Northrup Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I didn't get the bill corrected. If water company uses my last year's average to calculate the bill for 3 months for my new address, the $ amount should be less than balance now.
Regards,
[redacted]

[redacted]
[redacted]I am in receipt of your inquiry to the Louisville Revdex.com dated November 2, 2015 regarding payment arrangements on your account.    [redacted], Customer...

Service Supervisor, spoke with you today to confirm the payment arrangements made on your account which were also previously emailed to you.     Sincerely,
[redacted]Manager – Customer Service

[redacted]I am in receipt of your inquiry to the Louisville Revdex.com dated September 14, 2015. Through reading your inquiry, there was a lot of activity the last few weeks on your account. On your bill dated August 11, 2015, you had an amount due of $219.09 with a payment due...

date of September 1, 2015. Louisville Water did not receive a payment from you by September 1st nor until up to the time you contacted our Customer Service area on September 14th. After an approximate two week time period after the due date, if we do not receive payment, it is our standard practice to shut off the water of the customer until payment is made. I know it was inconvenient for you to have your water shut off for non-payment. In review of the timeliness of when you received your letters from us, I am going to waive and credit your account for the $45.00 shutoff fee that we charged you.  In review of your account, your next water bill is scheduled to be drafted on October 7, 2015. You will see the $45.00 credit on this bill.If I can be of further assistance, my contact information is provided below.  Sincerely,[redacted]Director of Customer Service and Business Operations[redacted]

August 3, 2016
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RE: Account # [redacted]
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Dear [redacted]:
I am in receipt of your inquiry to the Louisville Revdex.com dated July 29, 2016 regarding water...

service at the above address.
We have received the signed contract you had with the property management company and military orders. The balance on the account listed above is now $0.00.
Sincerely,

[redacted] Manager – Customer Service