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Nissan of St. Charles

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Reviews Nissan of St. Charles

Nissan of St. Charles Reviews (37)

Initial Business Response / [redacted] (1000, 5, 2014/02/25) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com I have attached a copy of the flyer that the customer receivedThe prize board is in the showroom as stated in the flyerPrizes that can be won are: Nissan Altima or $25,cash, $2,cash, $bill, $buffalo tribute coinFlyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have oneWe do not feel that there was any wrong doing or advertising in this promotion Final Consumer Response / [redacted] (450, 12, 2014/03/10) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: The promotion misleading to the customerI asked to be reimbursed for travel expense to ostensibly collect my prizeThe dealer provided the refund requestedIt is difficult to understand why the dealer does not agree that the promotion was misleading when so many recipients of the mailer saw it that way Final Business Response / [redacted] (4000, 9, 2014/03/06) */ We paid for the Insurance and prizes that were in the promotion and they were distributedWe will send the $However, we do not agree with the slanderous remarks from the customer

Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com I have attached a copy of the flyer that the customer receivedThe prize board is in the showroomPrizes that can be won are: Nissan Altima or $25,cash, $2,cash, $bill, $buffalo tribute coinThe customer did in fact win the $buffalo tribute coinFlyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have oneWe do not feel that their was any intentional advertising as stated by the customer

Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ parts originally ordered went on back order parts are currently on order when shipment arrives customer will be notified customer is responsibel for all payments due Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 10/6/the parts were never ordered as what I was told by the parts dept when I calledHe also said those parts are not on back order and I called today to Nissan and was able to order both parts and they will be at my house on or before 10/13/Everything this dealer says is 100% a lie and today 10/7/I spoke to Nissan Corp and found out that this dealer is in trouble with them due to the fact a lot of people have filed complaints about the same problemsThis dealer is the worse that there is out there and we will never buy another car from them and every day we both tell everyone we know nothing but bad things about this dealerWe have also filed a complaint with the Attorney Generals office along with corpwe are in the market in buying a Nissan Maxima and we will not be buying from them and also I have about people that are planning on picketing the dealer Final Consumer Response / [redacted] (4200, 13, 2014/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told that when I was there and I was told that the parts a week ago and also told them I ended up buying the parts from another Nissan dealer and that I already have themThe dealer has not called me yet about my complaint and also I have filed another complaint with Nissan Corprate and told I filed a complaint with the Attorney Generals officeThis dealer is a scam and they lie to you and they play with paperwork to get a people to buy from themMy Wife and I will never buy a car from them and also will always bad mouth themAlso I might file charges on dealership along with a lawsuitI also just paid for a ad in there new paper bad mouthing them and I know of people that they all bought new nissan at a different dealer because I told them the truth a Nissan of StCharlesThey also along with all of our friends and family bad mouth this dealer because of meI plan on buying my wife a new Nissan Maxima in the next few weeks in cash and needless to say I will be going to a different dealer to buy it from Final Business Response / [redacted] (4000, 11, 2014/10/28) */ Customer is correct that the parts employee stated that the part was not orderedCustomer spoke to the service manager regarding thisThe service manager then spoke to parts and the employee found the parts ticket that showed they were orderedCustomer was then notified while still at the store of this Customer was also notified when the parts arrivedAs of this writing the parts are still available in the parts departmentParts will be returned to Nissan if not picked up by end of business on Friday 10/31/There is a cost for the parts and they must be paid for by the customer

