Sign in

Northrup Associates, Inc.

Sharing is caring! Have something to share about Northrup Associates, Inc.? Use RevDex to write a review
Reviews Northrup Associates, Inc.

Northrup Associates, Inc. Reviews (144)

[redacted]
Thanks for your inquiry regarding the balance from[redacted].  I apologize that you were not able to get the matter resolved when you called in to our Customer Care Center.  I have researched the balance and found that it originates from [redacted] drainage...

charges from dates when you still owned the property.  The balance covers the time period 6/12/14- 1/30/15; per PVA records the sale date of the property was 1/30/15.  Drainage charges are billed to the owner of the property and through PVA research conducted by [redacted].   
I will have this balance transferred to your active account at [redacted] [redacted].  This will remove it from our collection agency and it will not affect your credit report.  If you have further questions or concerns regarding the drainage charges, please contact me at[redacted] or via email at[redacted]. 
Sincerely,
[redacted]
Manager, Business Operations

August 18, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
I am in receipt of your inquiry to the Louisville Revdex.com dated today regarding your water usage on your June 13, 2016 billing statement. ...


Louisville Water Company provides a courtesy adjustment to our customers when there is a leak found on the customer side and repaired OR if there is unexplained usage and the next billing cycle where usage was registered returns back to “normal”.
We will review your account to see if a courtesy adjustment can be offered once your October 2016 billing statement generates. Please keep in mind if we are able to offer this courtesy adjustment your adjusted bill will still be higher than your normal bill, since the courtesy adjustment is a portion of the excess amount based on your average usage. Courtesy adjustments are limited to no more than two (2) adjusted bills in a twelve (12) month period.
[redacted], Customer Service Supervisor, spoke with [redacted] today and advised the usage on the last billing statement dated August 16, 2016 was zero and Thomas advised no usage was due to being out of town. A payment arrangement has been placed on your account and late fees have been adjusted. Once your October 2016 billing statement generates [redacted] will contact you to discuss.
Sincerely,

[redacted] Manager – Customer Service

[redacted]
[redacted]
[redacted]
[redacted]
RE: Account #: [redacted]
Dear [redacted]:
I am in receipt of an inquiry to the Louisville Revdex.com dated February 18, 2016 regarding usage at the address above.
A customer...

service representative spoke with you on February 19, 2016 and during that conversation it was discovered you had a toilet leak which recently was fixed. As a courtesy, we offer an adjustment to our customers when a leak is found on the customer’s side and repaired. In order to review your account for this courtesy adjustment we need a copy of the repair invoice. This invoice can be faxed to use at [redacted] or it can be mailed to:
Louisville Water Company
[redacted]
[redacted]
[redacted]
Please allow 4-6 weeks for this adjustment to be processed.
A payment extension has been placed on your account until March 15, 2016.

Sincerely,
[redacted] Manager, Customer Service

May 25, 2017
 
[redacted]
RE:  Account #:  [redacted]
Dear [redacted]:
I am in receipt of your inquiry to the Louisville Revdex.com dated, May 19, 2017, regarding a high bill. ...


According to our records on 03/27/17 you requested a leak payment arrangement on your account for approximately $92.00 for the next 3 bills.  This payment arrangement was set up in the amount of $92.81 plus your current charges and appeared on your 04/25/17 statement.  No payment was received by the due date of 05/16/17 which caused the arrangement to break and the entire balance due. 
Your statement dated 02/24/17 was an estimated read of 4,000 gallons.  Since this was an estimated read when we obtained an actual read on 03/29/17 the meter indicated an additional 115,000 gallons passed thru the meter.  Since your 02/24/17 bill was an estimated reading the usage of 115,000 gallons occurred between 12/19/17 - 04/21/17. 
Based on your phone call on 05/19/17, we sent a field representative out to obtain another reading and to check for leaks.  This was completed on 05/20/17 and the results found no leaks and 7,000 gallons had passed thru the meter since our last reading on 04/21/2017.  A special inspection was completed yesterday where a field representative met with you and no leaks were found.  The reading obtained from the meter indicated an additional 2,000 gallons used since 05/20/17.   As you are aware, Louisville Water Company offers a courtesy leak adjustment to assist customers with a high bill resulting from a leak/unexplained usage on their property.  This courtesy adjustment is limited to no more than two (2) adjusted bills in a twelve (12) month period.  We previously adjusted 2 bills based on a toilet repair.  Bill date:  08/29/16; Total: $84.20; Bill date:  10/28/16; Total:  $157.74.  Since the usage on your 04/25/17 bill is higher than the 08/29/16 bill that a courtesy adjustment was made on we have reversed that adjustment and reprocessed the adjustment based on your 04/25/17 bill.  Instead of the standard courtesy adjustment of 50% of the excess amount based on your average usage the adjustment for this bill was calculated at 75% due to your 02/24/17 bill being estimated.  The adjustment for this bill totaled $543.84.  We have also adjusted the late fees which brings the balance due to $438.19.
If you need to spread this amount out over the next few bills please contact our customer service center and request a leak payment arrangement.
Sincerely,
[redacted]Manager, Customer Service

