North Shore Commercial Door Company

Order a door opener on 8/27/20 and NSCD stated online usually ships next day. After a few days went by I called and was told their were sold out and would email shortly with a delivery update. First I should have been told at check out you were sold out! After 2 weeks and no email I tried again. Was emailed this time stating order would be shipped at end of that business day and I would get tracking # email by end of day. Well once again few days later nothing. Ive called more times than I can count to each department with no answer.

Terrible Terrible Terrible services. I received my bearings and torsion springs in separate shipments. That's not a problem, but when I called 6 times to get an idea of the delivery time for the torsion springs, I would always get a recording. I left 2 messages and never got a return call. Finally, 8 business days later, I received the springs. I was able to cancel a new order from another company which was a mistake. The torsion springs they sent me slipped after 22-1/4 turns, so they shipped out an incorrectly set cone in one of their springs. I need to get to 28! I'm not sure I will waste more time returning their faulty merchandise, since I've already wasted so much time with them already. My guess is they will probably try to find a way not the refund me.
That's just a terrible way to do business! I'm not going to advertise for any other companies, but I think any company elsewhere would be better for the little people this one!

I placed an order for an item online on 9/6/20. Received confirmation of order via email the same day. Money debited my account. The product has not been shipped. I have contacted the company 6 or 7 times & have left voice mail messages with no reply from company.

Have contacted by phone and email several times for garage door opener ordered online. A *** stated trouble with tracking information. I asked for a refund if they couldn't tell me when I would receive my opener. This *** stated they would refund our $480. I still have not received this refund and the phone numbers do not go to a person so I have left VM ( when able) and replied to original email. No one has called back.

I ordered a spring and some other parts for a garage door on or about September 7, 2020. They said I'd get a tracking number when the order shipped. I called, and e-mailed on or about the 14th and was told their software failed and IT dept was working on it. They e-mailed that my order had probably shipped. I called and e-mailed again on the 17th with my order number to find out if my order had shipped. Their e-mail response was the same, probably shipped. I would like a definitive answer on status of order.

On August 23, 2020 I placed an online order for a Craftsman garage door opener circuit board. I rec'd an email with my oder confirmation. On August 26 @ 2:40 pm, I sent this company an email asking if the order had shipped. At 2:41 PM, I rec'd an answer stating the order had not shipped due to an American & slowdown worldwide due to the pandemic and their difficulty receiving product. On August 27 @ 9:53 AM, I again emailed *** questioning why my credit card was being charged before they shipped my order and questioned how long the logic board wld be on back order. He responded @ 10:32 AM, that "we always charge the customer at the point of sale. We should be shipping your order next week." On September 1 @4:36 PM, I sent another email asking the status of my order and that if they were unable to get this part to please let me know and to credit my card. On Sept 2 at 12:01 PM, *** sent me an email indicating that my order had been cancelled and my account would be refunded within 24 hours. On Sept 3rd at 12:28 PM, I again contacted Miss *** and her response at 2:13 PM was, "It has been processed, please allow 24-48 hours for it to show back into your account." On Sept 8 at 2:30 PM , I called Miss *** and she informed me she was processing the refund as we spoke and I rec'd a confirmation email from her @ 3:08 PM stating "You'll receive it no later than tomorrow. It is now September 10th and it has still not been refunded. It is appearing on my credit card as "Pending". Please help me get this amount back ($96.77).

This company is disgraceful. Placed an order for 3 inch door brushes with a guy named Tyler and he sent 1 inch brushes. The company said I could return the items but that I would have to pay the return shipping charges. I asked why should I have to pay shipping costs when it was there mistake. A guy named Mike said he would email me a return shipping label but he never did. I called and emailed the company for 5 days and they stopped responding to emails or wouldn't return calls. Poor run company and sure wouldn't ever order anything from them again.

This company is horrible. They sent me the wrong part and when I brought it to their attention, they told me “times are hard” and refused to take responsibility. Going back and forth 8 times with Tyler
***, who must be the owner due to his confidence in projecting a rudeness that would alienate any customer forever, I provided the evidence showing him his error, which he still refused to correct. The time it’s taken him to to rudely respond 8 times and now provide his support to my credit card company, has cost him twice what it would have cost to correct his mistake. Also, during the process, I learned that they ripped me off on a previous order charging me for a “long life” spring, which my installer said was not what was sent. There is definitely a problem with this online retailer. Wouldn’t be surprised is Chapter 11 is in their near-term future.

