Initial Business Response /* (1000, 5, 2014/03/06) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the flyer that the customer received. The prize board is in the showroom. Prizes that can...
be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. The customer did in fact win the $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that their was any intentional false advertising as stated by the customer.
I received a letter in the mail from this dealership claiming that I was pre approved for a certain amount. Knowing that this was just a way to get me into the dealership to see if I can get into a vehicle, I called the number in the letter to see what it was. I left my number, after being told I approved, to be called back. I get a call from David Jenkins telling me that they personally researched my situation and that their delarship could help. I was assured that they would be able to get me into a new vehicle and I have proof if this. I told David that Th dealership was 44 minutes from me and over 30 miles. I told him that I didn't want to waste my time, gas, and miles. I took David's word that I would be able to get into a new car and traded out of my own. I get to the dealership, after driving so far to get there in traffic, to be denied in less than 20 minutes. To only be told exactly what I knew. This dealership has not only lied, but completely waste my time. I was also promised that I would get a seasoned salesman to only get there and work with a child. I recommend this dealership to NO one because they will waste your time.
Initial Business Response /* (1000, 5, 2014/02/21) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the flyer that the customer received. The prize board is in the showroom. Prizes that can be...
won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. The customer did in fact win the $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that their was any intentional false advertising as stated by the customer.
Initial Business Response /* (1000, 5, 2014/06/17) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Upon receiving this, we found that a check was sent to [redacted] and was posted to the account. However, we did find...
that the payoff was $46.44 higher than the check they received. We are issuing an additional check for the $46.44 and will overnight it to Santander. We sincerely apologize for this inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A payoff was finally received on 6/17/2014... I still think someone needs to be looking into this issue with this dealer... This has apparently happened to several other people and it is probably happening to other people now... It should never have taken over 3 months for them to pay off my loan and I am still annoyed that I had to spend a great deal of time fixing a situation that should not have happened
Initial Business Response /* (1000, 5, 2014/02/25) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the flyer that the customer received. The prize board is in the showroom as stated in the...
flyer. Prizes that can be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that there was any wrong doing or false advertising in this promotion.
Final Consumer Response /* (450, 12, 2014/03/10) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
The promotion misleading to the customer. I asked to be reimbursed for travel expense to ostensibly collect my prize. The dealer provided the refund requested. It is difficult to understand why the dealer does not agree that the promotion was misleading when so many recipients of the mailer saw it that way.
Final Business Response /* (4000, 9, 2014/03/06) */
We paid for the Insurance and prizes that were in the promotion and they were distributed. We will send the $20.16. However, we do not agree with the slanderous remarks from the customer.
Initial Business Response /* (1000, 5, 2014/03/24) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Flyers were sent out in advance for this promotion. Unfortunately, we do not have control over the delivery of US...
postal services. I have attached a copy of the flyer that the customer received. The prize board is in the showroom as stated in the flyer. Prizes that can be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that there was any wrong doing or false advertising in this promotion. We do appreciate the feedback.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The deceptiveness is due to the fact that on page 8, the 6 7's are next to the $2000 prize, it would be less deceptive to remove the winning combinations from next to the prizes.
That is my main complaint, I'll accept the issue with the postal service, but for them to be that late is quite unusual since it was not during Christmas or some other major mailing holiday.
Final Business Response /* (4000, 20, 2014/04/17) */
Thank you again for your feedback. As referenced on page 8 "To play simply lift tabs on card. If you have a matching pair, you win.*"
The Disclaimer (*) is on page 9 stating "Bring invitation to event location to compare your confirmation code to prize board to determine what you have won."
There was no malicious intent with this event and feel that this matter should be closed.
Final Consumer Response /* (4200, 14, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the page in question.
Complaint: [redacted]
I am rejecting this response because:
I have tried repeatedly to get a hold of the General Manager. This is not the person that I was told is the General Manger of the dealership. I was told it was [redacted].
Clearly, this is not the person. He (if he...
exists) has not returned my phone calls.
Sincerely,Dr. [redacted]
Initial Business Response /* (1000, 5, 2014/04/24) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
We apologize for the inconvenience on this matter. A payoff was obtained (attached) on the date of purchase from...
