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Nitro Hobbies Inc

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Reviews Nitro Hobbies Inc

Nitro Hobbies Inc Reviews (100)

I have reviewed all interactions on this account It appears the customer worked with a Sales Manager after posting to the Revdex.com First the entire service was canceled and refunded Later reactivated with a month credit by a sales manager Template was created and is active
in account It appears the issues were resolved I sincerely apologize for the inconvenience We are very pleased a solution was reached and hope we can continue to be of service

I have reviewed the account history. The customer had several products through Constant Contact. On 7/5/Email Marketing and Archive was removed from the service. This was done online in the account by a user. Anytime a service is removed an email confirmation is
sent. The Customer still had Event, My Library, and Survey products active on the accountThere was no contact with the company, all transactions were done online until a phone call recently to cancel. All services are canceled now, as requested. We continued providing the services, including image hosting for images. Each having it's own URL that must be maintained. We don't monitor the customers use of their account, we provided the services requested and paid for. I am sympathetic to the situation, although I cannot understand why some services were removed and others left active. Furthermore, we have received a charge-back from the customer's Credit Card Institution. Given these circumstances I cannot also provide a refund

I have carefully reviewed the account. Looking closely at the billing and Call History. I feel like a misunderstanding lead to the customer disputing a charge with their financial institution. A prepayment was made of $216.00. We deducted month of service; $-
$= $180.00. What the customer thought was a bill of $was actually his positive balance after a single month deductionUnfortunately the customer had disputed the charge before contacting our billing department. Account was canceled per the customer’s request. We were unable to provide any compensation as the dispute was already initiated. This protocol is in place to prevent the customer from being refunded twiceAt any point the customer could have engaged in chat, email, or a phone conversation to address any concerns with the account. We are very sorry that the customer did not reach out, and instead disputed the purchase with their financial institution. It is our goal to provide the very best support; we had not changed anything with the customer’s billing, nor did we wish to end the relationship. The services were provided as promised for the amount quoted

Constant Contact is a permission based email marketing company Anyone using our service to market to a customer must have permission from that individual to mail to them Our Unsubscribes are managed by a 3rd party to ensure compliance I encourage the individual to use the
SafeUnsubscribe link to remove themselves from one of our customer's lists I am also happy to block any customer using Constant Contact from sending to this email if that is preferred We take spam very seriously at Constant Contact and are happy to help in any way

Revdex.com:
I appreciate the companies willingness to refund me my pre-payment for the e-mail marketing services that I had ongoing technical difficulties with over the last several yearsI have reviewed the response submitted and it is satisfactory and resolves my major issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I researched your situation and understand you were using our Single Platform service. Back in August when you canceled your account, I see we did issue you one month's refund. Reviewing the record it seems there were discrepancies between what you expected the product to do
and how it actually works. Its not entirely automatic, for one thing. There are regular actions the user needs to take. We'll continue to review further back to find and address any way that your initial sales or support agents could have set clearer expectations for you. I apologize that you were not satisfied with it. We processed two refunds yesterday for $each, two months' at your rate. The timing with which you see them on your credit card will vary and depends on your credit card company's processes, but in general you should see them within business daysThank you for having tried Single Platform by Constant Contact

I understand the customer's comments and frustration We are resolving the miscommunication internally and assure the customer they will not be contacted again I sincerely apologize for the inconvenience this has caused

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Karen Harmon

It's disappointing to learn that our team didn't do more to assist you when you first initiated the prepay and called to reverse it and convert back to the monthly plan Since the plan hadn't even begun yet, we should have been able to do more for you at that point It looks like there
are some likely coaching opportunities we need to address on this case As you suggested, we've gone ahead and recalculated your balance as if you had been paying monthly, since the main benefit of the prepay plan is that it's discounted As you correctly stated, this recalculation brings your remaining balance to $ We've processed a refund this morning for $ The timing with which you see it on your card depends on your credit card company's processes, but generally speaking it should appear within four or five business days, possibly sooner.Your account has been changed back to the monthly payment plan.We're sorry for any frustration you experienced, and thank you for bringing it to our attention and for using Constant Contact

