leak in rear main seal-Replaced main seal-Torn joint boot- Replaced front sway bar link Furthermore, I was told that the issues found with the collapsed engine and transmission motor mounts should have been identified during the safety inspection via the Mercedes DealershipThe issues I have with the above are the following:I was sold a vehicle with serious preexisting issuesI believe I was not notified of the problems with the intention that they would sell me the warranty, so that the problems could be fixed and covered with the warranty to save the dealership money on having the vehicle repaired prior to sellingI am also aware that the dealership also makes a profit off of selling warranty, so they were able to get a vehicle off their hands that needed serious preexisting service repairs and make money off of the warranty I purchased. “Ms*** did contact *** *** our Owner Loyalty Manager regarding her recent purchase of her MercedesShe complained of a noise and wanted to have it inspected by the Mercedes dealership, she stated she was unhappy that the Mercedes dealership was unable to offer a loaner vehicle at this time and she needed transportationMs*** offered to have Ms*** bring her vehicle to Nissan of Boerne and as a courtesy we would take the vehicle over to Mercedes to be inspectedMs*** also was offered a rental car at no charge during this timeUnfortunately Nissan of Boerne was unable to take the vehicle to the Mercedes dealership on her behalf because we would be named owner of record which would prevent the extended warranty company from paying the claim.” Response: I contacted *** *** about having issues with the vehicle and it was not my recommendation to have the vehicle inspected by either the Nissan of Boerne Service Department or the Mercedes Dealership, but to just have the car issues identified and fixed since the vehicle was just purchased within a weekWhen it was brought to my attention by Mr*** that I would have to take my car to the Mercedes under the warranty I purchased to have the car inspected and fixedHe was not at all willing to consider that the car had just been purchased and there should not have been any issues that soon to the purchaseIt wasn’t until after that conversation that I attempted to contact the Mercedes Dealership Service Department that they notified that a loaner vehicle wasn’t available until the following week. I called Mr*** back to notify him and he said there was nothing he could do to help meI then requested to speak with Ms*** which then offered me to take in the vehicle in so that they could take the vehicle to the Mercedes Dealership for me and offered me a loaner vehicleThey were not initially any willing to help me at all until I called and requested to speak with a ManagerAnd still what I was told about the vehicle being taken to the Mercedes Dealership did not occur but instead to their service department that “did not” find any issues and I had to call around looking for my vehicle and the status to both the Mercedes Dealership Service Department and the Nissan of Boerne Service Department, because I was not updated with any kind of status or the whereabouts of my vehicle. “Ms***’s Mercedes was again inspected at Nissan of Boerne, upon inspection we discovered the noise complaint was due to the tiresNissan of Boerne than replaced all four tires with new ones.” Response: This response is a LIE! I was told by *** *** when I called to explain the noise that I was experiencing with the vehicle, the Sales Director directed for new tires to be ordered and installed because of previous known issues with Mercedes cars and similar noise issuesI had serious concerns with this hypothetical issue and resolution since the Sales Director is not a professional mechanicI let Mr*** know that I was very upset and concerned that his Sales Director put mine and my Daughter’s life in danger with assuming that was the issue and only requesting for tires to be changed out rather than investigate the issue through a professional mechanic. In addition, I was extremely upset with the fact that this was the second different story I had been told about why the tires were ordered and put on the vehicleI was initially told by Mr*** when he mentioned to the service department manager about my issue, he was told that there was an order for new tires previous to me purchasing the vehicle and the order was not completed prior to my purchaseI mentioned this to both Ms*** and Mr*** that this was also a great concern of mine knowing that they let me and my Daughter drive off in an unsafe vehicle knowing that it needed new tires and did not even attempt to contact me after the purchase to bring the car back to replace the tiresThey have made several comments referring that I should be appreciative that I received new tires, which is completely unprofessionalTherefore, trying to use the approach of me getting new tires as part of my resolution is not acceptable because they were either previously requested due to safety concerns or the Sales Director assuming that was the issue and resolution on his own without being a mechanical professional. “Nissan of Boerne than reached out to Ms*** to exchange vehicles and was told all issues were resolvedShe did comment that her service advisor *** *** said there was still a noiseMr*** states it was a different noise than what was described to himMs*** than advised that she take the vehicle to Mercedes to be inspected under her warranty and offered to reimburse the $deductible.” Response: Yes, another concerning issue I had and raised; being told by the Sales Director that the issues were resolved and my vehicle was ready to be picked upThat is when I mentioned *** *** stating that the issue was still existingHe NEVER said the noise was a different noise that was described to himHe clearly indicated to me that he attempted to find the issue making the noise, but was not successful and recommended me to take the vehicle to the Mercedes DealershipI was also shocked that the Nissan of Boerne was “not” able to discover the oil leak in the main seal while inspecting the vehicleMoreover, the $deductible was offered by Ms*** and several weeks ago was also brought up again by Mr*** indicating that he was going to mail out the reimbursementI also sent the description of the service repairs and the receipt and still today I have NOT received the reimbursement“In reference to the owner’s manual it is on order and we will contact Ms*** as soon as it arrives.” Response: In the reference to the owner’s manual, it has now been over months and I still have not received anything! I’m still trying to figure out the features of the month old vehicle on my own“On the issue with the door switch, it is a cosmetic item which we had offered to repair and was awaiting Ms***’s call back after having her vehicle inspected at the Mercedes dealership.” Response: Mr*** did tell me that the owner agreed to have the door switch repaired, but never gave me any details on how or who will be doing the repairs or did not set anything upI would prefer for the dealership to set up for me to have the door switch repaired somewhere in San Antonio rather than me have to drive into Boerne when I’m not even confident that the issue will be resolved.In closing, the manual, the $deductible, and the door switch were mentioned in the response and are still pendingHowever, nothing was mentioned about the request for reimbursement for the costs of warranty or 1st month’s payment that was mentioned in my desired settlementFurthermore, my temporary license plates have been expired since January 30, and I have NOT received ANY notification from the dealership about the necessary platesShould I incur any kind of ticket and fines, I hope the dealership would accept the payment responsibility since they have failed to provide me with the required license plates in additional to all the other failed requirements and commitmentsLast there are still issues also with my AC that I mentioned to Mr*** that I’m assuming that they will hold my warranty accountable for as they did all the other issues with the vehicleThank you *** ***
Regards,
*** ***

