We appolgize for the way you felt you have been treated, our goals are to ensure good customer service with all transactions, we will not refund the cost the impound since the impounding of your car was legitimate. As far causing tires to become unbalanced during the towing it just not possible to...
do this type of damage so we can't be held responsible for these costs.
So with no response or any communication of any kind on Monday I will be contacting any news outlet that will listen as well as my attorney. I have gathered the appropriate witnesses and have already consulted and for the sake of your business and bad press I would recommend you contact me about a refund before Monday afternoon... TY
Initial Business Response /* (1000, 5, 2015/06/19) */
Mark our mechanic has spoken to you twice, and explained the damage in question is not from towing. We have nothing further.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
This is the exact answer that was given on the phone, "it is not from towing" with no rationale whatsoever. This company has not seen the car, but is absolutely certain they did not cause the damage. Not sure how that is possible. There was no damage before it was towed. When I picked it up, it was dented. I would be pleased to have witnesses prepare affidavits to this effect.
The first time I spoke with Mark. It was for 20 seconds when he told me he did not have the internal paperwork but would get it and call me back, which he did not do.
Final Business Response /* (4000, 9, 2015/06/23) */
The damage claim was filled out 14 days after the vehicle was towed. We would be happy to take a look at the vehicle, but are confident our tow trucks did not cause a door ding.
We have denied this claim because it was turned in after the fact, we will not process claims that are turned in after the vehicle leaves unless it is hidden damage. In this case the damage was not hidden it was body damage. We encourage vehicle owners to inspect their vehicles before they leave the...
premises (this is also stated on the receipt). Many things can happen in a short amount of time and we will not be held responsible for damages that were not caused by us. As you stated you could see no damage to the car. When a car is damaged by a tow truck the first thing seen is scratches or cracks in plastic bumpers. This was not the case.
I am rejecting this response because:
Clearly they did not even read what I wrote. There were no scratches. I even stated there were no scratches and that the damage couldn't have been seen because it was the body kit/bumper on the front right side that came off that was re-seated from where the kit is screwed into the front right fender. I know this because it was easy to re-seat but would not stay. Like I said I would've had to have pulled on the front right portion of the bumber to unseat it in order to discover the damage because they obviously buttoned it back up real nice because my car was immaculate before hand. They even wrote there were scratches on the receipt when there were none. Also they have a dirt road lot and it had been raining prior. Do they really expect me to get underneath the car to find all of this damage? 1500 dollars worth of damage happened from me merely driving the speed limit down normal roads back to my brothers apartment? This is shameful business practice and this place was a dump. Someone please go inspect this place. Also I would like to know if they loaded my car onto a flatbed or used a tow that elevates the front or back in order to tow it. The undercarriage was where most of the damage was done and my car is low to the ground. I attached several pictures and you can clearly see there are no scratches and that you merely see the seperation of the two parts. No way this damage was caused with the car going forward because it pulled the kit off slightly which was enough to tear the screws out and scrape the bottom of the car. They had to pull my car out from the parking spot it was in backwards so how is it that me driving forward all the way back to my brothers apartment was the front right portion of my bumper able to pull itself off? Magic? No a unprofessional towing service at some small dump in Saint Paul that already has a bad Revdex.com rating. I will have to take legal action.
Please provide the address the car was towed from and also the make and license plate for the vehicle, I cannot give a response until I have this information and am able to review the file.
We appolgize for the way you felt you have been treated, our goals are to ensure good customer service with all transactions, we will not refund the cost the impound since the impounding of your car was legitimate. As far causing tires to become unbalanced during the towing it just not possible to...
do this type of damage so we can't be held responsible for these costs.
So with no response or any communication of any kind on Monday I will be contacting any news outlet that will listen as well as my attorney. I have gathered the appropriate witnesses and have already consulted and for the sake of your business and bad press I would recommend you contact me about a refund before Monday afternoon... TY
Initial Business Response /* (1000, 5, 2015/06/19) */
Mark our mechanic has spoken to you twice, and explained the damage in question is not from towing. We have nothing further.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
This is the exact answer that was given on the phone, "it is not from towing" with no rationale whatsoever. This company has not seen the car, but is absolutely certain they did not cause the damage. Not sure how that is possible. There was no damage before it was towed. When I picked it up, it was dented. I would be pleased to have witnesses prepare affidavits to this effect.
The first time I spoke with Mark. It was for 20 seconds when he told me he did not have the internal paperwork but would get it and call me back, which he did not do.
Final Business Response /* (4000, 9, 2015/06/23) */
The damage claim was filled out 14 days after the vehicle was towed. We would be happy to take a look at the vehicle, but are confident our tow trucks did not cause a door ding.
We have denied this claim because it was turned in after the fact, we will not process claims that are turned in after the vehicle leaves unless it is hidden damage. In this case the damage was not hidden it was body damage. We encourage vehicle owners to inspect their vehicles before they leave the...
premises (this is also stated on the receipt). Many things can happen in a short amount of time and we will not be held responsible for damages that were not caused by us. As you stated you could see no damage to the car. When a car is damaged by a tow truck the first thing seen is scratches or cracks in plastic bumpers. This was not the case.
I am rejecting this response because:
Clearly they did not even read what I wrote. There were no scratches. I even stated there were no scratches and that the damage couldn't have been seen because it was the body kit/bumper on the front right side that came off that was re-seated from where the kit is screwed into the front right fender. I know this because it was easy to re-seat but would not stay. Like I said I would've had to have pulled on the front right portion of the bumber to unseat it in order to discover the damage because they obviously buttoned it back up real nice because my car was immaculate before hand. They even wrote there were scratches on the receipt when there were none. Also they have a dirt road lot and it had been raining prior. Do they really expect me to get underneath the car to find all of this damage? 1500 dollars worth of damage happened from me merely driving the speed limit down normal roads back to my brothers apartment? This is shameful business practice and this place was a dump. Someone please go inspect this place. Also I would like to know if they loaded my car onto a flatbed or used a tow that elevates the front or back in order to tow it. The undercarriage was where most of the damage was done and my car is low to the ground. I attached several pictures and you can clearly see there are no scratches and that you merely see the seperation of the two parts. No way this damage was caused with the car going forward because it pulled the kit off slightly which was enough to tear the screws out and scrape the bottom of the car. They had to pull my car out from the parking spot it was in backwards so how is it that me driving forward all the way back to my brothers apartment was the front right portion of my bumper able to pull itself off? Magic? No a unprofessional towing service at some small dump in Saint Paul that already has a bad Revdex.com rating. I will have to take legal action.
Please provide the address the car was towed from and also the make and license plate for the vehicle, I cannot give a response until I have this information and am able to review the file.
(The consumer indicated he/she DID NOT accept the response from the business.)
address: [redacted]
Car: Oldsmobile intrigue license plate: [redacted]