North Trail RV Center

scheduled recall work on water heater hazard repair not done, water leak on interior living quarters not repaired but charged for repair
I scheduled for a water heater recall that presents a scalding hazard to be repaired took the unit in and told them of several other deficiencies with the unit I purchased from them.the black water tank valve pull was very hard to pull in and out and I was told it was repaired, there is a leak in the wall behind the passenger seat in the living quarters of the RV that I was charged 1/hours diagnoses time as well as repair but the unit is still leaking the back up camera is fogged over and you can not see the image clearly in the monitor, I was told that the recall work and camera was going to take an additional 2-weeks before they could repair them although they were made aware of the parts needed and the work to be done at the initial schedulingthey didn't have the parts for the water heater and camera and said they had ordered the wrong pa

Great people to deal with from sales to Finance to the service Department everyone was courteous and very informativeDerick was a real pleasure to deal with

Gave $deposit on motor home pending financing, financing was denied dealer refused to refund deposit
Gave $deposit on motor home pending financing, financing was denied dealer refused to refund deposit
Purchase date 1/20/16, Mountain Aire, $499,Gave $deposit on credit card

Air Conditioner repair and lies high cost something that should be covered warranty
I brought an RV from them used about a year ago we used times before we had an issue with the roof in the bathroom started leaking it never leaked due that the RV is parked in a pole barn to protect it from the weather they fixed the issue but sloppy job on sealing itThe AC was not cooling it was almost degrees inside they took it ran the test this was done in June 30, left the RV for a week they told me that the AC was going to be replaced but since I had a camping trip planned I had to use it but then I got it back July they told me bring it back to switch the unit also I had a bad relay switch for the house power and the grey tank was not showing on the panel how much was in it the bill was about they after I told them that this is not fair they drop it to but still the RV is not even a year old with issues alreadySo on August I took it back for the AC unit sw

North Trail was professional, prompt and listened to our needsThey provided honest and straight forward information allowing us to select the coach that best satisfied our needs
Since returning home, I have had calls making sure our expectations were satisfied and to make sure we had not encountered any issues on our trip homeDuring the process I had questions regarding clarifications of items we had and one rather minor issue which may require warranty workIn each case North Trail has been prompt in responding

The dealership refuses to refund our deposit on a motor coachWe test drove the coach, and agreed to purchase the bus and left a deposit at their facility However I emailed the dealership both the salesperson and the finance manager stating we changed our mind and were not going to take delivery of the used coach they had in stock The sales person called me the next day and by the end of the call was very upset he was not going to get the commission for the sale since another sales person would sell the coachEric Halso stated that management would call about processing the deposit refundIt has been almost two months and I have yet to receive any calls from their dealershipThe deposit was 10,
Product_Or_Service: Tiffin Allegro Bus 45LP

North Trail Rv provided us with repair work and it resulted faulty, they refuse to assume responsibility
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On August XX XXXX North Trail Rv completed a repair job on my RV for several reasons, the main reason was to reprogram a slide that had an issue and would not closeNorth trail returned the RV to me and it seemed to be working properly, within a few days once again the RV slide would not closeI have tried contacting them several times in reference to the matter but unfortunately they have told me my call will be returned and that never has been doneOnce again I called today and they suggested I scheduled an appointment although I asked several times to speak to a manager due to the fact that I live in Hollywood and their location is in Fort Myers and it is an extremely lengthy drive, I needed reassurance that this time around the service would be done properly, afterwards they informed me that they "no longer" do these type of repairs and I would have to find an

While completing warrantee work, service tech cut two holes in flooring material and refused to fix it
I brought my Jayco travel trailer in to North Trail RV they were suppose to fix the wobble in the dinette table, June Wile fixing the table which still wobbles the floor material "linoleum" was damaged in places that line up with the screws that were tightened by North Trail RV I did not see the damage because the slid out was not put out We did not use our camper for months, it was parked in our driveway and not moved (Feel free to check all camp grounds/RV resorts in the US and Canada we did not camp)We went camping Labor Day weekend September 1st and noticed the damage to the floor I(*** ***) immediately called North Trail RV buy phone message, I was called back and told to bring it in I dropped it off on a Saturday and was informed a few days later that the damage was my fault and North Trail RV would not fix it It is impossible that they did no

Poor representation of extended service warrantyThe dealer has completed poor repair and service history, Major water issues they wont address
I took the coach in for service due to many problems, the big one being a water leak causing damage inside the walls, then the power stems, cabinetry, and a leak in the shower areaWords cannot describe the way I feel about the service department and the complete lack of commitment to quality, customer service and care the dealership has shown since we bought the RV new from themNorth Trail RV sold me on a Quote, "Bumper to Bumper warranty for $3,in which their staff stated that while the RV is covered under this warranty, I would never have to pay for a repair other than the normal, tires, wipers, services and batteries, that has not been the case, the warranty seems to be almost uselessThis coach was purchased new from North Trail and has only been serviced by North Trail, every time it has been in there for repairs and service,

A+ Salses Dept. did exactly what they said. We drove !,000+ miles to purchas a trailor only seen on line. They quoted a price for or old trailer site unseen. They honored their offer. We drove 450+ miles further even though an exact same model of Airstream trailer was closer due our salesman, Bill [redacted]

Everyone at North Trail RV Center was extermely helpful and knowledgable. I enjoyed the experience for the start tothe finish. Everyone in the sales, finance, and service department is first rate. I would recommend North Trail RV Center to everyone.

We had been searching for a handicap accessible RV for months. I called North Trail RV and talked with Tamra [redacted] explaining what we needed. While you had nothing in your inventory at the time, she kept our name and called us when the Windsport became available. She was very knowledgable and guided us through the purchase process. She was very professional and we were grateful for her assistance. Since we were located in N C, she e-mailed us pictures which was very helpful. Thanks also for the excellent help we received from your finance department.

I am 66 years old and have never written a customer review in my lifetime. For the first time ever, I feel compelled to write a well deserved review on a highly exceptional customer experience. North Trail RV Center Service department Manager, Derek [redacted], was the most professional, courteous, and patient person I have ever had the pleasure to deal with as a customer. His professionalism and genuine concern about customer satisfaction was beyond belief. I purchased my used Newmar Mountain Aire at North Trail RV and could not be happier. I will not hesitate to drive seven hours to have my RV serviced or repaired under Mr. [redacted] supervision, even though there are credible Newmar dealers within several hours of my home. The reason is simple, I trust and have total confidence in North Trail RV Service Center. Thank you.

MY EXPERIENCE WITH KEITH IN THE SALES DEPT WAS A COMPLETELY POSITIVE EXPERIENCE AND I WOULD RECOMMEND NORTH TRAIL TO ANY FIRST TIME OR TRADE IN SITUATION. ALTHOUGH I ADVISED KEITH THAT I DID NOT INTEND TO PURCHASE AT THIS TIME, HE WAS MORE THAN PROFESSIONAL AND VERY COURTIOUS. I'M NOT FINISHED WITH NORTH TRAIL, AS KEITH STILL HAS HIS EAR TO THE GROUND FOR A SUTIABLE UNIT FOR ME.