Complaint: [redacted] I am rejecting this response because: I have tried repeatedly to get a hold of the General ManagerThis is not the person that I was told is the General Manger of the dealershipI was told it was [redacted] ***Clearly, this is not the personHe (if he exists) has not returned my phone calls Sincerely,Dr [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com We do not understand why this is a complaint and feel it is unwarrantedThis is the first instance we are hearing that the customer wants to cancel the warrantyThe cancellation form must be signed and an accurate reading of the odometer must be taken at that timeCancellation will then be sent to warranty company at that time in which it may take 6-weeks for processingThe balance of the warranty money is then sent to the company that holds the Lease/LoanThe document can be signed at the dealershipOffice hours are 9:am to 9:pm Monday through Friday Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 11/01/We traded in that Nissan Rogue that I had filed a complaint on this same dealership about them putting the car down as a lease instead of a purchase, And maybe 2-weeks ago I spoke to Mr [redacted] after trying for over a week before to reach him, He didn't bother to reach out to me until Nissan North American had contacted the dealership asking him to call us and he told me something then that wasn't true and I told him then I had already ready reported the dealership because we thought they were very dishonest with us, And I told him that we did not except their offer to come in and give them more money and I told him he was not in the room when Mr [redacted] did this contract and I told him that after he told me that once he looked into our contract he would contact us and when he call speaking untruths tell me that they gave us to options that I knew he was not telling the truth then and he's not telling the truth now, and I don't know why he haven't heard that we wanted to cancel policies or warranty contract that was on the Rogue, I first called that dealership about the cancellation on 11/03/and I was told by the warranty holders to call the dealership to talk to them and I should ask for [redacted] and I did and they had no interest in helping me then and it sounds like now, I told the warranty holders about the trouble we had been having with them and they decided of of the kindness of their hearts to help us and said they would assist with canceling these policies on our behalf after I told them I called back on 11/04/and asked for [redacted] again and she told me I needed to speak to the finance department and I spoke to [redacted] on the 3rd or 4th and he told me that we couldn't cancel a contract and I should call our insurance coand tell them that we needed the extra warranties and I asked him to transfer me back to [redacted] and what I believe is that he hung up on me after I told him that I knew they were going to mess us around just like they did with that loan for the Rogue, I do remember speaking back to [redacted] on 11/04/and her words to me was she had been informed that they now longer cancel contracts and I told her then I see that they are playing games and I told her that I was going to report her and anyone else that played games and just passed me around or just hung up because if we were cut off no one bothered to call us back and all this yes caused me to be very upset and I told [redacted] last friday on 11/14/when I called again after receiving a letter from one of the warranty holder and speaking to them on the phone they informed us that on 11/13/they had already issued a check to the dealership for one of the refunds and I asked her had she received it and she told me no and she said that the other cohad not sent her paper work canceling the warranty and she stated that she needed a pay off from Nissan Finance and I told her I had a copy and would fax it to her as soon as I got of the phone with her and about minutes later I called back to ask if she had received it and the lady that answers the phone who like to play games also told me [redacted] was gone for the day and she didn't see any papers for her and I asked her how did she know if the papers came she didn't bother to ask who I was, so if Mr [redacted] haven't heard of this or they haven't received anything this is how I can say he is not being truthful also on 11/18/I received a call from [redacted] telling me their was a Check their waiting for Mr [redacted] and did we want to come in or did I want her to put it in the mail and I asked her if she would please do that and she stated she would and once we received both refunds I will not close this case until then, [redacted] also told me on 11/14/when I spoke to her that the 2nd refund should happen this week also and like I said until we receive these refunds I will not close this complaint, So Mr [redacted] need to speak with his co-workers, staff or who ever it is which I believe that he is already aware of this, I will not say if the refund has been sent out until we receive it, and as soon as we do I will contact the Revdex.com just like I have for these dishonest people and anymore I might but hope not to run into and this is a shame that people are dishonest like this and they need to be reported, Thanks Revdex.com for being there for the consumers wish we could have more places out there that can help the consumers, which seems to be the only thing on Mr [redacted] mind he asked me who had I reported them to and I told him with no problem that I was going to continue to report them until they do what they are suppose to, We knew they weren't going to help us out with that lease/purchase problem so once we receive our refunds they don't have to worry about Mrand Ms [redacted] again and we will not have to ever call them again for anything once we receive those refunds and they never have to call our number ever for anything From [redacted] , I am the one who file the complaints and make the phone calls on behalf of my husband [redacted] do to him being at work during business hours again Thanks for all that you do Revdex.comI tried to respond earlier today and I don't know if you received it because my internet went out so I am sending my response again Final Business Response / [redacted] (4000, 9, 2014/11/24) */ Spoke to [redacted] She acknowledged that she last communicated to you on Friday the 21stI understand that the Warranty has been cancelledWe are expecting the refund check to arrive some time this weekThe refund will be sent to the customer upon its arrival

