Nollie Covers

Buyer beware! I ordered a car seat cover and was told that it would arrive in weeks After weeks, no cover I called and emailed and was told that it was on its way, that the owner had back problems, and that she was prioritizing my order weeks, again no cover I called and emailed again, this time with no response weeks, same deal After months, I contacted my credit card company and had them reverse the charge I never heard another peep from the company This would be Revdex.com complaint issue--however, since I was technically refunded on my card, it doesn't qualify But I am posting here to be sure that the same thing doesn't happen to someone else(Revdex.com complaints show that what happened to me is par for the course for the company)

At issue is flowers that are on back order Client received the rest of her order, and we will be sending her the flowers Can't believe she is requesting ALL her money back when she has already received the replacement car seat cover and all other accessories Of course we are not refunding her total amount, and are frankly quite shocked she would even request that! We make the highest quality replacement childrens car seat covers on the market Each is handmade for each client, and nothing is premade or off the shelf We ship with signature required, and client signed for the delivery herself So client's request for all her money back is not going to happen She received in the middle of September her custom made Graco Snugride replacement cover, replacement canopy, handmade blanket with ruffle, visor, headrest, belly pad and seatbelt covers She is missing bling flowers that we will send if they come in soon, or refund $45, the cost of the flowers if they don't

[redacted] deposited and cashed check # [redacted] from NollieCovers on May 22, She received more than her amount due, and we consider this case to be closed and resolved We can provide a copy of the cancelled check if necessary

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As of May 16, I have not received any check from Nollie Covers, which they said they sent.] Regards, [redacted]

We received a bad roll of 3D rose minky When customer told us it was fraying, we advised her to immediately stop using the cover and that we would replace with a new cover This was made and shipped It used the same fabrics as in the original cover, without the 3D roses Customer is still insisting that the sides should have been in satin As we wrote before, with our years of experience, that would NOT have worked as satin gets snagged VERY easily by babies nails, and everything else We would have then had customer asking for a third coverCustomer writing " Perhaps she got me confused with one of her other numerous customers who have been dissatisfied over the last few months" is very close to business libel and is actionable, as it is a provably statementWe are completely satisfied with our response to the problem We replaced the defective cover with a cover of equal quality that did not have the defective 3D rosesFunny how customer has used one/both covers until her child is about ready for a toddler seat and now wants a full refund after having received her original NollieCover and then a free equal quality replacement months agoWe are even willing to put satin sides on the second cover we sent her But she will have to sign a statement that if/when it snags and rips, we are not liable for that Not all fabrics are suitable for use in a car seat cover

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with this response because I have NEVER spoke with the [redacted] on the telephone and she NEVER told me what the replacement cover was going to look like. I repeatedly asked for a photo or a description of the product she was replacing mine with. She NEVER responded to these requests and I was unaware of what I was receiving until it showed up on my doorstep about a month or so after I complained about my original defective cover. I understand they do not offer returns or refunds, however, my item was defective and dangerous for my newborn infant. I expected a cover with comparable satin sides just without the 3D roses. What I received was nothing like I expected and yes I do think I deserve something comparable to what I ordered, or I should be allowed to return my DEFECTIVE item for a refund. I would like to see phone records that show we had a phone conversation. Perhaps she got me confused with one of her other numerous customers who have been dissatisfied over the last few months. I have emails where I repeatedly asked for a photo of what she was creating. Why would I have asked for those photos if we had a phone conversation and I knew what I was getting?  I am now having to take Nollie Covers and [redacted] to Small Claims because she refuses to give me a comparable item, wants to only focus on the fact that she does not offer returns or refunds, and refuses to acknowledge the liability of her defective product. Not to mention the emotional stress my husband and I went through when we realized our newborn baby's fingers were being strangled to the point they were blue!! This would have been avoided had Nollie Covers sent me a photo of what
they were creating for me or explained what was being created.Please find the enclosed photos of my newborn baby's fingers after we cut the strings from around her fingers (note the indentations).
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[As of May 16, 2014 I have not received any check from Nollie Covers, which they said they sent.]
Regards,
[redacted]

We have sent client a check.  She did not have a PayPal account or it would have been credited instantly.

