Northeast Aerial Photography

Initial Business Response /* (1000, 5, 2015/12/15) */
To Whom It May Concern,
A request has been submitted for this item to be removed from your credit reportWe will also returned the account to our client for you to work thru any dispute you have
If you do not attempt to resolve this
matter with the client the account could be replaced to another agency and reported to your credit report
Please let us know if there is any further you need from us
Regards,
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied as long as this record will be removed from my credit reportHowever if it is not I will not hesitate to reopen the case and seek further actionThank you Revdex.com for your help

Dear Mr***, Our last response to your (public forum) Revdex.com complaint urged you to contact our office to further discuss the matterWe are not inclined to summary specific account information with you by way of this forumWe have not yet heard from you by phoneHowever to address your assertions, indeed you had many accounts with Chase ReceivablesYou were making payments to the hospital directly, which were reported back to us so that we could reflect in our recordsWe sent you an itemization of payments you made to the hospital, which were applied to your accountYou paid Chase Receivables a total of $directlyThe rest of your monies were paid to the hospitalYou are not due any refund from Chase Receivables.We can confirm the balances sent to our officeWe are not sure what documentation you are reviewing which shows a zero balance owedWe have acted in accordance with all applicable rules, laws, and regulations during the attempted collection of this debtWe have also tried in good faith to work with you to assist your understandingThank you, Chase Receivables Management

Initial Business Response /* (1000, 5, 2015/09/01) */
Hello,
Chase Recreceived and processed the dispute, please see clients response
Clients Response:
The charges on the account are validThe customer's phone was stolen but she didn't have insuranceOnce that happened and she
couldn't get a new phone she wanted to cancelThe contract was still in effect so she was charged an ETF in accordance with the terms of that contract
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was the phone was stolenIphones have tracking to aid in recoveryVerizon did nothing to assist me or the policeIt was stolen to use not for a paperweightWhen it was activated using serial number ut should have been reported stolenShould have been tracked by GPS and police could have dealt with themThen tell me to buy another phone! Even with insurance they would have wanted $ for a replacementEither way they didn't offer a loaner or something for meWin win for VerizonI had to go where I could get a phone and serviceObviously they weren't going to help with a bad siuationI wad alresdy out money and everything in my phoneThey lost nothing except ultimately a customer
Final Business Response /* (4000, 9, 2015/09/16) */
Unfortunately - The information I provided last time is the most up to date statement of what happened with the account
Final Consumer Response /* (4200, 11, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptableThey refused to assist with providing the tracking on the phone so it could be located and possibly returned through the local policeThe service contract should be void since they wouldn't help and I was left with no phone to honor the contactI am not responsible for paying for a service they can't and wouldn't be providingI did everything to try to get my phone back with limited resources and they could have helpedThat phone is probably in use now and without them tracing it through the serial number I couldn't do a thingRemove from my cfeditThis will be sent to my attorney

Initial Business Response /* (1000, 5, 2015/11/06) */
Hello,
Chase has referred this account back to the original creditor as a fraud accountYou may visit Verizon.com/fraud to fill out the documents that the requirePlease be advised Chase has ceased all collection activity on this account
Thank you,
Chase Receivables Management
Initial Consumer Rebuttal /* (2000, 7, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Verizon Wireless has all the information to prove this is a fraud account

Complaint: ***I am rejecting this response because: AGAIN, I have NEVER been seen by a *** ***-*** and yet "Chase Receivables" is still not willing to state who or where this *** *** isYes, I will wait for a itemized statementEvery single review or internet search about "Chase Receivables" states it is a SCAMA debt collector have detailed information regarding the CreditorSincerely,*** ***

Chase Receivables is in receipt of this consumer's April 18, complaint with the Revdex.com, and has conducted an investigation into the consumer's account
Chase Receivables holds an active account in the amount of $in the consumer's name; the consumer properly identifies the originating
creditor as "*** ***" - however seems not to understand what that company isWe have made several attempts to contact the consumer by phone to better educate her as to the status, type, and origination of the debt, however the consumer refuses to speak with usThis account was placed with Chase Receivables on April 07, 2016, and is related to a transaction from October 16, As a courtesy to the consumer, we have placed this account on hold and will send via mail an itemized statement so that the consumer may better learn the details of the underlying debt
As a point of reference, Chase Receivables has been in business since 1953, and is in no way a "fake" company as the consumer claims
Thank you
Chase Receivables Management