[redacted] As stated in the complaint, a second check was submitted to [redacted] due to the first one not being received. I spoke with [redacted] in order to help our client out. They stated that the client needs to submit a letter stating what happened in order to clear up any potential hit on there credit. After further discussion I asked if I would be able to submit a letter to them to have in her file in case it did hit her credit. They agreed. As of this morning (4/24/14), we sent a letter to [redacted] - attention credit dispute. This will satisfy [redacted]/BMW on this matter.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The payoff quote which was obtained at St. Charles of Nissan was printed by myself from a my salesman's computer during the time of the trade. I provided that information. (attached document provided by [redacted]) No further contact was made with [redacted] by Nissan of St. Charles until I hounded multiple people to make sure that the payment was sent. The dealership did not have any part in making sure they received the correct information. They did not follow up with [redacted] at anytime until 3/19/14 which was nearly a month and a half after the trade in. Accept accountablillity for your mistakes! If this is false please provide a copy of the payoff quote you received prior to 3/19/14 when calling [redacted] Financial, a copy of the voided check that was cut a month earlier and a copy of the stop payment made on this so called payoff check that was sent out. Upload a copy of these documents to Revdex.com to show proof that this took place. I requested a copy of the letter that was sent to the credit bureau to be sent to me via email once it was ready and sent out. I never received it until I showed up at the dealership and requested it for myself in person. Why was this letter sent to [redacted] 3 days after I reported this issue to Revdex.com? You have not followed though on anything and this proves it as well. An appology will not fix the bad marks on my credit. I am currently in contact with the credit bureau to make sure that the letter you have sent to them has been received and the bad marks on my credit are taken care of. As far as I am concerned you have not followed through on anything you have needed to therefore I can not be certain that the letter was sent unless you can provide me with proof such as a signed confirmation receipt of the letter from Nissan of St. Charles to the credit bureau.
Final Business Response /* (4000, 9, 2014/04/29) */
As requested, the letter was mailed to the Credit Dispute department at [redacted] The mailing address is a PO box and can not receive [redacted]r[redacted] packages. It takes 3-4 weeks to receive a response that will be sent directly to the consumer.
Final Consumer Response /* (4200, 11, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no proposed resolution. A letter was delivered to the credit dispute department on 3/27/14. I have not yet received a response as it states I should within 3-4 weeks. That time has passed. I am still waiting for a copy of the original check that was sent a month earlier along with a copy of the stop payment for this check. Nissan of St. Charles needs to be held accountable for their mistakes! I am not the first person to have this very same problem with this very same dealership. I have learned my lesson the hard way. I will make sure to research every company I plan on doing business with that will potentially affect my credit in a negative way with no fault of my own. I will be sure to also make everyone I know aware to stay away from this dealership as they do not assume responsibility for there mistakes and cause nothing but problems for their customers.
Business Response /* (4000, 18, 2014/05/27) */
We have completed what the consumer was looking for. A copy of the letter was handed to the customer and a copy sent [redacted] as requested. The bank will not provide proof to the dealer but only the consumer. We request that this file remain open for two additional weeks to allow the bank to inform the customer of the decision that affects there credit.
Initial Business Response /* (1000, 5, 2014/10/25) */
Please note in the customer's screenshot of the vehicle that it clearly shows the MSRP and Discount with corresponding disclaimer. Each vehicle on our website has a clear disclaimer regarding incentives, fees, tax, etc. Please see the...
attached file as it is the bottom portion of the customers screenshot. We feel that all information was fully disclosed. Although this vehicle has sold we would like to help the customer with there next vehicle purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
St. Charles, IL Nissan's website, and corresponding email from the internet salesperson are unclear, and are deceptive.
I will not accept the dealership's response.
I am currently doing business with [redacted] in [redacted] IL because their website states the true prices online, and they did not try to lure me into their dealership with deceptive practices.
Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Unfortunately we have a limited supply of loaner vehicles that have three rows of seating and are available on a...
first come first serve basis. We apologize for the communication issues with our customer and not being able to provide a large enough vehicle for the family. We have spoken with our Service Staff to reiterate the importance of communication with our customers. Our Service Manager spoke with our customer and as a goodwill gesture reimbursed the customer $500.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/16) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
We apologize for the inconvenience. Our sales staff gets a 30 day payoff as standard procedure. In this case we did...
attempt to expedite your payoff. Our employees understand that we need to help our customers, for without them we will not exist. Our Controller was notified by you on Saturday of the problem and said he would get it taken care of immediately. The Bank did receive the payoff on the 14th.
It is unfortunate that the banks are threatening their customers with collections prior to 30 days past due. We will be send a check in the mail to your attention.
Initial Business Response /* (1000, 5, 2014/10/07) */
parts originally ordered went on back order
parts are currently on order when shipment arrives customer will be notified
customer is responsibel for all payments due
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 10/6/14 the parts were never ordered as what I was told by the parts dept when I called. He also said those parts are not on back order and I called today to Nissan and was able to order both parts and they will be at my house on or before 10/13/14.. Everything this dealer says is 100% a lie and today 10/7/14 I spoke to Nissan Corp and found out that this dealer is in trouble with them due to the fact a lot of people have filed complaints about the same problems.. This dealer is the worse that there is out there and we will never buy another car from them and every day we both tell everyone we know nothing but bad things about this dealer.. We have also filed a complaint with the Attorney Generals office along with corp. we are in the market in buying a 2015 Nissan Maxima and we will not be buying from them and also I have about 20 people that are planning on picketing the dealer..
