Norms Plumbing & Heating Inc

I purchased a QCAM QSD-mini camera on June 13thI charged it and it has never powered onI called technical support and explained that the machine will not turn onHe said it was probably defectiveI went on online and completed their RMA form on June 27thI've called today and yesterday June and June to find out how I can return the productEach time I call they claim they have sent a return label to me I have checked my spam folders and I have tested my emailThey have not sent the return label and they refuse to tell me where to mail the itemI think they are trying to delay the return until the days have passedI sent an email to them as a test and they did receive it

Received an email on 5/at 9:06AM that I could order item *** for via *** using code *** Logged on to *** and it indicated the code was not valid I tried several more times with the same result Went on vendor website (amcrest.com) and did a chat with their customer service (Timothy ***) and was told the offer was not valid , it expired He then told me the best price he could offer was $ I explained I had received the email only hours ago and again he simply said it was expired and the best price available was $

Purchased Amcrest F* *** *** *** *** in August from Amazon First unit's cooling fan went out in March returned unit and received a replacement unit that had no hard driveAsked for return shipping label and return number but only received return number and a message saying they did not have any more of this unitAsked to have my money returned with return of entire system still waiting for a reply

We purchased a home security system around AprilWe were excited and have wanted one since we moved inI immediately started putting it up and following directions and then it startedA camera was messed upI spent hours trouble shooting and on the phone with customer serviceSo we sent it backMonths passed nothingFinally I started calling and emailing I got a numerous responses of we will get that in the mailWell during the exchange of the first camera the whole system stopped workingI called a few times but ultimately wanted to do it when the other camera arrivedWell We got the camera months later after I called and pestered themIf I would have done this to them they would have changed me for the productAfter we realized it was going to be a while before we got the new camera I worked on the system we had and it was defectiveWe decided it was better to ask for a refundThey kept shuffling us around and never could get a manager even though we asked many time

Hands down the single worst company I have ever dealt with in my entire life They are the *** of unprofessional conduct Their customer service is inept, their products are inferior and defective and there "inability" to resolve any sort of issue within their "day refund period" is quite clearly rigged to run it out until the end so that you are presumable stuck with their products I've spent over months trying to get the machine I purchased from them working I've been told to submit phone numbers and email address of each of my employees who've tried to contact them, the private IT consultant who I hired to work with Amcrest, only to get pushed from one person to the next and asked to re provide the same information over and over and over again and submit forms again and again and again I've been told "I won't receive a call until you submit the document, we don't care if you've submitted it already" I've been told that I need to do this and that and then do this and that again I've been told I would get phone calls and emails only to be left waiting and ONLY get responses when I initiate contact with them again.....what sort of responses to I get each and every? The loop starts over again! Now, over months, countless hours spent personally, countless hours I've paid my employees and a private IT consultant and they still will not accept their defective products back I will not relent, they will be held accountable for their predatory and likely illegal activities RUN FAR FAR FAR AWAY FROM THIS AWFUL COMPANY

Camera's are nice, but the app never works, and error's all of the time, so it is impossible to enjoy the peace of mind where there isn't anyCustomer support is by far the worst I've ever experiencedI waited on hold for over an hour and twenty minutes, and still didn't have anyone pick upThe only way I got through was by calling the number on the Revdex.com sitei spent good money on a product that I can't useVery disappointedThis is not the way a business stays in business

Background:months ago I purchased a Qcam by Amcrest security system in which I spent over $onThat was Feb March of 2018, one of the cameras just stopped workingI went on the Amcrest website to speak with a tech and a sales person on their chat suggested I purchase a new camera from them at a discountI was happy to because finally I'd have a working cameraI received the camera this week, installed it, and the Qcam system by Amcrest was not recognizing the Amcrest cameraI went online and chatted once more with the tech and they informed me that the camera will not work because they dont make the Qcam system anymoreAs if it was years old and outdated, when in reality, it is only months oldSo, I asked why they would dupe me into spending another $on a camera they knew I could not useThey assured me they would get to the bottom of itI was duped once by purchasing a system by amcrest and duped a second time by purchasing a camera for a system that amcr

I purchased some camerasI was told by online rep that I also needed to buy POE splitters In fact, I didn't need the POE splittersWhen I return them, Amcrest charged me a restocking fee
I also did not receive the proper discount for being a FOSCAM owner

