Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have received no valid response from the business or the company they utilize for claims?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
To whom it may concern: At this point, we are not sure what else we can offer *** ***We believe that under the circumstances, Noah's Ark Moving & Storage has gone above and beyond the call of duty with regard to *** ***'s claim.Thank YouNoah's Ark Moving & Storage Inc
***,
Please accept the statement below, highlighted in red, as our last response to *** *** ID# ***Thank you so much *** and my apologies for the delay, I don’t know why my previous response never reached you
Thanks again,
*** ***
“Some of the points on customer's last response were addressed on our last response to herWith regard to the truck used for this move, equipment malfunction is our of our control, however, we DID SHOW UP on the scheduled date to perform customer's move with replacement vehicle.”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is incorrect - the sales person we spoke with said we could pay for the entire move via credit card In addition the *** demanded payment before the move was completed As for the insurance option we chose, we should NOT HAVE to buy additional insurance, you should hire professional movers! The truck that was brought to our house was a budget rental truck = it was not a "moving truck" with necessary tools to ensure our items were secure Your movers were NOT professional movers either They ripped the drawers out of the dressers and DUMPED them in boxes, breaking dresser drawers as they went If they do not know how to properly stack and load a truck, you should not hire them! It should not be on the customer to assume responsibility by buying more insurance, because you hire random people off the street to do your moves If you had trained professionals it would have been done right.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We follow all proper procedures to handle claimsCustomer contact our office to report the damages on her moveShe was informed of the contact information for our claims department in order to properly address her claim
As part of our service Noah's Ark has done all to resolve customer's claimWe have compensated the customer $out of pocket since customer didn't purchase extra insuranceWe are not in possession of any box customer is claiming missingWe sincerely apologize for any misunderstanding that
may have occurred between the driver and the customer
On 07/**/14, we received *** ***'s initial complaint via email, in which *** ***'s email complaint was immediately addressed by his sales repand our office managerHe was advised that we would begin the search for his missing item immediately and also question the crew membersHowever, we
requested that he please allow us ample amount of time to do soAfter speaking to the crew, the foreman stated that he advised *** *** that the headboard was not secured because of some missing screws and our crew was not responsible for the lost of the screws because we were not the moving company who disassembled and loaded the bed into his storageWe were only the delivery company
*** *** was advised that if we were not able to locate the missing mirror, we would then instruct him to file a claimAfter days, we received notification from the Revdex.com indicating *** *** had filed a formal complaintWe immediately made contact with *** ***, he did not want to file a claim, he was only interested in discussing a settlement amountAlthough *** *** had elected not to purchase any additional insurance or coverage before his move date, we offered *** *** more than he was legally entitled too*** *** agreed and accepted the amount offered to himWe believe this claim to have been handled accordingly and within a reasonable time frame
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is obvious Noah's Ark did not read or address my complaint The claim they reference in their response is for damages that occur during the move My complaint is for the damage and lost items during the time my possessions were in the Noah's Ark storage facility in the BronxI am asking for compensation for the items they took into their facility and that were never delivered to my new address in Colorado. I would appreciate some type of intervention from the Revdex.comThis issue is not resolved. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We had offered the customer all that we can offerIf she is not willing to go through a legal procedure there is not much else we can doShe had covered herself for loss and damage on this move by a minimum insurance that covers items by their weight and not their value and we have no control over that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am willing to accept the payment in the amount of $160. I will close out the complaint once and only upon receipt of the payment...Regards*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
As stated in our last response, the customer was given the specific information of our claims deptas it is stated on our paperwork, and in addition, has spoken to *** *** (myself) after the move and I verbally instructed her on how to file the claim
Best Wishes,
*** ***
*** ***
*** *** *** * *** ***
** ***
** ***
** ***
I am filing a response to a complaint letter dated November **, 2015, ID #***. Please review the attached file of paperwork sent to customer, which clearly indicate that the customer had received information about insuranceThe last two pages are duplicate of one another, however, the
date is different to indicate that we did respond and communicated with the client as to how to file a claim on different occasionsPlease confirm receipt of this emailthanks, Amit A*** Noah's Ark Moving & Storage W ###-###-#### C ###-###-####