Final Consumer Response /* (4200, 13, 2014/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told that when I was there and I was told that the parts a week ago and also told them I ended up buying the parts from another Nissan dealer and that I already have them. The dealer has not called me yet about my complaint and also I have filed another complaint with Nissan Corprate and told I filed a complaint with the Attorney Generals office. This dealer is a scam and they lie to you and they play with paperwork to get a people to buy from them. My Wife and I will never buy a car from them and also will always bad mouth them. Also I might file charges on dealership along with a lawsuit. I also just paid for a ad in there new paper bad mouthing them and I know of 11 people that they all bought new nissan at a different dealer because I told them the truth a Nissan of St. Charles. They also along with all of our friends and family bad mouth this dealer because of me.. I plan on buying my wife a new 2015 Nissan Maxima in the next few weeks in cash and needless to say I will be going to a different dealer to buy it from
Final Business Response /* (4000, 11, 2014/10/28) */
Customer is correct that the parts employee stated that the part was not ordered. Customer spoke to the service manager regarding this. The service manager then spoke to parts and the employee found the parts ticket that showed they were ordered. Customer was then notified while still at the store of this.
Customer was also notified when the parts arrived. As of this writing the parts are still available in the parts department. Parts will be returned to Nissan if not picked up by end of business on Friday 10/31/14. There is a cost for the parts and they must be paid for by the customer.
Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
[redacted] came to the dealership on September 5th with the intention of purchasing a vehicle. Her credit...
was ran to know if she qualified for 0% financing. A credit statement was taken and run to determine if she qualified.
I spoke with [redacted] and explained the above. Also said that we would submit, on her behalf, a request to the credit reporting agency to see if they could remove the inquiry. She was happy with that.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I acceot the response from the company. HOWEVER, I would like to clarify, that the salesman and manager I spoke with regarding purchasing a car (with a [redacted] certificate) would not offer me 0% financing with the [redacted] price. I was told that I cannot have both. So they ran my credit, still with no authorization. Regardless of what my credit score was, they would not allow 0% financing with the [redacted] price. I accept that the dealership would submit a request to the credit reporting company to have that inquiry removed. But I would like it known that my credit WAS NOT run to see if I was qualified. I spoke with the salesman on the phone a couple days later from my initial visit (after my credit was run) , he said he could offer me 2.99% financing. In no circumstance did they inform me that they ran it to see my eligibility. If they did run it for eligibility, I would have been offered 0%, not 2.99%. I went to a different nissan dealership a couple weeks later to purchase a car and was offered 0% financing based on my credit with no issue.
Initial Business Response /* (1000, 5, 2014/02/25) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the flyer that the customer received. The prize board is in the showroom as stated in the...
flyer. Prizes that can be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. The customer did in fact win the $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. The rules did not change as the customer stated.
Initial Consumer Rebuttal /* (3000, 7, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On page 8/9 of the provided pdf we see a matrix of matched symbols which have an award value directly to their right creating the implied award for a matching set of the images directly to the right of the award. any reasonable person would would be inclined to believe that by matching that pair of images they would be entitled to the award written immediately next to it. I believe the game piece was intentionally created this way to lure people into the business to claim the prise they were lead to believe was what they won. This type of bait tactic is unethical and dishonest.
Final Business Response /* (4000, 9, 2014/03/06) */
Prizes that can be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that their was any intentional false advertising as implied by the customer. This event was insured for the prizes.
Final Consumer Response /* (450, 5, 2014/06/16) */
Hello I did meet with the owner and I did get a check today I waiting for it to clear my bank and I would like to remove the complaint. I hope thats ok. Thank you...
Initial Business Response /* (1000, 5, 2014/11/18) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
We do not understand why this is a complaint and feel it is unwarranted. This is the first instance we are hearing...
that the customer wants to cancel the warranty. The cancellation form must be signed and an accurate reading of the odometer must be taken at that time. Cancellation will then be sent to warranty company at that time in which it may take 6-8 weeks for processing. The balance of the warranty money is then sent to the company that holds the Lease/Loan. The document can be signed at the dealership. Office hours are 9:00 am to 9:00 pm Monday through Friday.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 11/01/14 We traded in that 2013 Nissan Rogue that I had filed a complaint on this same dealership about them putting the car down as a lease instead of a purchase, And maybe 2-3 weeks ago I spoke to Mr. [redacted] after trying for over a week before to reach him, He didn't bother to reach out to me until Nissan North American had contacted the dealership asking him to call us and he told me something then that wasn't true and I told him then I had already ready reported the dealership because we thought they were very dishonest with us, And I told him that we did not except their offer to come in and give them more money and I told him he was not in the room when Mr. [redacted] did this contract and I told him that after he told me that once he looked into our contract he would contact us and when he call speaking untruths tell me that they gave us to options that I knew he was not telling the truth then and he's not telling the truth now, and I don't know why he haven't heard that we wanted to cancel policies or 2 warranty contract that was on the Rogue, I first called that dealership about the cancellation on 11/03/14 and I was told by the warranty holders to call the dealership to talk to them and I should ask for [redacted] and I did and they had no interest in helping me then and it sounds like now, I told the warranty holders about the trouble we had been having with them and they decided of of the kindness of their hearts to help us and said they would assist with canceling these policies on our behalf after I told them I called back on 11/04/14 and asked for [redacted] again and she told me I needed