Noah's Tire Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.that is totally not true the damage to my wheels is cosmetic and yes I can drive my car like that but I refuse to let this go as they know this was caused by their business and the employee by the name of *** who's responding to this claim accepted that it was an accidentAnd yes I sure did they the employee to stop as my wheels were getting worst and I do have that recorderI will never blame someone for something they did not doI will take this further if needed but will not accept their response not until my wheels are fixed or replaced by my dealerI have also contacted the Automotive Repair department and complainI have employees recorded stating that it did happen in their shop and that it was an accident, if this is not resolve I will also contact the media If necessary
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
There statements are very off from what they are replyin with all the argueing and threatening the supposed owner was the one to first threaten us by fighting in his first statement before we even started talking was your not getting your money back in a way a school bully takes someone lunch money we sat and talk about how I jus wanted my money back and that they had never placed my order when I called inon the policy of the recipt it say 50% has to be a deposite on wheels that have to be a special order and if cancellation a 35% restocking fee will be charge they did not even give me that option therfore if a 50% charge is on special orders this may not even be a special order cuz they only took a 200$ depositeThey never stated anything about not getting the money backI wonder if they have a recipt for there order of when it was placed or if they placed it at all if thats the case aswell and on what they seem to be claiming in there words are "you we do you think we work for free" they helped give me a spare but never was no money involved for that I offered to pay for that but they neglected it and keep saying your not getting your money back they have numerous reviews on yelp about negetive feed back and how they con people in to buying there products and it seems to be one of there tactics was used upon meIn closing I belive they are trying to make me out as the bad customerI jus want my hard earned money back which I feel has been stolen by the way the went about it if you can contact me personally my number is *** I have a couple questions regard this
*** ***

We are a good company, but its people like you who are cheats and try to take advantage of small companies who work hard.We know what goes on what car and there is a thing called modification on a vehicle if you did not knowYes we have people who complain that try to be smart about a small situation just like youNo offense intended.But we have been in the business for more than years and have enough experience to know what we are doingAnswer this question though, if the wheels were not the right fitment for your car and you bought it more than a year ago, why did you wait so long to come back?? Its been more than a year that you have been with the merchandise, so theres something weird about that wouldn’t you say? So whats your game plan? To use the wheels for a year and then come up with the idea that “oh Im going to go back in a year and say they didn’t fit because I want a new set” Please be honest and don’t lie and of course I’m going to show the videoWe have cameras for a reason, for customer who are dishonest and manipulating

This is regarding complaint #***This customer came and bought four tires for $After we were done with her car she started complaining about her wheels.I tried explaining that how can we be sure that the wheels weren’t scratched alreadyShe started getting all defensive and saying that I
was rudeI laughed and told her if she could move her car because she was in the work zone area and that we were done with her car.After that she demanded for us to replace all of her four wheels because her car is “new”I did not know that a or car was considered “new” up to this date.We have had this issues with other customers where they try to take advantage of us knowing that there wheels have been damaged beforeOn top of that we have a sign that strictly says "we are not responsible for damages to customer or mag wheels when changing tires.” We have that sign for a reason because sometimes the machine malfunctions or the installer makes a mistakeWe are all humans and make mistakes, no one is perfectSo as I was explaining this to the customer she started recording me and telling me that we are incompetent and that we are rude etcSo I was not going to deal with her attitude and just told her we have the sign for a reason and that she should understand that if we did “damaged” her wheel it was intentionally. After I called the cops and told me to ask her nicely to leave and if she didn’t, to record her and call again and they would escort her out of our shop. After that my co-worker asked if she wanted him to try and fix her rimsShe agreed and never said to stop or that you are damaging the wheels moreI have that recorded on our cameras.She’s making it seem like if she cannot drive with her wheels she has on right now and how can we be sure her wheels weren’t scratched at all before. The BAR recommend me to take pictures of the wheels before we work on them because they are shady people always trying to take advantage of small businesses.I hope you understandthank you for your time.This is regarding complaint #***This customer came and bought four tires for $After we were done with her car she started complaining about her wheels.I tried explaining that how can we be sure that the wheels weren’t scratched alreadyShe started getting all defensive and saying that I was rudeI laughed and told her if she could move her car because she was in the work zone area and that we were done with her car.After that she demanded for us to replace all of her four wheels because her car is “new”I did not know that a or car was considered “new” up to this date.We have had this issues with other customers where they try to take advantage of us knowing that there wheels have been damaged beforeOn top of that we have a sign that strictly says "we are not responsible for damages to customer or mag wheels when changing tires.” We have that sign for a reason because sometimes the machine malfunctions or the installer makes a mistakeWe are all humans and make mistakes, no one is perfectSo as I was explaining this to the customer she started recording me and telling me that we are incompetent and that we are rude etcSo I was not going to deal with her attitude and just told her we have the sign for a reason and that she should understand that if we did “damaged” her wheel it was intentionally. After I called the cops and told me to ask her nicely to leave and if she didn’t, to record her and call again and they would escort her out of our shop. After that my co-worker asked if she wanted him to try and fix her rimsShe agreed and never said to stop or that you are damaging the wheels moreI have that recorded on our cameras.She’s making it seem like if she cannot drive with her wheels she has on right now and how can we be sure her wheels weren’t scratched at all before. The BAR recommend me to take pictures of the wheels before we work on them because they are shady people always trying to take advantage of small businesses.I hope you understandthank you for your time

