Northerner Scandinavia, Inc.

The customers order was shipped in a timely manner and was sent a confirmationIt also is stated in the company web page that we are not responsible for shipments once they leave out facilityThe customer also checks a box at shipment saying the agree to the shipping terms and statements clearly
addressed on our site prior to checkout acknowledgement. Regular Mail: If you live outside the US your order will be delivered with your local postal servicesUnfortunately there is no tracking option for this shipping method and we’re only able to let you know once the parcel leaves our warehouse.Tobacco and nicotine products do have a lot of regulations regarding them around the world which is good to have in mind when placing an order with us. When ordering to countries like Australia, Canada and Switzerland (for example) you might have to pay a fee when the package arrive in order to receive itWe recommend that you check locally or with your local customs how much that fee might be and if there are any restrictions in order to avoid getting a high customs fee when you receive your order.Below is a list to make it easier for you to know about your specific shcountry (please note that regulations worldwide change all the time! We will do our best to update frequently to help you avoid paying high custom fees):

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, May 26, at 8:AMSubject: Fwd: You have a new message
from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***---------- Forwarded message ----------From: *** *** Date: Wed, May 25, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I'd like to respond again to this complain after more research into the matter I realize an I have madeThey have refunded me the shipping so I would like to accept for the have corrected the issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us why here..All our terms are clearly stated and when you are buying tobacco products across borders, it's all but understood to check the terms of sale due to your countries customs clearancesWe state all this as you say in our terms and by accepting the terms and conditions in the checkout
you agree to your understanding themThis is shown and must be checked at the checkout.EVIEW YOUR ORDERProductShipped fromQtySubtotal***, .85oz, Portion ***1€3.70 Your delivery from our US warehouse is going to be sent in batches of items per packageSubtotal€3.70Gift Cards€0.00Grand total€3.70Coupon code: Apply CouponSubscribe to our newsletter I accept the Terms and ConditionsPLACE ORDER NOWWe advise you to contact your local customs to gain information about their policies on tobacco import before you place your order.All products that are imported might be subject to import duties, taxes and customs handling feesAny such charges levied in relation to customs clearance must be borne by you.As the importer of a regulated substance you are obliged to know and follow the current laws, restrictions and regulations when placing your order.We mark all packages with a specific product description of your order and state the full product value.Orders to some countries are sent out in batches of or products per shipment and day due to local regulationsIf your local customs require additional product information for clearance, please contact our customer support team.If you refuse your order due to local duties, or your local customs refuses your package due to local restrictions there is unfortunately nothing we can doWe do not reship or refund refused orders since this matter is out of our control

Hi, This is the address in the systemI can assure you the shipments were made, and there are times it is rejected by the country of entry and it takes months to arrive back here to verify. I have made a one time refund, no future refunds will be given for delayed or missing shipmentsI hope this satisfies your complaintSorry for the delay and issues you have hadWe did make the shipment I promise that as I am here daily and make sure all is processed correctly.***Nov 1, 1:47:PM***Sep 6, 11:45:AM*** ***Refunded€95.81*** ***Mühlhausen, ***GermanyT: ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: On the website the Terms and Conditions should be reviewed with the customer while checking out, not at the bottom of webpage where the customer has to search out this information.
Regards,
*** ***

I will ship this out right away and provide you an email confirmationWe have had issues with our *** ordering system and some of the orders are not coming throughWe are trying to fix these issues and apologize for the issuesI will also add a gift for your troublesOur Swedish office had
not forwarded anything to me so we here in the USA did not realize this issue

-------- Forwarded message ---------- 34)">From: Revdex.com of Metro Washington DCDate: Thu, May 26, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***
---------- Forwarded message ----------From: *** *** Date: Wed, May 25, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I'd like to respond again to this complain after more research into the matter I realize an I have madeThey have refunded me the shipping so I would like to accept for the have corrected the issue

Thank you, I never doubted that the product was sent outSorry for any inconveniences that I may have caused.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear? ***,Thank you for your email.My name is Linda and I work at the Northerner helpdesk departmentI have checked our old tickets system for previous email conversation with? *** * *** and the last message we wrote to her was on May 2nd: ("Dear ***,? There is unfortunately
no match connected to this order number: ***,? are you sure that you have provided us with the correct one?? Have a nice day! ") We have not received any reply from the customer up until nowWe are actually having a technical problem with our old ticket system and the problem has existed for many weeks nowThe problem is that we do not receieve many of the tickets our customers write to usThat is probably what has happened in this case, as we cannot find any new tickets from the customer and the customer is saying that she has sent us several tickets without getting a replyBut since a few weeks ago, we switched to a different ticket system and we are now receiving every ticket our customers write to us.The customer's order: (***) was shipped? out on March 15th from the US warehouse with regular mailUnfortunately, there is no tracking for packages that are sent with regular mail so we have no way of finding out where the package is located at this timeThe package should definitely have arrived by nowAs the customer has not yet received her order, we can only assume that the package has been lost in the mail somewhere.? I have now issued a full refund for the order back to the customer's credit/debit cardThe amount should be received within business days.Regards// Linda from The Northerner helpdesk? I have now issued a full refund for the order back to the customer's credit/debit cardThe amount should be received within business days

