Noah's Ark Moving & Storage Inc.

On 07/**/14, we received [redacted]'s initial complaint via email, in which [redacted]'s email complaint was immediately addressed by his sales rep. and our office manager. He was advised that we would begin the search for his missing item immediately and also question the crew members. However, we...

requested that he please allow us ample amount of time to do so. After speaking to the crew, the foreman stated that he advised [redacted] that the headboard was not secured because of some missing screws and our crew was not responsible for the lost of the screws because we were not the moving company who disassembled and loaded the bed into his storage. We were only the delivery company.
[redacted] was advised that if we were not able to locate the missing mirror, we would then instruct him to file a claim. After 6 days, we received notification from the Revdex.com indicating [redacted] had filed a formal complaint. We immediately made contact with [redacted], he did not want to file a claim, he was only interested in discussing a settlement amount. Although [redacted] had elected not to purchase any additional insurance or coverage before his move date, we offered [redacted] more than he was legally entitled too. [redacted] agreed and accepted the amount offered to him. We believe this claim to have been handled accordingly and within a reasonable time frame.

We have contacted our claims department and were informed that this claim is inline for review at the moment. They assured us that they will reach out to the customer to keep them informed of the status.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I emailed [redacted] and copied the email [redacted] on 12/**/14. The email stated the following message:[redacted],You certainly are prompt when it's in your favor.  The $100 check to me is far from a satisfactory resolution.  When I finally was able to reach [redacted] on the phone, I basically had two choices.  It was either take the $100 which I was disputing (which was the initial deposit charged to my credit card that I feel you are not owed due to all of the lost and damaged items) or nothing, because my boxes are unable to be located.  I was not offered any compensation for the items missing or any explanation as to what happened to my items, such as, how does one lose boxes that have a customer's name and address written all over it? Unfortunately for me, I did not notice my boxes were missing until some time after the delivery as I did not unpack immediately (delivery was put in my garage) and I realize this is my fault.  Otherwise, I would have included it in my first claim of my damaged luggage and missing shoe rack, which I knew were lost/damaged immediately when the truck was still at my house. I was willing to accept the $200 for the first claim as I simply went to the store and repurchased a luggage and shoe rack, but for the personal and irreplaceable items in my boxes, the $100 does not nearly suffice.  I will NOT tell Revdex.com that I no longer wish to continue with the complaint because I'm not satisfied with the outcome.  I spoke to a woman at ###-###-#### and I explained this to her. The public should be aware of this complaint as no one should ever book Noah's Ark Moving and Storage. Now I understand why you are the only moving company that requires full cash payment for your terrible services.[redacted]I did not receive a response from [redacted] or [redacted] regarding my email on 12/**/14.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As stated in our last response, the customer was given the specific information of our claims dept. as it is stated on our paperwork, and in addition, has spoken to [redacted] (myself) after the move and i verbally instructed her on how to file the claim.
Best Wishes,
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The paperwork provides a value, however, it also indicates that a level of liability will be selected on the bill of lading at a later time.NO ONE ever discussed obtaining additional insurance, NO ONE ever provided costs for additional insurance. Because you are provided initial information, should not excuse the missing items.WHAT HAPPENED to our belongings?  WHERE are they? We want them back and I don't think that is unreasonable. There were only (4) NA employees on site that day and they assured me they were the only ones loading our belongings in NJ.There are a "fixed" number of employees here, who should have or should be questioned. A truck showed up with (4) deliveries on it. Did anyone check with him? the other homes?They are always in a hurry, "sign here, sign there".  I am extremely disappointed that a mover that I used several times successfully, is now "hiding" behind this excuse.I have opened the claim, as instructed, but that does not get the missing/stolen articles back to me.  I was asked to give Jude a "few days" to locate my items and NEVER received any information one way or another.I can only assume, no effort was made. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response to Anne Daune's complaint In response to [redacted] claim we would like to stress that our estimate are based on the information we receive from the customer, and we confirm it before move date. We do not charge for extra stops, but if the customer have more items to move it will sure add...