Purchased electric garage door opener. No trouble installing it. When our tenant saw how difficult it was to program, they said remove it. We did, repacked it carefully, returned it the day we got (with great difficulty) their RMA # ***. For months tried to get refund, without reply.
In December, they finally replied: "...noted it was missing major parts...and had to be discarded." It WAS NOT missing parts.
This is beyond bad service-they issued return merchandise authorization, and threw away our property without refund. Amount is $270.37 + 22.14 shipping. This is a THEFT of almost $300.00. These people are common thieves. They should NOT be doing business with anyone.

Detailed documents enclosed along with annotations order placed via telephone 24 September 19 via US mail serviceOrder received & incorrect merchandise for garage doorUpon placing order, I was informed I would not be charged shipping

Worst company ever! DO NOT DO BUSINESS WITH THEM! I wish I could give them zero starts. Placed an order, and received email that part was delayed and would ship in 5 days. Two weeks later, I had not received update or the part and emailed the company. Got an automated reply asking how did they do..but no response to my email. Called the number listed on website. The phone recording says it's better to email for quicker response. I left a message anyway. No call back. I called again a week later, left another message, and no reply. I needed to cancel the order because I couldn't wait for a part because I was moving and needed the part sooner. But I couldn't get anyone to respond to my calls or emails.
6 weeks after I ordered(!!!!!!!) they finally emailed me to say my part was shipping soon. By the time I got their shipped email, I had already sold my house and moved overseas. I don't need the part anymore and now if I get the part it will be forwarded to me, but the company won't pay the return shipping on the part. Plus I'm also out the $14 I originally spent on shipping. They claimed that a month after I ordered they sent me an email saying part was backordered, but I never received that email, and regardless, one month is an unacceptable amount of time to update a customer on an order status!
When they finally emailed to tell me the part would be shipped soon, I replied to that email the same day it was sent. The next day they replied and told me the part was already shipped and I could not change my address or cancel the order.
The worst part about this company is their HORRIBLE customer service. When I finally figured out how to do the "chat" option, the man, Taylor, I chatted with was mocking me, admitted that their phone and email system was flawed, and still refused to accept any responsibility for their shortcomings in communication. Claimed it was all my fault, and I needed to stop complaining about the situation. I asked to speak to a manager and Taylor said he was the boss. If this is the person in charge of this company, I highly recommend all buyers shop from a much more professional and customer service oriented company. This company doesn't deserve a dime from anyone if this is how they treat customers. I've attached a transcript of the EXTREMELY UNPROFESSIONAL chat I had with the "boss" Taylor. When you chat with them, you can have the transcript emailed to you, so this chat is word for word(except for some order# info Revdex.com is making me take out). Wish I would have read these reviews first.
*TRANSCRIPT*
You
i'm extremely frustrated because I ordered a part in october, and only got an email yesterday that the order finally shipped. this is completely unacceptable!
Taylor
Hello
Give me one moment please
What is your order number?
You
*** I tried emailing and calling your company multiple times. could't get anyone to call back when I left a message, and all emails were ignored!!!
Taylor
That does not sound like us as all emails should be answered within 24 hrs
let me look into this
You
my issue is that I tried to contact you because it was taking much longer than 5 days to ship. does it also not sound like you to not ship an item ordered for over 6 weeks?!
Taylor
Looks like those were on back order with the manufacturer and was filled on the third.
I do apologize I show an email on the 11th was sent making you aware of the delay as the supplier had zero in stock
You
if any of my emails or calls would have been answered I could have alerted you that I moved, and the address I orginally gave would not work. I was never told it was backordered, instead I received an emal that it would be shipped in 5 days
Taylor
We specialize in parts that other cannot access sometimes it does take us longer to source the parts
The emails are automatic through our system automatically sent to all orders with out a tracking number.
You
the 11th of november? that's still a MONTH after I originally ordered. I ddin't even get an email that stated that. i've searched my email multiple times to make sure I didn't miss any emails from you
Taylor
I just searched your email in our database we only have 1 email from you
You could have cancelled your order at anytime you could of changed your address at any time before it was shipped
You
how could I have changed or canceld the order, if I couldn't get you to email or call me back??