to speak to the finance department and I spoke to [redacted] on the 3rd or 4th and he told me that we couldn't cancel a contract and I should call our insurance co. and tell them that we needed the extra warranties and I asked him to transfer me back to [redacted] and what I believe is that he hung up on me after I told him that I knew they were going to mess us around just like they did with that loan for the Rogue, I do remember speaking back to [redacted] on 11/04/14 and her words to me was she had been informed that they now longer cancel contracts and I told her then I see that they are playing games and I told her that I was going to report her and anyone else that played games and just passed me around or just hung up because if we were cut off no one bothered to call us back and all this yes caused me to be very upset and I told [redacted] last friday on 11/14/14 when I called again after receiving a letter from one of the warranty holder and speaking to them on the phone they informed us that on 11/13/14 they had already issued a check to the dealership for one of the refunds and I asked her had she received it and she told me no and she said that the other co. had not sent her paper work canceling the warranty and she stated that she needed a pay off from Nissan Finance and I told her I had a copy and would fax it to her as soon as I got of the phone with her and about 5 minutes later I called back to ask if she had received it and the lady that answers the phone who like to play games also told me [redacted] was gone for the day and she didn't see any papers for her and I asked her how did she know if the papers came she didn't bother to ask who I was, so if Mr. [redacted] haven't heard of this or they haven't received anything this is how I can say he is not being truthful also on 11/18/14 I received a call from [redacted] telling me their was a Check their waiting for Mr. [redacted] and did we want to come in or did I want her to put it in the mail and I asked her if she would please do that and she stated she would and once we received both refunds I will not close this case until then, [redacted] also told me on 11/14/14 when I spoke to her that the 2nd refund should happen this week also and like I said until we receive these refunds I will not close this complaint, So Mr. [redacted] need to speak with his co-workers, staff or who ever it is which I believe that he is already aware of this, I will not say if the refund has been sent out until we receive it, and as soon as we do I will contact the Revdex.com just like I have for these dishonest people and anymore I might but hope not to run into and this is a shame that people are dishonest like this and they need to be reported, Thanks Revdex.com for being there for the consumers wish we could have more places out there that can help the consumers, which seems to be the only thing on Mr. [redacted] mind he asked me who had I reported them to and I told him with no problem that I was going to continue to report them until they do what they are suppose to, We knew they weren't going to help us out with that lease/purchase problem so once we receive our refunds they don't have to worry about Mr. and Ms. [redacted] again and we will not have to ever call them again for anything once we receive those 2 refunds and they never have to call our number ever for anything.
From [redacted], I am the one who file the complaints and make the phone calls on behalf of my husband [redacted] do to him being at work during business hours.
again Thanks for all that you do Revdex.com. I tried to respond earlier today and I don't know if you received it because my internet went out so I am sending my response again.
Final Business Response /* (4000, 9, 2014/11/24) */
Spoke to [redacted]. She acknowledged that she last communicated to you on Friday the 21st. I understand that the Warranty has been cancelled. We are expecting the refund check to arrive some time this week. The refund will be sent to the customer upon its arrival.
Initial Business Response /* (1000, 5, 2014/07/28) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the Coupon Special the customer used. Customer used the Coupon ($25.00 off) with the...
standard charge ($34.95) of an oil change. Customers final bill, after taxes, was $14.28. Our in store Service Special for an oil change is $27.95. Coupons can not be combined/stacked with in store specials. We consider this complaint to be closed with no further action needed.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The store only has one oil change..All oil changes are done on their property. This service was done on their property. The price posted on their publicly displayed board where they list oil changes and other services is 27.95. There is no mention on the coupon that "Coupons can not be combined/stacked with in store specials."
I can't see the coupon that I provided the dealership but they changed the coupon's wording on their website. I don't know how they consider it to be a special as the pricing board just talks about pricing not a special. If it were a special it should a regular price and an ending date.
The coupon I provided had terms only that it needs to be given at time of write up. The dealership changed the terms of coupon on their website and provided that to you. I can't see their attachment. They didn't provide the coupon I gave which should be attached to my writeup and paid bill.
It appears to be impossible to win someone's opinion if they are going to cheat the process.
Final Business Response /* (4000, 9, 2014/07/30) */
Spoke to our website provider and they stated that the coupon was missing the disclaimer on the bottom that the coupon could not be stacked with any other special. They did update the information on the website. Our website was in error for that individual coupon and do apologize for that. We have noted the customer file and would like to provide a complimentary oil change on the next visit. Also, attached is the in store special as noted earlier.
Final Consumer Response /* (4200, 11, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Funny how their response has changed. I provided my coupon that did not have that disclaimer. Both the service write up person and his manager say my original coupon.
They updated their website after my claim with the Revdex.com. I still paid more for that oil change then legally and business ethically I should pay for it.
Their response at the dealership after seeing my coupon was I can't give oil change for $3.00
Also, this dealership charges their customers a fee to maintain their service records. It is only a dollar but still an indication of how "shadowy" they run their business.
The business has finally admitted their overcharging and still they want me to pay more than what I should have been charged.
Initial Business Response /* (1000, 5, 2014/03/06) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the flyer that the customer received. The prize board is in the showroom. Prizes that can...
be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. The customer did in fact win the $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that their was any intentional false advertising as stated by the customer.
