Nissan of Elk Grove

We had three vehicles available at the advertised priceWhen Mr [redacted] called the available king cab was soldWe offered him additional money of a comparable Titan and he declined our offerHe spoke directly to our Director and we attempted to trade with another dealer to find the vehicle he wantedWe have an open dialog with Mr [redacted] and are currently waiting to see what inventory arrives and what incentives Nissan releases next month

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

[redacted] returned for a resign on 5/28/ [redacted] Bank called to confirm receipt of faxed contract the week on June 6th [redacted] Bank has three copies of a new vehicle contract for [redacted] [redacted] Bank didn't know which contract to useNissan of Elk Grove Finance Manager Mr*** contacted [redacted] Bank to open a case with them regarding the incorrect contract in useCase #*** [redacted] from [redacted] Bank scheduled a call back to Nissan of Elk Grove Customer Relations Manager Ms*** before end of day on 6/23/to verify correct contract is active

We have spoken to our client and completely resolved the misunderstandingNo further action is needed at this time

We have overnighted the plates and spoken to ***We believe the issue has been resolved

*** ***,I apologize for any inconvenience you have hadWe refunded your down payment of $2,000 to your credit card the day you returned your car and informed you that it would take a few days for the transfer to go through to your bank, which your bank confirmedWhen vehicles are
traded in, we remove the floor mats and seat coversWe would be happy to give you a new set of them to replace your old onesAlso, it is my understanding that we have offered to replace your lost keyIf you have further questions or concerns, please feel free to reach out to meMy direct number is ***Sincerely,*
*** ***
*** *** ** *** ***
***

Business sates that they have reached out to the customer and set up an appointment to have his concerns addressed

*** and our Director of Operations have agreed on a Service Contract

I am rejecting this response because: though *** of Elk Grove requested I bring the car BACK in, they did not provide me any estimate of what I could reasonably expect as
far as how long it would be or how many times we would continue to go back and forth costing me time and money each time! They have already had the car in for this exact problem and have failed to fix it, each time providing a conflicting excuse (ex: they claimed it was fixed when they 1st "adjusted the gas cap" and said there was no more leak, but are now saying there is a leak because the gas cap was mis-installed, even though they didn't find that the 1st time and/or fix it then!)It would be unreasonable to go back and forth to a dentist for the exact same tooth problem, paying more each time, without any clear explanation of what the real problem was or how it was going to be fixedIt's unrealistic for them to just keep asking me to come back yet again unless they can provide some parameters under which they will be constrained as to the time and $$ it will costI should not have to issue a blank check to *** because they can't fix this problem, despite having already had times to do so!

I am rejecting this response because: Even tho you claim that you had three King Cabs for the ad, that is not trueI have pictures of the original ad and the picture of the vehicle vin numbers you listed in the ad showing two of those vehicles to be single cab and the third one with invalid vin numberAt the time none of the vehicles were listed at correct prices and two of those weren’t king cabs as advertised! As to your offer of 1k less on a single cab when the true difference was more like 5k between single and king cabTo suggest it was a comparable vehicle is false! If you really wanted to offer a comparable vehicle from King Cab you would have offered a single cab at 16KAdvertised price for king cab was 21k minus 5k for price difference between cab sizes takes it down to 16k... Pictures attached tell the story

Our Service Manager is in communication with *** regarding the Check Engine LightWe have requested *** come in for service

