We have made a cash settlement with *** *** ***I did call your office over a week ago to advise and a representative took my verbal response because I was not able to do so on your website Thank you, *** *** Noah’s Ark Moving & Storage
We have contacted our claims department and were informed that this claim is inline for review at the momentThey assured us that they will reach out to the customer to keep them informed of the status
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has not addressed my claim as *** mentioned in his statementThere has not been a settlement of any kind towards the items that they broke during my move
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I emailed *** and copied the email *** *** on 12/**/14. The email stated the following message:***,You certainly are prompt when it's in your favor. The $check to me is far from a satisfactory resolution. When I finally was able to reach *** on the phone, I basically had two choices. It was either take the $which I was disputing (which was the initial deposit charged to my credit card that I feel you are not owed due to all of the lost and damaged items) or nothing, because my boxes are unable to be located. I was not offered any compensation for the items missing or any explanation as to what happened to my items, such as, how does one lose boxes that have a customer's name and address written all over it? Unfortunately for me, I did not notice my boxes were missing until some time after the delivery as I did not unpack immediately (delivery was put in my garage) and I realize this is my fault. Otherwise, I would have included it in my first claim of my damaged luggage and missing shoe rack, which I knew were lost/damaged immediately when the truck was still at my house. I was willing to accept the $for the first claim as I simply went to the store and repurchased a luggage and shoe rack, but for the personal and irreplaceable items in my boxes, the $does not nearly suffice. I will NOT tell Revdex.com that I no longer wish to continue with the complaint because I'm not satisfied with the outcome. I spoke to a woman at ###-###-#### and I explained this to herThe public should be aware of this complaint as no one should ever book Noah's Ark Moving and StorageNow I understand why you are the only moving company that requires full cash payment for your terrible services.*** ***I did not receive a response from *** or *** regarding my email on 12/**/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was originally told on the phone that Noah's Ark would handle the complaint themselves They were aware that I moved down due to my husbands health and was quite busy They acknowledged the damaged lamp and missing painting When I informed them that I had contacted the Revdex.com they seemed upset and would no longer talk to me except to send me insurance forms They didn't acknowledge my last email I will fill out the insurance forms shortly They didn't honor thier orginal statements when I reported the items missing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke with *** (*** at Noah's Ark) on Thursday of last weekHe promises to call each customer who had a delivery on the same truck as mine to locate my boxHe also promised to refund the $credit card charge to meI am waiting for him to call me back after he makes his calls and also waiting for refund check in the mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have made a cash settlement with *** *** ***I did call your office over a week ago to advise and a representative took my verbal response because I was not able to do so on your website Thank you, *** *** Noah’s Ark Moving & Storage
The check is being mailed out as we speak, please see attached
We have contacted our claims department and were informed that this claim is inline for review at the momentThey assured us that they will reach out to the customer to keep them informed of the status
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has not addressed my claim as *** mentioned in his statementThere has not been a settlement of any kind towards the items that they broke during my move
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I emailed *** and copied the email *** *** on 12/**/14. The email stated the following message:***,You certainly are prompt when it's in your favor. The $check to me is far from a satisfactory resolution. When I finally was able to reach *** on the phone, I basically had two choices. It was either take the $which I was disputing (which was the initial deposit charged to my credit card that I feel you are not owed due to all of the lost and damaged items) or nothing, because my boxes are unable to be located. I was not offered any compensation for the items missing or any explanation as to what happened to my items, such as, how does one lose boxes that have a customer's name and address written all over it? Unfortunately for me, I did not notice my boxes were missing until some time after the delivery as I did not unpack immediately (delivery was put in my garage) and I realize this is my fault. Otherwise, I would have included it in my first claim of my damaged luggage and missing shoe rack, which I knew were lost/damaged immediately when the truck was still at my house. I was willing to accept the $for the first claim as I simply went to the store and repurchased a luggage and shoe rack, but for the personal and irreplaceable items in my boxes, the $does not nearly suffice. I will NOT tell Revdex.com that I no longer wish to continue with the complaint because I'm not satisfied with the outcome. I spoke to a woman at ###-###-#### and I explained this to herThe public should be aware of this complaint as no one should ever book Noah's Ark Moving and StorageNow I understand why you are the only moving company that requires full cash payment for your terrible services.*** ***I did not receive a response from *** or *** regarding my email on 12/**/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was originally told on the phone that Noah's Ark would handle the complaint themselves They were aware that I moved down due to my husbands health and was quite busy They acknowledged the damaged lamp and missing painting When I informed them that I had contacted the Revdex.com they seemed upset and would no longer talk to me except to send me insurance forms They didn't acknowledge my last email I will fill out the insurance forms shortly They didn't honor thier orginal statements when I reported the items missing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke with *** (*** at Noah's Ark) on Thursday of last weekHe promises to call each customer who had a delivery on the same truck as mine to locate my boxHe also promised to refund the $credit card charge to meI am waiting for him to call me back after he makes his calls and also waiting for refund check in the mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***