***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The information you've been provided by the company is FALSE. I have NEVER been contacted by the company and no settlement has been made or offered in any way.... The companies response is a complete fabrication
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The paperwork provides a value, however, it also indicates that a level of liability will be selected on the bill of lading at a later time.NO ONE ever discussed obtaining additional insurance, NO ONE ever provided costs for additional insuranceBecause you are provided initial information, should not excuse the missing items.WHAT HAPPENED to our belongings? WHERE are they? We want them back and I don't think that is unreasonableThere were only (4) NA employees on site that day and they assured me they were the only ones loading our belongings in NJ.There are a "fixed" number of employees here, who should have or should be questionedA truck showed up with (4) deliveries on itDid anyone check with him? the other homes?They are always in a hurry, "sign here, sign there". I am extremely disappointed that a mover that I used several times successfully, is now "hiding" behind this excuse.I have opened the claim, as instructed, but that does not get the missing/stolen articles back to me. I was asked to give Jude a "few days" to locate my items and NEVER received any information one way or another.I can only assume, no effort was made.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
On Long distance moves such as this one the customer was informed that Noah’s Ark policy is to receive 50% of the total cost at the completion of the pickup and the balance at the time of delivery (and the form of payment at the time of delivery is either certified check or cash)With regard
to the damages, the customer received compensation for the damages in accordance with the insurance option she chose for this move
Please be advised that claim #*** filed on 10/**/15 by consumer Anne Duane was settled for $to the full satisfaction of *** ***A check dated 12/**/was sent to her and was cashed by her on 1/**/Amit A*** Noah's Ark Moving & Storage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has yet to address their unprofessional manner and address the discrepancies between verbal communication with them and their contract I do not believe we will reach a resolution and I will therefore continue to share my negative experience with their organization and forewarn my acquaintances in the *** *** area.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Response to Anne Daune's complaint In response to *** *** claim we would like to stress that our estimate are based on the information we receive from the customer, and we confirm it before move dateWe do not charge for extra stops, but if the customer have more items to move it will sure add
hours to the move and in *** *** case also the storage feeIn addition, Noah’s Ark has done whatever we could to accommodate *** *** to reduce her cost for the move to her destinationWith regard to the damage and missing items, we have a claims department that handles itAs *** *** referenced in her complaint she was asked to file a claim with the claims department, but to-date she has not done soAmit A*** Noah's Ark Moving & Storage W ###-###-#### C ###-###-####
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have received no valid response from the business or the company they utilize for claims?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
To whom it may concern: At this point, we are not sure what else we can offer *** ***We believe that under the circumstances, Noah's Ark Moving & Storage has gone above and beyond the call of duty with regard to *** ***'s claim.Thank YouNoah's Ark Moving & Storage Inc
***,
Please accept the statement below, highlighted in red, as our last response to *** *** ID# ***Thank you so much *** and my apologies for the delay, I don’t know why my previous response never reached you
Thanks again,
*** ***
“Some of the points on customer's last response were addressed on our last response to herWith regard to the truck used for this move, equipment malfunction is our of our control, however, we DID SHOW UP on the scheduled date to perform customer's move with replacement vehicle.”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is incorrect - the sales person we spoke with said we could pay for the entire move via credit card In addition the *** demanded payment before the move was completed As for the insurance option we chose, we should NOT HAVE to buy additional insurance, you should hire professional movers! The truck that was brought to our house was a budget rental truck = it was not a "moving truck" with necessary tools to ensure our items were secure Your movers were NOT professional movers either They ripped the drawers out of the dressers and DUMPED them in boxes, breaking dresser drawers as they went If they do not know how to properly stack and load a truck, you should not hire them! It should not be on the customer to assume responsibility by buying more insurance, because you hire random people off the street to do your moves If you had trained professionals it would have been done right.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We follow all proper procedures to handle claimsCustomer contact our office to report the damages on her moveShe was informed of the contact information for our claims department in order to properly address her claim
As part of our service Noah's Ark has done all to resolve customer's claimWe have compensated the customer $out of pocket since customer didn't purchase extra insuranceWe are not in possession of any box customer is claiming missingWe sincerely apologize for any misunderstanding that
may have occurred between the driver and the customer
On 07/**/14, we received *** ***'s initial complaint via email, in which *** ***'s email complaint was immediately addressed by his sales repand our office managerHe was advised that we would begin the search for his missing item immediately and also question the crew membersHowever, we
requested that he please allow us ample amount of time to do soAfter speaking to the crew, the foreman stated that he advised *** *** that the headboard was not secured because of some missing screws and our crew was not responsible for the lost of the screws because we were not the moving company who disassembled and loaded the bed into his storageWe were only the delivery company
