North Carolina Closing & Title Services, LLC

Mrs [redacted] The state of Arizona set all of the required lock out parameters including the violation lockoutThis changed occurred in April of Alcohol is found in many different items causing mouth alcohol contaminationThat is how you can have a fail in between two passed test Your contract clearly states that the monthly payments are fixed and fees are subject to changeThe contract further states that you are not allowed to blow any amount of alcohol into the interlockSafe Harbor provides numerous videos and information about such issues that can be found at my.azsafeharbor.netSafe Harbor is the only interlock company in AZ with a six month contract and has the distinction of working with the NIH and PIRE.org to help more people get off of their interlock requirement in the shortest amount of time allowed by law Safe harbor managers and staff have the ability to waive fees if the unit is not working properly, there was a data corruption issues or a issue with the delivery of data to the state In September you experienced such a violation and were not chargedThe reason that Sate Harbor staff cannot waive valid alcohol violations is based on the Interlock Fuel Cell that detects the amount of alcohol in your breath Each time the fuel cell is presented with alcohol it lessons the life of the unit As such the fee is valid and could not be waived by one of the Managers or customer service representatives Remember to never blow alcohol into the interlockBecause you have no other alcohol violation Safe Harbor will Waive this valid alcohol violation (ONE TIME) Safe Harbor hopes that you can be one of the 90% who get off of their interlock in months

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On the paperwork from SAFE HARBOR, It states, that "Safe Harbor is committed to helping fulfill your state required interlock as quickly as possibleWe waive any early removal fees if you are eligible for the month deferral..."I also was eligible for the month deferral and I DID get my interlock off early, so I should also have a complete refund for the removal of this Regards, [redacted] ***

Mr [redacted] After reviewing your phone conversation and prior record I hear that you are upset with the loss of your Aunt The Safe Harbor Manager detailed the fees and agreed to waive 1/of them due to your loss The Manager waive the no show appointment fee and presented you with several options To schedule your service within the contract requirements and not pay a late scheduling fee, you wold have to get your car there due to lockout To set up a appointment for the same day and not have the ability to waive the feeUnder both scenarios we agreed to waive the failure to cancel the appointment as your were in Tucson at your Aunts funeralI have reviewed the call and cannot hear the Safe Harbor manager Yell at you or call you names, or claim that you were not responsible The call that I have attached does have several times when both of you are speaking over each other and the frustration becomes argumentative You have requested $in credit for the issue Safe Harbor has already waived 1/of the $so the total amount charged or in dispute is $ Per your suggestion during the call Safe harbor will credit your account for the one time appointment fee of $please go to your account at [redacted] to review We hope that this helps with the loss of your Aunt and that you will be able to successfully complete the Interlock requirement and be eligible for the month early deferral SIDE NOTE We were unable to upload the audio file to the Revdex.com site as it will not accept the file

This was not on different occasionsThose violations happened within seconds of each other due to a faulty handset or malfunction As I had said previously there was no food, smoke or anything in my mouth and had not been for hours as I was working.I am not interested in taking a class on the effects of alcoholI am requesting a refund for the violation fee that was clearly not my faultI am sure I am not the only person safe harbor is taking advantage of this way and I feel they should be held accountable for the monies they are fraudulently taking from people

Mr*** Thank you for your service, We at Safe Harbor are part of the Veteran stand down every year for over years providing services for free to the Veterans who are thereWe also offer a reduce fee for Active duty veteransAfter reviewing your file, I can see that you are currently
delinquent on the account because you have refused to pay for your remaining unit. You currently owe (-$195.00) based on the March late feeOn March 12th after the 5day grace period you incurred a $late fee on the $monthly fee for the unit that you still haveThis late fee has been adding up additional charges for over two monthsThe issue with the early termination of your second unit was settled in December of last year To more fully explain and refresh your memory as to why we settled You chose the $Promo plan and were advised by the technician that if cancel the contract early there would be an early termination (removal) feeSee note Thursday 9/15/1:PM Luke Gallyot Paper Contract for 2nd Unit on the Harley 65mo (Promo Plan) I had this client sign this paper contract for the second unit that he has on his Harley (ARDK - ARYL5436)I also advised the client that he will need to pay a removal fee if he gets the device removed in April when his one year is up on the first/original contract with the truckThe $Promo plan has an Installation and removal fee that are waived if you fulfill the 12-month contract. Safe Harbor has already agreed to waive the Installation fee that is also due for early termination as well as additional monthly feesYou and *** agreed last year to the resolutionTo help you Safe Harbor will waive the $in additional late fees that have occurred in the last three months. You would only owe the original $late fee

