Noah's Ark Moving & Storage Inc.

Review: I have been trying to obtain a settlement from the damage of several pieces of furniture and missing items upon delivery from this company. This moving company complain and settlement of damages process is through a 3rd party. The first settlement offers from the claims company denied several items with no explanation, and I have worked with them trying to get to a fair settlement for the past 6 months. Their final settlement offer has items now denied that were accepted in previous settlement offers. The claims company states I have not provided weight substantiation from my heavy furniture items, despite the fact I have provided 2 different methods of such susbtantiation. The claim company states I did not provide pictures of damage when they have been sent at least twice. From their final settlement paperwork, there is also language that stipulates other unrelated conditions in order for this moving company to release the settlement money, which I am not comfortable with. I am not sure how much this moving company is involved in their own settlement process, but when attempting to contact the moving company regarding my case, I am directed to their 3rd party. I am hoping this complain allows the company to review my case and solve it quickly.Desired Settlement: I would like to request a fair review of my claim for items that are now denied but had been previously approved (marked 61, 25 and 68) ; review of items denied (items 93 and 31) a fair assessment of the weight of the furniture based on the 2 methods of substantiation provided (for all furniture items). Based on the policies and process described initially by the company, my settlement offer should be close to $900; and not the $605 I am being offered as a final settlement. I would like to retain the right to explain the facts of my move to others if requested, and on the web. Hopefuly my case of extensive move damage is an exception to the company. I do not feel comfortable with being asked to tie the release the settlement money only if I agree to sign a document that states I cannot provide the facts of my move to others. Alternatively, if the company would like me to sign a settlement paper with such language, I request the company to pay for the repair of the damage of the furniture - estimated at $3,000 - I dont have to receive the money - the repair can be paid directly to the company. This still would not replace other minor damage and all items that were missing at delivery from all the boxes delivered open, but I could use the furniture again.

Business

Response:

This claim was handled by our claims' department at CSI just like any other damage or loss claim following all legal procedures governing Household movers in a timely manner. As part of this procedure customer has to sign a release for settlement amount before receiving the settlement check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The answer from the business just address one of my concerns with the manner my claim was processed. There was an issue with timing but I am not complaining about the timeliness of responses, but to reiterate this is my complaint:

I would like to request a fair review of my claim. I have items that were approved and then denied for no reasonable explanation. I also substantiated the weight of my furniture by 2 different methods, and the company states they were not substantiated. I have tried to contact the company for an explanation or better understanding and have been denied. I will happily sign documents for a settlement, however based on the best of my ability to understand the process, and information available to me as a customer, I am being denied a fair review of my claim. I am basing this statement per the complaint process and policies available to the customer.

The company also imposed a limit of 2/** for me to signs their current settlement offer, but I would like appropriate time to decide until the company can fairly review my claim, or answer my 3 different questions as described in the desired outcome of the complain.

I can also provide the timing of the process that were not followed correctly by the claims department (they were late from a few days to a week from the times described in the process.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In regards to the below mentioned customer complaint,

Complaint ID# [redacted]

We have spoken to [redacted] and have come to an agreed settlement in the amount of $775.00 in order to resolve this move/damage complaint [redacted] has made against Noah's Ark Moving & Storage. As, agreed, we will mail [redacted] a check this week to the home address we have on file.

Best Wishes,

Review: Noah's Ark moving company broke over $3,000 worth of personal belongings during the move they performed on August [redacted], 2014. This is defective service and not what they guaranteed over the phone. They effectively lost multiple items that belonged to me.Desired Settlement: Refund of moving charges, or refund of cost of items lost in move.

Business

Response:

We follow all proper procedures to handle claims. Customer contact our office to report the damages on her move. She was informed of the contact information for our claims department in order to properly address her claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has not addressed my claim as [redacted] mentioned in his statement. There has not been a settlement of any kind towards the items that they broke during my move.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in our last response, the customer was given the specific information of our claims dept. as it is stated on our paperwork, and in addition, has spoken to [redacted] (myself) after the move and I verbally instructed her on how to file the claim.