*** *** was advised that if we were not able to locate the missing mirror, we would then instruct him to file a claimAfter days, we received notification from the Revdex.com indicating *** *** had filed a formal complaintWe immediately made contact with *** ***, he did not want to file a claim, he was only interested in discussing a settlement amountAlthough *** *** had elected not to purchase any additional insurance or coverage before his move date, we offered *** *** more than he was legally entitled too*** *** agreed and accepted the amount offered to himWe believe this claim to have been handled accordingly and within a reasonable time frame
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is obvious Noah's Ark did not read or address my complaint The claim they reference in their response is for damages that occur during the move My complaint is for the damage and lost items during the time my possessions were in the Noah's Ark storage facility in the BronxI am asking for compensation for the items they took into their facility and that were never delivered to my new address in Colorado. I would appreciate some type of intervention from the Revdex.comThis issue is not resolved. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We had offered the customer all that we can offerIf she is not willing to go through a legal procedure there is not much else we can doShe had covered herself for loss and damage on this move by a minimum insurance that covers items by their weight and not their value and we have no control over that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am willing to accept the payment in the amount of $160. I will close out the complaint once and only upon receipt of the payment...Regards*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
As stated in our last response, the customer was given the specific information of our claims deptas it is stated on our paperwork, and in addition, has spoken to *** *** (myself) after the move and I verbally instructed her on how to file the claim
Best Wishes,
*** ***
*** ***
*** *** *** * *** ***
** ***
** ***
** ***
I am filing a response to a complaint letter dated November **, 2015, ID #***. Please review the attached file of paperwork sent to customer, which clearly indicate that the customer had received information about insuranceThe last two pages are duplicate of one another, however, the
date is different to indicate that we did respond and communicated with the client as to how to file a claim on different occasionsPlease confirm receipt of this emailthanks, Amit A*** Noah's Ark Moving & Storage W ###-###-#### C ###-###-####
***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The information you've been provided by the company is FALSE. I have NEVER been contacted by the company and no settlement has been made or offered in any way.... The companies response is a complete fabrication
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The paperwork provides a value, however, it also indicates that a level of liability will be selected on the bill of lading at a later time.NO ONE ever discussed obtaining additional insurance, NO ONE ever provided costs for additional insuranceBecause you are provided initial information, should not excuse the missing items.WHAT HAPPENED to our belongings? WHERE are they? We want them back and I don't think that is unreasonableThere were only (4) NA employees on site that day and they assured me they were the only ones loading our belongings in NJ.There are a "fixed" number of employees here, who should have or should be questionedA truck showed up with (4) deliveries on itDid anyone check with him? the other homes?They are always in a hurry, "sign here, sign there". I am extremely disappointed that a mover that I used several times successfully, is now "hiding" behind this excuse.I have opened the claim, as instructed, but that does not get the missing/stolen articles back to me. I was asked to give Jude a "few days" to locate my items and NEVER received any information one way or another.I can only assume, no effort was made.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
On Long distance moves such as this one the customer was informed that Noah’s Ark policy is to receive 50% of the total cost at the completion of the pickup and the balance at the time of delivery (and the form of payment at the time of delivery is either certified check or cash)With regard
to the damages, the customer received compensation for the damages in accordance with the insurance option she chose for this move
Please be advised that claim #*** filed on 10/**/15 by consumer Anne Duane was settled for $to the full satisfaction of *** ***A check dated 12/**/was sent to her and was cashed by her on 1/**/Amit A*** Noah's Ark Moving & Storage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has yet to address their unprofessional manner and address the discrepancies between verbal communication with them and their contract I do not believe we will reach a resolution and I will therefore continue to share my negative experience with their organization and forewarn my acquaintances in the *** *** area.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Response to Anne Daune's complaint In response to *** *** claim we would like to stress that our estimate are based on the information we receive from the customer, and we confirm it before move dateWe do not charge for extra stops, but if the customer have more items to move it will sure add
hours to the move and in *** *** case also the storage feeIn addition, Noah’s Ark has done whatever we could to accommodate *** *** to reduce her cost for the move to her destinationWith regard to the damage and missing items, we have a claims department that handles itAs *** *** referenced in her complaint she was asked to file a claim with the claims department, but to-date she has not done soAmit A*** Noah's Ark Moving & Storage W ###-###-#### C ###-###-####
***