As the email below says, it seems that my mechanic has now found the problem, despite Nissan being unable to.To that end, I don't need anything from Nissan, but will likely never use them again. Thanks for your time and help! *** *** 01/28/14:00 Revdex.com Complaint ID # ***BAR Complaint ID # ** *** This is meant to describe how the problems with my Nissan Versa’s “service engine soon” issue was NOT resolved by Nissan, and express my final views on the experience.The complaint can be considered closed, but Nissan DID NOT resolve the problem. Part of what Nissan has said about this issue is:The first visit was on 11/11/and the odometer was at miles. We scanned the vehicle for diagnostic trouble codes (DTC) and found P(EVAP System Gross Leak) stored. We performed a EVAP leak test using our Consult III and were unable to detect any leak. The second visit was on 12/14/and the odometer was at miles. We scanned the vehicle for DTC’s and found P(EVAP System Small Leak) stored. The EVAP system was tested again and were unable to detect any leaks. The third visit was on 1/2/and the odometer was at miles. The gas cap was replaced and the EVAP system was tested again and we were unable to detect any leaks. The EVAP leak concern that MrPeters is having with his Nissan Versa is intermittent and difficult to diagnose. That may be what happened within the Nissan shop, but definitely does NOT reflect what I was told. At the end of the 1st visit, I was told: “the gas cap was not screwed on correctly”.At the end of the 2nd visit, I was told: “we replaced a seal”.At the end of the 3rd visit, I was told: “the gas cap had been miss installed”. At the start and end of each of those visits, I clearly told *** (the service tech) that: 1) the problem had been ongoing and was not something simpleMy mechanic had already done a lot of testing and ruled out the gas cap as a problem 2) what I expected from Nissan was for them to do enough work to find a reasonable explanation to this problem, taking whatever time they needed, and fix the real problem (I didn’t ask for a rental car until Nissan had already set that standard by giving me one on the 1st rental). 3) I expected some sort of estimate as to how long would be reasonable for me to plan to be without a car (what was the longest they might need to keep my car). At present, because Nissan could not (or would not) give me any reasonable estimate as to how long they might have the car, I took it back to my mechanic who has now found the real problemIt turned out to be a cracked line that didn’t show up while the car was jacked up, but emitted smoke when the car was let down and the crack became openedWe are currently waiting for that part to come in.The bottom line is that Nissan completely failed to provide a reasonable customer experience.They did not: 1) listen to, believe or take into account any of the information I gave them as to what had already been doneA great example of this is the fact that more than once I told them that on the 2nd time this problem happened, I BOUGHT A NEW GAS CAP FROM THEIR OWN PARTS DEPARTMENT! but they still installed yet another gas cap on 1/2/17, as if that was a good thing! 2) address the issues/requests I made as to getting an idea how long it might take (even if that had been to say “as long as a month”)They unreasonably expected me to give them free rein despite having failed to correct the problem times already. 3) provide reasonable explanations as to what they had found or not found, the most ridiculous being “the gas cap was miss installed”I’m not a mechanic, but even I could tell that clearly is NOT what the problem wasThey failed to treat me as an intelligent person. Furthermore, they: 1) argued with me at the end of each “service”, telling me that no matter how unlikely I found their explanation of the problem, that it WAS reasonable despite the same problem recurring times within months, EVEN when I said they were wrong and predicted I’d be back again soon with the same symptoms! 2) reacted to my disbelief of their diagnosis and them arguing with me, by confronting me, saying “maybe you should go to a different dealer”. Because of this experience, I have decided to buy a new car, and I’m purposely NOT considering Nissan! which is unfortunate, because it may be that they make a decent car… but given this track record with their service department and customer care office, I never want anything to do with them again. Sincerely, *** ***

[redacted] returned for a resign on 5/28/2016. ** Bank called to confirm receipt of faxed contract the week on June 6th. ** Bank has three copies of a new vehicle contract for [redacted]. ** Bank didn't know which contract to use. Nissan of Elk Grove Finance...

Manager Mr. [redacted] contacted ** Bank to open a case with them regarding the incorrect contract in use. Case #[redacted] from ** Bank scheduled a call back to Nissan of Elk Grove Customer Relations Manager Ms. [redacted] before end of day on 6/23/2016 to verify correct contract is active.

We had three vehicles available at the advertised price. When Mr. [redacted] called the available king cab was sold. We offered him additional money of a comparable Titan and he declined our offer. He spoke directly to our Director and we attempted to trade with another dealer to find the vehicle he...

wanted. We have an open dialog with Mr. [redacted] and are currently waiting to see what inventory arrives and what incentives Nissan releases next month.

Account [redacted] with rate of 3.99% has been closed. Account  [redacted] with rate of 2.34% is the new opened account.

We have spoken to our client and completely resolved the misunderstanding. No further action is needed at this time