The email stated in the disclaimer: The coupon must be presented prior toThe customer provided the coupon after the said time

Nissan of Boerne does charge a prep package for its pre-owned vehiclesThe $fee includes a road test, point extended service plan inspection, polish cleanup on exterior and interior of vehicle, a one year car wash certificate to the wash tub, and check all vital service fluidsThe road
test and point inspection were completedThe exterior and interior were polished and cleanedThe wash tub certificate is issued with the license platesUnfortunately the vehicle was sold before the service department was able to complete the oil and filter change, top off coolant and washer fluids, adjust tire pressure, air filter replacement, cabin filter replacement, wiper blade replacement and tire rotation. We have made attempts to rectify this situationMr*** has declined any offers made to him to make this rightWe are asking that he bring the vehicle in at his convenience or we will be happy to pick up his vehicle and provide a loaner to him while the services are completed. If he chooses not to have us perform the unfinished services we will refund him the amount of $the amount for the work that was not completed

Mr*** did drive his vehicle to the dealership to have it repaired. He was advised that he had a check engine light as well as a red battery light on. The codes at the time were Pfor multi cylinder misfire, and Pfor a failed catalytic converter. We advised Mr*** to
first address his misfire concern since it was the first trouble code present in the system, and then move forward from there. We advised Mr*** that diving the vehicle for a long distance while misfiring could cause the catalytic converter failure. The technician found that several fuel injectors were sticking open causing spark plugs to be fuel fouled. He was advised that we would need to start by replacing the injectors and spark plugs, and that most likely the catalytic converter would need to be replaced as it was probably clogged from the unburned fuel. We also told him the red battery light meant the alternator wasn’t charging, but he said he had just replaced the battery at Autozone and he said they would warranty it. We explained that wouldn’t fix his alternator problem. Mr*** explained that he only had $to spend on the repairs and he was told that we could replace the injectors and spark plugs for that amount, but not the catalytic converter. He then authorized the repairs. Mr*** was given a free loaner vehicle during ALL of his repair work When he came to pick up the vehicle, we showed him that it was no longer vibrating at idle. He paid his repair bill and left. After he left with the vehicle, he returned in about minutes and said the check engine light was on and the car would not go fast. We explained to him that because he did not fix the catalytic converter, the light would still be on as and because the converter was not replaced, the car was not going to accelerate very well since the exhaust was clogged. Since there is a severe language barrier, Mr*** brought his Uncle and brother to help translate. I explained to them that he was advised the converter needed to be replaced but said it wasn’t in his budget. The cost to replace the converter was about $1200, I reduced it to $to help him. He explained that he just bought the car from a used car lot with 172,miles on it and he knew it had a lot of problems but he just needed it to last him year. I gave him a loaner vehicle again and we replaced the catalytic converter. He then came to pick it up again and paid the $bill. He drove for a ways and the alternator failed, as he was advised it would. He then called the dealership and asked us to push it across the freeway. The service advisor told him that we could not push a vehicle in the dark across I-during traffic and that he would need to have it towed. He refused the tow. The next morning, we tested his alternator again, and again he was advised that it needed to be replaced. I reduced the price from $to $to help him. He authorized the repairs, got another loaner vehicle and left. The alternator was replaced within days, and we began to call him several times a day to come and pick his vehicle up. He ignored the phone calls and messages for over a week. I had to drive all the way from Boerne to Junction, TX to retrieve the vehicle from him at his hotel because he would not bring it back. I explained to him that I could have called the vehicle in stolen, but I instead spent hours of my time driving there and back to pick up the vehicle. Mr*** came the next day and picked up the vehicle with no lights on and running properly after completing all of the repairs he was advised he needed to complete on his first visit. Mr*** is not due a refund of any of the repair costs, or the purchase price of the vehicle. We deeply discounted the repairs for him, provided him with several days of free loaner vehicles, and he didn’t even purchase the vehicle here. He was made aware of the problems with his vehicle each time he was in for service but was unable to complete the repairs due to budget concerns

Complaint: ***
I am rejecting this response because: The route that had to be taken from the dealership to our neighborhood has a speed limit of 30mphThe dealership admitted in their response that they were allowing customers to speedTo make the statement that the customer never exceeded
55mph is a complete admittance to faultTHE SPEED LIMIT IS mph!!!! Nissan failed to mention that we already contacted the authorities and filed a report against them for reckless endangermentNissan also failed to mention that the owner/president admitted his salespeople didn't allow this to happen very oftenInstead of the owner taking immediate action, he asked current customers to leave after their daughter was almost run over simply to try and make another saleWhy would anyone want to do business with a company when once they sell you a car they have complete disregard for you! I fully expect Nissan to take responsibility for their actionsNissan would not allow people to drive reckless through their dealership with customers having to jump out of the way to keep from being run over yet they expect others to overlook their actionsThey state they are neighborhood friendly yet treat people with zero respect and have complete disregard for endangering a child's life!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
My reason for the rejection is, first of all he lied about what really happenedSecond, he tried to drain me of my money more then three timesThird, each time I meet with him, there is a new problem that I have never hadI still have oil leaking from my carI asked him to fix it and he denied because I complained to Revdex.comThat is my reason for rejection.
Regards,
*** ***

