Called and spoke to MsC***She stated that she spoke with Mr*** on 12/15/in the afternoon she let him know that she will be delivering the product on 1/2/
Hello, I just got off the phone with *** to discuss what’s happened with her July purchaseIn December 2017, we were notified that the TV was no longer functional and in need of repairI reached back out to *** to understand what has happened sinceThe latest is that she’s
still working with *** regarding repairI will remain in contact with *** through the repair processShe’s going to send over some additional details to me by email. Regards, Aleta C***
*** *** ***
Hello [redacted], I tried reaching out to you by phone and left you a voice mail. I’ll be working on this for you and will be in touch when I have additional information. Thanks for reaching out. I will be in touch. Regards, Aleta C[redacted]...
Hello Michael, I’m very sorry that you’ve had a bad experience with your installation. We will be reaching out later today by phone to walk thru all the details to see how we can work with you on this matter. Sincerely, Aleta Childress )
Hello, I was sorry to hear about Mr. [redacted] carpet, following delivery. I have left a voice mail message and sent Mr. [redacted] an email with my direct contact info and schedule.Regards,Aleta C[redacted]Customer Support, Director[redacted] (direct)
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I also find it amusing that on the voicemail left the representative said that she had never encountered an issue like this. They've never had someone want to delete their account? In this age of constant hacking and unauthorized release of information the company has nothing in place for a consumer to delete their account and protect their information. Shame.
Regards,
[redacted]
First an apology to Mr. [redacted]. An apology for trying our best to bring swift and complete resolution to his situation. This effort included communicating with our UPS Account Team regarding his situation and, in doing so, supplying them with his contact information. We do this...
so that UPS has all of the necessary information to expeditiously handle the event and to bring speedy closure to the situation.Second, rest assured that we will not, under any circumstances, ever share his contact information with any of our parcel or freight carriers in the future even though it may delay the investigation associated with any missing or damaged shipments.Respectfully,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company is making up policy that isn’t in the language. Nowhere does it say that the entire order must match. However, their policy does state that any order of a car stereo system over $** comes with discounted installation items. I did not “bundle” those items with the stereo.
Regards,
[redacted]
As this order was placed in the name of [redacted] and her PayPal account is being used for payment we are only able to speak to Ms. [redacted]. Please have her call me at 1-800-388-2911, extension [redacted].Thank you,Kurt G[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The only offer I will accept at this point is when I see the refund hit my bank statement, or the speakers show up at my door.
Regards,
[redacted]
Hello Mr. [redacted], I tried calling earlier. I wanted to reach out via email as well to see if you might be available for a phone call.This week, I will be in the office daily here in VA until 2:45PM EST daily.I’d love the opportunity to follow up with you regarding your concerns.Best regards,Aleta...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This response is a joke. They do Not tell me anything. No explanation. No offer to change their web site to provide info that after x returns you are cut off. This is insane. It is obvious they don’t care. They just give a political response without even trying to help or explain anything. Their web site does not give any info regarding returns then cutting you off.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No resolution has been made. All they do is make excuses contrary to what we have been told since the beginning of this issue. We were sold the wrong item from the beginning. We have had problems with the items continually since we purchased. We did in fact contact Crutchfield on this issue in the past and they told us to contact the manufacturer after the first time they needed to be replaced. We did contact the manufacturer and they have replaced the units several times already. [redacted] is still willing to replace the unit and we have a valid RMA number and e-mails stating this. We do not wish to have a replacement at this point as they just continue to break. We were told from the beginning both verbal and written in e-mail by Crutchfield that as long as we provide Crutchfield with an RMA number, they would give us a credit. Instead of issuing the credit, we have had to call at least 5 times to get any kind of response. None of our phone calls were ever returned.Completely unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Crutchfield basically offers a lifetime support perk for purchasing through them. I purchased 2 items that I'm filing about. A car stereo that has been slowly failing since purchase but Crutchfield has never solved or even been able to help with one issue and now it's almost unusable. The second was a set of headphones. I returned them within my 30 day grace period. They were returned without explanation. They requested them back but informed me that the 30 days had passed. No return. The cord failed very shortly after and I was told to buy another. Once again, no support. The cord failed again. Crutchfield once again said they couldn't help. Regarding Crutchfield goes, the premium paid does not justify what little (if any) support you receive. I basically paid for something they cannot offer and I'm paying for (or was paying for) in warranty defects. I strongly feel in this case, both [redacted] and Crutchfield are to blame.