This is regarding complaint #***.This customer came to purchase a tire and had his wheel off the car and brought it in a separate vehicleWhen we were done with the work he left with the wheel and tire and left to put on his vehicleHe inspected his wheel before taking it with him and didn't
mention anything about a damage on the wheelHe later came back after an hour or so and started claiming that we damaged his rimHe was speaking to my co-worker and I was called over when he asked to speak to the managerI was explaining to him there is no way we could have scratched the face of the rim, maybe the border of the outer lip yes but not the faceThe machined doesn't even touch the face of the rimOn top of that I took photos of his other rims which were damaged even worseSo for him to accuse us of scratching his "new" rims is ridiculousAside from that we showed him our sign that says, "we are not responsible for damages done to mag or custom wheels when changing tires"And what I told him about "you people" is me referring to people like him who like to take advantage of our shopIt's not the first time we have had customers accuse us of scratching their rims when in fact their wheels have been damaged already and try to get away with getting something free from the businessIf we ran a business where we scratch every rim we mount we would be out of business since our specialty is to mount custom and after market rimsWe have trained workers who are paid to specifically paid to mount wheelsSo I don't see how he has the audacity to ask us to pay for something we haven't doneI have the pictures of his other rims and the supposedly rim we damageI also have the video of his purchase he made just in case he tries to be sneaky about the situationNow a days you never know with peopleThank you for your time

Tis is regarding complaint #***This customer came to purchase a used tire and we didn't have the correct sizeWe told her before we put the tire on that we would lend her the tire is she were to purchase it and we would switch it out for the correct size in three daysShe came three days
later but we still didn't have the tire, so she left again and came back two days laterThat day we had her tire and swapped it out for the correct size and thats when she mentioned her cap missingOne of the workers who put the tire on told her that he did put it back on,keep in mind we have surveillance cameras for the same reasonMany customers think they have all caps and don't even notice when they are missing someSo I step out and ask what the problem is and she started cussing and swearing to all of us calling us immigrantsI didn't get upset because of that I got upset and told her to leave because my worker told her that he would find her a cap and save it for her, but yet she was still complaining and being a racistAfter that I did get upset and asked to leave, not only did we give her the tire for cheap for $25(regular price is $35), not only did we tell her we would replace her cap even though we didn't misplace it, I also checked the cameras myself to see if any of the workers had misplaced her capBut no she started saying that she would sue us for her cap and that all "Mexicans" are the same when most of the workers are PeruvianI was going to find her a cap but after what she said I don't want her stepping another foot in the businessAnd she can go ahead and sue me for a cap we didn't lose and If you need the video for proof I can submit it as wellAlso if we didn't give her a receipt was because she didn't want one, its not her first time buying used tires from us and she never wants one, so I don't know wha the receipt is relevant with the situation going onEve without the receipt we still respected the agreement of switching out her tire which she clearly admits. Thank you for your time

This has nothing to do with customer service.This person has never bought anything from the business whatsoever.They are complaining about things that have nothing to do with us. As a recommendation tenths individual, call the cops and call the city if you are having
trouble