I received a letter in the mail from this dealership claiming that I was pre approved for a certain amount. Knowing that this was just a way to get me into the dealership to see if I can get into a vehicle, I called the number in the letter to see what it was. I left my number, after being told I approved, to be called back. I get a call from David Jenkins telling me that they personally researched my situation and that their delarship could help. I was assured that they would be able to get me into a new vehicle and I have proof if this. I told David that Th dealership was 44 minutes from me and over 30 miles. I told him that I didn't want to waste my time, gas, and miles. I took David's word that I would be able to get into a new car and traded out of my own. I get to the dealership, after driving so far to get there in traffic, to be denied in less than 20 minutes. To only be told exactly what I knew. This dealership has not only lied, but completely waste my time. I was also promised that I would get a seasoned salesman to only get there and work with a child. I recommend this dealership to NO one because they will waste your time.
Initial Business Response /* (1000, 5, 2014/02/21) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the flyer that the customer received. The prize board is in the showroom. Prizes that can be...
won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. The customer did in fact win the $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that their was any intentional false advertising as stated by the customer.
Initial Business Response /* (1000, 5, 2014/06/17) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Upon receiving this, we found that a check was sent to [redacted] and was posted to the account. However, we did find...
that the payoff was $46.44 higher than the check they received. We are issuing an additional check for the $46.44 and will overnight it to Santander. We sincerely apologize for this inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A payoff was finally received on 6/17/2014... I still think someone needs to be looking into this issue with this dealer... This has apparently happened to several other people and it is probably happening to other people now... It should never have taken over 3 months for them to pay off my loan and I am still annoyed that I had to spend a great deal of time fixing a situation that should not have happened
Initial Business Response /* (1000, 5, 2014/02/25) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the flyer that the customer received. The prize board is in the showroom as stated in the...
flyer. Prizes that can be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that there was any wrong doing or false advertising in this promotion.
Final Consumer Response /* (450, 12, 2014/03/10) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
The promotion misleading to the customer. I asked to be reimbursed for travel expense to ostensibly collect my prize. The dealer provided the refund requested. It is difficult to understand why the dealer does not agree that the promotion was misleading when so many recipients of the mailer saw it that way.
Final Business Response /* (4000, 9, 2014/03/06) */
We paid for the Insurance and prizes that were in the promotion and they were distributed. We will send the $20.16. However, we do not agree with the slanderous remarks from the customer.
Initial Business Response /* (1000, 5, 2014/03/24) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Flyers were sent out in advance for this promotion. Unfortunately, we do not have control over the delivery of US...
postal services. I have attached a copy of the flyer that the customer received. The prize board is in the showroom as stated in the flyer. Prizes that can be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that there was any wrong doing or false advertising in this promotion. We do appreciate the feedback.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The deceptiveness is due to the fact that on page 8, the 6 7's are next to the $2000 prize, it would be less deceptive to remove the winning combinations from next to the prizes.
That is my main complaint, I'll accept the issue with the postal service, but for them to be that late is quite unusual since it was not during Christmas or some other major mailing holiday.
Final Business Response /* (4000, 20, 2014/04/17) */
Thank you again for your feedback. As referenced on page 8 "To play simply lift tabs on card. If you have a matching pair, you win.*"
The Disclaimer (*) is on page 9 stating "Bring invitation to event location to compare your confirmation code to prize board to determine what you have won."
There was no malicious intent with this event and feel that this matter should be closed.
Final Consumer Response /* (4200, 14, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the page in question.
Complaint: [redacted]
I am rejecting this response because:
I have tried repeatedly to get a hold of the General Manager. This is not the person that I was told is the General Manger of the dealership. I was told it was [redacted].
Clearly, this is not the person. He (if he...
exists) has not returned my phone calls.
Sincerely,Dr. [redacted]
Initial Business Response /* (1000, 5, 2014/04/24) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
We apologize for the inconvenience on this matter. A payoff was obtained (attached) on the date of purchase from...
[redacted] As stated in the complaint, a second check was submitted to [redacted] due to the first one not being received. I spoke with [redacted] in order to help our client out. They stated that the client needs to submit a letter stating what happened in order to clear up any potential hit on there credit. After further discussion I asked if I would be able to submit a letter to them to have in her file in case it did hit her credit. They agreed. As of this morning (4/24/14), we sent a letter to [redacted] - attention credit dispute. This will satisfy [redacted]/BMW on this matter.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The payoff quote which was obtained at St. Charles of Nissan was printed by myself from a my salesman's computer during the time of the trade. I provided that information. (attached document provided by [redacted]) No further contact was made with [redacted] by Nissan of St. Charles until I hounded multiple people to make sure that the payment was sent. The dealership did not have any part in making sure they received the correct information. They did not follow up with [redacted] at anytime until 3/19/14 which was nearly a month and a half after the trade in. Accept accountablillity for your mistakes! If this is false please provide a copy of the payoff quote you received prior to 3/19/14 when calling [redacted] Financial, a copy of the voided check that was cut a month earlier and a copy of the stop payment made on this so called payoff check that was sent out. Upload a copy of these documents to Revdex.com to show proof that this took place. I requested a copy of the letter that was sent to the credit bureau to be sent to me via email once it was ready and sent out. I never received it until I showed up at the dealership and requested it for myself in person. Why was this letter sent to [redacted] 3 days after I reported this issue to Revdex.com? You have not followed though on anything and this proves it as well. An appology will not fix the bad marks on my credit. I am currently in contact with the credit bureau to make sure that the letter you have sent to them has been received and the bad marks on my credit are taken care of. As far as I am concerned you have not followed through on anything you have needed to therefore I can not be certain that the letter was sent unless you can provide me with proof such as a signed confirmation receipt of the letter from Nissan of St. Charles to the credit bureau.
