Nissan of Elk Grove

Review: I bought my Nissan Altima last November 2013 from this dealer and took my car for services in last 9 months. On 8/30/14, I had an appointment for oil change and replacement of speaker cover. After services had been done, dealer washed car as they normally did. I drove my car home (few blocks from dealer) and parked it in garage. on Sunday 8/31/14, I planned to clean up my garage and took car out to my driveway. the weather on that day was very hot, around 100 degree. In afternoon, when I drove my car back to garage, I saw crack from bottom of windshied, line up to few inched and divided in curved shape. I double checked to see any defect in my car and saw all 4 tires were indented. I made an appointment for service at Nissan Dealer on 9/2/10. When I drove my car in, my service advisor, [redacted] walked out and asked what happened. I told [redacted] about the problems. [redacted] did inspection and told me that at least 3 or 4 customers had windshield cracked in last month (August) and he ordered to replacement because windshield was defective. However, indentation in tires were normal. He told me he was not working today but just stopped by office. He would ask another advisor to help me out. He Asked [redacted] to take care of it because he had to leave now. while I stayed in office, [redacted] went out and came back, asking me whether my insurance was willing to pay for that. I was surprised and told [redacted] that [redacted] said that windshield was defective. However, he insisted that rock caused the windshield to be cracked. I did not agree because there was no impact sign of being hit by rock in the windshield. I asked for manager who came out and said the same thing. However, I disagreed with their explanation as follow reasons.1. there is no impacted mark by rock on windshield. 2. crack figure that draw from bottom and divided in two lines in curved shape. means that this impact was caused by washing machine that hit the windshield when dealer washed my car on 8/30/14 or it's defectiveDesired Settlement: 3. there is inconsistent explanation between [redacted] and [redacted] about windshield crackCould you please help me in negotiating with Nissan of Elk Grove to replace OEM windshield for me. Thanks

Business

Response:

I am the Fixed Operations Director, I would like the opportunity to review the vehicle in question with the owner I can be contacted at ###-###-####, I am in my office Mon-Fri from 7am-5:30pm.

Review: Recently bought a 2007 Used Volvo S40I with VIN YV1MSXXXXXXXXXXXX Purchase date 05/21/2013

Review: I was sold Volvo S40I Sedan with 58,000 miles I was guaranteed several times by the Sales Associate it was a sound vehicle inspected from top to bottom by their service department for any issues. [redacted] also informed me that he has sold cars that have come back for also varies break issues or other issues after being sold where his dealer has repaired for the member at no cost. He was addressing my fears of purchasing a used vehicle from them. I did purchase the vehicle on May 21st in the evening, drove it home appeared fine next day went to work 11 miles spoke to [redacted] wanting me to leave him a good reference for a 5 dollar Starbucks card which I did. Then that evening I went to class, got out by 10pm drove home with the windows down and notably heard a distinct squealing coming from the rear brakes at this point I was highly disappointed I had a Jeep Wrangler previously bought new that was well over 10 years old and required an engine rebuild. So instead of putting the $4,000 to repair it I decided to look locally for a respectable dealer, I am a Sacramento native, Iraq veteran who always believed that the companies in our area should have an ethical and moral obligation to provide fair and honest business dealings with the community they are a part of. Which is not what I found true in the communications with the salesman [redacted] who I informed through text art 3am on the 23rd there was an issue with the breaks I also emailed back a [redacted] but was never even acknowledged back through email or a telephone call regarding what they can do about my breaks that have an apparent issue from leaving the dealer within 24 hours. [redacted] replied back to me at 8:53am on May 23,2013 letting me know he was off and will get with the service manager on the 24th to see what has been done to the break system on this vehicle. I had no response back from [redacted] until May 29th after repeatedly asking for a resolution. On this day he asked me if the service department has contacted me. I advised on the 29th that no one has contacted or emailed me back. I also informed him the squealing has gotten louder. So now from this point I do not hear a reply until June 3rd by text from [redacted] asking when I am available to bring the car by also advising me it would have to be between 7 to 4. I was relieved that the dealer was going to take responsibility for a issue this vehicle had before it was purchased by myself, if nothing else a moral responsibility to its community that their as is cars don't break down within 24 hours of purchase. I replied back by text to say well put me down for 7 am. He immediately replied back saying he tried but will now cost me a diagnostic check fee. He also advised his dealer would be quite pricy if they were to perform a diagnostic on it and advised me to go somewhere else that will be cheaper. I was shocked after weeks of going back and forth, then being told I can bring it in. I am immediately told of never mind go somewhere else its cheaper and we don't want to help you. The sales clerk also text me if it was up to him it would be repaired but his upper management was refusing to assist. At this point I was bewildered and disappointed a large supposedly reputable company would treat someone in such a manner. It is June 6th today I had an appointment at SVS Volvo of Sacramento to take a look at the vehicle breaks for me. Which the vehicle is still with now. I have all text messages and correspondence emails to collaborate all I have mentioned above please assist meDesired Settlement: I would like the Refund of what I spent on the breaks.