hours to the move and in [redacted] case also the storage fee. In addition, Noah’s Ark has done whatever we could to accommodate [redacted] to reduce her cost for the move to her destination. With regard to the damage and missing items, we have a claims department that handles it. As [redacted] referenced in her complaint she was asked to file a claim with the claims department, but to-date she has not done so. Amit A[redacted] Noah's Ark Moving & Storage W ###-###-#### C ###-###-####
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was originally told on the phone that Noah's Ark would handle the complaint themselves.  They were aware that I moved down due to my husbands health and was quite busy.  They acknowledged the damaged lamp and missing painting.  When I informed them that I had contacted the Revdex.com they seemed upset and would no longer talk to me except to send me insurance forms.  They didn't acknowledge my last email.  I will fill out the insurance forms shortly.  They didn't honor thier orginal statements when I reported the items missing.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We had offered the customer all that we can offer. If she is not willing to go through a legal procedure there is not much else we can do. She had covered herself for loss and damage on this move by a minimum insurance that covers items by their weight and not their value and we have no control over that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I spoke with [redacted] ([redacted] at Noah's Ark) on Thursday of last week. He promises to call each customer who had a delivery on the same truck as mine to locate my box. He also promised to refund the $100 credit card charge to me. I am waiting for him to call me back after he makes his calls and also waiting for refund check in the mail.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am filing a response to a complaint letter dated November **, 2015, ID #[redacted].  Please review the attached file of paperwork sent to customer, which clearly indicate that the customer had received information about insurance. The last two pages are duplicate of one another, however, the...

date is different to indicate that we did respond and communicated with the client as to how to file a claim on 2 different occasions. Please confirm receipt of this email. thanks, Amit A[redacted] Noah's Ark Moving & Storage W ###-###-#### C ###-###-####
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has yet to address their unprofessional manner and address the discrepancies between verbal communication with them and their contract.  I do not believe we will reach a resolution and I will therefore continue to share my negative experience with their organization and forewarn my acquaintances in the [redacted] area. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has not addressed my claim as [redacted] mentioned in his statement. There has not been a settlement of any kind towards the items that they broke during my move.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern: At this point, we are not sure what else we can offer [redacted]. We believe that under the circumstances, Noah's Ark Moving & Storage has gone above and beyond the call of duty with regard to [redacted]'s claim.Thank YouNoah's Ark Moving & Storage Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is obvious Noah's Ark did not read or address my complaint.  The claim they reference in their response is for damages that occur during the move.  My complaint is for the damage and lost items during the time my possessions were in the Noah's Ark storage facility in the Bronx. I am asking for compensation for the items they took into their facility and that were never delivered to my new address in Colorado. I would appreciate some type of intervention from the Revdex.com. This issue is not resolved. [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have made a cash settlement with [redacted]. I did call your office over a week ago to advise and a representative took my verbal response because I was not able to do so on your website.   Thank you, [redacted] Noah’s Ark Moving & Storage

On Long distance moves such as this one the customer was informed that Noah’s Ark policy is to receive 50% of the total cost at the completion of the pickup and the balance at the time of delivery (and the form of payment at the time of delivery is either certified check or cash). With regard...

to the damages, the customer received compensation for the damages in accordance with the insurance option she chose for this move.

The check is being mailed out as we speak, please see attached.

Review: I hired Noah's Ark to help our family move from Connecticut to North Carolina. During the time we selected this company I was told we could pay for the entire service with a credit card. Upon the movers arrival, the dumped our belongings in boxes, with zero regard to them and packed the truck in an unprofessional manner resulting in damage to 3 pieces of furniture. When the movers were ready to leave our house, I received a call from Jude (one of the [redacted]s) demanding the 2nd half of the payment be made in cash to the movers. This was not what was agreed on. I was already driving to North Carolina and could not pay them, even if I wanted to. I insisted that we had agreed upon them charging my credit card for the balance, upon arrival in North Carolina. The [redacted] began screaming at me demanding payment in cash immediately and threatened to unload the truck and leave our belongings in our old house. Since I was several hours away, I negotiated to pay cash upon the truck arriving in North Carolina (versus charge it to a credit card, as initially agreed upon). When the truck arrived, they only provided 1/2 of the amount of movers to unload it, so the movers were at our house until almost 2 a.m., knowing I had a child that was in the house waiting for bedroom furniture. As the movers unloaded our furniture, we noticed that there was severe damage to 3 pieces of furniture. Our king size wooden sleigh bed had a crack across the entire headboard and there were large gashes in the wood. Our china cabinet had the front bottom corner broken off and our wooden nightstand (which matches the entire bedroom set) had the corner dangling off because something too heavy was packed on top of it. I contacted the moving company who referred me to their claims center. After filing the claim, they agreed to award me $177 in a settlement. This would not cover me buying/replacing a single piece of furniture, nor does it compensate from the unethical and unprofessional nature of this company.Desired Settlement: I would like the company to reimburse me a minimum of $2,000 to replace the furniture they damaged and for their Revdex.com rating to go down, as I used Revdex.com as a referral when selecting this organization.