We made client a second NollieCover at no charge because there were some quality issues with the 3D roses on her first cover.  We used the same fabric that was on the canopy of her first cover.  She apparently didn't think it was 'elegant' enough ... but the fabric was the identical one...

used on part of her first cover, and this was discussed with her on the telephone.
We clearly state on both our website and [redacted] sales pages that there are no returns or refunds.
The second cover we sent her was of the same high quality as all of our products.
She writes that she wanted some sort of satin fabric on the sides, we've done this for 11 years...the satin would have snagged, and we would have then had her complaining that she wanted us to make her another free cover because that one was snagging and not holding up.
We went over and above to make this client happy...including making a whole second cover at no charge (even though we could have simply 'repaired' the first one.)
We will not give a full refund after making two custom covers for her, and are content that we handled this matter in an appropriate way.

We took our first vacation in more than 10 years of being in business.  We posted this on our website.  July is also the month our sewing staff takes vacations.  We are just a small, family owned business, and after more than 10 years working with pregnant, hormonal women, we make no...

apologies for taking our first, MUCH needed vacation!  Everything we make is custom, we don't promise a specific time of completion, but normally do take around 6 weeks.  This customer's cover is being finished up and will be shipping soon!

[redacted] deposited and cashed check #[redacted] from NollieCovers on May 22, 2014.  She received more than her amount due, and we consider this case to be closed and resolved.  We can provide a copy of the cancelled check if necessary.

This is a duplicate complaint regarding the same matter as the last one.  This is the reseller instead of the client...both wrote to you.  Our answer is the same for both.  The item in question has been sent out ... tracking is [redacted]

At issue is 2 flowers that are on back order.  Client received the rest of her order, and we will be sending her the 2 flowers.  Can't believe she is requesting ALL her money back when she has already received the replacement car seat cover and all other accessories.  Of course we are...

not refunding her total amount, and are frankly quite shocked she would even request that!  We make the highest quality replacement childrens car seat covers on the market.  Each is handmade for each client, and nothing is premade or off the shelf.  We ship with signature required, and client signed for the delivery herself.  So client's request for all her money back is not going to happen ... She received in the middle of September her custom made Graco Snugride 35 replacement cover, replacement canopy, handmade blanket with ruffle, visor, headrest, belly pad and seatbelt covers.  She is missing 2 bling flowers that we will send if they come in soon, or refund $45, the cost of the 2 flowers if they don't.

Buyer beware! I ordered a car seat cover and was told that it would arrive in 6 weeks. After 8 weeks, no cover. I called and emailed and was told that it was on its way, that the owner had back problems, and that she was prioritizing my order. 10 weeks, again no cover. I called and emailed again, this time with no response. 12 weeks, same deal. After 4 months, I contacted my credit card company and had them reverse the charge. I never heard another peep from the company. This would be Revdex.com complaint issue--however, since I was technically refunded on my card, it doesn't qualify. But I am posting here to be sure that the same thing doesn't happen to someone else. (Revdex.com complaints show that what happened to me is par for the course for the company).

It has been close to 2 years and Basia from nollie covers have not sent the product I paid $500 for or she haven't returned my phone calls or emails! But guess what, I'm not stopping until I recieve FULL refund back plus xtra for wasting my time...I don't recommend her to NO ONE she has proven bad business!from Ms.Loretta my order was made 2/2016,looks like were going to COURT!

Review: I ordered a custom-made child seat cover from this company on May 22. I was promised that the product would be shipped within 4-6 weeks. The last update I had was on July 15, when the owner of the company assured me it would ship that week. It did not. Despite multiple emails to her in the meantime, I have failed to receive any further information.Desired Settlement: I want one of two outcomes, immediately:

delivery of order

full refund

Business

Response:

NollieCovers makes the highest quality replacement covers for children's car seats on the market. We have been in business for 9 years. Everything is custom, made to order. Nothing imported, and nothing off the shelf. We do not 'promise' delivery times...we merely give estimates, as everything is variable - when the special order fabric comes in, how many other orders we have, etc. etc. This was a custom, fully organic replacement cover order - we are the only company who makes fully organic replacement covers for infant and toddler car seats. We made this, shipped it to her, and have a signature that it was delivered. Did it take longer than 6 weeks, yes. Is that common with fully custom made products, yes. Did we keep the client informed the best we could, yes. It was shipped via USPS Priority Mail with Signature Required, and tracking proving delivery with signature is [redacted]As far as we are concerned, this is a pointless letter, and a moot point.