Initial Business Response / [redacted] (1000, 5, 2014/07/28) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com I have attached a copy of the Coupon Special the customer used. Customer used the Coupon ($25.00 off) with the... standard charge ($34.95) of an oil change. Customers final bill, after taxes, was $14.28. Our in store Service Special for an oil change is $27.95. Coupons can not be combined/stacked with in store specials. We consider this complaint to be closed with no further action needed. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The store only has one oil change..All oil changes are done on their property. This service was done on their property. The price posted on their publicly displayed board where they list oil changes and other services is 27.95. There is no mention on the coupon that "Coupons can not be combined/stacked with in store specials." I can't see the coupon that I provided the dealership but they changed the coupon's wording on their website. I don't know how they consider it to be a special as the pricing board just talks about pricing not a special. If it were a special it should a regular price and an ending date. The coupon I provided had terms only that it needs to be given at time of write up. The dealership changed the terms of coupon on their website and provided that to you. I can't see their attachment. They didn't provide the coupon I gave which should be attached to my writeup and paid bill. It appears to be impossible to win someone's opinion if they are going to cheat the process. Final Business Response / [redacted] (4000, 9, 2014/07/30) */ Spoke to our website provider and they stated that the coupon was missing the disclaimer on the bottom that the coupon could not be stacked with any other special. They did update the information on the website. Our website was in error for that individual coupon and do apologize for that. We have noted the customer file and would like to provide a complimentary oil change on the next visit. Also, attached is the in store special as noted earlier. Final Consumer Response / [redacted] (4200, 11, 2014/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Funny how their response has changed. I provided my coupon that did not have that disclaimer. Both the service write up person and his manager say my original coupon. They updated their website after my claim with the BBB. I still paid more for that oil change then legally and business ethically I should pay for it. Their response at the dealership after seeing my coupon was I can't give oil change for $3.00 Also, this dealership charges their customers a fee to maintain their service records. It is only a dollar but still an indication of how "shadowy" they run their business. The business has finally admitted their overcharging and still they want me to pay more than what I should have been charged.

Final Consumer Response / [redacted] (450, 5, 2014/06/16) */ Hello I did meet with the owner and I did get a check today I waiting for it to clear my bank and I would like to remove the complainti hope thats okThank you

Initial Business Response / [redacted] (1000, 5, 2014/02/25) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com I have attached a copy of the flyer that the customer receivedThe prize board is in the showroom as stated in the flyerPrizes that can be won are: Nissan Altima or $25,cash, $2,cash, $bill, $buffalo tribute coinThe customer did in fact win the $buffalo tribute coinFlyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have oneThe rules did not change as the customer stated Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) On page 8/of the provided pdf we see a matrix of matched symbols which have an award value directly to their right creating the implied award for a matching set of the images directly to the right of the awardany reasonable person would would be inclined to believe that by matching that pair of images they would be entitled to the award written immediately next to itI believe the game piece was intentionally created this way to lure people into the business to claim the prise they were lead to believe was what they wonThis type of bait tactic is unethical and dishonest Final Business Response / [redacted] (4000, 9, 2014/03/06) */ Prizes that can be won are: Nissan Altima or $25,cash, $2,cash, $bill, $buffalo tribute coinFlyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have oneWe do not feel that their was any intentional advertising as implied by the customerThis event was insured for the prizes

Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com We apologize for the inconvenienceOur sales staff gets a day payoff as standard procedureIn this case we did attempt to expedite your payoffOur employees understand that we need to help our customers, for without them we will not existOur Controller was notified by you on Saturday of the problem and said he would get it taken care of immediatelyThe Bank did receive the payoff on the 14th It is unfortunate that the banks are threatening their customers with collections prior to days past dueWe will be send a check in the mail to your attention

Initial Business Response /* (1000, 5, 2014/02/25) */
Contact Name and Title: *** *** - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nissanofstcharles.com
We are unclear as to what the consumer is asking in this complaintI have attached a copy of the flyer that the
customer receivedThe prize board is in the showroom as stated in the flyerPrizes that can be won are: Nissan Altima or $25,cash, $2,cash, $bill, $buffalo tribute coinFlyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have won

Initial Business Response /* (1000, 7, 2014/06/07) */
Contact Name and Title: *** *** - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nissanofstcharles.com
I apologize if this information comes across duplicatedResponse was sent back on the 26th of MayWe have requested
that the customer call to set up an appointment to come into the dealership to discuss this matterAs of this date we have not had a response

The title was just received from *** (Our Bank)*** is emailing a copy of the title to *** and also fthe title overnight to:
ATTN: *** ***
*** Liner Services
*** Commercial Street
Portland, ME
We apologize for the inconvenience this has caused you

Initial Business Response /* (1000, 7, 2014/03/24) */
Contact Name and Title: *** *** - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nissanofstcharles.com
I have attached a copy of the flyer that the customer receivedThe prize board is in the showroom as stated in the
flyerPrizes that can be won are: Nissan Altima or $25,cash, $2,cash, $bill, $buffalo tribute coinFlyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have oneWe do not feel that there was any wrong doing or advertising in this promotion
Initial Consumer Rebuttal /* (3000, 9, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mailer that we received, after opening the pull tabs, indicated that we had won $based on the prize chart listed on the attached mailerIf we had to match our confirmation number to the prize board at the dealership, which means that the mailer did not mean that we had actually won $2000, then the mailer should not trick people into believing they won when in fact it is likely their confirmation number does not matchThis type of trickery used to lure people into this dealership should be banned and in my opinion fines should be issued
Final Business Response /* (4000, 14, 2014/04/17) */
Thank you again for your feedbackAs referenced on page "To play simply lift tabs on cardIf you have a matching pair, you win.*"
The Disclaimer (*) is on page stating "Bring invitation to event location to compare your confirmation code to prize board to determine what you have won."
There was no malicious intent with this event and feel that this matter should be closed