Dear Ms. [redacted],
Thanks for your email regarding the banging sounds coming from your main supply line.  I can imagine that it is a great source of concern and I have escalated to the appropriate people to handle.  Upon receiving your email I emailed the supervisor and manager of the...

[redacted] group who have come out to your property a few times.  [redacted], whom I believe has been in contact with you, set up pressure readings, unidirectional flushes, checked the valves and services, and consulted water quality.  We also have involved someone from our hydraulics department that deals with pressure issues and reviews.  He has been using data loggers to record and analyze pressure readings.  He has been reviewing the loggers and, as nothing has jumped out to him yet as a source of the issue, has changed the sample rates on the loggers to a much finer detail in hopes of identifying the problem.
At this point results are inconclusive and we are still in the middle of the investigation, but I can assure you that we are continuing to research the issue so that we can resolve the problem.  [redacted] will continue to be in contact as we look into this.  Please don't hesitate to contact me via email at [redacted] or phone at [redacted] if you need to speak with someone else about the issue or to get additional information. Again, I apologize for the lost sleep and stress that has resulted from this problem.
Sincerely,
[redacted]
Manager, Business Operations

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]      [redacted]
[redacted]I am in receipt of your inquiry to the Louisville Revdex.com dated December 8, 2015 regarding the misread of your water meter and...

the timeframe in having it re-read.  We apologize for this delay.    On December 11, 2015, we verified the reading for your November 4, 2015 billing statement was incorrect.  We have updated your account and sent a revised November 2015 billing statement in the amount of $172.82.  A payment in the amount of $171.39 was received on December 1, 2015 which leaves a balance of $16.88 due on/before January 4, 2016.  Our goal is to provide quality water and service to all of our customers.  As a courtesy, we have adjusted the late fees in the amount of $16.25.You are a valued customer and we appreciate your business.      Sincerely,[redacted]Manager – Customer Service

[See attachment]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The representative who called me after I filed the complaint with the Revdex.com was not able to solve the problem of the water company being 'inaccessible to its customers'.  She agreed it was a problem, and that I should call early in the morning. I told her that I have called at 8:05 a.m. and still waited over an hour with no one ever answering.  She then suggested that I try emailing them. I told her that in addition to calling and waiting on hold 6 times for over an hour, I had also emailed 3 times and no one ever responded to my email.  She then agreed that the email responders were also short-staffed. My contention is that the Louisville Water company is suppose to provide its customers goods and service, yet being 'completely inaccessible to its customers' is not the service that people should have to settle for. Unfortunately, LWC has a monopoly, is a city agency, and its customers are at the mercy of them.  Therefore, they don't HAVE to respond to phone calls and emails because they know there is nothing anyone can do about it.  I find this not only wrong, but inexcusable. The other half of my complaint was the horrific cost of monthly water service.  For 2 people on fixed income who use very little water, we pay over $90 per month.  Even if we are gone for an entire month, our water bill is still $45.  This just seems out of line - particularly in lieu of the fact that the only way to reach the company is to file a complaint with the Revdex.com.  The rep who called me after this complaint advised that I could 'suspend' my service for $30 if I was going to be out of town for an entire month.  But then, I have the headache of trying to reach LWC to STOP and RESTART my service.  To summarize my complaint - yes - a rep did contact me after I filed this complaint. No - she was not able to solve the problem of customer service availability and / or the high billing costs for water service.
Regards,
[redacted]

