[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Hello, I'm very sorry that *** has another issue with his purchaseI have reached out to him by phone, left a voice mail & provided my direct contact number with my schedule this week.I hope to hear from him soon.Regards,Aleta C [redacted] [redacted]
Hello [redacted] , I tried reaching out to you by phone and left you a voice mailI’ll be working on this for you and will be in touch when I have additional information Thanks for reaching outI will be in touch Regards, Aleta C [redacted] [redacted]
First an apology to Mr [redacted] An apology for trying our best to bring swift and complete resolution to his situation This effort included communicating with our UPS Account Team regarding his situation and, in doing so, supplying them with his contact information We do this so that UPS has all of the necessary information to expeditiously handle the event and to bring speedy closure to the situation.Second, rest assured that we will not, under any circumstances, ever share his contact information with any of our parcel or freight carriers in the future even though it may delay the investigation associated with any missing or damaged shipments.Respectfully, [redacted]
Hello ***, I’m very sorry that the ETA we didn’t receive stock in November as expectedI’m working with our merchandising group to gain additional details of when we are expecting additional shipments how that pertains to your order with usI tried calling earlier, where I left you a voice mailI will be in contact to let you know what I find out Regards, Aleta C [redacted] Customer Support, Director [redacted] (direct) [redacted]
[redacted] & I connected by phone last week and again todayHe shared with me details of his experienceWhile both purchases are outside the manufacturer’s warranty, I wanted to see how I could helpI’m arranging for a replacement [redacted] headphone cable be sent to him at no charge, paid for by CrutchfieldHe has all my direct contact information should he need anything furtherAleta C [redacted] Customer Support, Director [redacted]
Hello [redacted] , I’m very sorry to hear about your ordering experience with us. While I’m not able to go into great detail all our security measures, I would love to have the opportunity to have a conversation and try to address your questions/concerns, as best I can. I tried calling earlier this... week and again today. I also followed up with an email, providing my direct contact info. I can be reached at [redacted] . Regards, Aleta C [redacted] Customer Support, Director [redacted] (direct)
RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I got voicemail from Aleta and called back immediately and left voicemail too. Tried reaching again next day with no luck. I am not sure how many more days will it take to get response from Merchandise. I have been hearing this from Crutchfield team since last 3 weeks with no updates. Either they give me difference of $ [redacted] and let me go and buy somewhere else or please deliver product soon. I am asking for $ [redacted] since I bought product from Crutchfield at $ [redacted] after tax plus $ [redacted] gift card (so my net price was $***). Right now, I am getting same product with different vendor for $ [redacted] plus tax. So total is roughly $***, so difference is $***. Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No resolution has been madeAll they do is make excuses contrary to what we have been told since the beginning of this issueWe were sold the wrong item from the beginningWe have had problems with the items continually since we purchasedWe did in fact contact Crutchfield on this issue in the past and they told us to contact the manufacturer after the first time they needed to be replacedWe did contact the manufacturer and they have replaced the units several times already [redacted] is still willing to replace the unit and we have a valid RMA number and e-mails stating thisWe do not wish to have a replacement at this point as they just continue to breakWe were told from the beginning both verbal and written in e-mail by Crutchfield that as long as we provide Crutchfield with an RMA number, they would give us a creditInstead of issuing the credit, we have had to call at least times to get any kind of responseNone of our phone calls were ever returned.Completely unacceptable Regards, [redacted] ***
Hello, I am very sorry to hear of the problems Lee encountered with this purchaseI have since exchanged out his Pioneer for a replacement that we very much hope will address his needs, most importantly poor radio reception Regards, Aleta C*** Customer Support, Director
***-***-*** (direct)
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello, I'm very sorry that *** has another issue with his purchaseI have reached out to him by phone, left a voice mail & provided my direct contact number with my schedule this week.I hope to hear from him soon.Regards,Aleta C***
*** *** ***
***
***
Our price match policy indicates that all items associated with the order must match the competitors offerSince we provide either free or discounted installation accessories, the purchase being made would not qualify for the price match offer. Here are the details:Please let us know if you
need any additional details
Hello ***, my name is Aleta C***I’m the Customer Support, Director here at CrutchfieldI was aware of the situation, as along the way Max reached out to me and his Manager regarding your purchases and returnsWe were all hopeful that we could get to a place where we could continue with the
business relationshipFollowing additional attempts to finalize purchases, additional returns were madeAs stated earlier, we aren’t able to allow future ordersI’m very sorry things didn’t work outIt is my hope you can locate a local retailer where you can listen/audition products in store to help with your final buying decision.Regards,Aleta C***Customer Support, Director***-***-*** (direct)