Nissan of Boerne sends all pre-owned vehicles through our service department for a safety and multi point inspection prior to offering them for saleThe Mercedes which was purchased by Ms*** was sent to the Mercedes of Boerne dealership prior to being offered for sale and passed all
their necessary inspectionsMs*** did contact *** *** our Owner Loyalty Manager regarding her recent purchase of her MercedesShe complained of a noise and wanted to have it inspected by the Mercedes dealership, she stated she was unhappy that the Mercedes dealership was unable to offer a loaner vehicle at this time and she needed transportationMs*** offered to have Ms*** bring her vehicle to Nissan of Boerne and as a courtesy we would take the vehicle over to Mercedes to be inspectedMs*** also was offered a rental car at no charge during this timeUnfortunately Nissan of Boerne was unable to take the vehicle to the Mercedes dealership on her behalf because we would be named owner of record which would prevent the extended warranty company from paying the claimMs***’s Mercedes was again inspected at Nissan of Boerne, upon inspection we discovered the noise complaint was due to the tiresNissan of Boerne than replaced all four tires with new onesNissan of Boerne than reached out to Ms*** to exchange vehicles and was told all issues were resolvedShe did comment that her service advisor *** *** said there was still a noiseMr*** states it was a different noise than what was described to himMs*** than advised that she take the vehicle to Mercedes to be inspected under her warranty and offered to reimburse the $deductibleIn reference to the owner’s manual it is on order and we will contact Ms*** as soon as it arrivesOn the issue with the door switch, it is a cosmetic item which we had offered to repair and was awaiting Ms***’s call back after having her vehicle inspected at the Mercedes dealership

Nissan of Boerne does add a protection package to all preowned vehicles which is printed on every purchase orderThis package is disclosed to every customer which we ask them to acknowledge with their signatureThe vehicle prep package includes days or miles limited warranty, whichever is
earlierThis fee also includes complete polish and cleanup on exterior and interior of vehicleWe will recheck all vital service fluids, road test and perform a point extended service plan inspection on certified vehicles and oil & filter change prior to registration of this vehicleAlso they are given a one year wash tub certificate which is valued at $and their first oil change on all certified pre owned vehiclesA discount was negotiated on the protection package for Mr*** *** *** Owner Loyalty Manager Nissan of Boerne

Nissan of Boerne spoke to this customer the day after the incidentShe was asked to return to the store and was offered another vehicle of same type and color only a year newer for the same purchase price as the original vehicleShe was greatly taken care of throughout the purchase and was very
appreciative afterwards