I purchased an Amcrest camera months ago I upgraded the camera firmware from the company *** as suggested for camera security enhancements after that the camera stopped displaying in the browser I went through support who agreed the camera was defective and should be replaced I waited and finally after a series of email go a response asking for my address and proof of purchases I sent all info and still no response on acceptance I called the returns number and was on hold for min and gave up but when I called the sales number they picked up on the first ring I feel defrauded of my warranty and expect a working replacement camera

I ordered wireless cameras - they delivered non wireless cameras - they sat on my counter for over days waiting for electrician to come and hook upWhen electrician arrived he told me they sent me the wrong cameras and that they are not wirelessAmcrest refuses to exchange these cameras for the ones I ordered

I bought an Amcrest home surveillance camera system in May and the remote control never fully workedThey sent me another one and it didn't workAfter numerous emails and phone calls they tried to brush me off but I persistedI convinced them to get another new remote and try it out before sending it to meThey did then admitted that it didn't work eitherThe problem is the number on the remote control does not functionThe tech support guy said he'd refer this matter to his research & development departmentI hadn't heard from them so I asked them what's going on and they said they closed out my ticket! I then asked them for a $credit and I'd go away but they've completely ignored me and that's why I'm calling youI can use the mouse to select the numbers but it just ticks me off that they would treat me like thisI've saved all of the emails that I sent to them, btw

I purchased (two) Amcrest Security Cameras on August 24, and notified the Manufacture (Amcrest) on September 27, of a problem with the "DATE AND TIME" issueThe issue is that although you set the software properly, when the motion detection email is received the date and time of the email is incorrect by hours In my email communication with Amcrest I was told that because I did not notify them by September 24, I do not qualify for a refundIf the problem was only with this camera, I would accept a replacementHowever, the problem is with the product itself and all of their camera experience the same issue I was told they do not have a fix for the issueI did some research on their Internet Forum and see that they have received complaints about the same issue going back since April 26, Yet they have not recalled or corrected the issue and continues to sell the product

I purchased Amcrest home security camerasThree of the cameras work greatOne camera will not connect to my WiFiI called the company twice requesting helpI was told both times that I need an Ethernet cord that fits this cameraOtherwise they can’t help meNo Ethernet cable was included in the package and the camera does not fit a typical Ethernet cableThey told me to purchase oneI am not making any additional purchases to fix a camera that does not workI requested a shipping label so I could return it for a new working camera or they could fix this one and ship it backThey just kept saying they could not help me unless I purchased an Ethernet cable that fits this camera!

I placed an order with Amcrest for security cameras and equipmentThey have been unable to fill the order and ship the order

Purchased a very expensive security camera system for my business last summer from the Amcrest website directly and in March the DVR stopped workingI contacted technical support and spoke to a rep who attempted troubleshooting but concluded that my device DVR was defective and that I would be receiving a replacement, since this purchase was made less than year ago, and that was withing their warranty product guaranteeI was transferred to another person who told me to send an email to their replacement department with my phone number and nameI did, and received an email response asking for my purchase receipt with date and proof of purchase, also the DVR product serial numberI did provide everything asked of me, and after that, I have still not heard anythingAfter more attempted emails from me, phone calls, and online chat sessions where I was told my "order number did not exist" I was told to call support line againI was on hold for almost hour and finally spoke w

This is a scam company Camera broke down within a month of operation Unable to reach RMA dept to follow up on replacement Support is not picking up calls neither This is a joke Don't ever buy anything from any company, specifically this one, who won't backup their own product

I purchased a security camera system last Sept It quit working sometime in Feb Due to my being away from the property for months at a time, I was unable to contact the company *** until Apr They responded back that they were out of inventory for about to weeksI purchased an extended warranty for years and they responded back that they only covered a yearThey also responded that they do not replace the product with a new one but would send a refurbished oneI received the replacement on 6/28/17, almost months laterAfter installing this refurbished unit, it too did not work at allI emailed them back and said I needed another one to replace the one they just sentThe only response I got was to get in touch with technical supportAfter waiting on the phone for over a half hour different times, I gave up and again requested another unitThe last response from them was 8/15/and all they said was your request has been updatedI have been p

After several support cases, phone calls and rma workflow, amcrest has failed to deliver a working product and has offered no solutionAmcrest advertises its IP4M-1026EW product to support SMTP email of triggered images or snapshots taken by the productAmcrest has confirmed this is a “software issue” and are working to resolve but after almost a year the product fails to work as advertised and warranty is almost up
Amcrest needs to provide either a software or hardware solution (IP5M-1173EW similar model as a replacement) to resolve issueTwo cameras