etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] *** [redacted] Dear Mr***:I am in receipt of your inquiry to the Louisville Revdex.com dated November 16, regarding payments made on your account Two payments were posted to your account in the amount of $on September 29, After receiving notification on October 16, that one of the payments was a duplicate resulting from a communication error from our payment processor, we reversed one of the payments In order to credit your account for the additional $documentation from your bank showing where they paid this amount twice is needed You can fax this information to [redacted] If you need payment assistance, after the September bill of $is paid, you may apply for a payment extension on the current portion of your bill to your next due date by using our automated phone system or speaking to a customer service representative Sincerely, [redacted] Manager – Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted] I accept Lwc resolution and apology Thank you Revdex.com
August 25, [redacted] RE: Account #: [redacted] Dear [redacted] ***: I am in receipt of your response to the Louisville Revdex.com dated, August 15, regarding what you have been billed for [redacted] was originally signed for service on [redacted] on 09/13/and was turned off for non-payment on 09/18/You did not pay for any water or service charges between 09/18/- 05/08/even though water usage occurredThe only thing you were billed for was storm water chargesLouisville Water Company has not back-billed for these charges You were signed back up for service on 05/08/Due to an error you were only being charged for waste water and storm water chargesIn December 2015, this caused the account to be flagged as “SFO – Service Found On.” Water charges were activated at that time and you were back billed the following on 01/28/ 05/08/– 01/26/Water $ 11/16/– 01/27/Storm Water $ 09/26/– 01/26/Waste Water $ TOTAL $ During an audit in April 2016, it was discovered you were being charged for the meter for [redacted] (Mtr # [redacted] ) when you should have been charged for the meter at [redacted] (Mtr# [redacted] )From 05/08/– 03/28/you were billed for 6,gallons when you only actually used 3,gallonsSince you were overcharged by 3,gallons during this timeframe we adjusted this usage and issued a credit to your account on 06/27/in the amount of $ As of today, the balance due is $This includes a past due amount of $Any past due balance is subject to disconnection of service Sincerely, [redacted] Manager – Customer Service
March 9, [redacted] Re: Billing issue Dear [redacted] : I am in receipt of your inquiry to the Louisville Revdex.com, dated March 3, 2017, regarding the balance of your account [redacted] ***, sent you information showing where the balance in question was transferred to the bankruptcy account in and spoke with you about this yesterday Should you have any further questions about this bankruptcy account, please [redacted] at ( [redacted] Sincerely, [redacted] Manager – Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept the $credit and my attorney will be handling the balance of our damage claim Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
August 12, [redacted] RE: Account #: [redacted] Dear [redacted] ***: I am in receipt of your inquiry to the Louisville Revdex.com dated August 9, regarding starting service at the address listed above [redacted] , Collections Supervisor, spoke with you on August 10, and water service has been started in your name and will be turned on by 11:59pm todaySincerely, [redacted] Manager, Customer Service
[redacted] I am in receipt of your inquiry to the Louisville Revdex.com dated October 1, I have reviewed your billing statements over the last six months and find your bills to be fairly consistent from billing period to billing periodI do not find in this time period where you had an abnormally high billTo summarize and visualize, I have attached a table to show your billing and payment history going back to April 28, 2015.As you have asked us to research this matter, we have made some errors in handling your inquiry in a timely and accurately mannerI apologize for the delay in a supervisor returning your calls and in our error in your [redacted] l Revdex.com complaint by responding with another customer’s responseFor your inconvenience, I will be waiving your late charge of $along with the water service charges for your June and August bills which totals $So you will see a total credit of $on your next billAgain, I apologize for any delays in service and communication errors we have madeIf I can be of further assistance, my contact information is provided below Sincerely, [redacted] Director of Customer Service and Business Operations [redacted]
August 18, [redacted] Dear [redacted] : I am in receipt of your inquiry to the Louisville Revdex.com dated today regarding your water usage on your June 13, billing statement Louisville Water Company provides a courtesy adjustment to our customers when there is a leak found on the customer side and repaired OR if there is unexplained usage and the next billing cycle where usage was registered returns back to “normal” We will review your account to see if a courtesy adjustment can be offered once your October billing statement generatesPlease keep in mind if we are able to offer this courtesy adjustment your adjusted bill will still be higher than your bill, since the courtesy adjustment is a portion of the excess amount based on your average usageCourtesy adjustments are limited to no more than two (2) adjusted bills in a twelve (12) month period [redacted] ***, Customer Service Supervisor, spoke with [redacted] today and advised the usage on the last billing statement dated August 16, was zero and Thomas advised no usage was due to being out of townA payment arrangement has been placed on your account and late fees have been adjustedOnce your October billing statement generates [redacted] will contact you to discuss Sincerely, [redacted] Manager – Customer Service
Dear Ms***, Thank you for contacting us about your issue with the account at [redacted] ** Our records indicate that we did attempt to turn the service on as requested on 12/8/2014, but we were unable to leave the meter on as there was too much water running through the meter (often indicative of a leak) Typically customers contact us to reattempt turn on and the account is activated upon completion of the first service run Your situation was unique in that you didn't have us turn the water on after the first attempt and so service charges continued to bill I apologize for the confusion about these charges and can assure you that we have taken care of waiving them on your account I have been in contact with [redacted] ***, the Customer Care supervisor that you spoke with on 5/ She communicated that she advised that the $service activation fee (which covers the run in which we attempted to turn the service on) will be all that remains once we close the account and stop the billing Please contact me via email at [redacted] or phone at [redacted] if you have further concerns or questions about the account and remaining charge Thanks again for contacting us and allowing us to resolve your issue Sincerely, [redacted] Manager, Business Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution while not 100% to my satisfaction would be acceptable to me I would have liked to see an actual confirmation number verses a screen shot of my account for the payment of the $ I also would have liked to see a statement that the LWC's new billing program was updated to allow every customer who wishes to print a receipt from the payment made I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] I'm not living in this house for over the years and water supply was cut off and lock out by Louisville water companybut I'm still getting bill and collection from this companyThey make up account number for my home and keep sending bill which I should not have a account for this home at allaccount# [redacted] I want to have this account close and do not send any more bills as It shouldn'tThis is the new Bill I received