Initial Business Response /* (1000, 8, 2015/07/02) */
Good Day,
Chase Receivables is aware of the disputeA request has been submitted to the client for validation of this debtOnce the documentation is received we will be sure to send them to the responsible party for review
We have not
reported any information regarding this matter to the credit bureausAll collection activity has been suspended until the verification of debt is completed
Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 10, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not trust that "the client," Dr*** *** is a legitimate physicianI have provided documentation (my son's medical records) to the billing company and Chase Receivables that proves this doctor never cared for my sonI would like the debt to be dissolved or a detailed bill provided to me explaining all the charges from Dr*** ***
Final Business Response /* (4000, 12, 2015/07/13) */
Chase Receivables has closed this collection in our office and referred the matter back to the clientNo information was submitted to the credit bureau regarding this matter
It is important to know that this matter is still outstanding with the original creditorPlease contact the creditor to discuss your dispute to avoid this matter from being placed with another collection agency

Initial Business Response /* (1000, 5, 2015/12/14) */
Hello,
This number was added to our internal do not call list and has been removed from out call dialer
Thank you,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.
Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)False. There is no "different account." Cancellation #[redacted] applies to the only account that ever existed...

between myself and Verizon. A "Roc Ticket" was issued by Landon: reference #[redacted]. Verizon Billing Department must refer to their own records.

Initial Business Response /* (1000, 5, 2015/09/23) */
Chase Receivables has reviewed the call recordings of the conversation from 3/23/2013 and 3/25/2013, on both days the customer was advised that Chase Receivables did not report any information to her credit report. The customer was also advised...

that if this matter was reported by the original credit paying the account would only update as amendment (settlement in full) and not a deletion (removal from credit report).
The customer agreed to process the transaction after being made aware that the matter would not be removed from credit report.
If the customer would like to listen to the recording she can contact our office and request that the call is played for her. We are confident once she hears the call she will no longer wish to keep this complaint open.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sure let me listen to ALL CONVERSATIONS. KEEP IN MIND I WAS A NON IMMIGRANT ON A TEMPORARY VISA AND ENGLISH IS NOT MY FIRST LANGUAGE. ANY JUDGE WILL SEE THAT. I WAS TRICKED INTO PAYING 100%. IF I UNDERSTOOD THIS DEBT WAS ALREADY ON MY SSN I WOULD NEVER PAID!!!!!! IT WAS ILLEGAL FOR THE AGENCY TO COLLECT A DEBT THAT WAS LEGALLY DISPUTED AND NEVER VALIDATED!!!!! SEND EVIDENCE!!!
Final Consumer Response /* (3000, 18, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This agency is a scam. I just called them (phone call was recorded) and they told me that they sent a refund to a master card ending in 2150 that I do not have anymore! It was a debit card of a checking account of 3 years ago! The bank was Perkstreet Bank that was an online banking that was shut down and acquired by the BanCorp. What kind of agency does this? Sending a refund to a debit card without asking first if I still do have the same card after years? And they had the guts to tell me that that's what I asked for! A reversed charged! Lies upon lies! I did not a ask for a reversed charge, I asked for a refund! If the agency thinks that they can get away by saying "Oh we sent the money" to a bank that doesn't exist anymore they are utterly wrong.
Final Business Response /* (4000, 20, 2015/10/01) */
Our responsibility is to return the funds back to the card that was processed. My employees contacted the bank to confirm if the card was still active. The bank confirmed the card was still active. We have completed the refund process. You will need to contact the bank regarding the funds.

Initial Business Response /* (1000, 5, 2016/01/20) */
Good Afternoon,
Chase receivables has a matter that was placed with our office on 12/28/2015. We will confirm the information you have supplied in this complaint with our client.
A letter was mailed to the address we have on file on...

12/31/2015. I will send a new letter out to the same address we have on file.
We have suspended all activity until we are able to confirm the status of the matter in our office. Should we confirm that the matter is in need of your attention, we will send another letter stating such.
We have flagged your phone number to prevent future calls.
Regards,
[redacted]
Senior VP of Operations

Initial Business Response /* (1000, 5, 2015/09/08) */
Good Morning,
This matter in our office is not concerning a Verizon account. Chase Receivables have yet to receive any notification of bankruptcy. I have closed the account in our office, however you may continue to receive calls regarding...

this from another company until you confirm if this matter was included in your bankruptcy.
Just to confirm, Chase Receivables has closed the matter in our office. The matter that was closed has/had nothing to do with Verizon.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/05) */
Hello,
Chase has received and processed your dispute. Please be advised that our client has recalled the account from our agency.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
It doesn't tell me anything. What does "Please be advised that our client has recalled the account from our agency" mean?
Final Business Response /* (4000, 9, 2015/11/09) */
Hello,
It means Chase Rec. is no longer handling the collection efforts of this account, for a status of the account we recommend you contact the original creditor to verify.
Thank you,
Chase Receivables
Management
Final Consumer Response /* (2000, 11, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There is nothing to verify as I have proof that it was paid.