Taylor
I would of tried emailing the correct email
You
did you reply to the email you see that I sent?
Taylor
Yes we did the one we received yesterdy
If the item is sent back to us as undelivered we will issue a refund.
You
I emailed you on teh 22ndof october and received an automatic reply saying youd be in touch within 24hrs
Taylor
I do not show that in our system
You
never heard back until I saw the shipped email yesterday
Taylor
I do apologize I am not sure where that email went but our sales staff did not receive it
You
Support - North Shore Commercial Door support@northshorecommercialdoor*** via zendesk.*** Tue, Oct 22, 9:24 PM to me Please type your reply above this line -## Your request (***) has been received and is being reviewed by our support staff. To add additional comments, reply to this email.
Taylor
Very odd that number is not showing in my system
You
this was my reply email, so I definitely sent an email to the correct email address.
Taylor
What would you like me to do for you ?
You
I want a refund on this part! you charged my card in october, not when it was shipped, and I already had to order the part from somewhere else because sold my house and needed the door fixed
Taylor
I already told you I would do that
As soon as we receive the part back as undelivered we issue a refund
Can I help you with anything else today?
You
I think it will be forwarded to my here in texas now.I don't need it in texas, I need it in guam. if it gets here to texas, will your company pay to return this part?
Taylor
We would not customer is responsible for all return shipments to us
To return an order you must receive a RMA#, please visit our returns page: http://www.northshorecommercialdoor.com/return-policy.html Once submitted you will be contacted within one business day.
You
your company is teh worst. I can't believe how long it took for a part to ship(that was never labeled as backordered when I ordered it). you never responded to email or calls
Taylor
You never cancelled the order with us is the bottom line we have no record of any emails
You
and now you won't pay to return a part that I couldn't cancel or cahnge teh ship address on becasue I COULD NEVER GET ANYONE TO REPLY TO ME!! be sure to look for my negative reviews all over the interenet.
Taylor
at any time you could have got on this chat and asked to cancel an order we are on 5 days a week
You
I just sent you the reply email your company sent me. how is that not a record of your lack of correspondence and me tryng to contact you
Taylor
I already told you that is not pulling in our system
You
I did not understadn this chat, it was my daughter that showed me when I was complainging about what . horrible company you are
Taylor
have a nice day
You
that is not MY FAULT that your system is not registering emials properly!!!!
how and what about not ever calling me back?
Taylor
I gave you the answer and you do not like it so you want to write reviews
Who did you call and leave a voicemail for
?
You
I called the number lisetd on your site. it said best wasy to get ahold of us was to email...so I emailed
and I called again
Taylor
Voicemails we do not always hear the full phone number or name or reason so there is no way of tracking that.
Can I help you with anything else today?
You
you are giving me attitude because i'm trying to tell you your customer service is not good. and youre' telling me that yes, you do have problems wth phone calls and emails. THIS IS YOUR PROBLEM! I as a customer tried very hard to contact you and you just admitted that voicemails don't all go through, and your email system didn't register my email...even though I got an automated reply
Taylor
Have a nice day
You
no one from your company has ever apologzed for this complete lack of communication, and youre still giving me attitude.
totally unaccpetable business practice
Taylor
no this conversation is over you forgot about this order we sourced the parts for once shipped you started crying
We have a return policy you are more then welcome to return the parts for a refund
You
yes, I do want a refund but your compnay needs to pay to ship back!
Taylor
no happening have a great day !
You
wow. I want to speak to a manger
Taylor
I am the manager
You
this is unacceptble costomer service
well who is your boss
Taylor
I am the boss
You asked a question
You did not like the answer
Its our policy and its on the website before you even place an order with us
You
you are obviously not able to to provide any cusotmer service. I don' tlike the answer because you said I needed to change the order before it shipped. I couldn't get a hold of anyone to change the order before it shipped
and youre saying it's becasue you don't "hear the phone" and that YOUR System didn't register my email(EVEN THOUGH I GOT RESPONSE BACK FROM YOU!!) how is all that my fault???@!!!
Taylor
Have a nice day
You
please, tell me how this is my fault.
Taylor
We have zero record of you contacting us until the item was shipped
You are complaining about $13 item
send it back for refund
You
I just showed you the reply email that I got from you. how is that not a record?
Taylor
I have no idea
You
and if 13 doesn't mean much to you, why don't you refund my money now?
Taylor
because that is not how we do business have a nice day

