Nissan of Boerne

Complaint: [redacted]
I am rejecting this response because: This is totally false, the reason I went into this specific dealer was because THEY emailed me the coupon...

and it was presented to [redacted], the salesman, and it is not my fault that this salesman was not working for them any longer the very first time I contacted them about this coupon. They could’ve gone over and beyond to contact this previous employee, but as I stated in my original complaint, no one at this dealership would return my calls or offer any help whatsoever. Even after we went in and spoke to a “manager” and he promised to call me back - he never bothered to. This company acted in bad faith and totally and completely falsified an advertisement simply to get a customer in. Very poor managerial staff.
Regards,
[redacted]

Mr. [redacted] did drive his vehicle to the dealership to have it repaired.  He was advised that he had a check engine light as well as a red battery light on.  The codes at the time were P0300 for multi cylinder misfire, and P0400 for a failed catalytic converter.  We advised Mr. [redacted]...

to first address his misfire concern since it was the first trouble code present in the system, and then move forward from there.  We advised Mr. [redacted] that diving the vehicle for a long distance while misfiring could cause the catalytic converter failure.  The technician found that several fuel injectors were sticking open causing spark plugs to be fuel fouled.  He was advised that we would need to start by replacing the injectors and spark plugs, and that most likely the catalytic converter would need to be replaced as it was probably clogged from the unburned fuel.  We also told him the red battery light meant the alternator wasn’t charging, but he said he had just replaced the battery at Autozone and he said they would warranty it.  We explained that wouldn’t fix his alternator problem.  Mr. [redacted] explained that he only had $2000 to spend on the repairs and he was told that we could replace the injectors and spark plugs for that amount, but not the catalytic converter.  He then authorized the repairs.  Mr. [redacted] was given a free loaner vehicle during ALL of his repair work.  When he came to pick up the vehicle, we showed him that it was no longer vibrating at idle.  He paid his repair bill and left.  After he left with the vehicle, he returned in about 30 minutes and said the check engine light was on and the car would not go fast.  We explained to him that because he did not fix the catalytic converter, the light would still be on as and because the converter was not replaced, the car was not going to accelerate very well since the exhaust was clogged.  Since there is a severe language barrier, Mr. [redacted] brought his Uncle and brother to help translate.  I explained to them that he was advised the converter needed to be replaced but said it wasn’t in his budget.  The cost to replace the converter was about $1200, I reduced it to $500 to help him.  He explained that he just bought the car from a used car lot with 172,000 miles on it and he knew it had a lot of problems but he just needed it to last him 1 year.  I gave him a loaner vehicle again and we replaced the catalytic converter.  He then came to pick it up again and paid the $500 bill.  He drove for a ways and the alternator failed, as he was advised it would.  He then called the dealership and asked us to push it across the freeway.  The service advisor told him that we could not push a vehicle in the dark across I-10 during traffic and that he would need to have it towed.  He refused the tow.  The next morning, we tested his alternator again, and again he was advised that it needed to be replaced.  I reduced the price from $930 to $420 to help him.  He authorized the repairs, got another loaner vehicle and left.  The alternator was replaced within 2 days, and we began to call him several times a day to come and pick his vehicle up.  He ignored the phone calls and messages for over a week.  I had to drive all the way from Boerne to Junction, TX to retrieve the vehicle from him at his hotel because he would not bring it back.  I explained to him that I could have called the vehicle in stolen, but I instead spent 3 hours of my time driving there and back to pick up the vehicle.  Mr. [redacted] came the next day and picked up the vehicle with no lights on and running properly after completing all of the repairs he was advised he needed to complete on his first visit.  Mr. [redacted] is not due a refund of any of the repair costs, or the purchase price of the vehicle.  We deeply discounted the repairs for him, provided him with several days of free loaner vehicles, and he didn’t even purchase the vehicle here.  He was made aware of the problems with his vehicle each time he was in for service but was unable to complete the repairs due to budget concerns.