September 19, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
I am in receipt of your inquiry to the Louisville Revdex.com dated today regarding the information you were provided when you called to...

start service.
Water service was turned off on 09/19/16, per the previous occupant of the property. If you call prior to 12pm (noon), we can schedule your service to be turned on by 11:59pm the next business day. If you call after 12pm (noon), service is scheduled by 11:59pm within two business days.
You were advised an outstanding balance of $29.42 needed to be paid before we could start your service. This information provided was incorrect as it belongs to a different customer with a similar name. I apologize for the incorrect information being provided to you. 
As a courtesy, since you were given incorrect information, we have scheduled to have your service turned on today. Unfortunately, we are unable to give a specific time but it will be before 11:59pm.
Our goal is to provide quality water and service to all of our customers. When mistakes are identified every effort is made to ensure it does not happen again. You are a valued customer and I appreciate you bringing this matter to my attention.
Sincerely,

[redacted] Manager – Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
N
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not think this is a fair settlement. You are asking me to pay $328 for 4 months of service? This does not sound correct to me. This should be much lower than $300. I have made costly upgrades to my plumbing and washing equipment to try to reduce this bill. Multiple times in the last years I have asked the water company to look at why my bill was so high, the first time they stuck a note on my door and replied they rechecked the meter. I was home and sitting next to the door and find it hard to believe they did anything. You wanted me to pay a $13 late charge for my bill? What about my late charge for having a plumber check your leak that you assured me was on my side of pipe? I was out $645 for 2 months during the holidays. Not to mention the several times I have had to call your customer service (over 5 times now) sit on hold for 20 plus minutes only for them to tell me someone would call me from adjustments and never get a response? Only now that I have made a complaint through the Revdex.com you have chosen to resolve this matter. I need a more realistic bill in writing sent to my address.
Regards,
[redacted]

October 11, 2016
[redacted]
[redacted] [redacted]
[redacted]
Dear [redacted]:
I am in receipt of your inquiry to the Louisville Revdex.com dated October 5, 2016 regarding the meter being installed at the address above.
[redacted]...

Supervisor - Distributions Ops has spoken to you and advised service will be installed by our contractor on Monday, October 17, 2016. Please note weather issues may change this date.
Sincerely,

[redacted] Manager – Customer Service

March 23, 2018 [redacted]
[redacted]
[redacted] RE: Account # [redacted]
  Dear [redacted]: I am in receipt of your additional inquiry to the Louisville Revdex.com dated 3-13-18 regarding the bill and service for account [redacted].  Per your conversation on 3-8-18 with supervisor [redacted] you were made aware of adjustments on the account and that a new bill would be fourth coming however, it would take a few days to process.  The new bill was sent previously however, I am having a new bill emailed which you will receive early next week.    Regarding the concern over the calculation of the leak adjustment, Louisville Water takes the 2 year average of the same monthly time frame data to determine a consumer’s average use and then will make the adjustment on any amount over that average.  When your original leak adjustment was calculated the usage for the current address was used rather than the average for your individual household at your previous address.  As [redacted] explained an additional adjustment was made based off of your individual household use at the previous address.  Late fees were reversed as well.  Please keep in mind with a leak adjustment only a portion of the overage is adjusted, not the total amount which is why your bill will appear higher than previous.  Additionally at no point in time did Louisville Water advise to turn off the water.  That was a personal decision and not a directive of Louisville Water as there was no need to turn the water off.  If you need anything further at this time please advise.  Sincerely, [redacted] Director – Customer Service

[redacted]
[redacted]
[redacted]
[redacted]
RE:    [redacted]
         [redacted]9
Dear [redacted]:
I am in receipt of your inquiry to the Louisville Revdex.com dated...

