[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I am responding to your letter regarding ID # [redacted] for [redacted]. At the move out inspection the tenants were told they would receive an itemized letter for any damages. After a...
contractor painted the apartment they were charged $450.92 for the additional labor to paint the apartment. The majority of this apartment required both sealer/ primer and a second coat with finish paint due to soot damage and darkened ceilings and walls. One gallon of shellac based primer was used to seal the heavy soot areas before approximately 75% of the apartment was second coated.(An additional four gallons of finish paint was used to second coat the apartment)
Regarding their allegations of management treating them with disrespect, our response is we could NOT even have a conversation with out having either Mr. or Mrs. [redacted] yelling profanities at myself or the managers. In the spirit of compromise we agreed to deduct $50.92 off the remaining balance which Mr.[redacted] said he would pay. Please see the attached pictures of the soot damage. I will also forward the painting contractors invoice with their description of work performed in a second email.
Regards,
[redacted]
Northern Management
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am responding to your letter regarding ID # [redacted] for [redacted]. At the move out inspection the tenants were told they would receive an itemized letter for any damages. After a...
contractor painted the apartment they were charged $450.92 for the additional labor to paint the apartment. The majority of this apartment required both sealer/ primer and a second coat with finish paint due to soot damage and darkened ceilings and walls. One gallon of shellac based primer was used to seal the heavy soot areas before approximately 75% of the apartment was second coated.(An additional four gallons of finish paint was used to second coat the apartment)
Regarding their allegations of management treating them with disrespect, our response is we could NOT even have a conversation with out having either Mr. or Mrs. [redacted] yelling profanities at myself or the managers. In the spirit of compromise we agreed to deduct $50.92 off the remaining balance which Mr.[redacted] said he would pay. Please see the attached pictures of the soot damage. I will also forward the painting contractors invoice with their description of work performed in a second email.
Regards,
[redacted]
Northern Management