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***
We have taken the time to review the phone calls and the information on the accountWith that being said I do not find any phone call including and profanity nor threats what I do find is that there was and unresolved issue of a transfer request due to you moving to *** from
Arizona with this I have submitted the correct paperwork to have the equipment that you are in position of transferred out of our inventory and into the *** company that you are currently being serviced withIn regards to fee charged, I do see that you in deed paid the transfer fee that was requested of you on 12/4/due to the missing information that was needed to process the transfer request the monthly service fee charges were added to your account. Now that all the information has been reviewed we wanted to advise you that the fees have been adjusted form your account in regards to the monthly payments and your account is zeroed outAs soon as we receive word back that the transfer of equipment has been completed we will be in contact with you to advise further
Thank You

Mr***, After reviewing your logs and notes it appears that you are having issues not blowing alcohol into the interlock machine That is not to say that you are drinking, but you are presenting alcohol into the interlock that is causing you lockouts and fees Remember that
the Ignition Interlock will multiply your breath sample 2400X to get your blood alcohol reading Refer back to the last pages of your contract for items that can cause mouth alcohol lockouts Every time your unit requires service prior to the days it is because of violations that are recorded on the data log You can review your logs at anytime from the my.azsafeharbor.net site Use your email and password to review your logs and add any notes as to how or why the violations occured On April 1st of ADOT changed their requirements for the Ignition interlock reporting in AZ These changes included but are not limited to a lock out set point of instead of and no longer requiring any time lockout for BAC violations Prior to April 1st when you blew a positive alcohol sample into the machine it would lock you out for to minutes AZ not longer has the units lock you out and the interlock will allow you to attempt to start your car immediately after the fail You can tell when you fail as the Interlock will state FAIL and your car will not start The interlock will then ask for another sample to start your car If you try to start your car and it doesn't allow you to you should STOP trying to start your car as you are presenting alcohol violations and will be charged for the violation and may get additional time on the interlock I have attached the latest log with your BAC violations from 08/18/ You can also purchase a portable breath testing machine (PBT) to help you know when you are safe to try and start your car You also have the ability to upgrade to the $a month plan where you will not be charged for two violations a month, have videos and other information on how to not violate the interlock as well as the ability to exchange up to $in violations for a 1/hour class with a licensed alcohol profesional All of the Ignition Interlock companies in AZ are monitored by ADOT and the states Attorney Generals office Safe Harbor has the fewest Violation hearing and fewest interlock extensions of all of the service providers Safe Harbor was chosen by the NIH, NIaaa because it has educational information, dashboards and phone apps to help you learn your limit and not violate the Arizona interlock requirementsSafe Harbor hopes that you take advantage of the tools like www.myazsafeharbor.net, and the phone application to finish your state mandated requirement and get back on the road

Ms*** after reviewing your complaint I see that your understanding is that there would be additional fees for as you indicated "I were to have a BAC violation or something of that nature that any mistakes on my part would be in excess of the $" On 3/6/you were charged a
$fee for a BAC violation that you reported as perfume on 2/17/ the other fees were due to a No Show on 5/8/and scheduling fees on 5/22/2015, 6/3/and 7/2/The safe Harbor plan you signed up for requires days notice to allow our shops to properly service our clients Safe Harbor offers multiple ways to schedule your appointments You can set your appointment with the technician, call and set through a CSR, use your dashboard or phone app or use our after hour phone system We apologize for the long hold but our management team was trying to confirm your call to set your appointment Please see notes attached Safe Harbor is the only interlock company in AZ that has a month contract and offers the numerous tools to help you comply with the court mandated interlock requirementPlease use your dashboard to review the LYL section to help you complete your interlock requirements It appears that you maybe eligible for the month deferral, please contact MVD to ensure all of your requirements are met