January 19, 2016 regarding high usage and the level of service you received when contacting us.
[redacted], Customer Service Supervisor, spoke with you on January 21, 2016 and advised the repair information needed to review the account for a leak adjustment. All late fees have been adjusted.
Our goal is to provide quality service to all of our customers and we failed to execute during our interactions with you. We apologize and appreciate you bringing our attention.
You are a valued customer and we appreciate your business.
Sincerely,
 [redacted]

Manager – Customer Service

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
I am in receipt of your inquiry to the Louisville Revdex.com dated January 29, 2016 regarding the water meter leaking on the outlet...

side of the meter at the coupling and your difficulties in speaking with a customer service representative.
Our records indicate you contacted us on January 25, 2016 at 2:43pm to report the leak at the meter. A representative came out the same day at 11:27pm to examine for leaks and at that time found nothing wrong. On January 29, 2016 at 1:35pm you contacted us to see when someone would be out. The customer service representative advised we had already been out but set up an appointment for a representative to come and meet with you.
On February 1, 2016 a representative met with you and found the outlet coupling was leaking and gasket was worn. We replaced gasket and the drip stopped.
I apologize you experienced a delay in your call being answered. Our goal is not only to provide quality water but service and unfortunately we did not meet your expectations. I appreciate your feedback.
You are a valued customer and we appreciate your business.
Sincerely,


[redacted] Manager – Customer Service

Dear Ms. [redacted],
Thank you for contacting us about your issue with the account at [redacted].  Our records indicate that we did attempt to turn the service on as requested on 12/8/2014, but we were unable to leave the meter on as there was too much water running through the meter (often...

indicative of a leak).  Typically customers contact us to reattempt turn on and the account is activated upon completion of the first service run.  Your situation was unique in that you didn't have us turn the water on after the first attempt and so service charges continued to bill.  I apologize for the confusion about these charges and can assure you that we have taken care of waiving them on your account.
I have been in contact with [redacted], the Customer Care supervisor that you spoke with on 5/19.  She communicated that she advised that the $30 service activation fee (which covers the run in which we attempted to turn the service on) will be all that remains once we close the account and stop the billing.  Please contact me via email at [redacted] or phone at [redacted] if you have further concerns or questions about the account and remaining charge. 
Thanks again for contacting us and allowing us to resolve your issue.
Sincerely,
[redacted]
Manager, Business Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution while not 100% to my satisfaction would be acceptable to me.  I would have liked to see an actual confirmation number verses a screen shot of my account for the payment of the $10.15.  I also would have liked to see a statement that the LWC's new billing program was updated to allow every customer who wishes to print a receipt from the payment made.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 9, 2017 [redacted]
[redacted] RE: Account # [redacted] Dear [redacted]: I am in receipt of your inquiry to the Louisville Revdex.com dated 10-31-17, regarding the bill and service at [redacted].  On 11-1-17 at...

approximately 5:30pm you spoke with [redacted] regarding your questions and concerns with the MSD charges.   It is my understanding the [redacted] did explain the reasons for these charges.  If you need anything further at this time please advise.  Sincerely, [redacted] Director – Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]While I completely understand policy, you all turned off my water even though a payment was made. Your automated system never gave me a response telling me I had to pay a certain amount. Also your customer service is the worst I have ever seen I hope you do look into the call and listen to it. My suggestion is not to have it on speaker phone as I did let your horrible rep have it. As he wanted to act like he was my parent or something telling me and I quote your mad at us cause you did not pay your water bill. Sounds like this individual needs to find a new job. O and I guess he does not have water to even care. You all are a horrible company I am sure its even a peach to work for you all. Which is maybe why every single rep gave me and my wife attitude except Rene who actually took time to understand the situation. My water is back now no further action is needed, so thank you so much for turning off my water. Having my father in law to have to wait on his bath aid nurse to give him a bath also my wife not being able to wash her hands. And now and yes I cant prove it but my [redacted] is now sick because of a virus. You all suck and I hope you all never run into a situation of hard times where you all need someone to cut you a break. If you do find your self in need of needing a break I hope the per[redacted] to give you that break says ha ha ha nope. If my water is ever turned off again without notice especially when you take my money we will find our self in this situation again.

Check fields!

Write a review of Northrup Associates, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Northrup Associates, Inc. Rating

Overall satisfaction rating

Address: 26 Main Street, Lynnfield, Massachusetts, United States, 01940-1780

Phone:

5403 0 0
Show more...

Web:

This website was reported to be associated with Northrup Associates, Inc..



Add contact information for Northrup Associates, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated