Nissan of Richmond

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Nissan of Richmond did NOT address my inquiry at ALL. I requested cancellation of the "Total Loss Protection" addendum which was included without explanation in the vehicle purchase documents, and which I did not want or request to be added. I was advised that this document was a requirement of the sale and not give the option to declineI have spoken with sales repMr*** and business manager, *** ***, numerous times and they both assured me that a refund would be issued immediatelyThat was in December, and the refund of $has NOT been processed or issued and Nissan employees now refuse to return my callsThey also refuse to respond to my written correspondence, copies attachedI did NOT request cancellation of the GAP insurance which is what Nissan seems to have addressed in this responseYour further investigation will be appreciated
Regards,
*** ***

Mike C*** called from the business he stated the car was returned on February 12, and the daughter was spoken to about the vehicle being wreckedShe informed Mike that she had rear-ended another vehicle and never reported the accidentThe damage done to the vehicle is going to cost over
$*** to fix it ( new bumper skin, replace the packaging behind the bumper, and painting the new bumper)The daughter informed Mike that she was going to pay for the repairs of the vehicle when they had spokenMike stated that if the repairs on the car are paid for by the consumer he will issues the $*** back to themIf the repairs aren't paid for by the consumer then he will be keeping the $ *** to help pay to repair the damage done to the carMike stated that they are a 3rd party when it comes to financing and under certain circumstances the financing was denied

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is not correct I have the second contract that I personally signed on October 21st, and the issue is that the office was not ethical and upfront to advise me there was a funding issue because I would have continued to make my paymentsYou can still advise *** of the issue and see if they will correct this but the dates you have listed was not true
Regards,
*** ***

Ms***
I finally was able to talked to Mr*** todayHe is on military duties and won’t be home for another month.We have sent Mr*** a package with what he needs to solve the challenges he had, but he mentioned that he won’t be able to check the package until he comes
home.Would you please give us the courtesy extension until we have the confirmation of satisfactory from Mr*** when he returns.Thank you kindly for your assistance and have a great day Regards,Margaret G***
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In responseYour car was inspected and passed the inspectionThat is what you brought the car in for. My question is to you is why would we pay for your repair bill? The other dealer did the repair work and most importantly our technician felt you did not need the repairs at this timeThe
repairs you have listed are wear and tear items in which you as the owner are responsible to maintain The service manager offered *** credit, I think that is very fair and I will extend through the end of July. Regards*** ***

In response to case ***
The pathfinder was purchased on 3/8/with nothing promised on the "We Owe" and a "Buyers Guide" with a day Power train Warranty promisedI bring these two forms to the forefront as I feel the have merit in
this caseThe first stating we owe you nothing in addition and the second as we did provide a day warranty for anything that would propel the vehicle forwardIn additionto this we do cover brakesThe brakes do pass State and Safety inspectionsYou are feeling the vibration when stopping and that could be eliminated by turning the rotors.
The spark plugs being worn out? The life of your spark plugs exceed 105,milesThere is nothing needed here nor did you and the advisor duplicate the problemThe window as well was not duplicated by you or the advisor and finally the support strut in the rear hatch does work and could be replacedThe solution was to turn the rotors at our expense and if you wanted a new support shock you can replace itI believe after you insulted the staff by calling them racist and screaming in the showroom at your salesman the solution was now a problemMy offer is to turn the rotors at our expense only if you remove the most disgusting and insulting review about our salesman Joe M***
Best regards
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:I did purchase the vehicle that I requested for the amount of the cashier's check that was previously obtained. I do appreciate the efforts that the dealership made to make my purchase possibleMy complete satisfaction with my purchase will be complete when the small crack in the windshield is repaired as one of my sales persons wrote up during the corresponding paperwork for the vehicle purchase.
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

