North Shore Commercial Door Company, Inc.

Dear [redacted]Your RMA # is [redacted] . Please write your RMA# on the outside of the package where it is clearly visible. Please include a copy of this email with your return. Also, all returns MUST include the original box and instructions, if any, that the product was shipped in to avoid...

additional surcharges. Thank you.SEND THE ITEM BACK TO:NORTH SHORE DOOR RETURNSRMA# [redacted]162 EDGEWOOD STREETELYRIA OH 44035Thank You!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I need them to state they will refund invoice total of 96.22. After the deflecting blame for the units performance and blaming the user, I do not value their word. I want the amount in writing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted] <casey_[redacted]@yahoo.com>Attachments9:52 AM (22 hours ago)to me I have received a harassing and insulting call from Matt O'[redacted] regarding my complaint.  See attached email from Matt denying knowledge of the call and a screen shot from my phone showing a call from his business that lasted 7 minutes.Obviously he has credibility issues and is trying to deny and cover his tracks.  I would like my money back from this company and forget I ever did business with them.

I have already presented my case. I have nothing further to ad. We are going to stand behind our posted policy. NO RETURNS ON SPRINGS.. If the customer would have ordered the correct springs this would not have been an issue. We make it clear that springs are made to order and CAN NOT be RETURNED. A copy of our policy follows: To return an order you must receive a RMA, please fill out the form below.No RMA's will be issued by phone, please fill out the RMA request form below. No return will be accepted without an RMA being issued.Purchases may be returned for any reason within 30 days. We do not accept returns after 30 days from delivery.Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions.All returned orders are assessed a 10% return fee. Shipping and handling fees are not refundable.Items returned incomplete are subject to additional fees to replace or repack components(IE: batteries, visor clips, instructions, etc.).Items returned damaged, used, or non re-sell-able are not refunded.Garage Door Springs are not returnable. All of our springs are made to order and cannot be resold or returned to our vendor therefor we cannot except them back. We are sorry for any inconvenience this may cause.

As we told this customer he needs to erase the receiver by holding the learn button on his opener is for 30 seconds. Once all of the controls are erased he needs to follow the instructions and reprogram the remotes. If he can not do so. He may use our return form to request an RMA and we will send him his return instructions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.What happened to the two year warranty i was promised? Proof of this promise can be publicly viewed on northshore website at http://www.northshorecommercialdoor.com/maothhecotro.html scroll down to the question and answer section, you will see the question I asked about the waterproof abilities of this opener. I also attached a screen captured image. Revdex.com please review the website immediately and document what you find because north shore will likely remove this from their website. North shore needs to stand behind what they sell and what they promise.Regards,
[redacted]