Nixon Inc

Hello,
Thank you for your email.
Our records indicate a return confirmation email was sent, by *** ** *** to *** on 12/23/This email contained instructions and an authorization number to mail back the watch As soon as the watch arrives back to the Nixon facility a refund will be issued to *** *** as an accommodation for a possibly defective item.
Please do not hesitate to contact me should there be any questions, comments, or concerns.
Thank you,
*** ***
Customer Service Supervisor
Direct: ***Office: ***
Fax: ***...........................................................................NI...⇄ Coast HwyEncinitas, CA ***

Hello, *** watch is being replaced with the same model/color under warrantyThank you,
*** ***
CUSTOMER SERVICE LEAD
Direct:
Office:
***
*** *** *** ***
*** ** *** nixon

Hello,
I have called our customer, *** ***, and left him a voice mail with two phone numbers he can callI will try again if we do not hear from *** in hours.
Thank you,
***
*** ***Customer Service Supervisor
*** *** *** ***
*** ***...........................................................................NI...⇄ Coast HwyEncinitas, CA ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me. The business has performed this action and I consider the complaint resolvedNixon was quick to rush my order (since it got lost with later orders) and waived the repair costIn addition there was an issue with the repair (the band was not the same size) however they overnighted me additional linksOnce I contact Revdex.com Nixon was very responsive and good, however one should not have to file a complaint to get good customer service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
***,You can put down "Nixon sent me a new watch for no charge and I'm satisfied that they stood behind their product. Thank you Nixon"Thanks,*** Regards,
*** ***

Hi ***,
Thank you for speaking with me todayI have issued your return authorization number, ***, for refund of your Ultratide.
As soon as we receive your watch we will begin the credit process.
As always, do not hesitate to contact me with any questions or concerns.
Thank you,
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We have called Mr*** at the phone number provided and left a voicemail to call backI am seeking further information regarding the point of sale and any/all Nixon, Inctransactions with Mr***I left my direct phone number to call me backI will try calling Mr*** again
tomorrow, 10/8/Thank you,
***
*** ***
Customer Service Supervisor
*** ***
*** ***
*** ***
***
*** *** *** ***
*** ** *** nixon.com

Hi ***,Thank you for your email. I apologize you have had a less the stellar experience with this Nixon BawatchNixon has a two year warranty against manufacture defectsI understand this Bawatch was a gift from your son and you both are eager to begin enjoying the watchWe are
going to prioritize the processing of your service order (***) and have the watch replaced with a new one and a new year warranty. If we have any questions I will personally reach out to you by phonePlease do not hesitate to contact me should you have any questions, comments or concerns. Thank you for supporting Nixon! Best regards, *** ***
*** ***
*** *** ***
*** ***
*** ***
*** ***
***
***
*** *** *** ***
*** ** *** ***

Dear *** ***,We're so sorry to hear that you've experienced an issue with your Nixon watch! We require a physical watch to determine fault and warranty, from the email exchange with our customer service department, it's understood that the watch is lostCustomer Service Reps are not allowed to
send out watches without collection of payment or as a physical exchange, which is why the agent you worked with could not accommodate your requestWe would like to help - do you have a copy of your receipt and proof of wear, such as a picture?Best regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Hi.   I spoke with the customer service supervisor [redacted] at Nixon last week and I was told that they would return my watch for a full refund. [redacted] was supposed to get back to me with the return details by day's end last Friday. I was never contacted.  I called him on Monday and only got his voicemail so I left a message.  I called again yesterday and spoke to [redacted] and he blamed the holidays work load as the reason he forgot to contact me.  As of yesterday he still says they authorized a return but I still do not have any particulars of how and where to send my watch.   PLEASE DO NOT CLOSE THIS CASE.  Nixon is the reason there has been no resolution.   Thank you for your help.  Best. [redacted]
 
 
Regards,[redacted]

Hello [redacted]
Thank you for your reply and I'm sorry you are not receiving the address and instructions despite us sending them to you. I've provided the address below for immediate convenience: 
Nixon Returns
2091 Rutherford Rd. 
Suite 100
Carlsbad CA 92008
Thank you and have a great evening. 
Best, [redacted]

Dear [redacted],
We appreciate your email. 
I hope this email finds you well. As per our prior discussions, your invoice is beyond our return period and we are making an exception to accept your return for credit. As mentioned previously, the reimbursement will be issued in the form of a check. I have your check in my possession and am preparing to [redacted] 2nd day air to your address. I called and left you a voice mail to confirm you are still located at your address below: 
[redacted]
I can be reached at [redacted] M-F 8-5pm PDT. Do not hesitate to contact me should you have any questions or concerns. 
Thank you and have a great day. 
Best, 
[redacted]
Customer Service Supervisor
Direct: [redacted]Office: [redacted]
Fax:     [redacted].........................................................................⇄ South Coast HwyEncinitas, CA 92024                           [redacted]

Hello [redacted],Thank you for taking the time to speak with me regarding your Nixon service order, [redacted], and experience with our customer service teamI apologize for less than exceptional customer service or misinformation you may have receivedAs mentioned, we will be resolving the issue(s) with
your Nixon watch, 51-Tide: Antique Silver / Black, today and are waiving the service fees associatedPlease do not hesitate to contact me should you have any questions, comments or concernsThank you for your supportHave a great dayBest regards, [redacted]
Customer Service SupervisorDirect: 760.697.9219Office: 760.944.0900Fax: 760.944.9376NixonSCoast HwyEncinitas, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. 
For your reference, details of the offer I reviewed appear below.
Hi [redacted]. This is [redacted] I just spoke to you in regards to my complaint against Nixon watch. After being assured by Nixon watches customer service supervisor [redacted] that my watch upon being returned to them they would send me a full refund and that has never been fulfilled by Nixon and after me now once again calling and leaving voicemails on [redacted] extension no return calls have been made to me.  [redacted] was to have furnished me with an address to mail the watch back but has never given me that address. Thank you for your help. 
Best.
[redacted]
complaint number [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Hi.  The above case number is my case against Nixon watch. I received an email from Revdex.com the other day telling that me the case was going to be closed. At that time I responded back that myself andNixon had reached a satisfactory resolution but it had not been implemented.  I emailed you yesterday telling you that I was satisfied with the resolution from Nixon in which I was promised a full refund and that I was very satisfied with Nixon and especially was thankful for the understanding and help that their customer service supervisor [redacted] had shown towards me. 
Today I receive an email from Revdex.com telling me that in there belief I was dissatisfied and Revdex.com was going to post it.  This is contradictory to what is the truth, and I would like the Revdex.com posting to list this case as customer is satisfied with refund and thanks [redacted] and Nixon watch for their understanding and help.   Best. [redacted] 
 
 
Regards,
[redacted]

Dear Mr. [redacted], We are sorry that your not satisfied with our response. We would need a picture of your receipt/proof of purchase from Nordstrom for the Corporal watch to resolve your complaint. Please note that we do not have a way to issue refunds for watches that were not purchased at our Nixon store. Best regards,[redacted]

Hi [redacted],
We appreciate your email and follow up
Our current service turnaround time is approximately 20-
business days from the arrival of your packageThis service order did exceed
the turnaround timeWe completed the service at no charge and return shipping
was paid
by NixonYour order was completed and shipped on 10/21/Per USPS
it was delivered on 10/27/We will be more than happy to write a check to
you for the inbound shipping you paid to ship your watch to Nixon
Please do not hesitate to contact me should you have any
further questions, comments, or concerns
Best Regards,
[redacted]