I just checked my credit card statement again and I see both credits so I do accept this and the case can be closedThanks
Regards,
*** ***

The last response only included a signature Replying to give the customer another opportunity to respond

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Constant contact did not contact me after after I sent a text first to their customer service department or then to their billing departmentEven if "I" misunderstood that the $due June 4th message was meant to indicate a credit to my account, it was misleading and could have been addressed by customer service or the billing department to explain this. Your website makes text messages the most immediate form of communication so I selected itYou certainly had no problem contacting me numerous times to make this saleBut lost interest once the sale was madeMy mistake was selecting Constant Contact as my Email Manager, and you continue to support this conclusionAs they say a happy customer will tell other people while a dissatisfied will tell That underestimates me... PS I'm certainly not looking for a double refund in spite of your implicationI'm the honest party in this matter.
*** ***

Revdex.com:
This is in response to complaint #***I have reviewed the response from Constant Contact and accept their offer on the condition that they block any of their users from sending to my email address in the future. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have reviewed the account and the multiple emails between the customer and our billing department The most recent reply stated a refund is being made in the amount of $ This is the remaining positive balance on the account I apologize for any inconvenience but hope the
resolution reached with our Billing Manager is to the customer's satisfaction I will await additional replies, but it appears the customer's questions are being answered directly

I was unable to find any documentation on the account regarding a cancellation. Our dedicated Billing Team ensures a quick and convenient medium to Close and Suspend services for our customers. What I want to clarify is that we also searched our telephone database to see if we received a phone call from the customer’s number during that time period. With no automated notes recording an interaction, manual notes from a representative, or phone records showing an interaction we are unable to provide a refund

It's unfortunate that you had any trouble at all getting to a member of senior management, and I apologize for this. Our customer support team members should have been able to assist you with getting to someone in management, so we'll review the interactions for training purposes.I know that
ultimately though you did work with a member of srmanagement from our CEO's office, and that the issue with you not receiving emails was in turn investigated by engineers within our email delivery and mail operations teams. Going through our mail logs they found that this was indeed a case where your ISP's email service, a third party they use, was receiving the emails we sentSomehow they were not getting to you within their serviceThough it was in fact something on their side, our mail operations team consulted a representative with your service provider in an effort to help them resolve this for you. Going through the issue with our engineer your provider's representative acknowledged that they could see the emails we sent arriving at their servers, and they indicated they would work with you to further troubleshoot on their endI hope that your provider was able to address this and allow you to receive the emailsWe would like to thank you for the customer service feedback you provided our Customer Advocacy Manager with about the experience you had, which we'll use to address any areas where we can improve the skills of our front line team members in customer supportI see that our billing support did issue you an account credit for your trouble, which was equal to a couple months at your current rateThough the issue turned out not to be due to anything about our service, we know it was troublesome for you. We do value your longevity with Constant Contact and want you to remain satisfied with our service.Thank you for being our customer

I'm sorry that you've decided to cancel the account, and also for any frustration you've experienced over having your refund request rejected by our billing support team. The month and month prepay plans are not refundable because they are offered at a significant discount off the
monthly price(for example, you would have been paying $per month, but you only paid $per month due to your having prepaid) We have reviewed the billing screens and feel the policy regarding prepays being non-refundable is clearly stated in the purchase processIf someone else helped you register for payment for this plan and didn't inform you of this, then I apologize. It would not be sensible for us to offer such a deep discount off the regular monthly rate without the non-refund condition attached to that particular deal.In the interest of finding a resolution for you that would be fair to both you and our company we've recalculated the three months you used the service at the monthly rate, and have processed a refund for you in the amount of $186.36. (breaks down as follows: you paid a lump sum of $originally then were subscribed to the service for months at $per month, leaving the balance of $186.36)We processed the refund todayThe timing with which you see it in your credit card account will vary, and depends on your credit card company's processes. Generally speaking you should see it within a few business days.We wish you the best and thank you for having tried Constant Contact

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Address: 50 Spring St, Suite 22, Ramsey, New Jersey, United States, 07446-1131

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