Northern Oaks Bird & Animal Hospital

Atlas does shut down every winter in January & February as we are a seasonal business who operates in the Spring, Summer & Fall.  that being said I would like to apologize for any inconvenience this may have cause you.  I just called the number provided and left a detailed...

message for Stephanie explaining that we would like to set an on site inspection for Miguel "the salesman" to come to the home and assess the issues so we can address it as it is of course under warranty and Atlas hold firm to this agreement.Thank you,Melissa B[redacted]Office ManagerAtlas Asphalt

We had our repair crew at the home of the above mentioned complaint on 5/**/2015 in which all was satisfactory to the [redacted].  I have requested him to please sign our satisfaction report so once I receive it I will gladly send this to you so this complaint can be closed.  [redacted] was...

very happy with the repairs that were completed.Thank you,Atlas Asphalt Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Our driveway still has cracks that continue to spread. We are extremely unsatisfied with the product. Our driveway was installed more than a year ago and we treated the driveway as instructed by Atlas. Atlas has tried repeatedly to fix the problems with their product. The satisfaction sheet that my wife signed was that they actually showed up and performed some repairs not to the result of the repairs. That being said the driveway that is a little more than a year old is still not to my satisfaction and is still in need of repair. I have to believe at this point that Atlas is trying to kick this problem down the road and has no interest in rectifying the situation that they created. I again request a refund of the fees paid to Atlas so that I can hire a contractor to fix Atlas's shoddy work. this issue has been going on for more than a year and we paid for a product that is flawed at best.Respectfully,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have been in contact with [redacted] & have scheduled the excavation of his driveway for 9/**/14.

Atlas has been in business for over 25 years & as we thrive for 100% customer satisfaction. We have been instructed by our litigation team not to entertain this complaint due to the name calling which is considered verbal abuse shown by this customer toward Atlas, as no Company nor home [redacted] should have to endure such viscous, unprofessional & disrespectful conduct such as this.  Settling happens over a period of time which is the case here & is of NO fault of Atlas.
Thank you,
Atlas Management
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This complaint comes to us as an utter SHOCK because Atlas has been more than compliance with all of [redacted]'s demands.  Atlas has documented that we advised in the best interest of the overall outcome of the project to not pave this driveway till the spring of 2015 which we were told by the...

customer he did not want to do & was adamant about us completing the job on Thursday 12/*/14, in which Atlas showed up with material & spent 2-3 hours setting this driveway up because it was still to soft & the customer had the Forman sign off that if any issues arise with the driveway it is under a one year guarantee & we will fix it.  A driveway from beginning to end normally takes about 3 weeks "this driveway was excavated on 11/**/14" due to the fact being after asphalt or concrete is removed from an area the ground needs time to settle & this is a case of exactly that.  Atlas has been to [redacted]'s home to pave it on TWO occasions prior "which he does not mention" & on those occasions it was assessed & explained that the ground is still soft so in stead of performing a poor job we advised the customer of our professional advise to wait & that was simply not acceptable to the customer, he wanted to be paved in cold conditions on 12/*/14 which if he did not approve why did he supply lighting for the crew when they were performing the paving service on this day if he did not okay it.I must mention as the customer is always right when is a line drawn because this customer speaks about dysfunction on the companies part when in all actuality we would receive a dysfunctional 7-9 phone calls a day & office visits from this customer & on every occasion we went above & beyond to satisfy his needs by sending multiple crews on multiple occasions to give him what he wanted. At this point Atlas has a balance due of $1500.00 on this project & until that payment is received we can not send a crew out to address the issues Atlas was forced to perform.As for reviews, Atlas performs a very large volume of residential & commercial projects there for the complaints mentioned are few compared to all the jobs we complete in a season, also fact is people are more eager to complain then to praise.Atlas Asphalt Management

In regards to the addressing claim, Atlas has attempted with satisfaction (proven in attachment) to retify the issue by heating the areas of damage and smoothing them out.  We ask all of our customers to please handle the asphalt with care during the first year following installation as the...

asphalt expands and contract with the hot and cold weather.  We thrive for 100% customer satisfaction and are not pleased with the fact to hear the problem is still arising but due to the season coming to an and we ask the customer continue to drive and access the driveway with care and if it seems to worsen after the winter is over we will take the issue back up come the spring.   Thank you,Atlas Asphalt Management

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,I am unclear to their response on the driveway. My husband spoke to Atlas recently. Since filing a complaint with the Revdex.com, Atlas has never contacted us. We had to contact them. As stated per their response, they did offer to come this season but my husband reminded them that they completed the driveway late in the season and this is why we are having problems. The woman ([redacted]) stated we will have the driveway replaced in the spring of 2015. If this is what she meant in her reply, then yes her response is acceptable. Please have Atlas clarify their response. I have attached several images of our driveway. thanks,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Atlas has attempted to repair the issues the customer is having with there driveway but due to the time of year we have informed the customer that come Spring of 2015 we will pick this issue back up again.Thank you,Atlas Asphalt Management?