In response to case ***The pathfinder was purchased on 3/8/with nothing promised on the "We Owe" and a "Buyers Guide" with a day Power train Warranty promised.I bring these two forms to the forefront as I feel the have merit in this caseThe first stating we owe you nothing in addition
and the second as we did provide a day warranty for anything that would propel the vehicle forwardIn additionto this we do cover brakesThe brakes do pass State and Safety inspectionsYou are feeling the vibration when stopping and that could be eliminated by turning the rotors. The spark plugs being worn out? The life of your spark plugs exceed 105,milesThere is nothing needed here nor did you and the advisor duplicate the problemThe window as well was not duplicated by you or the advisor and finally the support strut in the rear hatch does work and could be replaced.The solution was to turn the rotors at our expense and if you wanted a new support shock you can replace itI believe after you insulted the staff by calling them racist and screaming in the showroom at your salesman the solution was now a problem.My offer is to turn the rotors at our expense only if you remove the most disgusting and insulting review about our salesman Joe M***Best regards*** ***

Revdex.com Claim # *** / Re: *** *** We apologize for any inconvenience Ms*** experienced. Below are the correct phone numbers; We have provided all service advisors the same contact informationSecurity Plus Ultimate Platinum Protection Plan
is to be contacted first at (888) 684-9327:Press for Tire/Wheel repair and Key replacementPress for Dents and Windshield repairPress for General Customer Service as well as Towing and/or Rental reimbursementAuto Armor for exterior paint and interior protection, the phone number is (800) 323-3521.Also to remedy the inconvenience, we would like to offer our dent company to go to Ms*** home or place of work to fix any dents so that she does not have to drive to our dealership if that is more convenientPlease feel free to contact our General Sales Manager, Eun S*** directly at (804) 346-ext ***. Thank you for your assistance with this matter.Sincerely, Geoff S*General Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with MsMargaret(???) she informed me that she had been made aware of my complaint and would like to know what could be done to resolve it. I told her that I still have the CERTIFIED CASHIER'S CHECK made out to Richmond Nissan and that I did see two other vehicles (that had more miles than the original ) but were in the same price range that would be acceptable. I provided her with the stock numbers and the listed prices and she assured me that one of the sales managers would give me a call back before the close of business - that did not happen! The next day (03-22-18) someone identifying themselves as a sales manager called and identified himself as (Matthew). He started the conversation with acknowledging that he had spoken with Margaret and may have a vehicle that would fit my need and be acceptable for the certified check that I have in the amount of $***.** out- the door. The vehicle he offered had "30,000" more miles than the original vehicle that I was told would be held for meThe two vehicles that I spoke with Margaret about (with stock numbers and listed prices) were not spoken ofWhen I informed him that I had given her two other vehicles to be considered he said that he would check and get back with me "within the hour." I even asked if not for that amount about how much more for my first choice of vehicle givenI have yet to receive a call back from him or anyone at Richmond Nissan since that phone call. I called several times yesterday after the call and left messages, as well as, called today - TO NO AVAIL! I have placed calls to the dealership asking for Margaret as well as Matthew and neither have answered or returned the callWhen asking for Margaret, I am told that "she is working with another guest." I can not imagine having this much trouble and this level of NON- EXISTENT customer service for a business/organization whose business is dealing with the public and customer service!!! I simply wanted to know figures , so as to make a decision on how to proceed- i.ereturning the certified check and funds back to the bank and looking elsewhere for a vehicle!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
The customer will accept this offer

