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North Shore Commercial Door Company, Inc.

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Reviews North Shore Commercial Door Company, Inc.

North Shore Commercial Door Company, Inc. Reviews (47)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Consumer sent the following
update: Yes, the company contacted me the next morning after you contacted them They refunded my money in full, and said they were apologizing for the attitude that their employee who is in charge of returns displayed.I thank you for all of your help I really love the Revdex.com here in Columbus, now in Cleveland!

Customer needs to follow our return policyI will waive restocking fee and shippingThe part they ordered will in fact worked as advertisedthese issues are typically user error

Our return policy can be seen at the following link: http://www.northshorecommercialdoor.com/return-policy.html After that time frame the warranty his handled threw the manufacturerWe told the customer to contact *** for there replacement partThis is how issues with this product line
are handledI'm sorry the customers had issues with the opener close to a year after he purchased itThey need to understand that we did not build the opener and any defects are the responsibility of ***. Thank you Matthew O***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

Please provide an order number so we can look up the order and try and resolve any issue

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When they offered me the rma I expressed concern about the factory inspection requirement (after a factory inspection a refund will be issued), to my concerns Tyler replied "do you want it or not"Communication ended at that pointAs said previously it sets up a bad situation where I pay shipping and then they have the ability to not issue a refund. One reason for return again is failure of the "• Corrosion Protection:Frame and control enclosure protected by baked on, long lasting enamel finishAll shafts protected by yellow chromate coating." this claim can be publicly viewed at http://www.***.com/oth_op.shtml. I would be happy to provide pictures to show the failure of the materialAnother reason is evidence of water entry into the electronics enclosure, I will be happy to provide pictures of this as well.Tyler could you address my concern about the factory inspection requirementAlso please provide dollar amount I would be issued for return and any fees I would be charged or that would be taken from the return amountAs offered by the *** represenative, would you or someone arrange the shipping with a shipping company
Regards,
*** ***

I don't know how to respondThe customer received the refund so this should be closed

Our offer is off the tableCustomer may return just like everyone else as long at it is with in the day return periodMy offer was genuine but now I am offended and insultedThe product the customer ordered is *** compatibleSome people lack the ability to properly follow instructions in order to set there car up to the systemThe product we sold works as advertised. Here is a copy of our return policy that the customer is welcome to follow: To return an order you must receive a RMA, please fill out the form below.No RMA's will be issued by phone, please fill out the RMA request form belowNo return will be accepted without an RMA being issued.Purchases may be returned for any reason within daysWe do not accept returns after days from delivery.Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions.All returned orders are assessed a 10% return feeShipping and handling fees are not refundable.Items returned incomplete are subject to additional fees to replace or repack components(IE: batteries, visor clips, instructions, etc.).Items returned damaged, used, or non re-sell-able are not refunded.There is a 25% restocking fee on all Garage Door Springs.All of our springs are made to orderWe are sorry for any inconvenience this may cause

We issued a refund after reviewing the factsWe will deal with the manufacturer

I'm sorry the customer feels this wayBut our policy is posted per the guidelines set forth as common practice in eCommerceThe customer may send us a self addressed postage paid envelope and we will return the item they sent back that was outside of our posted policyThey may also feel free to stop in and pick it up at our storeThank you

After reviewing the customers issue we have agreed that they are not responsible for return shipping and have refunded them as requestedI trust this solves the issue

Here is the return policy on our website: http://www.northshorecommercialdoor.com/return-policy.html

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This customer is rudeI cant belve that the Revdex.com would forward a complaint with this kind of languageOur return policy is posted on our site at this link: http://www.northshorecommercialdoor.com/return-policy.html This customer may send it back like anyone elsePlease follow the return
policy. Matt

The warranty is with the manufacturerThey have made an offer to solve the customers issueI suggest they take them up on itWe are not willing to do anything on an opener that has been installed for half a year or longer

Per our return policy we do not refund original shipping chargesWe did not charge them times for shippingWe simply deduct 10% restocking fee from material total then the balance is refunded

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Let it go on record that the business is hard to deal with, does not go out of their way to rectify the situation, and should be avoidedThis may be why they are not a member of the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This issue will never be resolved to my satisfaction.
Regards,
[redacted]

The customer does not wish to follow the guidelines of the warranty/return procedure. We also feel the need to mention that the customer placed one of his orders over the phone and was informed that he was purchasing special order items that are non returnable. He was still offered a return authorization that he decided not to accept.

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Address: 162 Edgewood St, Elyria, Ohio, United States, 44035

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