Northern Oaks Bird & Animal Hospital

This complaint comes to us as an utter SHOCK because Atlas has been more than compliance with all of [redacted] 's demands Atlas has documented that we advised in the best interest of the overall outcome of the project to not pave this driveway till the spring of which we were told by the customer he did not want to do & was adamant about us completing the job on Thursday 1214" due to the fact being after asphalt or concrete is removed from an area the ground needs time to settle & this is a case of exactly that Atlas has been to [redacted] 's home to pave it on TWO occasions prior "which he does not mention" & on those occasions it was assessed & explained that the ground is still soft so in stead of performing a poor job we advised the customer of our professional advise to wait & that was simply not acceptable to the customer, he wanted to be paved in cold conditions on 12/*/which if he did not approve why did he supply lighting for the crew when they were performing the paving service on this day if he did not okay it.I must mention as the customer is always right when is a line drawn because this customer speaks about dysfunction on the companies part when in all actuality we would receive a dysfunctional 7-phone calls a day & office visits from this customer & on every occasion we went above & beyond to satisfy his needs by sending multiple crews on multiple occasions to give him what he wantedAt this point Atlas has a balance due of $on this project & until that payment is received we can not send a crew out to address the issues Atlas was forced to perform.As for reviews, Atlas performs a very large volume of residential & commercial projects there for the complaints mentioned are few compared to all the jobs we complete in a season, also fact is people are more eager to complain then to praise.Atlas Asphalt Management

Atlas does shut down every winter in January & February as we are a seasonal business who operates in the Spring, Summer & Fall that being said I would like to apologize for any inconvenience this may have cause you I just called the number provided and left a detailed message for Stephanie explaining that we would like to set an on site inspection for Miguel "the salesman" to come to the home and assess the issues so we can address it as it is of course under warranty and Atlas hold firm to this agreement.Thank you,Melissa B***Office ManagerAtlas Asphalt

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We met with Atlas Asphalt on Monday Morning 1214, to resolve this issueHydraulic fluid spilled on the [Pavers]/ Brick workAtlas was contacted andstated, they would come and correct this issuePicture IS EnclosedThe $balance certified check was given to the CompanyWillcontact Revdex.com When this issue is resolvedThank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We appreciate that Atlas Asphalt has said that this will be a priority in March but because of past scheduling and communication issues on the part of Atlas Asphalt this matter should not be closed by the Revdex.com until the work is actually performedWe will wait for Atlas to contact us in March when they are ready to work and once the driveway is satisfactorily repaired or replaced we will let the Revdex.com know that our complaint has been satisfiedBut once again, we note that until the work has been performed this complaint should remain open In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Atlas has been in business for over years & as we thrive for 100% customer satisfactionWe have been instructed by our litigation team not to entertain this complaint due to the name calling which is considered verbal abuse shown by this customer toward Atlas, as no Company nor home [redacted] should have to endure such viscous, unprofessional & disrespectful conduct such as this Settling happens over a period of time which is the case here & is of NO fault of Atlas Thank you, Atlas Management ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because O please, verbal abuse!!!! You are the business, I am the customer! Your employee hung the phone up on me!!! Is that the professional way to treat your customers ***? Didn't your dad tell you "the customer is always right! I guess notI have been living with a FLOODED driveway for over yrs now!!!!!!!!! Atlas did my driveway around It was pitched WRONG You came back and redid it, WRONG! You came back a 3rd time and put in a large drain Did it solve the problem, NOOOOOOOOOOO! We still have a FLOODED driveway because Atlas did it wrong from day 1!!! I sent your father pictures of my flooded driveway And the fact that you have no record of us in your system really goes to show what a unprofessional business you run! So, no I am still not satisfied with your response ***, the [redacted] or the daughter need to call me ###-###-#### or stop by one day [redacted] ***, [redacted] ***) when its raining heavily and see what I am talking about They know they did the job The driveway should not be sinking! When there is a sink hole in my driveway, then everyone on Long Island will know all about Atlas Asphalt I do regret not suing your wonderful company Your father offered us free seals for the lifetime of the driveway and that isn't even happening It's very upsetting how you treat your customers and I can't believe your still in business [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Atlas has been to the residence and performed power washing and cleaned the fenceThis area of asphalt that was sealcoated is in extremely poor condition consisting of broken up asphalt, cracking and sinkage As we do our best to keep a handle on watching the forecast for rain there was no way we could have for seen or intentionally performed a service that would do any sort of damage to any residence We do greatly apologize for any inconvenience this may have caused but Atlas has done there very best to rectify the problem caused not only by sealcoating but a major water issue in that area that was taking place before we did the sealcoatingThank you,Atlas Asphalt Management

We have been in contact with [redacted] & have scheduled the excavation of his driveway for

We had our repair crew at the home of the above mentioned complaint on in which all was satisfactory to the [redacted] *** I have requested him to please sign our satisfaction report so once I receive it I will gladly send this to you so this complaint can be closed [redacted] was very happy with the repairs that were completed.Thank you,Atlas Asphalt Management

Unfortunately our records do not go back over 10 years & being the extreme length of time passed not only is this not covered under the one year guarantee but we can not even confirm that Atlas was the contractor that install this work because the customer is unable to supply a... contract. We would be more than glad to set up an appointment with a sales representative to provide the customer with a estimate to either repair the driveway or remove & replace at a cost to the customer. Thank you, Atlas Asphalt Management ?