We? have requested a full refund to this customer from our customer service system and are working to contact customer of such

I will ship this out right away and provide you an email confirmationWe have had issues with our *** ordering system and some of the orders are not coming throughWe are trying to fix these issues and apologize for the issuesI will also add a gift for your troublesOur Swedish office had
not forwarded anything to me so we here in the USA did not realize this issue

-------- Forwarded message ----------From:? Revdex.com of Metro Washington DCDate: Thu, May 26, at 8:AMSubject: Fwd: You have a new message
from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***---------- Forwarded message ----------From:? *** ***? Date: Wed, May 25, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com ? I'd like to respond again to this complain after more research into the matter I realize an I have madeThey have refunded me the shipping so I would like to accept for the have corrected the issue

Thank you, I never doubted that the product was sent out. Sorry for any inconveniences that I may have caused.

The customers order was shipped in a timely manner and was sent a confirmation. It also is stated in the company web page that we are not responsible for shipments once they leave out facility. The customer also checks a box at shipment saying the agree to the shipping terms and statements clearly...

addressed on our site prior to checkout acknowledgement. Regular Mail: If you live outside the US your order will be delivered with your local postal services. Unfortunately there is no tracking option for this shipping method and we’re only able to let you know once the parcel leaves our warehouse.Tobacco and nicotine products do have a lot of regulations regarding them around the world which is good to have in mind when placing an order with us. When ordering to countries like Australia, Canada and Switzerland (for example) you might have to pay a fee when the package arrive in order to receive it. We recommend that you check locally or with your local customs how much that fee might be and if there are any restrictions in order to avoid getting a high customs fee when you receive your order.Below is a list to make it easier for you to know about your specific ship-to country (please note that regulations worldwide change all the time! We will do our best to update frequently to help you avoid paying high custom fees):

Hi, This is the address in the system. I can assure you the shipments were made, and there are times it is rejected by the country of entry and it takes months to arrive back here to verify. I have made a one time refund, no future refunds will be given for delayed or missing shipments. I hope this satisfies your complaint. Sorry for the delay and issues you have had. We did make the shipment I promise that as I am here daily and make sure all is processed correctly.[redacted]Nov 1, 2017 1:47:23 PM[redacted]Sep 6, 2017 11:45:58 AM[redacted]Refunded€95.81[redacted]Mühlhausen, [redacted]GermanyT: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: On the website the Terms and Conditions should be reviewed with the customer while checking out, not at the bottom of webpage where the customer has to search out this information. 
Regards,
[redacted]

Tell us why here..All our terms are clearly stated and when you are buying tobacco products across borders, it's all but understood to check the terms of sale due to your countries customs clearances. We state all this as you say in our terms and by accepting the terms and conditions in the checkout...

you agree to your understanding them. This is shown and must be checked at the checkout.EVIEW YOUR ORDERProductShipped fromQtySubtotal[redacted], .85oz, Portion [redacted]1€3.70 Your delivery from our US warehouse is going to be sent in batches of 500 items per packageSubtotal€3.70Gift Cards€0.00Grand total€3.70Coupon code: Apply CouponSubscribe to our newsletter I accept the Terms and ConditionsPLACE ORDER NOWWe advise you to contact your local customs to gain information about their policies on tobacco import before you place your order.All products that are imported might be subject to import duties, taxes and customs handling fees. Any such charges levied in relation to customs clearance must be borne by you.As the importer of a regulated substance you are obliged to know and follow the current laws, restrictions and regulations when placing your order.We mark all packages with a specific product description of your order and state the full product value.Orders to some countries are sent out in batches of 5 or 10 products per shipment and day due to local regulations. If your local customs require additional product information for clearance, please contact our customer support team.If you refuse your order due to local duties, or your local customs refuses your package due to local restrictions there is unfortunately nothing we can do. We do not reship or refund refused orders since this matter is out of our control..

We have requested a full refund to this customer from our customer service system and are working to contact customer of such.