Business

Response:

On Long distance moves such as this one the customer was informed that Noah’s Ark policy is to receive 50% of the total cost at the completion of the pickup and the balance at the time of delivery (and the form of payment at the time of delivery is either certified check or cash). With regard to the damages, the customer received compensation for the damages in accordance with the insurance option she chose for this move.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is incorrect - the sales person we spoke with said we could pay for the entire move via credit card. In addition the [redacted] demanded payment before the move was completed. As for the insurance option we chose, we should NOT HAVE to buy additional insurance, you should hire professional movers! The truck that was brought to our house was a budget rental truck = it was not a "moving truck" with necessary tools to ensure our items were secure. Your movers were NOT professional movers either. They ripped the drawers out of the dressers and DUMPED them in boxes, breaking dresser drawers as they went. If they do not know how to properly stack and load a truck, you should not hire them! It should not be on the customer to assume responsibility by buying more insurance, because you hire random people off the street to do your moves. If you had trained professionals it would have been done right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Please accept the statement below, highlighted in red, as our last response to [redacted] ID# [redacted]. Thank you so much [redacted] and my apologies for the delay, I don’t know why my previous response never reached you..

Thanks again,

“Some of the points on customer's last response were addressed on our last response to her. With regard to the truck used for this move, equipment malfunction is our of our control, however, we DID SHOW UP on the scheduled date to perform customer's move with replacement vehicle.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has yet to address their unprofessional manner and address the discrepancies between verbal communication with them and their contract. I do not believe we will reach a resolution and I will therefore continue to share my negative experience with their organization and forewarn my acquaintances in the [redacted] area.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recently hired Noah's arc moving for a move from Connecticut to NY. The crew was kind and courteous and professional. Their performance however, is another story. They did not take care in packing our items. They bundles items into boxes without much care or consideration, including mixing fragile items with liquids and not providing packing materials. In regards to wrapping furniture, they did wrap my dressers, etc, however, not adequately. Corners and edges were exposed. Although wrapped, my dresses was literally "Rolled" down our exterior slate stairs. Needless to say, there are now nicks and dents in our Ethan Allen furniture, that never existed before..... Several hundreds of dollars worth of small items were damages, small items such as computer keyboards, plastic items such as paper holders, pen holder, the paper tray to my scanner. While these are little items, as I began taking inventory, the costs are adding up. At first I passed it off and figured I would just go and replace the item. However, the more and more I unpacked, the more damages I am realizing. The biggest of all was a dresser in which the movers reomoved the doors without my consent. The screws and screwholes are now stripped and Im unable to fix or repair the dress. Course of action is to discard the dresser and replace it. On top of all of this, the crew approached me for the good part of the first 3 hrs of the move offering to "Knock a few hours off" of the job if I agreed to "take care of them" at the end. The request was made over and over again and was very uneasy. At the end of it all we ended up being charged for extra hours, even though the crew was an hr late and we were charged for extra travel time from CT to NY. We were given the excuse that there was an accident on 95, although I traveled the same route. Needless to say, our experience was not pleasant. Customer beware!!!!Desired Settlement: Refund for damages and overcharges

Business

Response:

We have made a cash settlement with [redacted]. I did call your office over a week ago to advise and a representative took my verbal response because I was not able to do so on your website. Thank you, [redacted] Noah’s Ark Moving & Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The information you've been provided by the company is FALSE. I have NEVER been contacted by the company and no settlement has been made or offered in any way.... The companies response is a complete fabrication.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am willing to accept the payment in the amount of $160. I will close out the complaint once and only upon receipt of the payment...Regards[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The check is being mailed out as we speak, please see attached.