Please accept our apologies for any misunderstanding as buying a new vehicle should be enjoyableI have read your complaint and I follow your math and agree with youI don't think the finance manager explained this clearly as the TLP upgrade is the difference of the $*** however we will refund the
$*** to you and hope that you enjoy your new vehicle.RegardsGeoff S***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was dissatisfied with this answer because it did not resolve anything that I was looking to accomplishMy biggest issue being is that the representative from Nissan of Richmond (John G***) willingly and maliciously with ill intent deceived me into thinking that I was financed when I indeed was not financedIt was known that very day (details to come further into your reading) that I was not finance with Nissan Motor Acceptance, in which I was told by John WAS without a doubt is my loan holderSkepticism to the entire situation was expressed to John and Jonathan because this seemed like a miracle with my current situationThey reassured me multiple times that I had just financed a carSo what does a person who believes that others have the same integrity as her do? She listens to the lies and deceit that comes out of their mouthsShe thinks that they just may be decent people who truly genuinely want to help her get her dream car. As for my credit situation and the banks not being aware, I did my part in informing my sales person of my bkDuring the process I am not able to speak with the banks and tell them that I am currently in a confirmed Chapter planThe burden falls upon the staff of Nissan of ***It also falls upon them to be knowledgeable enough to know that I first would need a letter of approval from my Chapter Trustee and turning me away until I can get the letter of approvalInstead I relied on NOR staff's expertise to walk me through this process ( I have never bought a car in a chapter nor do I know of anyone who has either)I trusted them to guide me through this process and this is where I end upI also sense a little bit of discrepancy on the part of NOR stating I need to be discharged before I get financing and within the same paragraph stating I need a letter from the trusteeSo just curious as to what is itAm I able or not able to purchase a car from NOR. I also want to clarify, I was never at any point told I was not approved point_blank_periodWhen John called me he informed me that I needed to bring the Nissan *** back because I was not approved on that particular car(Then here comes the extortion) to keep that vehicle I would need to put $*** down or either I could get a *** *** (in his own words, not mine) I was approved forHe states to me that on the application he put the *** instead of *** (but I drive off the lot in an ***? All my paperwork in my possession says ***? He knew on the very day that I went into the dealership 1/28/that I was approved for a *** and not an ***, but still I drive off the lot in an ***Needless to say, I declined the ***If I came back in for that *** I more than likely would have been brought back into the dealership to sign paperwork on much suckerier terms than the one for the ***, oh and by the way it more than likely would have been priced packed just as the *** was with all these extra amenities that I never asked for. I am not finished with the list of damages NOR has caused to meBesides me being embarrassed and having to take away a fresh, safe new car from my two kids, and having to explain to everyone who seen "my new car" what happened, I was insulted and threatened by the tow truck driver that was sent out to pick up the car even after I informed John G*** that I spoke with Nissan Consumer Affairs and was advised not to turn the car in until after their investigation.Then in response to this complaint her comes the kickerI was informed that the General Manager would be contacting meInstead I get someone posing as the GM whose only solution is "Sorry." Oh and btw, John G*** no longer works for NOR(This resolves my issue none, because I would never refer anyone there nor would I do future business on my own accord with them.) I was then informed again that I was not approved for the ***, but on a ***She then insults my intelligence by attempting to make me believe the kind of car I can get depends on my credit score"With your credit you qualify for a *** or Versa." I was told you need at least a *** to be put into a carMy credit was ***I have better sense to know that my income and debt to income ratio has the biggest effect on what type of car I can getshe also confirmed for me that on 1/28, the very same day I drove off the lot in an ***, *** denied me for an ***So with the work of John and the poser who called me, I was approved for A car, just not the car I wantedIn the words of MrSecoura I was not approved for any car. When I first filled out this complaint form my main goal was to have a resolution, not an apology nor for the blame to be shifted to meSo I guess I have to be specific in what I wantI want NOR to re write the contract with the dealership taking on the burden of being my loan provider and not having the power to shift me to another instituteIn this new contract, it should not include any of the extra stuff included on by John G*** to drive up the price of the car and my monthly payments I would like to make payments directly to the dealership every month on the ***Of course all of this will take place after my trustee reviews the new buyers order. Hoping you do the right thingRegards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

*** *** In response to your complaint: I gave you the $***check as "you" felt you paid too muchI did not want to *** dollars ruin your experience but I see now that was not going to make it any betterThis was not an admission of guilt. *** was correct with her
statement about the vanity platesThe DMV is behind and will issue your registration that you have paid for, I can issue a second set of temporary platesin case of an emergency if you would like to pick them up at the dealership. You demand was the return of the Rogue which is not an option as the vehicle is financed and now considered a pre owned vehicle. Regards *** ***

Revdex.com spoke with the customer who indicated she had picked up the check from the business, and her issue has been resolved

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

In response to complaint #***
You are correct that your vehicle was not paid off in daysThis is the result of not showing for an appointment to correct your contractWe can not pay off your vehicle traded until the funding of your new vehicle
You did show for your
second appointment with your contract date of 10/31/You are still responsible to make the payment, if due until the funding of your new vehicle.We will call your bank to inform them of the delay in payment as you traded the vehicle, usually this will be enough to end any damage to your scoreRegards
Geoff S***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is not correct I have the second contract that I personally signed on october 21st, and the issue is that the office was not ethical and upfront to advise me there was a funding issue because I would have continued to make my paymentsYou can still advise Henrico of the issue and see if they will correct this but the dates you have listed was not true
Regards,
*** ***