NJOY

I had a very unusual issue with ordering from this company. When I politely asked to speak to a supervisor at the customer service center during a follow-up call so that I might provide additional information that had come to my attention, my request was refused. That is, the supervisor would NOT speak to me. "It's been sent to corporate" was the message relayed to me. Of course I have still not heard from the either.

Pretty poor customer service. Rude actually.

I was going to allow corporate to respond to this review before I submitted it but you can not reach a live person there unless you have a name for the directory (just like you can not reach a supervisor at customer service if you are one of those annoying customer people that call sometimes).

I Purchased tanks and e liquid for my vape pen from njoy.com worth 50$ and 4 tanks out of 5 don't work . While testing these tanks I wasted my e- liquid . I have escalated the issue to corporate but still waiting to hear back from them .

Customer service tells me to pay package & shipping to return these tanks to the warehouse and after that they will decide whether a replacement will be given .

Why should I pay for shipping you back those tanks . That's your responsibility as a courtesy to your customer to provide shipping back to warehouse for free .

Secondly I don't believe these products are tested before being sold .

This is not the first time it happened . Its time to look around for alternatives.

I am really disappointed with the customer service received from njoy .