Final Business Response /* (4000, 9, 2014/04/29) */
As requested, the letter was mailed to the Credit Dispute department at [redacted] The mailing address is a PO box and can not receive [redacted]r[redacted] packages. It takes 3-4 weeks to receive a response that will be sent directly to the consumer.
Final Consumer Response /* (4200, 11, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no proposed resolution. A letter was delivered to the credit dispute department on 3/27/14. I have not yet received a response as it states I should within 3-4 weeks. That time has passed. I am still waiting for a copy of the original check that was sent a month earlier along with a copy of the stop payment for this check. Nissan of St. Charles needs to be held accountable for their mistakes! I am not the first person to have this very same problem with this very same dealership. I have learned my lesson the hard way. I will make sure to research every company I plan on doing business with that will potentially affect my credit in a negative way with no fault of my own. I will be sure to also make everyone I know aware to stay away from this dealership as they do not assume responsibility for there mistakes and cause nothing but problems for their customers.
Business Response /* (4000, 18, 2014/05/27) */
We have completed what the consumer was looking for. A copy of the letter was handed to the customer and a copy sent [redacted] as requested. The bank will not provide proof to the dealer but only the consumer. We request that this file remain open for two additional weeks to allow the bank to inform the customer of the decision that affects there credit.
Initial Business Response /* (1000, 5, 2014/10/25) */
Please note in the customer's screenshot of the vehicle that it clearly shows the MSRP and Discount with corresponding disclaimer. Each vehicle on our website has a clear disclaimer regarding incentives, fees, tax, etc. Please see the...
attached file as it is the bottom portion of the customers screenshot. We feel that all information was fully disclosed. Although this vehicle has sold we would like to help the customer with there next vehicle purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
St. Charles, IL Nissan's website, and corresponding email from the internet salesperson are unclear, and are deceptive.
I will not accept the dealership's response.
I am currently doing business with [redacted] in [redacted] IL because their website states the true prices online, and they did not try to lure me into their dealership with deceptive practices.
Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Unfortunately we have a limited supply of loaner vehicles that have three rows of seating and are available on a...
first come first serve basis. We apologize for the communication issues with our customer and not being able to provide a large enough vehicle for the family. We have spoken with our Service Staff to reiterate the importance of communication with our customers. Our Service Manager spoke with our customer and as a goodwill gesture reimbursed the customer $500.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/16) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
We apologize for the inconvenience. Our sales staff gets a 30 day payoff as standard procedure. In this case we did...
attempt to expedite your payoff. Our employees understand that we need to help our customers, for without them we will not exist. Our Controller was notified by you on Saturday of the problem and said he would get it taken care of immediately. The Bank did receive the payoff on the 14th.
It is unfortunate that the banks are threatening their customers with collections prior to 30 days past due. We will be send a check in the mail to your attention.
Initial Business Response /* (1000, 5, 2014/10/07) */
parts originally ordered went on back order
parts are currently on order when shipment arrives customer will be notified
customer is responsibel for all payments due
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 10/6/14 the parts were never ordered as what I was told by the parts dept when I called. He also said those parts are not on back order and I called today to Nissan and was able to order both parts and they will be at my house on or before 10/13/14.. Everything this dealer says is 100% a lie and today 10/7/14 I spoke to Nissan Corp and found out that this dealer is in trouble with them due to the fact a lot of people have filed complaints about the same problems.. This dealer is the worse that there is out there and we will never buy another car from them and every day we both tell everyone we know nothing but bad things about this dealer.. We have also filed a complaint with the Attorney Generals office along with corp. we are in the market in buying a 2015 Nissan Maxima and we will not be buying from them and also I have about 20 people that are planning on picketing the dealer..