Complaint:
I am rejecting this response because:
Response: Before the car was sent in for concerns to both Nissan of Boerne Service Department and the Mercedes Dealership, I was told by *** *** that the vehicle was sent for an inspection that would not allow the vehicle to be sold with any issuesShe NEVER indicated that this inspection only consisted of “safety” concernsShe also provided accusations that the car problems had to transpire within the week that I had the vehicle, because there was no way that they would not sell the vehicle knowing something was wrong with it. The car was inspected by Nissan of Boerne and they were not able to identify any problemsWhy I assumed that the car dealership service department would admit to any problems with the vehicle was a high expectation of mine that was already assumed wouldn’t be reached. I then took the car to the Mercedes Dealership and it wasn’t a surprise that the issues that were found with the vehicle were preexisting problems that occurred throughout wear and tear and could not have transpired within “one week”.
-Collapsed engine and transmission motor mounts- Replaced all motor mounts
-Oil leak in rear main seal-Replaced main seal
-Torn joint boot- Replaced front sway bar link
Furthermore, I was told that the issues found with the collapsed engine and transmission motor mounts should have been identified during the safety inspection via the Mercedes DealershipThe issues I have with the above are the following:
I was sold a vehicle with serious preexisting issuesI believe I was not notified of the problems with the intention that they would sell me the warranty, so that the problems could be fixed and covered with the warranty to save the dealership money on having the vehicle repaired prior to sellingI am also aware that the dealership also makes a profit off of selling warranty, so they were able to get a vehicle off their hands that needed serious preexisting service repairs and make money off of the warranty I purchased.
“Ms*** did contact *** *** our Owner Loyalty Manager regarding her recent purchase of her MercedesShe complained of a noise and wanted to have it inspected by the Mercedes dealership, she stated she was unhappy that the Mercedes dealership was unable to offer a loaner vehicle at this time and she needed transportationMs*** offered to have Ms*** bring her vehicle to Nissan of Boerne and as a courtesy we would take the vehicle over to Mercedes to be inspectedMs*** also was offered a rental car at no charge during this timeUnfortunately Nissan of Boerne was unable to take the vehicle to the Mercedes dealership on her behalf because we would be named owner of record which would prevent the extended warranty company from paying the claim.”
Response: I contacted *** *** about having issues with the vehicle and it was not my recommendation to have the vehicle inspected by either the Nissan of Boerne Service Department or the Mercedes Dealership, but to just have the car issues identified and fixed since the vehicle was just purchased within a weekWhen it was brought to my attention by Mr*** that I would have to take my car to the Mercedes under the warranty I purchased to have the car inspected and fixedHe was not at all willing to consider that the car had just been purchased and there should not have been any issues that soon to the purchaseIt wasn’t until after that conversation that I attempted to contact the Mercedes Dealership Service Department that they notified that a loaner vehicle wasn’t available until the following week. I called Mr*** back to notify him and he said there was nothing he could do to help meI then requested to speak with Ms*** which then offered me to take in the vehicle in so that they could take the vehicle to the Mercedes Dealership for me and offered me a loaner vehicleThey were not initially any willing to help me at all until I called and requested to speak with a ManagerAnd still what I was told about the vehicle being taken to the Mercedes Dealership did not occur but instead to their service department that “did not” find any issues and I had to call around looking for my vehicle and the status to both the Mercedes Dealership Service Department and the Nissan of Boerne Service Department, because I was not updated with any kind of status or the whereabouts of my vehicle.
“Ms***’s Mercedes was again inspected at Nissan of Boerne, upon inspection we discovered the noise complaint was due to the tiresNissan of Boerne than replaced all four tires with new ones.”
