We have tried to reach out to this customer several times in regards to here rental. To protect her privacy we cannot release the details but is extremely important that she contact [redacted], Area Rental Manager, at ###-###-#### for a resolution to her concerns and ours.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the refund.
Regards,
[redacted]
We have left messages for the customer to call us back to discuss and/or resolve the matter but have yet to hear back. We will update once we are able to communicate again.Thank you.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have tried to call them 12 times and it doesn't even go to a voice mail. So I don't know what else to do. Enterprise doesn't want to try to fix the issue.
I have called and left a message for the customer. It appears there was miscommunication at the renting location. We will be refunding the additional amount that was charged.
We have tried to reach out to this customer several times in regards to here rental. To protect her privacy we cannot release the details but is extremely important that she contact [redacted], Area Rental Manager, at ###-###-#### for a resolution to her concerns and ours.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the refund.
Regards,
[redacted]
We have left messages for the customer to call us back to discuss and/or resolve the matter but have yet to hear back. We will update once we are able to communicate again.Thank you.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have tried to call them 12 times and it doesn't even go to a voice mail. So I don't know what else to do. Enterprise doesn't want to try to fix the issue.
I have called and left a message for the customer. It appears there was miscommunication at the renting location. We will be refunding the additional amount that was charged.
The area manager in [redacted] spoke with customer and the deposit is being sent back. thanks!