This is regarding complaint #***
sans-serif;">*** came on Saturday evening looking for wheels and tires for his vehicle
He had his eyes on the wheels JNC5xall black with gold rivets.(size inch)
He was told that there needs to be a deposit to place the orderThe wheel company doesn't open weekends, so we had to wait till Monday to place the order and *** was told this but
I guess misunderstood was he was toldHe called Monday morning asking about his wheels and he was told that the wheel manufacturer told us that the wheel was in back orderI told him
on the phone that he can come an choose a different wheel if he couldn't waitHis respond was yes, he said he would come down and check what else we had in inventorySo when he arrived
with his brother, they quickly just came and started arguing that we lied to him about ordering the wheels and what notI was trying to talk to him about the deal we made
He told me that he didn't want the wheels no moreI explained that the order was placed and that he could nope be given a refund only store creditHis brother got really upset and wanted to fight
my co workers and started treating all of us*** brother was screaming and being rude to all of us, the misunderstanding wasn't with him, its with his brother ***After seeing how violent
the brother was getting we decided to ask them to leave and come back when they are in a more positive moodAfter they left I tried to talk to *** to see what was the reason he doesn't want the
wheels or what the problem isHe replied once to my text message and hasn't replied ever since to solve the issue*** wasn't threaten, nor his brotherWe have surveillance cameras, so we
have proof that his brother was the one trying to fight my co workers and threating us about shooting the shop and what not
This is regarding complaint #
Matthew came on Saturday evening looking for wheels and tires for his vehicle
He had his eyes on the wheels JNC5xall black with gold rivets.(size inch)
He was told that there needs to be a deposit to place the orderThe wheel company doesn't open weekends, so we had to wait till Monday to place the order and Mather was told this but I guess misunderstood was he was told
He called Monday morning asking about his wheels and he was told that the wheel manufacturer told us that the wheel was in back orderI told him on the phone that he can come an choose a different wheel if he couldn't waitHis respond was yes, he said he would come down and check what else we had in inventorySo when he arrived with his brother, they quickly just came and started arguing that we lied to him about ordering the wheels and what notI was trying to talk to him about the deal we madeHe told me that he didn't want the wheels no moreI explained that the order was placed and that he could nope be given a refund only store creditHis brother got really upset and wanted to fight my co workers and started treating all of usMatthews brother was screaming and being rude to all of us, the misunderstanding wasn't with him, its with his brother MatthewAfter seeing how violent the brother was getting we decided to ask them to leave and come back when they are in a more positive mood
After they left I tried to talk to Matthew to see what was the reason he doesn't want the wheels or what the problem isHe replied once to my text message and hasn't replied ever since to solve the issue
Matthew wasn't threaten, nor his brotherWe have surveillance cameras, so we have proof that his brother was the one trying to fight my co workers and threating us about shooting the shop and what not
This is regarding complaint #
Matthew came on Saturday evening looking for wheels and tires for his vehicle
He had his eyes on the wheels JNC5xall black with gold rivets.(size inch)
He was told that there needs to be a deposit to place the orderThe wheel company doesn't open weekends, so we had to wait till Monday to place the order and Mather was told this but I guess misunderstood was he was told
He called Monday morning asking about his wheels and he was told that the wheel manufacturer told us that the wheel was in back orderI told him on the phone that he can come an choose a different wheel if he couldn't waitHis respond was yes, he said he would come down and check what else we had in inventorySo when he arrived with his brother, they quickly just came and started arguing that we lied to him about ordering the wheels and what notI was trying to talk to him about the deal we madeHe told me that he didn't want the wheels no moreI explained that the order was placed and that he could nope be given a refund only store creditHis brother got really upset and wanted to fight my co workers and started treating all of usMatthews brother was screaming and being rude to all of us, the misunderstanding wasn't with him, its with his brother MatthewAfter seeing how violent the brother was getting we decided to ask them to leave and come back when they are in a more positive mood
After they left I tried to talk to Matthew to see what was the reason he doesn't want the wheels or what the problem isHe replied once to my text message and hasn't replied ever since to solve the issue
Matthew wasn't threaten, nor his brotherWe have surveillance cameras, so we have proof that his brother was the one trying to fight my co workers and threating us about shooting the shop and what not

I'm *** ***, the manager of the tire shop, I spoke to this gentleman several times and we agreed that we would take care of his car, he would have to take it to American Tire And Brake to fix his studsAfter agreeing to that he then tells me that he also wants them to switch out something
else that has nothing to do with the studs.....So I declined and told him that he does not need to be smart about the situationFirst off all he said he was there in front of his car when we were working on it so if they didn't torque or tighten the tires why didn't he mention something in the first placeSecond of all when a tire is not properly installed or tighten, the tire comes off or gets loose instantly not one day later not two or three days laterI tell you by own experience, I had forgot to tighten down a tire for a customer myself back when I started in and the tire came out instantly not even a block awayAlso his vehicle is not a "new" car, his car is older than so his car is bound to have a few problems, but thats just my opinionSo even though I know we didn't damage his studs I was willing to fix the problem but after seeing this gentleman trying to be smart I decided to decline and he can take other measures if he wants