Consumer

Response:

I did receive the product, 3.5 months after originally paying for it. Although I formally retract my complaint, I would request that a note is placed in this business' file. Contrary to the owner's claims, I was not kept informed of the progress of my order. In fact, my email inquiries frequently went ignored for weeks at a time, including a request to change my shipping address. Ultimately, the owner became quite rude. Overall, an extremely unprofessional business that I would not recommend to anyone.

Regards,

Review: Ordered a seat cover 10 weeks ago.was promise 4-6 weeks.No cover yet.They don't answer the phone ,no respond at all.found 5 more people on facebook with the same problem.New customers stay away from them.Desired Settlement: Need the cover or my money

Business

Response:

We took our first vacation in more than 10 years of being in business. We posted this on our website. July is also the month our sewing staff takes vacations. We are just a small, family owned business, and after more than 10 years working with pregnant, hormonal women, we make no apologies for taking our first, MUCH needed vacation! Everything we make is custom, we don't promise a specific time of completion, but normally do take around 6 weeks. This customer's cover is being finished up and will be shipping soon!

Review: I placed my order for a carseat cover on August 6, 2013. I spoke to [redacted], who told me it would take 5 weeks to complete. The emailed receipt had a completion time of 4-5 weeks printed on the bottom.

August 20th: I emailed [redacted] to make a change to my cover. He replied the same day to let him know what I wanted to do. I replied I wanted to change the model of carseat. I never heard back from [redacted]. So I called, and spoke to [redacted], who took my new order and told me that it wouldn't be a problem.

October 7: I messaged [redacted] on their Facebook page. I said it's been 9 weeks and asked when my cover would be done.

October 10: [redacted] replied "won't be too much longer!"

November 6: I emailed [redacted], 13 weeks after ordering. He told me it was done and shipping on November 9. It actually shipped on November 16. I originally asked for a tracking number. [redacted] said he would email it to me. He never did.

December 9: I was out of state and when I returned I opened the package to the wrong order. It was the original carseat cover I ordered, and not the approved new order. I called and left a message asking for someone to please call me back. I also emailed [redacted] asking the same. No one called. [redacted] emailed me back and asked what I was I was suppose to have received. I told him the dates I changed the order and that it's been 16 weeks since they received payment for this carseat cover. I told him the model it was suppose to be. No response, no apologizes.

December 11: [redacted] emailed me that she would make a new cover and a return label would be included in the new shipment. That way I could return the wrong cover. She also stated the new cover was "cut and going into sewing."

December 23: I emailed [redacted] about the new cover and again it is "cut and going into sewing," and it "shouldn't be too much longer."

December 28: I emailed [redacted] asking for a specific time I would be receiving the cover, since they received payment for it on August 6, 2013. She responded she would update me on January 2, 2014. She never did.

January 20: I emailed and asked for a refund and a return postage label. I did not want the cover. I did not want to deal with this company anymore. No one responded.

January 27: I received the new cover and there was no return postage as promised. I emailed [redacted] and she responded that she couldn't create a label because the post office is "pretty picky." She said to send it back and she would refund the money through Paypal.

January 28: I returned the package and spent $13.71 on postage.

February 11: [redacted] emailed me and asked for my Paypal address to refund me the postage. I don't have a Paypal address. So she said she would send me a check.

February 25: I emailed [redacted] about the check.

February 26: [redacted] said she never sent it.

March 12: I emailed asking where the check was. [redacted] replied the check "is written out and being sent this week."

March 21: Still no check. I emailed "where is it?" No one ever responded.

March 25: I wrote an email to [redacted] about how unprofessional and disrespectful she and [redacted] have been. They have told me lie after lie since August. I was promised a cover in 5 weeks and it took 25 weeks! Not once have either one of them contacted me about the extra time. I always had to contact them. There have been no apologies whatsoever for any of this. It's been approximately 9 months and I still haven't been able to resolve this. No one has responded yet and they do not answer the phone. On top of all this, the cover is subpar. I have an older cover I ordered from them in 2012 and it was excellently done. This new one has small rips all along the seams.Desired Settlement: I would like the $13.71 I am owed for the return postage. I would also like them to make amends for making me wait 25 weeks for a car seat cover that is damaged. I believe they should state on their website how long the covers actually take, or at least not receive payment until the order is completed.

