Nissan of Hawthorne Reviews (23)
Nissan of Hawthorne Rating
Address: 1060 Goffle Rd, Hawthorne, New Jersey, United States, 07506-2020
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www.ppiflorida.com
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Payoff had been sent to Toyota and I provided a copy of the check that Toyota cashed with the customers account # written on the check. Toyota applied the check to the wrong account which we contacted them and corrected once the customer called us about it. The account is closed and we...
have not been notified of any other issues.
Complaint: [redacted]
I am rejecting this response because: The note from the dealership is not an accurate presentation of what happened which again fit into the pattern of their business practice. One Dave from their Service department called me that they have a key for me and that I should come to their dealership to have it programed. I explain to him that I live in [redacted] which is almost 8 hours away. I then suggested to him if it is possible to mail the key to me and I can 'on my own cost' have a Nissan dealership here in Rochester program the key for me because that would be cheaper than my driving to New Jersey. He responded that it is not up to him to make that decision and that I should call the Sales department. I called the Sales department and was told the person that will make the decision will call me back - they never did call me back and that is almost two weeks now. To say that they are working with me and that I simply refused to come to NJ is not accurate.Again, I will be glad to have the key program here in [redacted] at my own cost if they can mail the key to me. my address again is [redacted] [redacted]
Regards,
[redacted]
We have sent out the motor vehicle refund, and I told the customer that. As for the missing plate, we needed a signature from the customer which I contacted her and she came in and provided already. The plate is produced in Trenton, so we are at the mercy of NJ DMV as to when it will be received. It...
has been filed for at our expense. She is demanding a remote start that was not part of the deal. I asked her to provide me any documentation that it is owed, and she just wants to yell and say that we should just install it. Without a we owe or some document from the dealership we will not be installing a remote start.