Complaint: [redacted]I am rejecting this response because:
The simple reply to the business-collection agency I filed a complaint about is I have a copy of a bill from the hospital showing my insurance company paid the bill leaving me with a zero ($0.00) balance. I do not understand the confusion. I asked the collection agency for a itemization of my account of all bills to include the original bills. However, they only sent me a itemization of payments I made - not as to what the payments were made to or to the actual original bills sent to them. The bill sent to them was zeroed out when my insurance company paid it in full. So why was I paying on a bill which had already been paid? 
 
I look forward to you response.
 
Sincerely,
 
[redacted]
Sincerely,[redacted]

The "[redacted]" represented in this instance is not a medical doctor; it is a direct marketing periodical which sells "consumer wellness and beauty products" to the public, as identified by their website: [redacted]
 
If the consumer in this instance would take the time to speak with one of our account represents via telephone, instead of repeatedly hanging up, we would be more than inclined to educate the consumer related specifically to the details of the account. 
In lieu thereof, this account has been placed on hold and an itemized statement will be provided. 
Chase Receivables is not a "scam" as this consumer repeatedly insists; we are an accounts receivable management firm having been in business since 1953. 
Thank you
 
Chase Receivables Management

Complaint: [redacted]
I am rejecting this response because:I will address the issues-Our last response to your (public forum) Revdex.com complaint urged you to contact our office to further discuss the matter. We are not inclined to summary specific account information with you by way of this forum. We have not yet heard from you by phone.However to address your assertions, indeed you had many accounts with Chase Receivables.-My response- I have a statement from [redacted] saying they received a payment from my insurance company that paid off the $1,591.62 bill. This is very confusing when Chase Receivables claims the hospital reports all payments receive and chase receivables updates their records. But this wasn't done?  How many other payments are missing? -I originally replied directly to Chase Receivables when I contacted Revdex.com. I emailed chase receivables on 5/27/17 including a copy of the statement from the hospital, [redacted]. The statement from [redacted] says bill was paid off. Do I own anything or do I not. The accounting doesn't add up? Did  [redacted] report to Chase receivables this. -so now what? I've included the "itemized" statement from chase receivables. It only shows payments but not the original bills sent to Chase receivables and very vague on details.  My email to Chase Receivables. Bobby To: [redacted] Hello, This is in reference to chase acct# [redacted] Sat, May 27, 2017 at 12:41 PM It appears there seems to be a serious accounting error. Please see attached file from [redacted] with the bill $1621.62 PAID IN FULL. I do not care who made the mistake. It is not my job to do hospital accounting. I repeatedly said there was a mistake. I had been paying the bill and there was an adjustment by my insurance. They did an audit in 2015 of my account They made a mistake with some bills and calculating my deductible causing them to pay some past bills I had already paid. I will need a full itemized breakdown of all monies paid to Chase Receivables. Including the original accounts, amounts and all monies applied to each. I will need a full refund of all monies paid immediately. There is at last $80 overpayment On Chase Acct# [redacted] . I have no faith [redacted] and Chase Receivables have billed me correctly. I am also filling a complaint with the Revdex.com also. I request to not be called. Any further communications I prefer via email. The phone calls are too stressful. Thank you, [redacted]  You were making payments to the hospital directly, which were reported back to us so that we could reflect in our records. We sent you an itemization of payments you made to the hospital, which were applied to your account. You paid Chase Receivables a total of $10.00 directly. The rest of your monies were paid to the hospital. You are not due any refund from Chase Receivables.We can confirm the balances sent to our office. We are not sure what documentation you are reviewing which shows a zero balance owed.We have acted in accordance with all applicable rules, laws, and regulations during the attempted collection of this debt. We have also tried in good faith to work with you to assist your understanding.  
Sincerely,
[redacted]

Hello,Chase Receivables has sent over the request for validation from the original creditor once we have that documentation we will submit it to the customer. Unfortunately we have not received the documentation at the moment. Thank you,

May 30, 2017
[redacted]
[redacted] [redacted]
Re: Dispute dated May 29, 2017
Chase Acct#:[redacted]
Chase Receivables is in receipt of your dispute dated May 29, 2017, with the Revdex.com (Revdex.com). In your...

dispute, you explained that you’ve made several payments to Chase Receivables and [redacted] Israel. However, you believe there is an accounting error that has occurred as you believe the balance currently due is not accurate. You requested a breakdown of all payments received be sent to you. In addition, you indicated that you provided correspondence from [redacted] as proof that the account #[redacted] was paid in full.
Chase Receivables has had the opportunity to conduct an internal investigation in to these claims, and can confirm we have previously addressed these concerns with you on several occasions. We would be happy to provide the requested documentation; however, this medium is a public forum and we pride ourselves in protecting our affiliates’ personal information.
If you wish to discuss this matter further, please give us a call back at 1-866[redacted] and schedule a call back with a member of our management team at a mutually convenient time.
Sincerely,
Chase Receivables
1-866-[redacted]
This communication is from a debt collector and is an attempt to collect a debt.