I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the refund Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried to call them times and it doesn't even go to a voice mailSo I don't know what else to doEnterprise doesn't want to try to fix the issue
We have left messages for the customer to call us back to discuss and/or resolve the matter but have yet to hear back We will update once we are able to communicate again.Thank you
I have called and left a message for the customer It appears there was miscommunication at the renting location We will be refunding the additional amount that was charged
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business refunded the money, I consider this complaint resolved
Regards,
*** ***
Our Area Manager that oversees that location has attempted multiple times to reach out to the customerUnfortunately, the customer has not answered nor returned the phone callsOur Area Manager has reached out to his Branch Manager of that store and the Branch Manager states prior to us receiving
this complaint he believed all issues were resolved at the location with the customerPlease have *** reach back out to the ARM if he is not satisfiedThank you!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory for meThis issue has been resolved, and no further contact is needed
Regards,
*** ***
We have attempted to contact the customer on multiple occasions. There are documented notes of attempted phone calls to the customer to let her know the insurance company was no longer paying for her rental. There is also a documented note stating that the customer called to remove our
coverage on the third day of rental. We are willing to discuss the charges and work with the customer to fix this situation, but are waiting for a response from the customer at this time
I spoke with the customer and let her know that we would be processing her refund and investigating the situation. The customer is happy with the refund and appreciated the phone call
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not trueThe loan officer from the establishment has been working with me and also corresponding with the assistant manager *** *** of Enterprise to help me with this issue*** *** provided my family with transportation as well as provided us with a ride when my family was walking due to this defective vehicleMrs*** however does not have the authority to switch my vehicle for a vehicle of equal value or refund my money per district manager I was defrauded about this vehicle during the purchase process on October 30, by Sales Associate *** ***Enterprise management that does have the authority to handle this faulty vehicle and a solution for my family failed to communicate with me or take care of the issues with my vehicle*** *** *** *** are the loan providers through a special program and have even been backing me the entire time we have been dealing with this faulty vehicleThis vehicle is covered by warranty and has been to the dealer on four occasions for repairThe dealer and Enterprise have had the vehicle for more than days and it has been inoperableIn July when the vehicle was taken to the dealer it was told to Ms*** that the van was fixed and ready to be picked up, before she could get to pick it up another call was placed to her from the dealership that the ignition would not start yet another time (this has been going on since November and gotten progressively worse leaving my family stranded in numerous places) duplicating the issue that I have voiced from the start of this contractThe vehicle has been kept at the dealership and on the Enterprise Car Sales lot for weeks at a time and not been in my possession as I continued to make payments and maintain car insurance after losing employment due to this faulty vehicle not startingIt has been asked a number of times to STOP putting money into the faulty vehicle because it is a "lemon" and trade out the vehicle and no one has responded to me the customer the purchaser of the vehicle
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have spoken to Mr*** and resolved the matter. We discussed his future needs and made a reservation for him to pick up a van for his business needs during the holidays
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of August 2nd, have not received anything from Enterprise Rent-A-Car Please continue with the complaint
Regards,
*** ***
Upon review of the rental, the total balance comes to $for days of rental. At this time, only $has been paid leaving a remaining balance of $787.99. I have attempted to contact the customer via phone numbers listed, but get a busy signal and unable to get through to
discuss the remaining balance of the rental. At this time, we are unable to refund $or the $deposit due to the full price of the rental not being paid. Please have customer contact Area Manager, *** *** with questions ***
I was following up with your request for the Revdex.com claim regarding Enterprise Rent-A-Car, I have went on the website multiple times and responded to this claim regarding our customer. After reviewing the file and invoice, I went into the system and refunded the customer as well as sent...
them a new invoice. This situation is good to close and I appreciate your help in getting this matter squared away in an efficient manner.thanks again for your help,[redacted]Enterprise Rent-A-Car DivisionBranch Rental Manager
To whom:We worked with this customer since the initial concern was expressed. We assisted this customer in getting the vehicle to the service department. Multiple times the service department could not duplicate the issue however we provided alternate transportation for this customer...
during the diagnosis process. After multiple attempts and a customer's experience the service department was able duplicate the issue and has recommended a repair. Enterprise agreed to cover the cost of the repair along with providing transportation during the repair time. Enterprise communicated with a mutual business partner how we handled the concern and it was agreed upon that all necessary steps were taken to satisfy the customer.
The area manager in [redacted] spoke with customer and the deposit is being sent backthanks!