Response: This response is a LIE! I was told by *** *** when I called to explain the noise that I was experiencing with the vehicle, the Sales Director directed for new tires to be ordered and installed because of previous known issues with Mercedes cars and similar noise issuesI had serious concerns with this hypothetical issue and resolution since the Sales Director is not a professional mechanicI let Mr*** know that I was very upset and concerned that his Sales Director put mine and my Daughter’s life in danger with assuming that was the issue and only requesting for tires to be changed out rather than investigate the issue through a professional mechanic. In addition, I was extremely upset with the fact that this was the second different story I had been told about why the tires were ordered and put on the vehicleI was initially told by Mr*** when he mentioned to the service department manager about my issue, he was told that there was an order for new tires previous to me purchasing the vehicle and the order was not completed prior to my purchaseI mentioned this to both Ms*** and Mr*** that this was also a great concern of mine knowing that they let me and my Daughter drive off in an unsafe vehicle knowing that it needed new tires and did not even attempt to contact me after the purchase to bring the car back to replace the tiresThey have made several comments referring that I should be appreciative that I received new tires, which is completely unprofessionalTherefore, trying to use the approach of me getting new tires as part of my resolution is not acceptable because they were either previously requested due to safety concerns or the Sales Director assuming that was the issue and resolution on his own without being a mechanical professional.
“Nissan of Boerne than reached out to Ms*** to exchange vehicles and was told all issues were resolvedShe did comment that her service advisor *** *** said there was still a noiseMr*** states it was a different noise than what was described to himMs*** than advised that she take the vehicle to Mercedes to be inspected under her warranty and offered to reimburse the $deductible.”
Response: Yes, another concerning issue I had and raised; being told by the Sales Director that the issues were resolved and my vehicle was ready to be picked upThat is when I mentioned *** *** stating that the issue was still existingHe NEVER said the noise was a different noise that was described to himHe clearly indicated to me that he attempted to find the issue making the noise, but was not successful and recommended me to take the vehicle to the Mercedes DealershipI was also shocked that the Nissan of Boerne was “not” able to discover the oil leak in the main seal while inspecting the vehicleMoreover, the $deductible was offered by Ms*** and several weeks ago was also brought up again by Mr*** indicating that he was going to mail out the reimbursementI also sent the description of the service repairs and the receipt and still today I have NOT received the reimbursement
“In reference to the owner’s manual it is on order and we will contact Ms*** as soon as it arrives.”
Response: In the reference to the owner’s manual, it has now been over months and I still have not received anything! I’m still trying to figure out the features of the month old vehicle on my own
“On the issue with the door switch, it is a cosmetic item which we had offered to repair and was awaiting Ms***’s call back after having her vehicle inspected at the Mercedes dealership.”
Response: Mr*** did tell me that the owner agreed to have the door switch repaired, but never gave me any details on how or who will be doing the repairs or did not set anything upI would prefer for the dealership to set up for me to have the door switch repaired somewhere in San Antonio rather than me have to drive into Boerne when I’m not even confident that the issue will be resolvedIn closing, the manual, the $deductible, and the door switch were mentioned in the response and are still pendingHowever, nothing was mentioned about the request for reimbursement for the costs of warranty or 1st month’s payment that was mentioned in my desired settlementFurthermore, my temporary license plates have been expired since January 30, and I have NOT received ANY notification from the dealership about the necessary platesShould I incur any kind of ticket and fines, I hope the dealership would accept the payment responsibility since they have failed to provide me with the required license plates in additional to all the other failed requirements and commitmentsLast there are still issues also with my AC that I mentioned to Mr*** that I’m assuming that they will hold my warranty accountable for as they did all the other issues with the vehicle
Thank you
*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution  of a 1 year membership to the wash tub issued along with my license plates and the refund of $199.74 is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if it is what the service manager stated $550 plus tax for a receiver hitch and wiring.
Regards,
[redacted]