[redacted] & I connected by phone last week and again today. He shared with me details of his experience. While both purchases are outside the manufacturer’s warranty, I wanted to see how I could help. I’m arranging for a replacement [redacted] headphone cable be sent to him at no charge, paid for by Crutchfield. He has all my direct contact information should he need anything further. Aleta C[redacted]Customer Support, Director[redacted]
Hello, I am very sorry with Mr. [redacted]’ delivery experience. I tried calling, but I wasn’t able to reach him. I left him a voice mail message. At some point after submitting this complaint via the Revdex.com, he did receive a full refund. Regards, Aleta C[redacted] Customer Support, Director...
offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I returned merchants call and spoke to their rep and the merchant is not willing to satisfy this problem in a fair manner.
Regards,
[redacted]
Hello [redacted], I’m very sorry that the ETA we didn’t receive stock in November as expected. I’m working with our merchandising group to gain additional details of when we are expecting additional shipments how that pertains to your order with us. I tried calling earlier, where I left you a voice...
mail. I will be in contact to let you know what I find out. Regards, Aleta C[redacted] Customer Support, Director [redacted] (direct)[redacted]
Hello [redacted], I’m very sorry to hear about your ordering experience with us. While I’m not able to go into great detail all our security measures, I would love to have the opportunity to have a conversation and try to address your questions/concerns, as best I can. I tried calling earlier this...
week and again today. I also followed up with an email, providing my direct contact info. I can be reached at [redacted]. Regards, Aleta C[redacted]Customer Support, Director[redacted] (direct)
I spoke with [redacted] today. It is important to note that he is not the customer of record on this order, it is [redacted] and technically, we should not be discussing [redacted] order with anyone but [redacted].We replaced one component four months following the purchase. Nearly two and a half years...
passed before we heard from [redacted] regarding additional problems. We consulted with the manufacturer of the product, [redacted] and they indicated that the product was out of warranty and they would not take it back.We offered a [redacted] which was accepted.Unfortunately, further financial adjustments are not possible given the age of the purchase.
Called and spoke to MsC***She stated that she spoke with Mr*** on 12/15/in the afternoon she let him know that she will be delivering the product on 1/2/
Hello, I just got off the phone with *** to discuss what’s happened with her July purchaseIn December 2017, we were notified that the TV was no longer functional and in need of repairI reached back out to *** to understand what has happened sinceThe latest is that she’s
still working with *** regarding repairI will remain in contact with *** through the repair processShe’s going to send over some additional details to me by email. Regards, Aleta C***
*** *** ***
Hello [redacted], I tried reaching out to you by phone and left you a voice mail. I’ll be working on this for you and will be in touch when I have additional information. Thanks for reaching out. I will be in touch. Regards, Aleta C[redacted]...
[redacted]
[redacted]
Hello Michael, I’m very sorry that you’ve had a bad experience with your installation. We will be reaching out later today by phone to walk thru all the details to see how we can work with you on this matter. Sincerely, Aleta Childress )
Hello, I was sorry to hear about Mr. [redacted] carpet, following delivery. I have left a voice mail message and sent Mr. [redacted] an email with my direct contact info and schedule.Regards,Aleta C[redacted]Customer Support, Director[redacted] (direct)
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I also find it amusing that on the voicemail left the representative said that she had never encountered an issue like this. They've never had someone want to delete their account? In this age of constant hacking and unauthorized release of information the company has nothing in place for a consumer to delete their account and protect their information. Shame.
Regards,
[redacted]
First an apology to Mr. [redacted]. An apology for trying our best to bring swift and complete resolution to his situation. This effort included communicating with our UPS Account Team regarding his situation and, in doing so, supplying them with his contact information. We do this...
so that UPS has all of the necessary information to expeditiously handle the event and to bring speedy closure to the situation.Second, rest assured that we will not, under any circumstances, ever share his contact information with any of our parcel or freight carriers in the future even though it may delay the investigation associated with any missing or damaged shipments.Respectfully,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company is making up policy that isn’t in the language. Nowhere does it say that the entire order must match. However, their policy does state that any order of a car stereo system over $** comes with discounted installation items. I did not “bundle” those items with the stereo.