ASSISTANT ORDERED A PART FOR AN AUTOMATIC DOOR WHEN SHE SHOULD HAVE ORDERED PARTS FOR MANUAL DOOR. AFTER REPEATED ATTEMPTS TO EMAIL TO RETURN PRODUCT I HAD UPS RETURN TO SENDER. I HAVE ALREADY DISPUTED WITH BANK. ONE GUY SAYS THEY NEVER GOT THE ITEM BACK, TWO OTHER GUYS BOTH STATED THAT *** GOT IT BACK AS THEY DROP SHIP. SO WHEN I SENT IT BACK IT WENT RIGHT BACK TO THE FACTORY . THIS IS 741.00.....ALOT OF MONEY FOR ANYONE! CAN'T GET ANYONE TO RETURN CALLS AND FROM WHAT I AM SEEING ON REVIEWS.....I AM NOT LIKING IT. BANK REVERSED PROVISIONAL CREDIT AS THEY FOUGHT IT ON THIER END AS WELL....SO NOW THEY HAVE MY MONEY AND THE MERCHANDISE! COMPLETELY UNPROFESSIONAL

ORDERED CAPACITOR 9/6. 7.00 PART. NEEDED IT QUICK AS VERY HARD TO OPEN GARAGE DOOR. THEY HAD AN OVERNIGHT SHIPPING RATE.HIGH BUT I NEEDED IT. 28.88 SHIPPING ON THIS 7.00 PART. BY 9/9 IT STILL WASN'T HERE. EMAILED THEIR CUSTOMER SERVICE 3 TIMES.*** CONTACTED ME AND I SAID IT WAS SUPPOSED TO BE 9/7. HE SAID IT WAS OUT OF STOCK AND (THEY) HAD TO ORDER IT WHICH SHOULD HAVE SAID IT WAS OUT OF STOCK. I HAD TO CALL A REPAIR COMPANY MONDAY 9/9 TO COME OUT AND THEY DID AND REPLACED SAID PART. THIS PART SHOWED UP 2:30 9/10. I ASKED *** ABOUT RETURNINGIT. HE SAID TO GET ON THEIR RETURN PARTS ON THEIR WEBSITE. IT SAID THEY WILL NOT REFUND 10% AND ADTL. 25% AND THEY DO NOT REIMBURSE SHIPPING. I EXPLAINED OVERNIGHT IS THE NEXT DAY NOT 4 DAYS LATER. NO REPLY. BAD BUSINESS PRACTISE.

The consumer purchased parts for a garage door on July 25,2019 and paid extra money for next day delivery. The consumer did not receive the product until July 29, 2019 and the garage door parts were not even the right type of parts. The consumer had to purchase a new garage door opener from a different business. The consumer called the business to ask for a refund with the overnight fee he was charged and was denied. The business stated Fed Ex does not work Friday, Saturday or Sunday.

I ordered new garage springs and had some uncontrollable things happen during shipping. I called and all seemed taken care of, until the following week when I tried to follow up around the order status. I understand that the springs are made and special ordered but I don't understand or accept that it can't be communicated when you call and leave 4 voicemails and have not return calls. I called today and spoke to a man in Customer support who refused to transfer me to a supervisor due to the lack of communication. Then told me he wasn't going to help and called to a m-f'er and a *** then hung up on me. When I called back amazingly nobody heard it and the rep refused to give me his name. I don't believe this business is ran this way but for some reason someone is getting away with it.

We ordered a set of (right and left) Wayne Dalton Torquemaster garage door opener springs, and a cable and drum assembly. We received the shipment, but there were 2 left springs on 11/2/18. We immediately emailed them about the problem, and then telephoned them the next business day, Monday 11/5/18. They requested us to send pictures of the springs that we received, which we did immediately. We got no response from them, so we called several times leaving our name and phone number, but never received a return call. They then stopped answering the phone entirely, so we called and used the "sales" option and explained to the person answering the phone that no one is returning our calls and requested to speak to a supervisor. He assured us that someone would call us shortly. We have not heard from anyone since. We sent one more email on 11/6/18.

The company sent the wrong item to me which is a garage door opener, after I had given them the wright numbers off the original one I wanted to replace so I was told to used the email to asked for a return order I did and nothings happening.Later I was told to call manufacture for what I don't know because I did not order from them so i'am tired of the run around it should not be this difficult .The number on the one that was sent to me is GlTR-3 and the numbers on the one I have are ACSCTG Type 3 .

I ordered a part for my garage door on 09/12/2018 on line. On there confirmation it stated that it would be shipped 1-5 days. On 09/21 I called to let them know I did not get it and they said that it was on the way to there warehouse (Talked to ***). On 09/27 I still have not received it and I called and talked to (***) and he said that it was not in yet and not sure when it is coming in, but that he would get to the bottom of it and e mail me back. Well, I got my credit card statement and it was billed to me and I never received a response from Northshore commercial door. How can a company not be honest with anyone, bill me before I receive the part and lie on there confirmation that it will be shipped 1-5 Days? and I just keep getting the run around. I plan on calling my credit card company and getting a refund, write a review on the bad service and communication if I do not hear from them in 5 days.

I contacted North Shore customer service to see if the WHY EVO remotes offered on their website were compatible with my garage doors. North Shore customer service told me explicitly that they were, so I ordered two, only to find out later that they were not compatible. The refund process was painful and obnoxious, and they only refunded the cost of the remotes, not the full order price including shipping, despite providing them the email correspondence and explaining that I never would have ordered the remotes if I had been correctly informed.

I placed order number *** on February 6, 2018. The person on the phone wanted to take my order on the phone and charge me more for shipping than on its website. I have not received my order even after being promised it being shipped.