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Good morning,We are sorry that Mr*** did not have a great experience with our companyHe had selected a limited supply product and put it into his shopping cartSince he opted to not complete the order, the item stayed in his cart but was not reserved for him since customers often add items to
their cart with no intention of completing their ordersThe item was removed from his cart when a different customer decided to complete a purchase for that same item.Please contact me for any additional information.Respectfully,Kurt G***Customer Experience Executive
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:A Crutchfield representative reached out to me to resolve this issueThe offer they provided me was satisfactoryI accepted Crutchfields offer and consider this issue resolved
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org.Thank you for your assistance in looking into this issueIt is greatly appreciated
Regards,
*** ***
Good afternoon,Mr.*** purchased this *** model *** from us on February The first contact that we had from Mr*** was on July Here is a copy of his original email:From: *** *** ***] Sent: Monday, July 10, 6:33:PM To:
Crutchfield Customer Support Subject: Customer support & return authorizations - ConnectID: *** This is a "contact us" email for ***> regarding Customer support & return authorizations - ConnectID: ***, Customer Comment: Hello, I purchased a *** *** from you in February or March and I've had nothing but problems. At first it was just some noise and interference which I was able to fix. Now I can't get it to connect to my phone through Bluetooth or USB. All updates are installed. Is there anything we can do or has it been too long? Customer Name: Brandon *** >> Phone: ***Since this was 5-months after the original purchase date, the best option we had was for Mr*** to contact the manufacturer (***) and have the unit repaired.We are very sorry that Mr*** has had this problem and still encourage him to contact *** to discuss repair options.Respectfully,Kurt G***
Hello, I had the pleasure of speaking with *** earlier this week, regarding his lost packageI am so sorry that this has been an ordeal for himI’m working with *** directly to work thru the claims processHe has my direct contact information and I’ll be staying in touch with him thru the
process Best regards, Aleta C*** Customer Support, Director
Hello, I am very sorry to hear that you’re not enjoying your purchase from usI tried reaching you by phone (left messages) and email to see if we can connect to discuss furtherIt’s our understanding that a charge back has been initiated at the bank and a provisional credit for a refund has
already been provided to youWhile a charge back dispute does complicate matters, I’m more than willing to discuss further to see how we might be able to assist hereI hope to speak with you soonBest regards, Aleta *** Customer Support, Director *** (direct) 800-388-x*** “Helping Crutchfield customers for over years.”
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Hello, I'm very sorry that *** has another issue with his purchaseI have reached out to him by phone, left a voice mail & provided my direct contact number with my schedule this week.I hope to hear from him soon.Regards,Aleta C [redacted] [redacted]
Hello [redacted] , I tried reaching out to you by phone and left you a voice mailI’ll be working on this for you and will be in touch when I have additional information Thanks for reaching outI will be in touch Regards, Aleta C [redacted] [redacted]
First an apology to Mr [redacted] An apology for trying our best to bring swift and complete resolution to his situation This effort included communicating with our UPS Account Team regarding his situation and, in doing so, supplying them with his contact information We do this so that UPS has all of the necessary information to expeditiously handle the event and to bring speedy closure to the situation.Second, rest assured that we will not, under any circumstances, ever share his contact information with any of our parcel or freight carriers in the future even though it may delay the investigation associated with any missing or damaged shipments.Respectfully, [redacted]
Hello ***, I’m very sorry that the ETA we didn’t receive stock in November as expectedI’m working with our merchandising group to gain additional details of when we are expecting additional shipments how that pertains to your order with usI tried calling earlier, where I left you a voice mailI will be in contact to let you know what I find out Regards, Aleta C [redacted] Customer Support, Director [redacted] (direct) [redacted]
[redacted] & I connected by phone last week and again todayHe shared with me details of his experienceWhile both purchases are outside the manufacturer’s warranty, I wanted to see how I could helpI’m arranging for a replacement [redacted] headphone cable be sent to him at no charge, paid for by CrutchfieldHe has all my direct contact information should he need anything furtherAleta C [redacted] Customer Support, Director [redacted]
Hello [redacted] , I’m very sorry to hear about your ordering experience with us. While I’m not able to go into great detail all our security measures, I would love to have the opportunity to have a conversation and try to address your questions/concerns, as best I can. I tried calling earlier this... week and again today. I also followed up with an email, providing my direct contact info. I can be reached at [redacted] . Regards, Aleta C [redacted] Customer Support, Director [redacted] (direct)
RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I got voicemail from Aleta and called back immediately and left voicemail too. Tried reaching again next day with no luck. I am not sure how many more days will it take to get response from Merchandise. I have been hearing this from Crutchfield team since last 3 weeks with no updates. Either they give me difference of $ [redacted] and let me go and buy somewhere else or please deliver product soon. I am asking for $ [redacted] since I bought product from Crutchfield at $ [redacted] after tax plus $ [redacted] gift card (so my net price was $***). Right now, I am getting same product with different vendor for $ [redacted] plus tax. So total is roughly $***, so difference is $***. Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No resolution has been madeAll they do is make excuses contrary to what we have been told since the beginning of this issueWe were sold the wrong item from the beginningWe have had problems with the items continually since we purchasedWe did in fact contact Crutchfield on this issue in the past and they told us to contact the manufacturer after the first time they needed to be replacedWe did contact the manufacturer and they have replaced the units several times already [redacted] is still willing to replace the unit and we have a valid RMA number and e-mails stating thisWe do not wish to have a replacement at this point as they just continue to breakWe were told from the beginning both verbal and written in e-mail by Crutchfield that as long as we provide Crutchfield with an RMA number, they would give us a creditInstead of issuing the credit, we have had to call at least times to get any kind of responseNone of our phone calls were ever returned.Completely unacceptable Regards, [redacted] ***
Hello, I am very sorry to hear of the problems Lee encountered with this purchaseI have since exchanged out his Pioneer for a replacement that we very much hope will address his needs, most importantly poor radio reception Regards, Aleta C*** Customer Support, Director
***-***-*** (direct)
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello, I'm very sorry that *** has another issue with his purchaseI have reached out to him by phone, left a voice mail & provided my direct contact number with my schedule this week.I hope to hear from him soon.Regards,Aleta C***
*** *** ***
***
***
Our price match policy indicates that all items associated with the order must match the competitors offerSince we provide either free or discounted installation accessories, the purchase being made would not qualify for the price match offer. Here are the details:Please let us know if you
need any additional details
Hello ***, my name is Aleta C***I’m the Customer Support, Director here at CrutchfieldI was aware of the situation, as along the way Max reached out to me and his Manager regarding your purchases and returnsWe were all hopeful that we could get to a place where we could continue with the
business relationshipFollowing additional attempts to finalize purchases, additional returns were madeAs stated earlier, we aren’t able to allow future ordersI’m very sorry things didn’t work outIt is my hope you can locate a local retailer where you can listen/audition products in store to help with your final buying decision.Regards,Aleta C***Customer Support, Director***-***-*** (direct)
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Good morning,We are sorry that Mr*** did not have a great experience with our companyHe had selected a limited supply product and put it into his shopping cartSince he opted to not complete the order, the item stayed in his cart but was not reserved for him since customers often add items to
their cart with no intention of completing their ordersThe item was removed from his cart when a different customer decided to complete a purchase for that same item.Please contact me for any additional information.Respectfully,Kurt G***Customer Experience Executive
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:A Crutchfield representative reached out to me to resolve this issueThe offer they provided me was satisfactoryI accepted Crutchfields offer and consider this issue resolved
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org.Thank you for your assistance in looking into this issueIt is greatly appreciated
Regards,
*** ***
Good afternoon,Mr.*** purchased this *** model *** from us on February The first contact that we had from Mr*** was on July Here is a copy of his original email:From: *** *** ***] Sent: Monday, July 10, 6:33:PM To:
Crutchfield Customer Support Subject: Customer support & return authorizations - ConnectID: *** This is a "contact us" email for ***> regarding Customer support & return authorizations - ConnectID: ***, Customer Comment: Hello, I purchased a *** *** from you in February or March and I've had nothing but problems. At first it was just some noise and interference which I was able to fix. Now I can't get it to connect to my phone through Bluetooth or USB. All updates are installed. Is there anything we can do or has it been too long? Customer Name: Brandon *** >> Phone: ***Since this was 5-months after the original purchase date, the best option we had was for Mr*** to contact the manufacturer (***) and have the unit repaired.We are very sorry that Mr*** has had this problem and still encourage him to contact *** to discuss repair options.Respectfully,Kurt G***
Hello, I had the pleasure of speaking with *** earlier this week, regarding his lost packageI am so sorry that this has been an ordeal for himI’m working with *** directly to work thru the claims processHe has my direct contact information and I’ll be staying in touch with him thru the
process Best regards, Aleta C*** Customer Support, Director
Hello, I am very sorry to hear that you’re not enjoying your purchase from usI tried reaching you by phone (left messages) and email to see if we can connect to discuss furtherIt’s our understanding that a charge back has been initiated at the bank and a provisional credit for a refund has
already been provided to youWhile a charge back dispute does complicate matters, I’m more than willing to discuss further to see how we might be able to assist hereI hope to speak with you soonBest regards, Aleta *** Customer Support, Director *** (direct) 800-388-x*** “Helping Crutchfield customers for over years.”