We have just contacted and informed this customer that we will be there tomrw 9/**/15 to perform the power washing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
O please, verbal abuse!!!!  You are the business, I am the customer! Your employee hung the phone up on me!!! Is that the professional way to treat your customers [redacted]?  Didn't your dad tell you "the customer is always right!  I guess not. I have been living with a FLOODED driveway for over 10 yrs now!!!!!!!!!  Atlas did my driveway around 2003.  It was pitched WRONG.  You came back and redid it, WRONG!  You came back a 3rd time and put in a large drain.  Did it solve the problem, NOOOOOOOOOOO!  We still have a FLOODED driveway because Atlas did it wrong from day 1!!!  I sent your father pictures of my flooded driveway.  And the fact that you have no record of us in your system really goes to show what a unprofessional business you run!
So, no  I am still not satisfied with your response.  [redacted], the [redacted] or the daughter need to call me ###-###-#### or stop by one day [redacted], [redacted]) when its raining heavily and see what I am talking about.  They know they did the job.  The driveway should not be sinking!  When there is a sink hole in my driveway, then everyone on Long Island will know all about Atlas Asphalt.  I do regret not suing your wonderful company.  Your father offered us free seals for the lifetime of the driveway and that isn't even happening.  It's very upsetting how you treat your customers and I can't believe your still in business.  
                                                                                                                                    [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Atlas has been to the residence and performed power washing and cleaned the fence. This area of asphalt that was sealcoated is in extremely poor condition consisting of...

broken up asphalt, cracking and sinkage.  As we do our best to keep a handle on watching the forecast for rain there was no way we could have for seen or intentionally performed a service that would do any sort of damage to any residence.  We do greatly apologize for any inconvenience this may have caused but Atlas has done there very best to rectify the problem caused not only by sealcoating but a major water issue in that area that was taking place before we did the sealcoating. Thank you,Atlas Asphalt Management

As we are extremely sorry for any inconveniences this project may have caused the customer, there are a few factors that came into play while scheduling and doing this project.  The customer is home after 3:00 daily and all of our masons start at 8:00am and on the first day work was...

confirmed with the customer, when the mason "Danny" showed up in West Hempstead which is not right around the corner from our head quarters in Deer Park, the customer did not leave the gate unlocked for us to access the back yard where the work was to take place and no access to water for him even to be able to mix concrete and work on the front driveway so inconveniently to Atlas we had to find that mason another job for the day and drive to a different location  and pick up different materials loosing multiple hours. The next business day and days to follow "Danny" the mason was working on this project until he had a family emergency and was not working one day so we send "Joey" a different mason to finish this job so there were no delays in the completion of this project for the customer.This project consisted of 850sf of concrete which is formed and poured in wood forms and needs anywhere from 5-7 days to dry in these forms before they are removed and the remaining debris is picked up which is normally done by a repair crew as there time is not as valuable as a mason. At this point the customer was advising us she had "cracks" in the concrete in between the pavers which sand is in between the pavers not concrete so we told her the repair crew will bring sand with them to fill this in.  The customer proceeded to call back multiples times  trying to explain that sand is not needed it is concrete and this was not being understood by our office so we then asked her to please email photos.  When we saw the photos we were very shocked at what we were looking at because there was concrete placed in between the pavers and the driveway gap on three sides still having one more side to be completed which is never really done so when the mason was questioned he advised us that the customer asked him to do this because she was having a sealcoat done but they still advised her that concrete should not be on this side of the pavers, it should be filled in with asphalt.  So this whole procedure which should not have even been done requires a mason to now go back to the home yet another day to fill in the reaming gap.  And THEN a repair crew to pick the debris and remove the forms.  The customer is also saying she wants a sealcoat done but is not going to pay for it.  As we try very hard to accommodate all of our customers and appreciate all the business we can get, this job is not paid in full with still a $750.00 balance due on Tuesday when both the mason & repair crew come to finish and no further work is under contract by Atlas.  Thank you,Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We met with Atlas Asphalt  on Monday Morning 12/**/14, to resolve this issue. Hydraulic fluid spilled on the [Pavers]/ Brick work. Atlas was contacted andstated, they would come and correct this issue. Picture IS Enclosed. The $1500..00 balance certified check was given to the Company. Willcontact Revdex.com When this issue is resolved. Thank You. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We would like to apologize for the delayed response.  We have gotten the approval to remove & replace this driveway, we will be contacting [redacted] no later then Monday 6/*/15 to schedule a date any day that is of course conducive for the customer to perform the first phase of this redo which is the excavation.Thank you,Atlas Asphalt Management

This matter will be first priority come March

Our paving crew went to the home on 5/*/2017 to heat and tamp (1) area that was specified by Tom (sales rep.) that seemed to have something pushing through the asphalt. This area was fixed and no other repairs were needed on the driveway.Thank you,Atlas Asphalt Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We appreciate that Atlas Asphalt has said that this will be a priority in March but because of past scheduling and communication issues on the part of Atlas Asphalt this matter should not be closed by the Revdex.com until the work is actually performed. We will wait for Atlas to contact us in March when they are ready to work and once the driveway is satisfactorily repaired or replaced we will let the Revdex.com know that our complaint has been satisfied. But once again, we note that until the work has been performed this complaint should remain open.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately our records do not go back over 10 years & being the extreme length of time passed not only is this not covered under the one year guarantee but we can not even confirm that Atlas was the contractor that install this work because the customer is unable to supply a...

contract.  We would be more than glad to set up an appointment with a sales representative to provide the customer with a estimate to either repair the driveway or remove & replace at a cost to the customer.
Thank you,
Atlas Asphalt Management
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