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

In reviewing the file for [redacted], we found that he has brought his 2011 [redacted] Versa, Vehicle Identification Number (VIN) [redacted], in 3 times with a check engine light concern.  The first visit was on 11/11/2016 and the odometer was at 79103 miles.  We scanned the vehicle for diagnostic trouble codes (DTC) and found P0455 (EVAP System Gross Leak) stored.  We performed a EVAP leak test using our Consult III and were unable to detect any leak.  Mr. [redacted] was charged $70.00 for the diagnostic time.  The second visit was on 12/14/2016 and the odometer was at 80672 miles.  We scanned the vehicle for DTC’s and found P0456 (EVAP System Small Leak) stored.  We performed a EVAP Leak test using our Consult III and were unable to detect any leak.   Testing was also performed on the vent control valve, EVAP purge valve and fuel filler neck.  During this inspection, we found a small leak at the vent control o-ring which was replaced.  The EVAP system was tested again and were unable to detect any leaks.  [redacted] of Elk Grove provided a rental car for 3 days to Mr. [redacted] and he was not charged for any of the diagnostic time, vent control oring or the rental vehicle. The third visit was on 1/2/2017 and the odometer was at 81529 miles.  We scanned the vehicle for DTC’s and found P0455 (EVAP System Gross Leak) stored.  We performed a EVAP leak test using our Consult III and found that the gas cap seal was leaking.  The gas cap was replaced and the EVAP system was tested again and we were unable to detect any leaks.  We then let the vehicle sit for 4 hours and tested the EVAP System again and were unable to find any leak.  [redacted] of Elk Grove provided a rental vehicle for 2 days to Mr. [redacted] and again he was not charged for diagnostic time or the rental vehicle. The EVAP leak concern that Mr. [redacted] is having with his 2011 [redacted] Versa is intermittent and difficult to diagnose.  We have spent several hours trying to diagnose the concern, absorbed the majority of the diagnostic cost and provided alternate transportation to Mr. [redacted] while his vehicle was in our possession.  [redacted] of Elk Grove will continue to diagnose the concern but in order for the diagnosis to be successful, the concern will have to be present.   We have attempted to call Mr. [redacted] to set up a time to perform the diagnosis but he has not returned our call.

I am rejecting this response because:the interest rate charged to me is 3.99%, attached is the proff of the rate charged. I called ** bank on 06/23/16 and spoke with [redacted] and his supervisor [redacted] emp id [redacted], they verified that the rate charged is 3.99%, and dealer did not send them the correct contract with 2.34% rate signed on 05/28/16.  the dealer have so far failed to correct the problem, did not show any efforts to fix the problem nor showed any proof for actions taken or issue fixed. all I hear from 2 months is the lies and no results. this is the last effort to resolve the matter amicably before I move on to the legal action.

Review: I have brought a 2016 nissan quest from the dealer. at the time of signing the contract, I was promised the 1.99% interest rate for the auto loan which was the advertised rate for ** bank. after a week, I found out that the rate of auto loan given to me is 3.99%. I contacted the ** bank and also nissan of elk grove. after a lot of calls and working with ** bank and nissan of elk grove finance guys, ** bank asked me to go to the dealer and sign a new contract with 2.34% rate. I went to the dealership, they prepared a new contract for 2.34% and we signed it. now after a whole month, my auto loan rate is still at 3.99%. its was never corrected. I reached out to the ** bank and also spoke with nissan of elk grove general manager, every time I call nissan of elk grove, its either to difficult to reach somebody or they promise to call me back but nobody calls with a solution. ** bank tells me a different problem every time. after two months, the issue is not resolved.Desired Settlement: please correct the rate to 1.99% as promised.

thanks

Business

Response:

[redacted] returned for a resign on 5/28/2016. ** Bank called to confirm receipt of faxed contract the week on June 6th. ** Bank has three copies of a new vehicle contract for [redacted]. ** Bank didn't know which contract to use. Nissan of Elk Grove Finance Manager Mr. [redacted] contacted ** Bank to open a case with them regarding the incorrect contract in use. Case #[redacted]. [redacted] from ** Bank scheduled a call back to Nissan of Elk Grove Customer Relations Manager Ms. [redacted] before end of day on 6/23/2016 to verify correct contract is active.

Consumer

Response:

I am rejecting this response because:the interest rate charged to me is 3.99%, attached is the proff of the rate charged. I called ** bank on 06/23/16 and spoke with [redacted] and his supervisor [redacted] emp id [redacted], they verified that the rate charged is 3.99%, and dealer did not send them the correct contract with 2.34% rate signed on 05/28/16. the dealer have so far failed to correct the problem, did not show any efforts to fix the problem nor showed any proof for actions taken or issue fixed. all I hear from 2 months is the lies and no results. this is the last effort to resolve the matter amicably before I move on to the legal action.

Business

Response:

Account [redacted] with rate of 3.99% has been closed. Account [redacted] with rate of 2.34% is the new opened account.