Final Consumer Response /* (4200, 13, 2014/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told that when I was there and I was told that the parts a week ago and also told them I ended up buying the parts from another Nissan dealer and that I already have them. The dealer has not called me yet about my complaint and also I have filed another complaint with Nissan Corprate and told I filed a complaint with the Attorney Generals office. This dealer is a scam and they lie to you and they play with paperwork to get a people to buy from them. My Wife and I will never buy a car from them and also will always bad mouth them. Also I might file charges on dealership along with a lawsuit. I also just paid for a ad in there new paper bad mouthing them and I know of 11 people that they all bought new nissan at a different dealer because I told them the truth a Nissan of St. Charles. They also along with all of our friends and family bad mouth this dealer because of me.. I plan on buying my wife a new 2015 Nissan Maxima in the next few weeks in cash and needless to say I will be going to a different dealer to buy it from
Final Business Response /* (4000, 11, 2014/10/28) */
Customer is correct that the parts employee stated that the part was not ordered. Customer spoke to the service manager regarding this. The service manager then spoke to parts and the employee found the parts ticket that showed they were ordered. Customer was then notified while still at the store of this.
Customer was also notified when the parts arrived. As of this writing the parts are still available in the parts department. Parts will be returned to Nissan if not picked up by end of business on Friday 10/31/14. There is a cost for the parts and they must be paid for by the customer.
Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
[redacted] came to the dealership on September 5th with the intention of purchasing a vehicle. Her credit...
was ran to know if she qualified for 0% financing. A credit statement was taken and run to determine if she qualified.
I spoke with [redacted] and explained the above. Also said that we would submit, on her behalf, a request to the credit reporting agency to see if they could remove the inquiry. She was happy with that.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I acceot the response from the company. HOWEVER, I would like to clarify, that the salesman and manager I spoke with regarding purchasing a car (with a [redacted] certificate) would not offer me 0% financing with the [redacted] price. I was told that I cannot have both. So they ran my credit, still with no authorization. Regardless of what my credit score was, they would not allow 0% financing with the [redacted] price. I accept that the dealership would submit a request to the credit reporting company to have that inquiry removed. But I would like it known that my credit WAS NOT run to see if I was qualified. I spoke with the salesman on the phone a couple days later from my initial visit (after my credit was run) , he said he could offer me 2.99% financing. In no circumstance did they inform me that they ran it to see my eligibility. If they did run it for eligibility, I would have been offered 0%, not 2.99%. I went to a different nissan dealership a couple weeks later to purchase a car and was offered 0% financing based on my credit with no issue.
Initial Business Response /* (1000, 5, 2014/02/25) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the flyer that the customer received. The prize board is in the showroom as stated in the...
flyer. Prizes that can be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. The customer did in fact win the $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. The rules did not change as the customer stated.
Initial Consumer Rebuttal /* (3000, 7, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On page 8/9 of the provided pdf we see a matrix of matched symbols which have an award value directly to their right creating the implied award for a matching set of the images directly to the right of the award. any reasonable person would would be inclined to believe that by matching that pair of images they would be entitled to the award written immediately next to it. I believe the game piece was intentionally created this way to lure people into the business to claim the prise they were lead to believe was what they won. This type of bait tactic is unethical and dishonest.
Final Business Response /* (4000, 9, 2014/03/06) */
Prizes that can be won are: 2014 Nissan Altima or $25,000 cash, $2,000 cash, $100 bill, $50 buffalo tribute coin. Flyer clearly states to bring the flyer to the event location to compare your confirmation code with to the prize board to determine what you have one. We do not feel that their was any intentional false advertising as implied by the customer. This event was insured for the prizes.
Final Consumer Response /* (450, 5, 2014/06/16) */
Hello I did meet with the owner and I did get a check today I waiting for it to clear my bank and I would like to remove the complaint. I hope thats ok. Thank you...
Initial Business Response /* (1000, 5, 2014/11/18) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
We do not understand why this is a complaint and feel it is unwarranted. This is the first instance we are hearing...
that the customer wants to cancel the warranty. The cancellation form must be signed and an accurate reading of the odometer must be taken at that time. Cancellation will then be sent to warranty company at that time in which it may take 6-8 weeks for processing. The balance of the warranty money is then sent to the company that holds the Lease/Loan. The document can be signed at the dealership. Office hours are 9:00 am to 9:00 pm Monday through Friday.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 11/01/14 We traded in that 2013 Nissan Rogue that I had filed a complaint on this same dealership about them putting the car down as a lease instead of a purchase, And maybe 2-3 weeks ago I spoke to Mr. [redacted] after trying for over a week before to reach him, He didn't bother to reach out to me until Nissan North American had contacted the dealership asking him to call us and he told me something then that wasn't true and I told him then I had already ready reported the dealership because we thought they were very dishonest with us, And I told him that we did not except their offer to come in and give them more money and I told him he was not in the room when Mr. [redacted] did this contract and I told him that after he told me that once he looked into our contract he would contact us and when he call speaking untruths tell me that they gave us to options that I knew he was not telling the truth then and he's not telling the truth now, and I don't know why he haven't heard that we wanted to cancel policies or 2 warranty contract that was on the Rogue, I first called that dealership about the cancellation on 11/03/14 and I was told by the warranty holders to call the dealership to talk to them and I should ask for [redacted] and I did and they had no interest in helping me then and it sounds like now, I told the