Business

Response:

Business' Initial Response

I contacted the client on the 24th of June and discussed the situation. He stated that he would like to be reimbursed for the brake work that he had done at a private repair shop. I asked him to fax me the invoice for the brake work performed. I called him after receiving the invoice. In a good will gesture and to maintain our reputation of delivering more to our clients, I agreed to refund him an amount that we both deemed fair. The client met me at the dealership on the 25th of June to accept the payment. He assured me that he was satisfied with the resolution.

Please send it to them and let me know if there is anything else I need to do.

Consumer's Final Response

The Breaks pads and rotors ended up being worn beyond limit for safety on all four tires. the battery was tested below the limits for normal operation, the alignment was off which in the rear end. Break lights were out. Total bill is about 1,700 less 350 dollars I would have paid for the regular scheduled maintenance. I also had to get a 2 day rental car from Hertz. This is the vehicle I purchased just under 2 weeks ago it is quite unsettling.

Review: on July 21st I had an appointment to take my nissan maxima in for an inspection because I felt jerking and a noise. My partner and I sat down and talked with [redacted] who said he would keep in contact with me as he found out the status. Unfortunately, he didn't provide the best service and after I called a few times on Monday and tuesday I finally talked to John and he informed me of all the repairs that needed to be done and would be completed by noon on friday. I asked to make sure it was not the transmission and they reassured me that it was not. He also said he would call Friday before noon with an update. Around one o'clock on Friday I decided to call and find out what was going on. After almost 4,000$ worth of repairs I was able to pick my car up on Monday. As I left the parking lot in my dirty car feeling the same jerkiness that I went there with the week before. I called tuesday morning and told them there was still quite a problem. After talking to a very rude female to book an appointment I got my car an appointment on August 4th at 11:20. I took it in and waited in the waiting area for 40 minutes to talk to the next available representative. I told them I had to leave and left my keys with Marcus. He took my information and called me shortly after to go over what the problem was. He was great and called me back a couple hours later to clarify the problem for the technician. He later told us that the technician (the same one from the week prior) discovered it was a transmission issue. Which would be about another $5,000. After having my car for a week and never once saying it was a transmission issue even after asking [redacted] and John, the technician decided to say it was. I don't think they did any service to my car and are taking advantage of me for my money.Desired Settlement: I would like to be refunded for the work they claim they did because nothing was done. Or I would like for them to replace the transmission free of charge. I need to be refunded for the work they made me pay for and did not do. I took my car to the dealership because I thought they would take care of it the right way the first time and with warranty. If they told me it was a transmission issue at the start I was going to buy a new car. That is the reason I asked [redacted] in the beginning.

Business

Response:

I spoke to customer,s boyfriend [redacted], who stated that he was handling the concern. I advised him in reviewing the Repair Orders there was no mention of a jerking, we were ask to verify the recommendations from a previous service about timing chain, mounts and a couple of items. we repaired car as authorized. I talking also I mentioned that we could replace the transmission at a discounted rate and would include two days of rental as well. Mr. [redacted] said he would think about it and mentioned that he was good friends with our Sales Manager [redacted] at [redacted]. I then gave the information to [redacted] and there was a possibility they may trade in car for a new vehicle. That was the last thing I know, [redacted] stated that hey were going to give them a good trade in amount for their vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My car failde a smog test due to "manufacturers specific code" reporting to the smog machine.I brought the car in to nissan of elk grove and the owner denied he would pay 60 dollars for the failed smog test, even though there are two civil recalls on the car ( a 2004 sentra) of which millions of cars were recalled.the code is directly related to the recall that is directly related to the car FAILING the smog check.I want nissan to honor their recalls and poor workmanship and service, howver , it seems they feel no obligation to repair "RECALL" safety hazards to the public........PLEASE HELPDesired Settlement: 200 dollars for time effort, run around and failing to gert my car smogged in time incurring penalty fees.......all because nissan does not stand by their RECALLS!!!!! very very poor service!!!!