The owner of Atlas Asphalt met with *** *** at his home a few days ago and they both decided that a heat & tamp on the areas that of the asphalt that are in question will fix these issues and then we will later perform a sealcoat on the entire driveway - both services of course at no charge
to the customer. The owner wants to complete the heat and tamp himself so we will be contact with *** *** and chose a day that is conducive for him to have this done in the next few weeks

Atlas has all intentions on addressing any and all issues regarding this complaint once the weather is conducive and all crews are back out working on a daily basis which will be some time early March 2016. This issue was brought to our attention as the season was coming to a close and
all of our customers were in very high demand of our services so Atlas would deeply like to apologize for any inconvenience this may have causing but would also like to reassure the customer that weather we have to perform repairs, a resurface or a redo will be decided and performed by a Forman of Atlas once asphalt is produced again. On the day that this service be performed an amount in cash only of $will be due as a charge back on the customers behalf has been madeThis issue is a priority to us and will be one of the first things we handle once the weather warms up.Thank you,Atlas Asphalt Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never asked for a seal coatI never paid for a seal coatI didnt even know what a seal coat isI have had numerous days and weeks off u refuse to colaborate with me a dates good for both of usSeveral time u said u would be here and didnt show up or callDespite what I get off of work Danny left an incomplete job and thats the bottom lineI paid for pavers installation It not proper to work on someone home anyhow when they are not thereBut this is the thpe of scheduling u perfer as oppose to the resident being homeI wasnt there and it still clearly was not down rightAll danny ask for was access to the water hoseHe had gain access to the hose and still left concrete smudges all over the black tooA huge gap or crack along the length of the drivewayBecause of all of these inconviences adam the rep the does the estimates offered me a free sealcoat via telephone after the staff at the office suggested adam give me a call for clearity and that was our conversationNow this company is upset and want me to pay for a sealcoat which I bever knew what it wasI know the company states the comtumer needs one every year but I never knew it was a knew layer of black topSo to cover updannys imperfectionsThey want me to pay for the blacktopBut I paid for paver however they install them that up to the company And I been calling to schdule a date for completion and to get a visual on what I was trying to explain to them over the telephone becuase melissa refused to trust my word about the job but they was never able to schdule a date I called twice no date finally they picked a date that works best for them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
plz check the pictures I have attached,as per them my driveway is all broken ,in the worst conditionwhen I threat them for small courts them came to clean the fence but they couldn't do it,now they don't want to fix the problem
by looking at this picture I think Revdex.com should take action against this company,because what they are telling you is not right about my driveway.as per the proof
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *

All pavers that were damaged have been replaced. All issues have been resolved please close complaint.Thank you,Atlas Asphalt management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They have some nerve saying they can't confirm they did the job! They came here separate times! I have a flooded driveway up to the Belgium block every time it rains I took pics and sent them to *** the *** of Atlas who is now dead! He was the one that offered us complimentary sealants anytime! How can they not have any record of us! That *** in the office is an it and hung up on me! I can probably go to my bank and maybe they can find the canceled check for the original jobThey sent a guy here a few wks ago and even he admitted we have an issue over hereThe driveway is sinking we're they put a drain in! The guy took pics of it! I'm not letting this go They need to fix it!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response is a complete fabrication as my "boyfriend" was not present on the day the fence was removedHe was at work and he leaves for work at in the morningHe never gave anyone authorization to remove the fence and will attest to the factHe did not speak to the company foreman and their response is an outright lie.I believe that the actual homeowner should be contacted if the business is going to remove another property's fenceIn addition, I was informed by the office manager in my initial call that their employees are instructed not to get involved with structure removalIt is the homeowner's responsibility.My relationship with my next door neighbor is irrelevant to the issue at handWhy did the office manager apologize and offer to replace the fence initially?Atlas Asphalt is responsible for removing my fence without my consent and is failing to make restitution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As Atlas has never endured a situation as this and in speaking with the Forman of our excavation crew he was advised by the homeowner "which was a gentleman who is this homeowners boyfriend" who was on the property advised us that we could remove the fence and place it where he
advised. It seems Atlas is the caught in the middle of a very volatile dispute that has been going on between our customer and this homeowner "neighbor"f or quite some time. It has also been brought to our attention that this situation is now in litigation and Atlas holds no involvement as we simply did what we were advised to do by our customer and the gentleman that resides at this residence. Thank you,Atlas Asphalt Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is a complete LIE ... I never gave anyone the "okay" to lay asphalt down in the late evening into the night hours. I received a call from [redacted] at Atlast stating that this job will be done in the early morning. The crew did assured me that the job will done correctly (and I have proof and a signature). At this time my driveway looks aged and it has dips and cracks and its ONLY 5 days old. Im not asking for a refund, the only thing that im asking for is for my driveway to be redone the CORRECT way, even if I have to wait until the spring. I have called 3x because I was promised a morning delivery on 2 separate occasions and this was not done.  Overall I would like some type of agreement so this can be resolved in a professional manner.The first payment was done on November ** 2014 for $2000.00 The second payment was done on November ** 2014 for 3600.00 Yes I do have a balance of $1500.00 and that will be paid for once the job is completed the correct way.NOTE TO SELF That Atlas Asphalt Was On Channel 12 News on Monday November * 2014: [redacted] of Deer Park-based Atlas Asphalt to unload truckloads of contaminated construction debris from New York City at four sites in Suffolk County. A special grand jury returned a 32-count criminal indictment in the case, which was unsealed Monday morning.  [redacted]  This is just to assure you what kind of people we are dealing with. Very UNPROFESSIONAL Crooks in my eyes.  If they are indicted, than my job probably wont be completed. This is just embarrassing, and very unprofessional.NOT TO MENTION that Atlas Asphalt was on the news November * 2014 for dumping illegal Thank You
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved pending on the fulfillment of their response. We look forward to hearing from Atlas.
Sincerely,
[redacted]