Norteno Manufacturers

Mr. [redacted] Thank you for your Revdex.com inquiry.  We apologize for all of your inconvenience this may have caused.  As previously mentioned we regret the fact that your A/C is not working.  The original work started in 2013, as of now all of the labor is out of warranty.  The...

parts paid for by yourself, we cannot warranty any parts that were not associated and purchased thru Midas.  You paid the supplier directly for the parts in order for us to save you money.   The part that has failed is the accumulator. The failure of this part has also effected your condenser and is not allowing it to work.  We regret the fact that we cannot justify a refund at this time, however our offer is: You supply your own parts again to save you money and we will discount the labor.  We feel this is a fair solution to this problem.  If we can be of any further assistance please contact me directly at [redacted]

Complaint: [redacted]
I am rejecting this response because: This business response is totally unacceptable to me because, it forces me to keep a business relationship this company. I have no desire to have any contact with Midas after the way they’ve handled this situation. I’ve been a loyal customer of theirs for some time. I went elsewhere for my repairs that’s, why I wish a cash refund to cover my debt. I feel like, I’m being held as a hostage by this company.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The previous Midas shop, just two weeks prior found nothing wrong with my rear brakes.  Another shop examined my brakes; they did not work on my brakes. Once they realized Midas had used the wrong parts on my vehicle, and that Midas had done repairs that were not obviously warranted, they advised me to come back to Midas, which is what I did. I have attached copies of the Midas assessment done 2 weeks and 1000 miles prior to the rear brake job being done.  It shows NO issues with my rear brakes at all. 
Regards,
[redacted]

Ms. [redacted] Thank you for your Revdex.com inquiry.  As per our past phone conversations about the unacceptable service received at Midas Auto Service Center, again we apologize for all of you inconvenience and trouble you went thru.  After further investigation and in speakingwith our franchise...

owner we regret that fact that we cannot justify a full refund for the work done on your vehicle.  As a customer satisfaction type of offer, our franchise owner has approved a $200.00 in-store credit that can be used for any future services we offer, except tires and batteries.  If you would like to take advantage of our offer please feel free to contact me directly at [redacted].  Ms. [redacted] again we apologize for all of your troubles and know that we appreciate your feed back to better serve our customers in the future.   Kind Regards [redacted]

[redacted]Midas does not offer any refunds!  The best we can do is an in store credit for any future service.  If you would like to take advantage of this offer please contact me directly.[redacted]

Dear Mr. [redacted]Thank you for your Revdex.com inquiry.  We regret the fact that you were not satisfied with the service you paid for.  We would like to justify the work not being done , please forward the photos you have help justify a refund.  We show in our records thatthe alignment was...

indeed done and you were told you needed new tires and declined any additional work.  Please forward pictures to [redacted].  We will be in communication once photos are received.  Thanks again and sorry for your inconvenience.Sincerely[redacted]Midas District Manager[redacted]

Options were given, pricing for a new and used.  She agreed to go with the less expensive.  The other skid plate that was ordered and not charged for is at the shop.  We have told your wife that there was no charge for that part.  Our offer still stands and if you would like to make arrangements for the part to be installed please contact our store directly.  Thanks [redacted]

[redacted]Thank you for your Revdex.com inquiry.  We appreciate our feed back and your time to discuss the concerns with the service on your vehicle.  After further investigation when you checked in with our front counter, it was never noted that you were having any sort of engine failure.  It...

was noted for us to fully inspect your vehicle and to check why they check engine light was on.  It was noted by our technician that there were multiple misfires within your spark plugs.  We presented a basic tune up and an oil change along with some emission work.  You gave us the ok to perform the basic tune up and you declined to address any other work due to the fact that you didn't want to invest much money for repairs on the vehicle.  We completed the work approved and after that is when we noticed on the road test that the vehicle was making some valve clattering noise.  If that valve clatter noise was mentioned to us when you checked in and that was what you wanted us to address we would of focused on that issue.  We apologize for all of the miscommunication as to us only being able to address what is mentioned to us when you check in.  It was also mentioned to us that [redacted] was the one cussing and being very unprofessional!  At this time we cannot justify any sort of refund, however we can offer you an in-store credit of $320.00.  This in-store credit can be used towards any future service you vehicle may need.  Please feel free to contact me directly to take advantage of our offer.

Ms. [redacted] Thank you for your Revdex.com inquiry.  After many conversations with yourself, our tech, the mechanic that repaired your vehicle in Lubbock and our supplier, the final resolution to the request of a full refund on the repairs done to your vehicle have been declined.Our investigation has...

determined that your vehicle had damaged our catalytic converter.  Torque had damaged the part, warranty disclaimers were violated and not used accordingly.  You have failed to bring your vehicle back to Midas to address the issue under warranty.  We cannot pay for another company to redo the work.  There were other items that were needed and you decided not to have done due to finances.  We regret the fact that we cannot justify any sort of refund.   Thank you [redacted]

Complaint: [redacted]I’m rejecting this response because that's not entirely correct. My wife didn't decide to go with the less expensive one as you so eloquent indicated.  In fact, she specifically stated that she wanted a brand new part.  The part that was installed was used without her knowledge and the price for which we were charged clearly was for a brand new one. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Miss [redacted] Thank you for your Revdex.com inquiry.  I apologize for all of your troubles and the inconvenience.  If you can forward me your address I can mail you copies of your repair orders.  I would me more than happy to schedule a time for one of our other shops to inspect...

your vehicle and make sure all is OK.  Please contact me directly to schedule a convenient time.  Thank you for your time and know that I'm here to address any issue.Kind regards [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]