Business

Response:

We have sent client a check. She did not have a PayPal account or it would have been credited instantly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[As of May 16, 2014 I have not received any check from Nollie Covers, which they said they sent.]

Regards,

Business

Response:

[redacted] deposited and cashed check #[redacted] from NollieCovers on May 22, 2014. She received more than her amount due, and we consider this case to be closed and resolved. We can provide a copy of the cancelled check if necessary.

Review: - I purchased my Nollie cover on May 8, 2014 via Paypal.

- The expected ship date was June 14, 2014.

- June 23, 2014 I asked for status

- June 24, 2014 I asked for status

- June 24, 2014 status update was received and was told carseat cover was almost done being made

- July 5, 2014 I asked for status

- July 5, 2014 was told carseat cover was done and would be mailed out to me

- July 11, 2014 I demanded a tracking number or a refund

- July 12, 2014 I asked for status

- July 12, 2014 I received a tracking number

- Sept 02, 2014 [redacted] was notified via Etsy communication of the defective carseat cover. Pictures of my newborn child's hands and fingers wrapped in the material were sent with the message.

- Sept 03, 2014 [redacted] acknowledged my issue with carseat cover stating she would look into the issue and get back to me.

- Sept 15, 2014 [redacted] stated she would have a new carseat cover made for me without the "3D rose" print.

- On numerous occasions I asked [redacted] to send me a picture of the new carseat cover she was going to be sending me:

Sept 20, 2014

Sept 28, 2014

Sept 29, 2014

Each email was ignored and no picture was provided

- Sept 28, 2014 I messaged asking for a full refund because of [redacted] complete lack of communication

- Sept 29, 2014 [redacted] apologized and stated she would get the new carseat cover back to me (to which I asked again for a picture)

- Oct 20, 2014 I asked for status

- Oct 22, 2014 I received tracking for new carseat cover

- Oct 24, 2014 I received the new carseat cover

- Nov 6, 2014 I emailed [redacted] to explain that I hated the new carseat cover because it lacked the elegance the original carseat cover had. (I assumed the carseat cover would be the same satin material, just without the 3D flowers. However, the material was completely different). I asked [redacted] for her address so I could mail both carseat covers back and get a full refund.

- Oct 22, 2014 was the last communication I have had with [redacted]Desired Settlement: I want my money back!

Business

Response:

We made client a second NollieCover at no charge because there were some quality issues with the 3D roses on her first cover. We used the same fabric that was on the canopy of her first cover. She apparently didn't think it was 'elegant' enough ... but the fabric was the identical one used on part of her first cover, and this was discussed with her on the telephone.

Review: On August 30, 2014 I ordered a custom car seat cover. I was told to expect my cover in 6 to 8 weeks but never received it. I paid via [redacted] on that date $265.80. Finally, after months of e-mailing I got a response back March 18, 2015 simply asking what address I would like a refund check to be sent. I stated that it would be most effective to just refund the money through Pay Pal but I gave them my mailing address.

I received no check. I e-mailed many many more times and finally after investigating I found a customer service phone number on their Paypal account. I called May 22, 2015. I identified myself and told them that I had an outstanding order that never was made and I wanted a refund. They said "oh we are glad you called" and acknowledged that I had e-mailed them for months with no response. They told me that they did not create the cover I ordered because at the time I ordered it they were not doing organic covers for wholesale clients but they would now if I wanted. I told them no that my child was now almost grown out of her seat. After I said this the reason they gave for not filling my order is that I was a wholesale customer buying a product for myself. ( I was signed up as a wholesaler. I was considering "carrying" their covers on my website but since there was quite a delay and the product was custom and sent from them directly to my customer I wanted to make sure Nollie would fallow through with orders and the quality was acceptable before carrying their product. I am glad I didn't have customer orders that turned out like this.)

I told them I would have understood if they couldn't or didn't want to fill my order but that they could not keep my money and not deliver me a product. On 5/22/15 they told me that I would be sent a refund that week. The week went by and no check. Again, I e-mailed and they responded 6/1 that it was the beginning of the month and they had other bills to pay.Desired Settlement: I just want my money back after almost a year. $265.80. I also would like to warn anyone out there that these people are not reliable.