Best Wishes,

Review: After calling many, many moving companies for estimates I chose Noah's Ark as they seemed like the most trust worthy, put together company with A+ on Revdex.com. The pick up for my items went smoothly. [redacted] & the guys did a good job and I gave a gratuity of $150 for their good work. I had a sense of relief that my items were in good hands, but this changed every quickly. I received a call a few days later by the dispatcher notifying me that the delivery would be either that Saturday or Sunday. On Thursday evening, I received a call from the truck driver that my delivery would be made on Friday 10/*/14 between 3-5pm instead. I planned and prepared the delivery for Saturday or Sunday, then had to plan and prepare for Friday on less than 24 hour notice. On Friday, the truck never showed up. I finally called him on the cell phone number he called me on and he said he would not be making it to my house. I was infuriated that he did not call me earlier in the day to let me know he was not coming as I did not have a bed to sleep on that night. I called the office of Noah’s Ark and no one was available to handle an issue with a delivery. I spoke to [redacted] who told me he’s “just a salesman”. Then, he forwarded my call to the dispatcher who hung up on me because he told me it was a Jewish holiday. The truck finally arrived the next morning, Saturday around 8am. I was shocked to see the truck driver alone. I asked him if he was alone or if any other men were in the truck and he answered me, “Mam it will be fine”. When he arrived, he asked to use my bathroom and practically bathed himself in my sink. Extremely inappropriate. I continued to question him as I was shocked to see only one man do a delivery. He told me that he was a contractor for Noah’s Ark and that if he did the delivery with more men, he would lose money. I was worried about my bedroom furniture as it had to go up a flight of stairs, I did not want it to get damaged. Luckily my father was home and able to help him. This was absolutely unacceptable. I was told by [redacted] that 2-3 men would be making the delivery. I paid $1446 for the service and my father should not have had to help with anything. What if he wasn’t home? Because of this, the man wrote on the receipt “Driver made delivery by himself without any help from the customer or resident” because he was afraid of getting in trouble. I immediately noticed my Tommy Hilfiger luggage was severely damaged. When [redacted] picked it up, it was in perfect, almost new condition. It was delivered with black stains, the handle material all shredded and the bottom of the suitcase ripped in 2 areas. Also, my white wood shoe rack (or “white shelve” as noted on the Inventory worksheet) from [redacted] was not delivered. The truck driver said he did not have it in the truck. Once again, he said he’s “just the delivery guy”, however the man making the delivery represents Noah’s Ark. There was also an additional box that the truck driver asked if it were mine, even though it had a different color sticker on it than my items. He opened the box and I told him it was not mine. He left the box at my home because it seemed like he did not want to be bothered with it or put it back on the truck.

Initially everyone at Noah's Ark was unreachable and no one would accept responsibility/wanted to be bothered for this issue. Finally I was able to get a hold of someone at Noah's Ark named Janice who forwarded my complaint to someone who handles claims named [redacted]. She compensated me $200 for the loss of shoe rack and damage of the luggage which barely made up for all the hassle, aggravation and stress and damaged/missing items.

11/**/14 When we resolved the first problem of the shoe rack and luggage, it was a day after the delivery. Today I was going through the last of my boxes (as I had MANY boxes and have been unpacking slowly) and I realized an important box is missing. This box contained wall art, frames, and other items that were hung on the walls of my apartment. Specifically, a picture frame with 2 birds that says “love birds”, 3 box black shelf, a spindle picture frame with photos, a frame that says “love me love my dog”, a coat rack that mounts to the wall, and a picture frame of Rocky the movie. It was not delivered here. As [redacted] knows, I received a box with lamp shades that belong to someone else. I would like to know if my box was turned in. It was bad enough that my shoe rack disappeared and my luggage was completely damaged, now I am missing items that cannot be replaced. There is no price tag on these items. I am EXTREMELY UPSET. There are no words to express the way I feel. I chose Noah’s Ark primarily based on trust and hundreds of dollars of personal items have been lost or damaged. I am very disappointed in the Noah's Ark has handled my move. This company hires the worst possible people to make deliveries, people who should not be handling people’s personal belongings.