THIS IS REGARDING COMPLAINT #***
I HAVE TRIED TO TALK TO MR*** BUT HE SEEMS NOT TO WANT A SOLUTION.
I OFFERED HIM TO COME BACK TO THE SHOP AND DEAL WITH ME.(***)
I TOLD HIM I WOULD CHECK WHAT IS THE PROBLEM AND HE REFUSED ANY OF MY SOLUTIONSHE TOLD ME HE WANTS $BACK AND HE WANTS US TO INSTALL HIS WHEELS AND TIRES BACK ON HIS TRUCKAND THEN HE THREATEN ME BY SAYING THAT IF I DIDNT DO WHAT HE SAID QUICKLY HE WOULD ASK FOR MORE MONEY AT COURT.
I HAVE SAVED ALL THE TXT MESSAGES AS PROOF WHEN I GO TO COURTIF HE WANTS HIS MONEY BACK THERE IS A RESTOCKING FEE FOR THE WHEELS AND TIRESI WONT CAHRGE HIM FOR THE LABOR IN PUTTING HIS OLD WHEELS BACK AND HIS TIRES.
IM THINKING HES JUST USING THIS EXCUSE TO GET MONEY OUT OF IT.
I JUST WANTED TO EXPLAIN TO MR*** THAT THERE COULD BE MANY REASONS WHY IT SHAKESIT CAN BE THE TIRES ARE WASTING UNEVENLY BECAUSE ALIGNMENT HAS NOT BEEN DONE PROPERLYJUST BECAUSE SOMEONE DOES THE ALIGNMENT AFTER THE TIRES ARE BAD DOESNT MEAN THE ALIGNMENT IS GONNA FIX THE BAD TIRESI HAVE SEEN THIS ALL TO MUCH IN THIS JOB AND MANY PEOPLE ALWAYS THINK ITS SOMETHING WRONG WITH THE PRODUCT, WHEN IN FACT IS THEIR NEGLIGENCE
THE SETTLEMENT THAT I OFFER IS FOR US TO SWITCH THE TIRES FOR 225/60RFALKEN AND HAVE HIM TO HIS ALIGNMENT AFTER WE INSTALL THE TIRESTHERE WON’T BE NO EXTRA CHARGE FOR US GIVING HIM THE FALKEN, ALL WE WOULD WANT IS FOR HIM TO DROP THE LAW SUIT
THANK YOU

THIS IS CONCERNING COMPLAINT #***
EVERYTHING THAT THE CUSTOMER IS SAYING IS TRUE EXCEPT FOR THE PART WHERE I DIDN'T TRY TO HELP HIM
IT'S NOT MY FIRST TIME SELLING THE TIRES HE HAS PURCHASED, IF IT'S TRUE WHAT HE WAS TOLD AT GOODYEAR THEN ALL MY CUSTOMERS WHO BOUGHT THE SAME
TIRES HE BOUGHT SHOULD HAVE THE SAME PROBLEM HE'S HAVINGI HAVE HAD NO OTHER CUSTOMERS COME BACK AND COMPLAIN ABOUT THE PULLING WHEN THEY BOUGHT THEIR TIRES
CUSTOMERS HAVE CAME BACK WITH THE ISSUE OF THEIR CARS PULLING TO THE LEFT AND/OR TO THE RIGHT AND IT HAS ALWAYS BEEN THEIR VEHICLES THAT NEED ALIGNMENT, STRUTS, CAMBERS, OR MANY THINGS THAT CAN BE WRONG WITH THE CARMANY PEOPLE JUST HAVE IT EASY TO BLAME THE EASIEST PERSON.
I GAVE A SOLUTION TO THIS CUSTOMER AND HE REFUSED ITI TOLD HIM THAT I CAN SWITCH OUT THE TIRES FOR FREE BUT HE WANTED A DIFFERENT BRAND, I TOLD HIM I CAN DO IT BUT WE WOULD HAVE TO PAY THE DIFFERENCE FOR THE TIRE BRAND AND HE STARTED GETTING RUDE AND SAYING THAT I WAS TRYING TO RIP HIM OFF ETC
I TOLD HIM THE SAME THING IM TELLING YOU, THAT PROBABLY IT WAS HIS CAR OR THE ALIGNMENT WAS DONE WRONG BECAUSE THE TIRES THAT HE BOUGHT I HAVE BEEN SELLING THEM FOR AWHILE NOWI DO UNDERSTAND THAT MAYBE THE TIRES CAME OUT DEFECTED AND OFFERED HIM TO SWAP THEM OUT FOR THE SAME TIRES AND NEW, THE CUSTOMER REFUSED AND SAID HE WANTED A DIFFERENT BRAND I EXPLAINED TO HIM THAT HE NEEDED TO JUST PAY THE DIFFERENCE OF THE TIRE BRAND