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the refund Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried to call them times and it doesn't even go to a voice mailSo I don't know what else to doEnterprise doesn't want to try to fix the issue
We have left messages for the customer to call us back to discuss and/or resolve the matter but have yet to hear back We will update once we are able to communicate again.Thank you
We spoke to the customer and we tracked down the refund error and have processed it
I have called and left a message for the customer It appears there was miscommunication at the renting location We will be refunding the additional amount that was charged
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business refunded the money, I consider this complaint resolved
Regards,
*** ***
Our Area Manager that oversees that location has attempted multiple times to reach out to the customerUnfortunately, the customer has not answered nor returned the phone callsOur Area Manager has reached out to his Branch Manager of that store and the Branch Manager states prior to us receiving
this complaint he believed all issues were resolved at the location with the customerPlease have *** reach back out to the ARM if he is not satisfiedThank you!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory for meThis issue has been resolved, and no further contact is needed
Regards,
*** ***
We have attempted to contact the customer on multiple occasions. There are documented notes of attempted phone calls to the customer to let her know the insurance company was no longer paying for her rental. There is also a documented note stating that the customer called to remove our
coverage on the third day of rental. We are willing to discuss the charges and work with the customer to fix this situation, but are waiting for a response from the customer at this time
I spoke with the customer and let her know that we would be processing her refund and investigating the situation. The customer is happy with the refund and appreciated the phone call
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not trueThe loan officer from the establishment has been working with me and also corresponding with the assistant manager *** *** of Enterprise to help me with this issue*** *** provided my family with transportation as well as provided us with a ride when my family was walking due to this defective vehicleMrs*** however does not have the authority to switch my vehicle for a vehicle of equal value or refund my money per district manager I was defrauded about this vehicle during the purchase process on October 30, by Sales Associate *** ***Enterprise management that does have the authority to handle this faulty vehicle and a solution for my family failed to communicate with me or take care of the issues with my vehicle*** *** *** *** are the loan providers through a special program and have even been backing me the entire time we have been dealing with this faulty vehicleThis vehicle is covered by warranty and has been to the dealer on four occasions for repairThe dealer and Enterprise have had the vehicle for more than days and it has been inoperableIn July when the vehicle was taken to the dealer it was told to Ms*** that the van was fixed and ready to be picked up, before she could get to pick it up another call was placed to her from the dealership that the ignition would not start yet another time (this has been going on since November and gotten progressively worse leaving my family stranded in numerous places) duplicating the issue that I have voiced from the start of this contractThe vehicle has been kept at the dealership and on the Enterprise Car Sales lot for weeks at a time and not been in my possession as I continued to make payments and maintain car insurance after losing employment due to this faulty vehicle not startingIt has been asked a number of times to STOP putting money into the faulty vehicle because it is a "lemon" and trade out the vehicle and no one has responded to me the customer the purchaser of the vehicle
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have spoken to Mr*** and resolved the matter. We discussed his future needs and made a reservation for him to pick up a van for his business needs during the holidays
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of August 2nd, have not received anything from Enterprise Rent-A-Car Please continue with the complaint
Regards,
*** ***
Upon review of the rental, the total balance comes to $for days of rental. At this time, only $has been paid leaving a remaining balance of $787.99. I have attempted to contact the customer via phone numbers listed, but get a busy signal and unable to get through to
discuss the remaining balance of the rental. At this time, we are unable to refund $or the $deposit due to the full price of the rental not being paid. Please have customer contact Area Manager, *** *** with questions ***
I was following up with your request for the Revdex.com claim regarding Enterprise Rent-A-Car, I have went on the website multiple times and responded to this claim regarding our customer. After reviewing the file and invoice, I went into the system and refunded the customer as well as sent...
them a new invoice. This situation is good to close and I appreciate your help in getting this matter squared away in an efficient manner.thanks again for your help,[redacted]Enterprise Rent-A-Car DivisionBranch Rental Manager
To whom:We worked with this customer since the initial concern was expressed. We assisted this customer in getting the vehicle to the service department. Multiple times the service department could not duplicate the issue however we provided alternate transportation for this customer...
during the diagnosis process. After multiple attempts and a customer's experience the service department was able duplicate the issue and has recommended a repair. Enterprise agreed to cover the cost of the repair along with providing transportation during the repair time. Enterprise communicated with a mutual business partner how we handled the concern and it was agreed upon that all necessary steps were taken to satisfy the customer.
We spoke to the customer and we tracked down the refund error and have processed it.