Regards,
[redacted]
As this order was placed in the name of [redacted] and her PayPal account is being used for payment we are only able to speak to Ms. [redacted]. Please have her call me at 1-800-388-2911, extension [redacted].Thank you,Kurt G[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The only offer I will accept at this point is when I see the refund hit my bank statement, or the speakers show up at my door.
Regards,
[redacted]
Hello Mr. [redacted], I tried calling earlier. I wanted to reach out via email as well to see if you might be available for a phone call.This week, I will be in the office daily here in VA until 2:45PM EST daily.I’d love the opportunity to follow up with you regarding your concerns.Best regards,Aleta...
C[redacted]Customer Support, Director[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This response is a joke. They do Not tell me anything. No explanation. No offer to change their web site to provide info that after x returns you are cut off. This is insane. It is obvious they don’t care. They just give a political response without even trying to help or explain anything. Their web site does not give any info regarding returns then cutting you off.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No resolution has been made. All they do is make excuses contrary to what we have been told since the beginning of this issue. We were sold the wrong item from the beginning. We have had problems with the items continually since we purchased. We did in fact contact Crutchfield on this issue in the past and they told us to contact the manufacturer after the first time they needed to be replaced. We did contact the manufacturer and they have replaced the units several times already. [redacted] is still willing to replace the unit and we have a valid RMA number and e-mails stating this. We do not wish to have a replacement at this point as they just continue to break. We were told from the beginning both verbal and written in e-mail by Crutchfield that as long as we provide Crutchfield with an RMA number, they would give us a credit. Instead of issuing the credit, we have had to call at least 5 times to get any kind of response. None of our phone calls were ever returned.Completely unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Crutchfield basically offers a lifetime support perk for purchasing through them. I purchased 2 items that I'm filing about. A car stereo that has been slowly failing since purchase but Crutchfield has never solved or even been able to help with one issue and now it's almost unusable. The second was a set of headphones. I returned them within my 30 day grace period. They were returned without explanation. They requested them back but informed me that the 30 days had passed. No return. The cord failed very shortly after and I was told to buy another. Once again, no support. The cord failed again. Crutchfield once again said they couldn't help. Regarding Crutchfield goes, the premium paid does not justify what little (if any) support you receive. I basically paid for something they cannot offer and I'm paying for (or was paying for) in warranty defects. I strongly feel in this case, both [redacted] and Crutchfield are to blame.
[redacted] & I connected by phone last week and again today. He shared with me details of his experience. While both purchases are outside the manufacturer’s warranty, I wanted to see how I could help. I’m arranging for a replacement [redacted] headphone cable be sent to him at no charge, paid for by Crutchfield. He has all my direct contact information should he need anything further. Aleta C[redacted]Customer Support, Director[redacted]
Hello, I am very sorry with Mr. [redacted]’ delivery experience. I tried calling, but I wasn’t able to reach him. I left him a voice mail message. At some point after submitting this complaint via the Revdex.com, he did receive a full refund. Regards, Aleta C[redacted] Customer Support, Director...
[redacted] (direct)
Revdex.com:
I have reviewed the...
offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I returned merchants call and spoke to their rep and the merchant is not willing to satisfy this problem in a fair manner.
Regards,
[redacted]
Hello [redacted], I’m very sorry that the ETA we didn’t receive stock in November as expected. I’m working with our merchandising group to gain additional details of when we are expecting additional shipments how that pertains to your order with us. I tried calling earlier, where I left you a voice...
mail. I will be in contact to let you know what I find out. Regards, Aleta C[redacted] Customer Support, Director [redacted] (direct)[redacted]
Hello [redacted], I’m very sorry to hear about your ordering experience with us. While I’m not able to go into great detail all our security measures, I would love to have the opportunity to have a conversation and try to address your questions/concerns, as best I can. I tried calling earlier this...
week and again today. I also followed up with an email, providing my direct contact info. I can be reached at [redacted]. Regards, Aleta C[redacted]Customer Support, Director[redacted] (direct)
I spoke with [redacted] today. It is important to note that he is not the customer of record on this order, it is [redacted] and technically, we should not be discussing [redacted] order with anyone but [redacted].We replaced one component four months following the purchase. Nearly two and a half years...
passed before we heard from [redacted] regarding additional problems. We consulted with the manufacturer of the product, [redacted] and they indicated that the product was out of warranty and they would not take it back.We offered a [redacted] which was accepted.Unfortunately, further financial adjustments are not possible given the age of the purchase.