warranty holders about the trouble we had been having with them and they decided of of the kindness of their hearts to help us and said they would assist with canceling these policies on our behalf after I told them I called back on 11/04/14 and asked for [redacted] again and she told me I needed to speak to the finance department and I spoke to [redacted] on the 3rd or 4th and he told me that we couldn't cancel a contract and I should call our insurance co. and tell them that we needed the extra warranties and I asked him to transfer me back to [redacted] and what I believe is that he hung up on me after I told him that I knew they were going to mess us around just like they did with that loan for the Rogue, I do remember speaking back to [redacted] on 11/04/14 and her words to me was she had been informed that they now longer cancel contracts and I told her then I see that they are playing games and I told her that I was going to report her and anyone else that played games and just passed me around or just hung up because if we were cut off no one bothered to call us back and all this yes caused me to be very upset and I told [redacted] last friday on 11/14/14 when I called again after receiving a letter from one of the warranty holder and speaking to them on the phone they informed us that on 11/13/14 they had already issued a check to the dealership for one of the refunds and I asked her had she received it and she told me no and she said that the other co. had not sent her paper work canceling the warranty and she stated that she needed a pay off from Nissan Finance and I told her I had a copy and would fax it to her as soon as I got of the phone with her and about 5 minutes later I called back to ask if she had received it and the lady that answers the phone who like to play games also told me [redacted] was gone for the day and she didn't see any papers for her and I asked her how did she know if the papers came she didn't bother to ask who I was, so if Mr. [redacted] haven't heard of this or they haven't received anything this is how I can say he is not being truthful also on 11/18/14 I received a call from [redacted] telling me their was a Check their waiting for Mr. [redacted] and did we want to come in or did I want her to put it in the mail and I asked her if she would please do that and she stated she would and once we received both refunds I will not close this case until then, [redacted] also told me on 11/14/14 when I spoke to her that the 2nd refund should happen this week also and like I said until we receive these refunds I will not close this complaint, So Mr. [redacted] need to speak with his co-workers, staff or who ever it is which I believe that he is already aware of this, I will not say if the refund has been sent out until we receive it, and as soon as we do I will contact the Revdex.com just like I have for these dishonest people and anymore I might but hope not to run into and this is a shame that people are dishonest like this and they need to be reported, Thanks Revdex.com for being there for the consumers wish we could have more places out there that can help the consumers, which seems to be the only thing on Mr. [redacted] mind he asked me who had I reported them to and I told him with no problem that I was going to continue to report them until they do what they are suppose to, We knew they weren't going to help us out with that lease/purchase problem so once we receive our refunds they don't have to worry about Mr. and Ms. [redacted] again and we will not have to ever call them again for anything once we receive those 2 refunds and they never have to call our number ever for anything.
From [redacted], I am the one who file the complaints and make the phone calls on behalf of my husband [redacted] do to him being at work during business hours.
again Thanks for all that you do Revdex.com. I tried to respond earlier today and I don't know if you received it because my internet went out so I am sending my response again.
Final Business Response /* (4000, 9, 2014/11/24) */
Spoke to [redacted]. She acknowledged that she last communicated to you on Friday the 21st. I understand that the Warranty has been cancelled. We are expecting the refund check to arrive some time this week. The refund will be sent to the customer upon its arrival.
Initial Business Response /* (1000, 5, 2014/07/28) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
I have attached a copy of the Coupon Special the customer used. Customer used the Coupon ($25.00 off) with the...
standard charge ($34.95) of an oil change. Customers final bill, after taxes, was $14.28. Our in store Service Special for an oil change is $27.95. Coupons can not be combined/stacked with in store specials. We consider this complaint to be closed with no further action needed.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The store only has one oil change..All oil changes are done on their property. This service was done on their property. The price posted on their publicly displayed board where they list oil changes and other services is 27.95. There is no mention on the coupon that "Coupons can not be combined/stacked with in store specials."
I can't see the coupon that I provided the dealership but they changed the coupon's wording on their website. I don't know how they consider it to be a special as the pricing board just talks about pricing not a special. If it were a special it should a regular price and an ending date.
The coupon I provided had terms only that it needs to be given at time of write up. The dealership changed the terms of coupon on their website and provided that to you. I can't see their attachment. They didn't provide the coupon I gave which should be attached to my writeup and paid bill.
It appears to be impossible to win someone's opinion if they are going to cheat the process.
Final Business Response /* (4000, 9, 2014/07/30) */
Spoke to our website provider and they stated that the coupon was missing the disclaimer on the bottom that the coupon could not be stacked with any other special. They did update the information on the website. Our website was in error for that individual coupon and do apologize for that. We have noted the customer file and would like to provide a complimentary oil change on the next visit. Also, attached is the in store special as noted earlier.
Final Consumer Response /* (4200, 11, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Funny how their response has changed. I provided my coupon that did not have that disclaimer. Both the service write up person and his manager say my original coupon.
They updated their website after my claim with the Revdex.com. I still paid more for that oil change then legally and business ethically I should pay for it.
Their response at the dealership after seeing my coupon was I can't give oil change for $3.00
Also, this dealership charges their customers a fee to maintain their service records. It is only a dollar but still an indication of how "shadowy" they run their business.
The business has finally admitted their overcharging and still they want me to pay more than what I should have been charged.