Again, In conjunction with the National Highway Safety Transportation Administration, the State of Arizona sets all of the required IID parameters for ALL of the devices that operate hereOne of those uniform parameters includes the violation lockoutThis changed occurred in April of and again, all devices must comply to the newer specificationsAs you may or may not know, alcohol is found in many different items causing mouth alcohol contaminationThat, along with the fact that the device multiplies your breath sample times to get an accurate BAC samplePlease understand that the ANY unclean breath samples that cause violations within the device, cause damage to the Fuel CellWe must then calibrate and/or repair the deviceThe offer of the education swap for violations as a means to help our customers better understands the device, the science behind alcohol and the body
Whit this information stating again we are able to offer you the $that you have already paid as a credit on your Safe Harbor account after completing a minute class with AESIf that you are not wanting take advantage of this opportunity than unfortunately there is nothing further I can help you with in regards to this matterWe have already waived the fee for of the $violation fees as well as we are offering you the ability to take a class to receive a credit for the other $violation feeAgain, If this is something you’d like to engage in, i’d be happy to discuss further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On the paperwork from SAFE HARBOR, It states, that "Safe Harbor is committed to helping fulfill your state required interlock as quickly as possible. We waive any early removal fees if you are eligible for the 6 month deferral..."I also was eligible for the 6 month deferral and I DID get my interlock off early, so I should also have a complete refund for the removal of this.
Regards,
[redacted]

This was not on 2 different occasions. Those violations happened within 9 seconds of each other due to a faulty handset or malfunction.  As I had said previously there was no food, smoke or anything in my mouth and had not been for 4 hours as I was working.I am not interested in taking a class on the effects of alcohol. I am requesting a refund for the violation fee that was clearly not my fault. I am sure I am not the only person safe harbor is taking advantage of this way and I feel they should be held accountable for the monies they are fraudulently taking from people.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not "No Show" for any appointments. I arrived for my appointment, early as usual, and was told there was nothing they could do and I would need to take my vehicle to my mechanic. I took my vehicle to the Nissan dealership and had my transmission replaced and they did call Safe Harbor on 3 occasions for codes to ensure the work was done properly and I would not receive any violations. Yet, I still received a "disconnect violation" but my battery had to be disconnected in order to install the new transmission in my vehicle. I was on the phone for nearly 90 minutes speaking with a supervisor that assured me there would be no violation for that instance if it was due to repairs and I would be responsible only if I/a mechanic/etc were to have blown alcohol into the device or damaged it.
The lack of cooperation, accountability and explanation when asking questions when dealing with representatives and management alike is abhorrent. You get a different answer depending on who you speak with and even when you talk to the same person on multiple occasions their stories change or the call I made was never documented in the system and there are no notes supporting what I was wrongfully told. I would expect when dealing with an agency handling affairs such as my driver's license and legal matters I would expect more professionalism, courtesy, respect and information. I would also expect them to honor previous arrangements made and to be held accountable for the information they give whether it is accurate or not.Regards,[redacted]

Mr. [redacted] After reviewing your phone conversation and prior record I hear that you are upset with the loss of your Aunt.  The Safe Harbor Manager detailed the fees and agreed to waive 1/2 of them due to your loss.  The Manager waive the no show appointment fee and presented you with...

several options.  To schedule your service within the contract requirements and not pay a late scheduling fee, you wold have to get your car there due to lockout.  To set up a appointment for the same day and not have the ability to waive the fee. Under both scenarios we agreed to waive the failure to cancel the appointment as your were in Tucson at your Aunts funeral. I have reviewed the call and cannot hear the Safe Harbor manager Yell at you or call you names, or claim that you were not responsible.  The call that I have attached does have several times when both of you are speaking over each other and the frustration becomes argumentative.  You have requested $50 in credit for the issue.  Safe Harbor has already waived 1/2 of the $50.00 so the total amount charged or in dispute is $25.00.  Per your suggestion during the call Safe harbor will credit your account for the one time appointment fee of $25.00 please go to your account at [redacted] to review.  We hope that this helps with the loss of your Aunt and that you will be able to successfully complete the Interlock requirement and be eligible for the 6 month early deferral.   SIDE NOTE  We were unable to upload the audio file to the Revdex.com site as it will not accept the file.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: The company has reached out and taken care of the issue I was having. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted], your contract with Safe harbor is independent of the error of [redacted]. Please refer to your contract for specific detail of the refund policy and early termination. However, to help you, Safe Harbor will be happy to allow you relief from the terms of your signed contract and refund all...

portions of the remaining balance less the cost of Installation and removal of the unit. These services were performed at your request after being advised to verify with [redacted] your Ignition Interlock requirement. You have a right to seek relief from the [redacted] for [redacted]'s mistake in notifying you of your need for a interlock at their error. You will need to provide them with the following;The court order of Dismissal of your DUI for the court of record that handled your case. The [redacted] letter notifying you of your need for the Ignition interlock.The correspondence or Motor vehicle record showing that their notice to you was in error.We at Safe Harbor are here to provide any additional documents on cost to help you with the states error. Please provide a correct accounting that will be refunded waiving all other fees just the Install and removal fee.Thank you [redacted]