We will be contacting the customer and will be offering her a discounted price of $599.00 for the tow receiver (originally priced at $782.00).

Nissan of Boerne sends all pre-owned vehicles through our service department for a safety and multi point inspection prior to offering them for sale. The 2011 Mercedes which was purchased by Ms. [redacted] was sent to the Mercedes of Boerne dealership prior to being offered for sale and passed all their...

necessary inspections. Ms. [redacted] did contact [redacted] our Owner Loyalty Manager regarding her recent purchase of her Mercedes. She complained of a noise and wanted to have it inspected by the Mercedes dealership, she stated she was unhappy that the Mercedes dealership was unable to offer a loaner vehicle at this time and she needed transportation. Ms. [redacted] offered to have Ms. [redacted] bring her vehicle to Nissan of Boerne and as a courtesy we would take the vehicle over to Mercedes to be inspected. Ms. [redacted] also was offered a rental car at no charge during this time. Unfortunately Nissan of Boerne was unable to take the vehicle to the Mercedes dealership on her behalf because we would be named owner of record which would prevent the extended warranty company from paying the claim. Ms. [redacted]’s Mercedes was again inspected at Nissan of Boerne, upon inspection we discovered the noise complaint was due to the tires. Nissan of Boerne than replaced all four tires with new ones. Nissan of Boerne than reached out to Ms. [redacted] to exchange vehicles and was told all issues were resolved. She did comment that her service advisor [redacted] said there was still a noise. Mr. [redacted] states it was a different noise than what was described to him. Ms. [redacted] than advised that she take the vehicle to Mercedes to be inspected under her warranty and offered to reimburse the $100.00 deductible. In reference to the owner’s manual it is on order and we will contact Ms. [redacted] as soon as it arrives. On the issue with the door switch, it is a cosmetic item which we had offered to repair and was awaiting Ms. [redacted]’s call back after having her vehicle inspected at the Mercedes dealership.