I have chosen to write to Revdex.com today because of the second incident. The first issue with the shoe rack and luggage was very upsetting but I was willing to let it go with compensation. I have easily gone to the store and replaced my shoe rack and luggage. My missing box is a new issue. In addition, I have disputed the $100 charge on my credit card until I receive satisfaction from Noah's Ark. I did not receive satisfaction other than a $200 check. That doesn't excuse an explanation.Desired Settlement: I would like to know what happened to my missing box if it means calling other customers who had deliveries on the same truck as mine and asking them if they received it in error. I want my box returned to me. If the box is unable to be found, I will calculate a cost for the items that can be repurchased.

Business

Response:

As part of our service Noah's Ark has done all to resolve customer's claim. We have compensated the customer $200 out of pocket since customer didn't purchase extra insurance. We are not in possession of any box customer is claiming missing. We sincerely apologize for any misunderstanding that may have occurred between the driver and the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with [redacted] ([redacted] at Noah's Ark) on Thursday of last week. He promises to call each customer who had a delivery on the same truck as mine to locate my box. He also promised to refund the $100 credit card charge to me. I am waiting for him to call me back after he makes his calls and also waiting for refund check in the mail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I emailed [redacted] and copied the email [redacted] on 12/**/14. The email stated the following message:[redacted],You certainly are prompt when it's in your favor. The $100 check to me is far from a satisfactory resolution. When I finally was able to reach [redacted] on the phone, I basically had two choices. It was either take the $100 which I was disputing (which was the initial deposit charged to my credit card that I feel you are not owed due to all of the lost and damaged items) or nothing, because my boxes are unable to be located. I was not offered any compensation for the items missing or any explanation as to what happened to my items, such as, how does one lose boxes that have a customer's name and address written all over it? Unfortunately for me, I did not notice my boxes were missing until some time after the delivery as I did not unpack immediately (delivery was put in my garage) and I realize this is my fault. Otherwise, I would have included it in my first claim of my damaged luggage and missing shoe rack, which I knew were lost/damaged immediately when the truck was still at my house. I was willing to accept the $200 for the first claim as I simply went to the store and repurchased a luggage and shoe rack, but for the personal and irreplaceable items in my boxes, the $100 does not nearly suffice. I will NOT tell Revdex.com that I no longer wish to continue with the complaint because I'm not satisfied with the outcome. I spoke to a woman at ###-###-#### and I explained this to her. The public should be aware of this complaint as no one should ever book Noah's Ark Moving and Storage. Now I understand why you are the only moving company that requires full cash payment for your terrible services.[redacted]I did not receive a response from [redacted] or [redacted] regarding my email on 12/**/14.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern: At this point, we are not sure what else we can offer [redacted]. We believe that under the circumstances, Noah's Ark Moving & Storage has gone above and beyond the call of duty with regard to [redacted]'s claim.Thank YouNoah's Ark Moving & Storage Inc.

Review: this company moved me from NY to Florida. They didn't properly schedule the pickup which was on 8/**/14. This was corrected and the move proceeded later that day. A brass lamp was bent and a very large painting totally lost. I reported these issues to [redacted]. He requested I wait a week to see it the painting would show up. He said his company would make it "right". I paid $500.00 for the painting (not including the original shipping charges. The brass lamp was a gift from my parents. It was not boxed and now very bent. It is still being manufactured and expensive. I believe the lamp can be repaired. [redacted] stated the company would "work" with me. When I called at the end of last week, [redacted] was dismissive and said he would send me forms (which were never sent). I did not take out insurarnce on this move this most of the items were not very expensive and the company had good reviews on line. I am very unhappy with the results.Desired Settlement: $600.00 to cover replacing the painting and fixing the lamp

Business

Response:

We follow all proper procedures to handle claims. Customer contact our office to report the damages on her move. She was informed of the contact information for our claims department in order to properly address her claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was originally told on the phone that Noah's Ark would handle the complaint themselves. They were aware that I moved down due to my husbands health and was quite busy. They acknowledged the damaged lamp and missing painting. When I informed them that I had contacted the Revdex.com they seemed upset and would no longer talk to me except to send me insurance forms. They didn't acknowledge my last email. I will fill out the insurance forms shortly. They didn't honor thier orginal statements when I reported the items missing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We had offered the customer all that we can offer. If she is not willing to go through a legal procedure there is not much else we can do. She had covered herself for loss and damage on this move by a minimum insurance that covers items by their weight and not their value and we have no control over that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I relocated from CT to Florida.

