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Nola Media Group / Times-Picayune

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Nola Media Group / Times-Picayune Reviews (22)

Circulation Manager Dennis W [redacted] has spoken to this person and will make sure the Slidell Picayune is stopped immediately Dennis gave contact information in case assistance is needed in the future We apologize for the inconvenience Phil E [redacted]

On 3/15/I spoke directly to [redacted] ***I assured her that I personally stopped her account in our systemI told her to disregard the recent bill sent to her and gave her my direct phone number for any future issues regarding a home delivery subscription to the Times Picayune[redacted] seemed very satisfied with our conversationDennis W***Regional Distribution Mgr

The refund of $is being processed today The refund will be credited back to [redacted] credit card ending in This process may take two to three business days before [redacted] will see the credit on his credit card account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12052442, and find that this resolution is satisfactory to me Regards, [redacted] ***MrW [redacted] call me this morning, 3/23, at 8:00amHe apologized for the lack of an initial responseHe said he spoke with the person involved and assured me that he would personally see to it that the issue would be resolvedHe also gave me a number to call him if the problem persists.I thanked him for his attention to this matter and trust that the issue will finally be resolved.Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11597631, and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12734953, and find that this resolution is satisfactory to me The problem has been resolved and the business even offered other ways to make corrective actions should I choose to retain or restart my subscription with them Regards, [redacted] ***

We have contacted *** *** and assured him that his address is on our Do Not Deliver list. We have contacted the distributor and asked him to stop delivery of the free paper. We have provided our contact information in case he ever needs assistance in the future. Phil
***

Our records indicate that *** *** opted-out of the premium magazine and was not charged for it. All communication pieces for the Premium Magazine had our customer service information listed and information as to how a person could opt-out of receiving the issue of September 18th
and all further issues. *** *** ** *** *** *** *** *** *s already on our opt-out list and was not charged and will not be charged for future premium magazines. If he has any other questions, please call ###-###-####. Thanks, Phil E***

A refund was issued to *** *** on March 1st in the amount of $19.32. *** *** should have received it by now. If not, please let us know at once by calling ###-###-####. We apologize for any inconvenience. Phil E***

*** *** signed up for The Times-Picayune newspaper at a kiosk stand on December 14, and paid $for 6-monthsShe also received a $gift card for signing up. *** *** moved to Texas and our records do not show that anyone called to cancel the subscription. Our
Customer Service Supervisor just called *** *** and she was wondering why she received a renewal notice for the subscription. The supervisor explained that a stop was never entered on the account. The supervisor has now stopped the account and waived the balance of $to clear the account. *** *** said she was satisfied with the resolution.Phil E***

We have asked the carrier to restart delivery right away to *** ***. We have also issued a two-month credit on her account. We apologize for the inconvenience.Phil E***

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12017133, and find that this resolution is satisfactory to me.  Just sad it took three months and had to report to Revdex.com to get a refund and not full refund. But I am done with this business and will refer my family and friends to The Advocate. Times Picayune has very poor customer service.
Regards,
[redacted]

On 3/13/2018 I spoke to [redacted] I apologized for the continuing deliveries, and asked for her Apartment # as it was not given in the Revdex.com information. Once she gave me the information I assured her the deliveries would be stopped immediately.  Dennis W[redacted]Regional Distribution Mgr.

The refund of $18.01 is being processed today.  The refund will be credited back to [redacted] credit card ending in 0391.  This process may take two to three business days before [redacted] will see the credit on his credit card account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11597631, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12734953, and find that this resolution is satisfactory to me.  The problem has been resolved and the business even offered other ways to make corrective actions should I choose to retain or restart my subscription with them. 
Regards,
[redacted]

Circulation Manager Dennis W[redacted] has spoken to this person and will make sure the Slidell Picayune is stopped immediately.  Dennis gave contact information in case assistance is needed in the future.  We apologize for the inconvenience.  Phil E[redacted]

On 3/15/2018 I spoke directly to [redacted]. I assured her that I personally stopped her account in our system. I told her to disregard the recent bill sent to her and gave her my direct phone number for any future issues regarding a home delivery subscription to the Times...

Picayune.[redacted] seemed very satisfied with our conversation. Dennis W[redacted]Regional Distribution Mgr.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12052442, and find that this resolution is satisfactory to me.  Regards,
[redacted]Mr. W[redacted] call me this morning, 3/23, at 8:00am. He apologized for the lack of an initial response. He said he spoke with the person involved and assured me that he would personally see to it that the issue would be resolved. He also gave me a number to call him if the problem persists.I thanked him for his attention to this matter and trust that the issue will finally be resolved.Regards,[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12729898, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Description: Newspapers

Address: 4013 N. I-10 Service Rd. W, Metairie, Louisiana, United States, 70002


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