Spoke with customer regarding complaintAsked customer to come to dealership so we could hear his concern and see what we could do to work something outHe stated that the dealership was too far and it he did not have timeWhen asked, customer agreed that the required maintenance was not
followed (voids program)With that, we have decided to still help the customer out by providing a check for the amount of the tires

On November 13th I stopped at the Used car dealership in West Chicago, the salesman named Joe *** was friendly and very knowledgably about the vehicles I was looking atHe offered me a test drive on both vehicles and answered all the questions asked of meOnce I decided to purchase a used car he made the transaction easy by explaining everything he was doing along the waythere were no surprises when I sat down with the finance man to sign the loan papers and the warranty stuff - all went well and I could not have been happier with their professionalismIt truly was a no hassle and no pressure experience

Initial Business Response /* (1000, 5, 2014/07/24) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@nissanofstcharles.com
We apologize for the inconvenienceOur systems have been updated and verified to eliminate any future calls to youWe thank you
for bringing this to our attention

Initial Business Response /* (1000, 5, 2014/02/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nissanofstcharles.com
*** came into the dealership and was immediately greeted by *** *** did not want to work with anyone except *** and
***He then left the dealership without giving us an opportunity to help himWe have three locations and neither were availableAll our specialists are trained to help our customers equallyWe did not get an opportunity to try and help him get his next vehicleWe would be happy to reimburse the customer as promised on the phone if given the opportunity
Initial Consumer Rebuttal /* (3000, 7, 2014/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the respondent is falseCurrently there are 50+ complaints online for this horrible scam business st Charles NissanAfter extensive research and reaching out to other parties the complaints are exactly the identical to mineEverything that occurred to me while working with St Charles Nissan is exactly the same word for word what was done to mePlease see attached text message pictures screen shot that transpired between myself and the owner *** V
I never received my $check and have only been lied to
Final Business Response /* (4000, 13, 2014/03/10) */
A check was issued and sent back in mid-FebruaryWe request that this complaint be resolved
Final Consumer Response /* (4200, 11, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an unacceptable response and I refuse to settle unless I receive what was promised to me $
I have supplied evidence which were direct text message history between me and the owner
I have reached out to other organizations that will assist me with how this business falsely advertised their services and are not upholding their promise
I have also contacted Regional Consumer affairs of Nissan Case# XXXXXXXX
With supplying all internet complaints regarding Nissan of StCharles Regional Consumer Affairs have assured me if the business does not honor their promise I will continue with an investigation
Nissan of StCharles is providing me the original offer $cash and it is to be sent to my home address

we want our money bavk if they cannot procu the title without delay
Complaint: [redacted]
I am rejecting this response because:
 
Sincerely,
[redacted]

BEWARE of the service department. I purchased a new Nissan from this dealership and utilized the complimentary oil change service. The purchase experience was decent overall with some typical bait and switch tricks and extra charges slipped in at the end. The real issue came in when I brought my new car in for an oil change. Everything seemed to go as planned until my car was parked out from and told that it was ready. I proceeded to drive off and realized that the bright red check engine light was on. This is a final warning light which has serious implications. I honestly cannot believe the dealership would try to send someone on the road in this condition. Keep in mind, this was a practically new car which had no issues or lights going into the dealership. It appears that the mechanic forgot to put oil into the engine when he did the maintenance. I brought this to the service managers attention and they really showed little interest. They ended up putting oil in the car and made up an excuse about an oil sensor. Since they were obviously just going to play games with me, I visited Mike [redacted] (General manager) the next day to discuss what had happened. He was somewhat responsive, even though he basically took my information down on a napkin. He said that he would investigate what happened and get back to me which he never did. I called a couple of time and left messages and still no response. They completely wrote me off, even the General manager of all people. With that said, I have never been back since and have forfeited the remainder of my oil changes. I feel that having this dealership perform the service is more of a liability to my car than it is worth. I would definitely NOT recommend this service department to anyone who values their car and safety. Sorry, first time I have ever written a review or had this time of issue with anyone, so this is very disappointing. I have since moved on and hope that others will take caution from my experience.

Initial Business Response /* (1000, 9, 2014/06/12) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Our records indicate that the Wrangler is paid off in full. Credit file should reflect that the last payment was on...

time. We apologize for the inconvenience.

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