Nitro Hobbies Inc

I'm sorry that you had such difficulty, and disappointed to hear that a representative hung up on you. We'll review the interaction and act accordingly on any training issues that exist. With regard to the content itself, we've removed the menu in question from our
site and worked with the other social media sites that reference this information to update their listings to reflect the changes we made

I have reviewed the account history and the most recent call to cancel service (7/16/2015) It is my understanding that *** thought his interaction in April was to an automated system that would cancel his account We do not have an automated process, the options selected on the phone
would have routed him to that department to speak with a billing specialist No call was recorded in April I do believe *** intended to cancel his account in early April There was no activity on the account in the last billing periods I will have a refund made to the credit card on file in the amount of $ We do not want a misunderstanding to taint the long time relationship we have with a very valued customer I sincerely hope this is satisfactory, and that we can be of use again in the future

I want to sincerely apologize for this inconvenience While this was not from Constant Contact's sales team I was able to determine there was an attempt from *** to contact this customer I have worked with my Liaison to remove this number to ensure no future
marketing from them Again, I apologize for this poor experience ***, like Constant Contact, is owned by the *** *** ***

I have reviewed all notes on the customer's account According to our records the customer did email our support team with a request to cancel A reply was made with instructions to call our billing team to cancel I want to apologize for the inconvenience and the situation as a
whole Notes indicate the customer spoke with a manager after this request was sent to the Revdex.com The Billing Manager processed a refund for $ It is my understanding that the issue was resolved to the customer's satisfaction We sincerely hope we can be of service in any future marketing needs

I have reviewed the account. I understand the customer did not intend to renew, and apologize for any misunderstanding. We sincerely apologize for the inconvenience. A full refund of $has been processed and should appear on the card on file within business days. I
hope we can be of assistance in any future marketing needs

I have reviewed all notes and correspondence on the account It is clear the customer made every attempt to adhere to our money back guarantee I am very sorry for the inconvenience this issue has caused I have instructed our finance team to refund $to the card on file
Please allow 4-business days to process I sincerely wish the customer the very best and hope we can be of use in future marketing endeavors

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[We are damaging our monies ($1,174.08) overnighted by 12-17-2016. It's have been Constant Contact Incintent not to refund our $1,174.08; since 10-7-16; the last time I called was 12-7-16, however, I've have been calling prior and in the month of December just about every day only to be told that there's no managers available. On 12-5-16, I spoke with ***, see attached email (in writing - in days we will received refund) and I called by on 12-5-to make sure they had correct information and then I called on 12-7-to confirm (again, prior to calling in the month of DecemberI called October and November only to be told there's no managers available!). We are NOT waiting for TWO BUSINESS WEEKS!! There is no confusion or misunders5tanding only false statements, and business policies and practices! We want our compliant to be made public for all consumers to see our experiences with Constant Contact Inc. We want our monies by 12-17-16]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I sent a submission through the customer service contact form indicating my concernI received no responseThen I sent a submission to the billing department indicating I felt forced to address this matter through my credit card company by disputing the chargeThe next day I canceled my account by deleting itConstant Contact talks a very good game and delayed closing my account until after the day periodRest assured I will register my distaste with this business in every blog I can find, with every client I work with and every social media platform I'm on
Regards,
*** ***

I'm sorry for the frustration you are experiencing regarding this situation. I took a look at the account, and I see you did cancel the account back in December. The account was reactivated in February, and you paid four months at $USD per month until you recently called to cancel
the account, for a total of $USDIt looks like our billing support representatives who handled your request denied it on the basis that you would have needed to log in and physically click a button and submit it in order to reactivate the accountYou mention possibly having logged into the account, so perhaps you clicked and submitted the reactivation accidentally.Since you maintain that you didn't intend to reactivate the account, and I can see there was not any use of the account since it was reactivated, I've gone ahead and issued the $USD refund this morning. The timing of the refund appearing on your credit card will vary, and depends on your credit card company's transfer processes, but generally you should see it appear within a few business days.All the best to you, and thank you for having used Constant Contact