To Whom It May Concern,
My husband and I buy a new vehicle just about every 4 to 5 years. We are actually Honda costumers. I've bought 3 Odysseys, 2 Civics, 1 Accord within 15 years.
We had been shopping for a new vehicle for at least 4 months. I made a list of all the features/options I wanted in a the vehicle for about the price range of $40,000 to $42,000. I made that very clear to the sales man (Kevin R[redacted]) this was on Saturday the 16th. I don't like to waste peoples time and I definitely don't like them wasting mine. We finally agreed on a deal, it was pending us to go home and get the vehicle we were going to trade in to close the deal. We go back and Glenn Edwards had to close the deal due to Kevin having to go to a funeral. We started the deal at around 7 pm we didn't end up leaving the dealership until 10:30. With that been said, we had agreed to go back on Monday (which was my day off) to go drop off the title and make arrangement to drop off the vehicle to have the added accessories to it. When we get there, I couldn't schedule it until Friday the due to the person (Megan) been off on Wednesday. So we start to leave and they told us we need to wait for the financial person, because there's a problem with the paperwork. After 2.5 hours waiting, they told us that the contract we signed it was for the wrong vehicle, the finance guy (Miacheal F[redacted]) was supposed to call us back the SAME DAY see if he could at least discount the tinted windows and he never called, I had to call him twice because I could talk to him. So much for my Monday day off, we had never experience such a chaos, I got out of there stressed out and frustrated. By the way I couldn't add the vehicle to the insurance because they didn't provide the information I needed (which is another issue) I had my bank loan approved and I was forced to use the Nissan finance company in order for us to get the deal we agreed on. I hope your service will improve. I know I will think twice about going back to that dealership.

Nissan of Boerne feels that we sold a good vehicle that was in good condition and have done everything reasonable to provide quality customer service to Ms. [redacted]. All Mercedes vehicles that Nissan of Boerne offers for sale are serviced at Mercedes Benz of Boerne so that each of these vehicles are properly inspected and or repaired. Nissan of Boerne also performs a visual Safety inspection of our vehicles which consist of any items that prevent this vehicle from passing state inspection. No items were found that would prevent this vehicle from passing state inspection. Nissan of Boerne replaced four new tires at no charge due to Ms. [redacted] complaining of a humming noise at high speeds. Ms. [redacted] did purchased a Pre-owned vehicle with 71,595 miles as is. All customers are offered the opportunity to have our vehicles inspected by a third party, full disclosure of CarFax, and the opportunity to purchase an extended warranty. Ms. [redacted] did purchase an extended warranty which we reimbursed her the cost of the deductible. We have also extended to her at no charge a rental vehicle while we tried to resolve the issues she was having with her vehicle. Nissan of Boerne will not reimburse the cost of the extended warranty or the 1st month’s payment.  Nissan of Boerne did overnight the License plates and registration along with a reimbursement check for warranty deductible to Ms. [redacted] on February 3, 2016. We are also overnighting her the owner’s manual on February 11, 2016. In regards to the door switch Nissan of Boerne is happy to have Ms. [redacted] reach out to Ms. [redacted] to arrange for this REPAIR. Thank you, Nissan of Boerne [redacted]

Complaint: [redacted]
I am rejecting this response because:
My reason for the rejection is, first of all he lied about what really happened. Second, he tried to drain me of my money more then three times. Third, each time  I meet with him, there is a new problem that I have never had. I still have oil leaking from my car. I asked him to fix it and he denied because I complained to Revdex.com. That is my reason for rejection. 
Regards,
[redacted]

Nissan of Boerne does add a protection package to all preowned vehicles which is printed on every purchase order. This package is disclosed to every customer which we ask them to acknowledge with their signature. The vehicle prep package includes 60...

days or 3000 miles limited warranty, whichever is earlier. This fee also includes complete polish and cleanup on exterior and interior of vehicle. We will recheck all vital service fluids, road test and perform a 100 point extended service plan inspection on certified vehicles and oil & filter change prior to registration of this vehicle. Also they are given a one year wash tub certificate which is valued at $430.00 and their first oil change on all certified pre owned vehicles. A discount was negotiated on the protection package for Mr. [redacted]. [redacted] Owner Loyalty Manager Nissan of Boerne