Ms. [redacted] Your statement that you are eligible for the 6 month deferral would require you to have had the interlock for a period of 6 months, complete your alcohol education and screening and have no violations with the interlock during the 6 months and provide a letter from [redacted] stating you are eligible for the early deferral.  Non of those actions have occurred.  It is hard to understand why you do not hold [redacted] accountable for their mistake.  Safe Harbor has fulfilled all of its obligations to you and installed an interlock into your car upon your request.  Safe Harbor didn't tell you to install a interlock, [redacted] did.  Safe Harbor didn't mistakenly remove your interlock requirement, [redacted] did.  Safe Harbor has given you the correct way to rectify the [redacted] mistake by providing you the information on how to get the states [redacted] to reimburse you for [redacted] error.  Safe Harbor has also agreed to waived your late scheduling fee, same day appointment fee and all other fees less the cost of installation and removal of the device from your car.  Your choice to not take the steps provided by the state for just such errors and issues indicates that you don't want to involve the state in this matter as they may recognize their error and require the interlock again. Again that is between you and the state.  If you don't understand the process or who to contact at the state, Safe Harbor can help you and also request a hearing with [redacted] and the [redacted] where proof of your DUI dismissal will be required for further action by any of the parties.  Please don't hesitate to let Safe Harbor know if you would like us to take such action.

Dear Dr. [redacted],  It is unfortunate that you are having difficulties complying with the AZ IID requirements. There is no indication that your unit is malfunctioning.  All interlocks in AZ are required to use an alcohol fuel cell detector that only detects alcohol. Safe Harbor uses [redacted]...

interlocks.  They are required to be calibrated for accuracy every 90 days.  When you breathe into the device your breath passes over a platinum fuel cell. As the alcohol evaporates on the heated platinum fuel cell it creates an electrical discharge that is measured.  The more alcohol detected the higher the charge and the higher the recorded BAC reading.  The higher charged BAC violations the less life of the IID unit and extra cost of a new unit or Fuel cell, hence the violation fee. There are small amounts of alcohol in many products that are consumed.  The IID takes your breath sample and multiplies it by 2100 to get your blood alcohol reading.  So even a small amount of alcohol can create a violation.  You can review the LYL videos and messages at [redacted]. I have attached two of the data logs that you have access to in your portal.  You can see in the header of the document that the unit was calibrated within to 90 days to ensure accuracy. The Safe Harbor system also sent you automated email messages about Missed retest and Mouth alcohol violations. To avoid any future extensions please use the tools that Safe Harbor has provided. The Safe Harbor phone app to put in notes that can be viewed by MVD about the mouth alcohol violations so MVD can have your side of the story when the High BAC is reported. Make sure that MVD has your correct address. You only have 15 days to request a hearing on the IID violation extension so don’t wait. Always keep some water to clean your mouth prior to providing a breath sample. If you fail a test you are NOT REQUIRED to take another test right away. You can wait and rinse your mouth out with water.

Mrs. [redacted]  The state of Arizona set all of the required lock out parameters including the .02 violation lockout. This changed occurred in April of 2015.   Alcohol is found in many different items causing mouth alcohol contamination. That is how you can have a fail in...

between two passed test.  Your contract clearly states that the monthly payments are fixed and fees are subject to change. The contract further states that you are not allowed to blow any amount of alcohol into the interlock. Safe Harbor provides numerous videos and information about such issues that can be found at my.azsafeharbor.net. Safe Harbor is the only interlock company in AZ with a six month contract and has the distinction of working with the NIH and PIRE.org to help more people get off of their interlock requirement in the shortest amount of time allowed by law.  Safe harbor managers and staff have the ability to waive fees if the unit is not working properly, there was a data corruption issues or a issue with the delivery of data to the state.  In September you experienced such a violation and were not charged. The reason that Sate Harbor staff cannot waive valid alcohol violations is based on the Interlock Fuel Cell that detects the amount of alcohol in your breath.  Each time the fuel cell is presented with alcohol it lessons the life of the unit.  As such the fee is valid and could not be waived by one of the Managers or customer service representatives . Remember to never blow alcohol into the interlock. Because you have no other alcohol violation Safe Harbor will Waive this valid alcohol violation (ONE TIME).  Safe Harbor hopes that you can be one of the 90% who get off of their interlock in 6 months.