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This was my last email from ConstantContact, please note where it says of the credit "it will go towards his November invoice and you will not be charged." It has been exactly days since I was originally told my credit card would be credited That's more days than necessary *** Hello ***, Thanks for contacting Constant Contact’s Billing DepartmentThe charge on 10/was for your 9/invoice that failed until payment went through on 10/and the 10/charge is for your 10/invoice and there is a credit on the account for $for reducing his contacts and it will go towards his November invoice and you will not be chargedWe’d be happy to speak with you on the phone or through email if you have any further comments or questionsJust reply to this email or contact us at ***, Monday through Friday between 7:AM and 9:PM Eastern TimeSincerely, *** Constant Contact's Billing Department
Regards,
*** ***

We received the contact form, the form comments: “I want to inform you that I have disputed my purchase with my credit card companyI'm very disappointed paying for months of service only to discover I now owe more due June 4th What a shame you have to scam people this way.” If contacted previous to disputing the purchase the customer could have canceled for a full refund, or kept the account It is my understanding that the customer was satisfied with the purchase, only worried we had changed the billing There was never an additional charge The services were provided as promised Our response on the first contact (5/17/2016) was to call our billing department The customer called on 6/10/ During that conversation the account was canceled We are unable to refund a customer that has already disputed the purchase This is for a very basic reason We would be liable to refund the financial institution through the dispute, and the same amount again to satisfy the customer I sincerely regret we are unable to refund the customer directly Please understand that we aren’t creating this obstacle Refunding the purchase twice is simply not an option

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

I have reviewed the notes on the account and the calls made to billing to cancel.  Customer clearly requests the cancel on 7/5/17.  Customer spoke to billing again on 8/3/17.  Account was canceled and refund was issued.  Card removed from account per request.  I apologize...

for the error in July, appears the customer has already resolved with billing department.  We hope to be of use in any future marketing needs.

Constant Contact extends several options to our customers when paying for service.  Most common is Monthly, which affords a more "pay as you go" approach to marketing.  We also offer prepayment options at considerable discounts.  In this case the prepayment discount also includes a reduction due to a non-profit benefit.  We are only able to offer such substantial discounts when the customer agrees to a 6 month or 1 year commitment.  I understand that after making a 1 year commitment the customer has changed their mind.  There is no penalty for ending the contract, but there is no refund available.  Whether the customer decides to keep the services active for the agreed upon time period or not is completely theirs to make.  The service was scheduled to be canceled upon request.  The customer may choose to keep the services active if that is preferred.  The cancellation is effective 5/18/17.  Constant Contact's commitment to non-profit organizations has been the catalyst for providing the best solutions with industry leading discounted rates.

I have reviewed the account and the notes regarding an Account Review.  Our compliance team reserves the right to review accounts to ensure compliance with federal regulations.  The review was lifted on 9/14/2016.  The account is active and all sending was restored.  We apologize...

for any inconvenience this may have caused.

Revdex.com:The business has responded and provided a satisfactory resolution to our issue.
Regards,
[redacted]

I have reviewed the account, including the open case made this morning to attain a refund.  I have confirmed the customer has been contacted and a refund was made of $990.00.  It is my understanding that all requests have been satisfied.  We are happy to answer any inquiries and look...

forward to supporting the customer's continued marketing needs.

I am terribly sorry for any misinformation given.  Constant Contact and [redacted] are both owned by Endurance International Group Inc.  I am unable to answer on [redacted]'s behalf.  They do have their own accreditation with the Revdex.com.  I sincerely apologize for any inconvenience this may cause.  I am more than happy to resolve anything dealing with Constant Contact.  I am able to forward the customer's comments to [redacted], if that is the customer's wish.  Please let me know if that is an acceptable resolution, and I will forward this internally.  If the customer would rather submit directly with the Revdex.com, I understand.  I will wait for further direction.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The charge back from my credit card was for only 2 months. The additional charges stem from July 2016 until then, which I have not been reimbursed for after canceling and showing proof of that cancellation. I never signed up for those other “mentioned” services neither did I use those services. i signed up “once” and should ha w been required to cancel “once”. Anything else is predatory and deceitful.
Regards,
[redacted]