Business

Response:

Good Afternoon,

Review: My daughter took her 2006 Nissan Altima in for a simple oil change at Nissan of Elk Grove (Business License # ARD229282) on 01/10/2014 at 1PM. She dropped the vehicle off and was phoned a few hours later and asked to pick the vehicle up. Upon leaving she drove on the freeway approximately 10 miles and the vehicle began to over heat and the engine was nocking loudly. Her fianc asked her to pull over so he could check the engine. She pulled over at the Chevron on Florin and East Parkway in Sacramento and he checked the dipstick and no oil registered on the dipstick. He then put the dipstick back and the same issue nothing would register. Immediately she called Nissan and they sent a tow truck to tow it back to the shop. The shop by that time had no mechanics to work on it so we left the car over night and came back on 01/11/2014. He pulled the plug the next morning and roughly a court of oil came out. Initially the service manager said the oil change was never done and this is what the employee who worked on it had stated. Also placing blame on us saying we brought it in like that. We then had the oil filter pulled and it in fact was brand new. The mechanic did not put enough oil in the vehicle after changing the oil. They kept the car for a few days said they would "make it right" and in the mean time we spoke to multiple different mechanics and explained the situation all of which said the engine would need replaced. After receiving a phone call back from Wesley the service manager he then stated they fixed the AC hose, a motor mount and cleaned the head lights. None of which pertained to the motor. We stated that we would not feel comfortable without a new motor or at least a second opinion at which he told my daughters fianc that he would not do any of these accommodations and that we should pursue legal matters and to pick up the vehicle. The story of the service manager and employee changed multiple times and we are stuck with the issue of worrying if the vehicle will break down soon.Desired Settlement: We desire at minimum, a new engine. The vehicle does have minor problems all of which are in means of fixing but the engine had no issues prior to bringing it in. Every mechanic we spoke to for an expert opinion stated that driving a vehicle with that low amount of oil on the freeway would cause irreversible damage.

Business

Response:

My General Manager, [redacted], called the client and arranged for a meeting. After hearing the concerns, it was decided that due to the age of the car and miles on the car, replacing the engine with a like engine was not a good resolution for the customer. Mr. [redacted] offered a resolution to the customer to pay for some additional repairs that were needed on the car. The customer was satisfied with this resolution. We are happy to address any customer concerns and will always work diligently to resolve them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I went to Nissan of Elk Grove on December 8 when I arrive there I told the salesman that I had a maximum that I was willing to spend to trade in my vehicle that was $3000 and I did not want to go above that no matter what the sales [redacted] and The finance manager [redacted] were very pushy and assist in that I do it their way me and my children were there from about 230 in the afternoon to 10:00 at night and I put 2,000$ down on the 2015 Pathfinder and they got a $2000 rebate off my car then they told me I would have to bring into more payments and I tell them I was just ready to go but they insisted that I stay so I want to head and went through with it when home and then he called me a couple days later and said that the lender said that they needed to go down on the payment but they still wanted the high down payment I then decided to return the car I return the car and was to pick up my car they lost my key they threw away my rugs there are weather roads that cost me a lot of money my sea covers and a $500 key and my paperwork to my car today is December 28 and they just now gave me my DMV paperwork back still haven't received my refund for my car or my stuff that was taken from me out of my car I called the general manager spoke with him he was very rude to me they were all very rude to me because they could not make a sale I don't think it is fair that they take a vantage of a single mother with children when she tells them she doesn't want something also I don't think it's fair that they threw away my belongings and should not have to replace them I had to call my bank and file a complaint to get my money back because it's almost 7 days later and they still have it refunded my money or giving me my keys to my car or my rugs or my sea covers if they threw away the summit Oak Grove is very disrespectful when it comes to women they feel like they can run over you I just can't believe this happen I've been doing business with them since 2011 and every time you go the down payment goes up I would like my $500 key and I would also like my stuff that was taking for me to be replace which is my all weather mats and also my seat covers it's not fair they need to be reported and deal with it just because they make a lot of money does not give them the right to treat you any kind awayDesired Settlement: The fair thing to do would be to replace my $500 key replace my floor mats that were taken out of my car and thrown away am I see covers they are not cheap and they did not come cheap and I would like them replaced and give them back to me with no problem

Business

Response:

[redacted],I apologize for any inconvenience you have had. We refunded your down payment of $2,000 to your credit card the day you returned your car and informed you that it would take a few days for the transfer to go through to your bank, which your bank confirmed. When vehicles are traded in, we remove the floor mats and seat covers. We would be happy to give you a new set of them to replace your old ones. Also, it is my understanding that we have offered to replace your lost key. If you have further questions or concerns, please feel free to reach out to me. My direct number is [redacted]Sincerely,*