I am missing several items that went "missing" during our move.

I WAS NOT offered additional insurance, just asked to "sign here' and "initial here".

When I called, I was told 1) should have received an email and 2) I should call my HO insurance to file claim and 3) was asked to give Jude a "few days" to see if missing/stolen items could be located.

I have not heard a word from anyone; nor have I had a response from 3rd party claim company they use.

Contemplating filing a police report for stolen/missing items and taking legal action.

NOTHING was done to assist. We just want our items back.Desired Settlement: We would like our items back.

Business

Response:

I am filing a response to a complaint letter dated November **, 2015, ID #[redacted]. Please review the attached file of paperwork sent to customer, which clearly indicate that the customer had received information about insurance. The last two pages are duplicate of one another, however, the date is different to indicate that we did respond and communicated with the client as to how to file a claim on 2 different occasions. Please confirm receipt of this email. thanks, Amit A[redacted] Noah's Ark Moving & Storage W ###-###-#### C ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The paperwork provides a value, however, it also indicates that a level of liability will be selected on the bill of lading at a later time.NO ONE ever discussed obtaining additional insurance, NO ONE ever provided costs for additional insurance. Because you are provided initial information, should not excuse the missing items.WHAT HAPPENED to our belongings? WHERE are they? We want them back and I don't think that is unreasonable. There were only (4) NA employees on site that day and they assured me they were the only ones loading our belongings in NJ.There are a "fixed" number of employees here, who should have or should be questioned. A truck showed up with (4) deliveries on it. Did anyone check with him? the other homes?They are always in a hurry, "sign here, sign there". I am extremely disappointed that a mover that I used several times successfully, is now "hiding" behind this excuse.I have opened the claim, as instructed, but that does not get the missing/stolen articles back to me. I was asked to give Jude a "few days" to locate my items and NEVER received any information one way or another.I can only assume, no effort was made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have received no valid response from the business or the company they utilize for claims?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have contacted our claims department and were informed that this claim is inline for review at the moment. They assured us that they will reach out to the customer to keep them informed of the status.

Review: I moved my possessions into storage with Noah's Ark on June [redacted] 2014. Below is the email I sent the day after my move:

Below are the details of my move on June [redacted]:

I corresponded with Frank Land via telephone and email regarding my move prior to June [redacted]. The specs changed quite a bit but the last estimate was 3 hours plus 1 hour of travel. This included a stop in New Canaan to drop off a few large items at my sisters house. When I spoke to Frank about adding the stop in New Canaan he did not make any adjustments to the quote.

My job was considered a small move and was primarily 2 beds, 1 dresser, 2 end tables, 1 small couch, 1 side chair, a flat screen TV and 25 medium boxes. There was also a small desk, chair and small table that were added but the number of boxes was significantly less than 25. The storage fee was $125 per month after 30 days.

The movers were scheduled to arrive between 1:00 and 4:00 on June [redacted] and they arrived at 3:30. The foreman was Jamel (sp?) and he was assisted by two additional men.

My issues are the following:

The men were sloppy and inconsiderate of being in my home. They left soda bottles in my house and in my front yard. They left empty tape dispensers all over the house and left major scratches on my floors. They used all of my bathrooms and one of the men left diarrhea all over a clean toilet seat. When I complained to the dispatcher (Dmitri ?) he accused me of making a racist comment about one of the workers. Dmitri asked Frank to speak with me regarding my complaints and Frank refused to get on the phone.

When the movers arrived at my sisters house, they rode the truck across her lawn. They left an open knife at my sisters house and her puppy thought it was a toy and started chewing on it.

In addition to all of this, my storage charge has increased to $250+ from $125 that was given as an estimate.

