Northrup Associates, Inc.

[redacted]I am in receipt of your inquiry to the Louisville Revdex.com dated September 14, 2015. Through reading your inquiry, there was a lot of activity the last few weeks on your account. On your bill dated August 11, 2015, you had an amount due of $219.09 with a payment due...

date of September 1, 2015. Louisville Water did not receive a payment from you by September 1st nor until up to the time you contacted our Customer Service area on September 14th. After an approximate two week time period after the due date, if we do not receive payment, it is our standard practice to shut off the water of the customer until payment is made. I know it was inconvenient for you to have your water shut off for non-payment. In review of the timeliness of when you received your letters from us, I am going to waive and credit your account for the $45.00 shutoff fee that we charged you.  In review of your account, your next water bill is scheduled to be drafted on October 7, 2015. You will see the $45.00 credit on this bill.If I can be of further assistance, my contact information is provided below.  Sincerely,[redacted]Director of Customer Service and Business Operations[redacted]

November 9, 2017 [redacted]
[redacted] RE: Account # [redacted] Dear [redacted]: I am in receipt of your inquiry to the Louisville Revdex.com dated 10-31-17, regarding the bill and service at [redacted].  On 11-1-17 at...

approximately 5:30pm you spoke with [redacted] regarding your questions and concerns with the MSD charges.   It is my understanding the [redacted] did explain the reasons for these charges.  If you need anything further at this time please advise.  Sincerely, [redacted] Director – Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]While I completely understand policy, you all turned off my water even though a payment was made. Your automated system never gave me a response telling me I had to pay a certain amount. Also your customer service is the worst I have ever seen I hope you do look into the call and listen to it. My suggestion is not to have it on speaker phone as I did let your horrible rep have it. As he wanted to act like he was my parent or something telling me and I quote your mad at us cause you did not pay your water bill. Sounds like this individual needs to find a new job. O and I guess he does not have water to even care. You all are a horrible company I am sure its even a peach to work for you all. Which is maybe why every single rep gave me and my wife attitude except Rene who actually took time to understand the situation. My water is back now no further action is needed, so thank you so much for turning off my water. Having my father in law to have to wait on his bath aid nurse to give him a bath also my wife not being able to wash her hands. And now and yes I cant prove it but my [redacted] is now sick because of a virus. You all suck and I hope you all never run into a situation of hard times where you all need someone to cut you a break. If you do find your self in need of needing a break I hope the per[redacted] to give you that break says ha ha ha nope. If my water is ever turned off again without notice especially when you take my money we will find our self in this situation again.

August 3, 2016
[redacted]
[redacted]
[redacted]
RE: Account # [redacted]
[redacted]
[redacted]
Dear [redacted]:
I am in receipt of your inquiry to the Louisville Revdex.com dated July 29, 2016 regarding water...

service at the above address.
We have received the signed contract you had with the property management company and military orders. The balance on the account listed above is now $0.00.
Sincerely,

[redacted] Manager – Customer Service