Norteno Manufacturers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] ***Thank you for your Revdex.com inquiry We appreciate our feed back and your time to discuss the concerns with the service on your vehicle After further investigation when you checked in with our front counter, it was never noted that you were having any sort of engine failure It was noted for us to fully inspect your vehicle and to check why they check engine light was on It was noted by our technician that there were multiple misfires within your spark plugs We presented a basic tune up and an oil change along with some emission work You gave us the ok to perform the basic tune up and you declined to address any other work due to the fact that you didn't want to invest much money for repairs on the vehicle We completed the work approved and after that is when we noticed on the road test that the vehicle was making some valve clattering noise If that valve clatter noise was mentioned to us when you checked in and that was what you wanted us to address we would of focused on that issue We apologize for all of the miscommunication as to us only being able to address what is mentioned to us when you check in It was also mentioned to us that [redacted] was the one cussing and being very unprofessional! At this time we cannot justify any sort of refund, however we can offer you an in-store credit of $ This in-store credit can be used towards any future service you vehicle may need Please feel free to contact me directly to take advantage of our offer

Miss [redacted] Thank you for your Revdex.com inquiry I apologize for all of your troubles and the inconvenience If you can forward me your address I can mail you copies of your repair orders I would me more than happy to schedule a time for one of our other shops to inspect your vehicle and make sure all is OK Please contact me directly to schedule a convenient time Thank you for your time and know that I'm here to address any issue.Kind regards [redacted] -***-***

Options were given, pricing for a new and used She agreed to go with the less expensive The other skid plate that was ordered and not charged for is at the shop We have told your wife that there was no charge for that part Our offer still stands and if you would like to make arrangements for the part to be installed please contact our store directly Thanks ***

[redacted] Midas does not offer any refunds! The best we can do is an in store credit for any future service. If you would like to take advantage of this offer please contact me directly. [redacted]

Ms*** Thank you for your Revdex.com inquiry After many conversations with yourself, our tech, the mechanic that repaired your vehicle in Lubbock and our supplier, the final resolution to the request of a full refund on the repairs done to your vehicle have been declined.Our investigation has determined that your vehicle had damaged our catalytic converter Torque had damaged the part, warranty disclaimers were violated and not used accordingly You have failed to bring your vehicle back to Midas to address the issue under warranty We cannot pay for another company to redo the work There were other items that were needed and you decided not to have done due to finances We regret the fact that we cannot justify any sort of refund Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

***Thank you for your Revdex.com inquiry. I sincerely apologize for your horrible customer service and the lack of attention needed as a customer. Midas take pride in take care of our customers. Unfortunately we cannot pay for someone else to work on your vehicle. I am
recommending for you to contact me directly and schedule an appointment for me to personally take a look at your vehicle. I will make every effort in making sure your concerns are addressed. Please contact me at ***.Kind Regards,*** ***Midas District Manager*** *** ***?

Mr***As mentioned before, you have violated our Midas Warranty Policy. You have chosen to have another shop other than our work on your vehicle. We cannot refund for work that was done back in 2014. Our offer still stands as is......$instore credit. Thank you for your time.*** ***210-313-

Mr*** Thank you for your Revdex.com inquiry We appreciate the communication and we apologize for all of your inconvenience As per the conversation between my store manager *** *** and your wife, we made it very clear that the part that was going to be ordered was a recycled
part We gave her different options based on price differences Your wife decided to go with the less expensive one The other price which was much more expensive was the skirt from the dealer and it was not within the budget The skid plate that was also ordered and was told to your wife that we would be able to throw that one in at no charge At this time the 2nd skid plate is at the shop Mr*** Midas is always concerned with how we communicate with customers and we always look out for the best deal for the customer In this case we were able to save you allot of money vsgoing thru the dealer We cannot justify a refund and can only assure you that the skid plate will be installed at no charge to you If you want to take advantage of the offer please feel free to contact *** *** directly at *** to schedule an appointment Again we appreciate your time and inquiry Please let us know if we can help. Kind Regards *** ***

Ms*** Thank you for your Revdex.com inquiry As mentioned in our last phone conversation, I sincerely apologize for not communicating with you and giving you an update on the repairs on your vehicle It has been a challenge in locating the PCM for your vehicle We have
finally located on out of California We have completed all the additional repairs at no charge to you When we spoke last we will arrange for it to be delivered back to your residence Thanks again for your understanding and know that we appreciate your business If I can be of any further assistance please contact me directly..... *** *** ***

Dear Ms*** Thank you for your Revdex.com inquiry After further investigation we have found that there was an issue with your rear brakes and that is why they were replaced There is no justification for any sort of refund Our warranty disclaimer has been void due to another
shop working on the work we have performed Sorry for your troubles and inconvenience to this matter. Kind Regards *** ***

Mr*** Thank you for you Revdex.com inquiry. As per our last phone conversation you agreed to accept our in store credit and an email was sent out with the amount. The in store credit can be used for any services excluding tires and batteries. We appreciate your feedback to better
serve our customers in the future. As a franchise we must follow our company policies and procedures and one thing we cannot do is pay for someone else to work on your vehicle when its under warranty with Midas. Please feel free to contact me directly if you have any further questions. Kind Regards, *** ***Midas District ManagerSan Antonio

***Thanks you for your Revdex.com inquiry. I apologize for all of your inconvenience you experienced at our Midas Pat Booker location. As per our phone conversation today, please fax me a copy of the invoice from Ford so I can further investigate this matter. We will be in
communication with each other. If you need to reach me directly my phone number is ***.Thank You,*** ***Midas Auto Service CenterDistrict OfficeSan Antonio, Tx

I understand that you guys were waiting on parts The issue I have is the communication has been unacceptable An example I spoke to you on Monday 8/14/about arrangements to get the vehicle back and you said that you would call me on Wednesday 8/16/and once again you never called me or returned any of my calls Complaint: ***
I am rejecting this response because:
Regards,
*** ***

*** ***Thank you for your Revdex.com inquiry. Our Franchise owner has ordered you a new key and it has been ready for pick up since 06/03/2015. You called and said you would pick it up on 06/04/2015, the key is till here at the office. The replacement key has been tested and the
internal chip is active and ready to use. Please let us know when you can come by and pick up your key. Thank you*** ***Midas District ManagerSan Antonio/Corpus Christi

Complaint: ***Again, that's not correct! She agreed to the service for new parts and not recycle. If it was so as you stated, how can you explain the $charges for the installation of a refurbished or recycle part when the local Honda dealer in the area only charge $for the same service including parts and installation? If anything, we were clearly overcharged for the services you renderedRegards, *** ***

*** ***Thank You for your Revdex.com inquiry. We appreciate your feed back to better serve our customers in the future. After further investigation it was found that our oil life light reset tool was not communicating with your vehicle, and we were not able to reset your oil life
light. The problem has been addressed and corrected. We also noticed that there were some scheduled maintenance that was suggested and not addressed for your vehicle. We apologize for any inconvenience this may have caused. We would like to make it up to you by offering a $in-store credit that can be used for any future service on your vehicle. Please contact me directly when you would like to schedule a time to take advantage of our offer. Thank You for your time*** ***

Mr*** Thank you for your Revdex.com inquiry. As we have spoken in the past about the work done to your BMW....we have invested allot of time and effort to find the problems with your vehicle. *** ***, our mechanic whom you were in contact with, explained every
step of the way of the work needed. We had to go in stages due to the work needed in order to address the concerns. Unfortunately we did not complete the work the first time because we couldn't justify some of the repairs. The vehicle came to another one of our Midas locations where *** our manager was able to experience other issues with your vehicle. *** received the ok to have the repairs done based on his findings and everything was communicated with you. All work was approved and done. The work was paid for and the vehicle was taken, til this day we have not heard otherwise about the vehicle not working properly. Please keep in mind that the work approved and done is under warranty and if there is any issues it must be brought back to Midas. At this time our offer still remains of an in store credit in the amount of $300.00. We are offering this amount based on a customer satisfaction consideration. We feel confident that all of the work performed and paid for is truly justified so therefor we cannot justify any sort of refund. If you are interested in taking advantage of our offer please feel free to contact me directly. Mr*** thanks again for the inquiry and know that we appreciate your business and look forward in hearing from you in the very near future. *** ***Midas District ManagerSan Antonio/Corpus Christ***

Complaint: ***
I am rejecting this response because: I do not want in store credit since I do not plan to go back to MidasI would like refund back in my credit card Call me if you have any further questions at ***Thank You
Regards,
*** ***