As I mentioned, I have moved several times over the last 10 years. I have never seen such unprofessional, inconsiderate behavior from a moving company. It's bad enough that I had to deal with such belligerent behavior, but the fact that my sister's dog was put at risk because of the negligence of the movers is unacceptable.

Please review my comments with the owners and contact me as soon as possible.

Thank you

Anne Duane

In the time between June [redacted], 2014 and July [redacted], 2015 I have paid in excess of $2500 in storage fees and have removed items from storage 2 times. I requested my possessions be shipped to Colorado in July 2015. The cost of the move was $2300. My possessions were received in Colorado on July **, 2014. Several items were broken and all of my furniture was damaged. Several boxes were missing. The cost to replace the missing items is $1500 and the damage items replacement value is $500.

I reported the damage to Noah's Ark on September 16 and was told to report it in a claim. I spoke to Jude Angel and explained the damage occurred during the move but the missing items occurred while in Noah's Ark possession while in storage. He was rude and belligerent and did not offer any compensation for my loss.

My complaint with Noah's ark began the day I put my possession sin storage in June 2014. Jude Angel has consistently behaved unprofessionally and never taken accountability for the damage or missing items.Desired Settlement: I should be compensated for the missing items from my shipment. The total replacement of these items is $1500. I can't replace the damaged items.

Business

Response:

Response to Anne Daune's complaint In response to [redacted] claim we would like to stress that our estimate are based on the information we receive from the customer, and we confirm it before move date. We do not charge for extra stops, but if the customer have more items to move it will sure add hours to the move and in [redacted] case also the storage fee. In addition, Noah’s Ark has done whatever we could to accommodate [redacted] to reduce her cost for the move to her destination. With regard to the damage and missing items, we have a claims department that handles it. As [redacted] referenced in her complaint she was asked to file a claim with the claims department, but to-date she has not done so. Amit A[redacted] Noah's Ark Moving & Storage W ###-###-#### C ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is obvious Noah's Ark did not read or address my complaint. The claim they reference in their response is for damages that occur during the move. My complaint is for the damage and lost items during the time my possessions were in the Noah's Ark storage facility in the Bronx. I am asking for compensation for the items they took into their facility and that were never delivered to my new address in Colorado. I would appreciate some type of intervention from the Revdex.com. This issue is not resolved. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised that claim #[redacted] filed on 10/**/15 by consumer Anne Duane was settled for $750 to the full satisfaction of [redacted]. A check dated 12/**/2015 was sent to her and was cashed by her on 1/**/16. Amit A[redacted] Noah's Ark Moving & Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We contracted with Noah's Ark to provide moving services from New Haven, CT to Washington, DC. In the process, the company (1) lost some of my stuff, (2) broke one of my bookshelves and (3) told us that our bed was put together when, in fact, it was not -- causing the headboard to fall on top of us when we got into bed.

I contacted the company (7/**) to air these complaints with them, and they have done absolutely nothing. I sent a follow-up e-mail with them yesterday (8/*) and have received no response. The last communication I have had with them was from the day I sent them an e-mail (7/**).Desired Settlement: I would like a partial refund of my payment to them.

Business

Response:

On 07/**/14, we received [redacted]'s initial complaint via email, in which [redacted]'s email complaint was immediately addressed by his sales rep. and our office manager. He was advised that we would begin the search for his missing item immediately and also question the crew members. However, we requested that he please allow us ample amount of time to do so. After speaking to the crew, the foreman stated that he advised [redacted] that the headboard was not secured because of some missing screws and our crew was not responsible for the lost of the screws because we were not the moving company who disassembled and loaded the bed into his storage. We were only the delivery company.

[redacted] was advised that if we were not able to locate the missing mirror, we would then instruct him to file a claim. After 6 days, we received notification from the Revdex.com indicating [redacted] had filed a formal complaint. We immediately made contact with [redacted], he did not want to file a claim, he was only interested in discussing a settlement amount. Although [redacted] had elected not to purchase any additional insurance or coverage before his move date, we offered [redacted] more than he was legally entitled too. [redacted] agreed and accepted the amount offered to him. We believe this claim to have been handled accordingly and within a reasonable time frame.