May 26, [redacted] RE: Account #: [redacted] Dear [redacted] ***: I am in receipt of your follinquiry to the Louisville Revdex.comWhile I understand your concern, we can only go by the usage indicated on the meterWhen we perform an inspection, as we did with you, we can only advise what is going on at that momentI would suggest you perform a dye test to check for an intermittent toilet leak as this can waste thousands of gallons of water a monthTo perform the dye test • Put a dozen drops of food coloring in your toilet tank• Do not flush the toilet• If after hours color appears in the bowl you’ve got a leakAs meters age they typically under report usage, however if you would like we can test your meter and you can be present during the testIf the meter passes you will be charged a non-refundable $meter test feeIf you would like to have your meter tested please contact customer service at 583-Sincerely, [redacted] Manager, Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowSince I have been here I have payed the wrong meter number, I am going to look for all the bills to show that I have payed water bills since I moved here Regards, [redacted] ***
[redacted] RE: Account #: [redacted] Dear [redacted] ***: I am in receipt of an inquiry to the Louisville Revdex.com dated February 18, regarding usage at the address above A customer service representative spoke with you on February 19, and during that conversation it was discovered you had a toilet leak which recently was fixedAs a courtesy, we offer an adjustment to our customers when a leak is found on the customer’s side and repairedIn order to review your account for this courtesy adjustment we need a copy of the repair invoiceThis invoice can be faxed to use at [redacted] or it can be mailed to: Louisville Water Company [redacted] Please allow 4-weeks for this adjustment to be processed A payment extension has been placed on your account until March 15, Sincerely, [redacted] Manager, Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I didn't get the bill correctedIf water company uses my last year's average to calculate the bill for months for my new address, the $ amount should be less than balance now Regards, [redacted] **
March 4, [redacted] RE: Account #: [redacted] Dear [redacted] : I am in receipt of an inquiry to the Louisville Revdex.com dated March 3, 2016, regarding your request to change your due date In order to have a preferred due date, you may set up automated payments via our website, louisivillewater.comWe have not reported you as late to consumer reporting agencies We have adjusted the late fee assessed on February 12, in the amount of $as a one-time courtesyThe balance of $is due on or before March 4, Sincerely, [redacted] Manager, Customer Service
etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] *** [redacted] Dear Mr***:I am in receipt of your inquiry to the Louisville Revdex.com dated November 16, regarding payments made on your account Two payments were posted to your account in the amount of $on September 29, After receiving notification on October 16, that one of the payments was a duplicate resulting from a communication error from our payment processor, we reversed one of the payments In order to credit your account for the additional $documentation from your bank showing where they paid this amount twice is needed You can fax this information to [redacted] If you need payment assistance, after the September bill of $is paid, you may apply for a payment extension on the current portion of your bill to your next due date by using our automated phone system or speaking to a customer service representative Sincerely, [redacted] Manager – Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted] I accept Lwc resolution and apology Thank you Revdex.com
August 25, [redacted] RE: Account #: [redacted] Dear [redacted] ***: I am in receipt of your response to the Louisville Revdex.com dated, August 15, regarding what you have been billed for [redacted] was originally signed for service on [redacted] on 09/13/and was turned off for non-payment on 09/18/You did not pay for any water or service charges between 09/18/- 05/08/even though water usage occurredThe only thing you were billed for was storm water chargesLouisville Water Company has not back-billed for these charges You were signed back up for service on 05/08/Due to an error you were only being charged for waste water and storm water chargesIn December 2015, this caused the account to be flagged as “SFO – Service Found On.” Water charges were activated at that time and you were back billed the following on 01/28/ 05/08/– 01/26/Water $ 11/16/– 01/27/Storm Water $ 09/26/– 01/26/Waste Water $ TOTAL $ During an audit in April 2016, it was discovered you were being charged for the meter for [redacted] (Mtr # [redacted] ) when you should have been charged for the meter at [redacted] (Mtr# [redacted] )From 05/08/– 03/28/you were billed for 6,gallons when you only actually used 3,gallonsSince you were overcharged by 3,gallons during this timeframe we adjusted this usage and issued a credit to your account on 06/27/in the amount of $ As of today, the balance due is $This includes a past due amount of $Any past due balance is subject to disconnection of service Sincerely, [redacted] Manager – Customer Service
March 9, [redacted] Re: Billing issue Dear [redacted] : I am in receipt of your inquiry to the Louisville Revdex.com, dated March 3, 2017, regarding the balance of your account [redacted] ***, sent you information showing where the balance in question was transferred to the bankruptcy account in and spoke with you about this yesterday Should you have any further questions about this bankruptcy account, please [redacted] at ( [redacted] Sincerely, [redacted] Manager – Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept the $credit and my attorney will be handling the balance of our damage claim Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
August 12, [redacted] RE: Account #: [redacted] Dear [redacted] ***: I am in receipt of your inquiry to the Louisville Revdex.com dated August 9, regarding starting service at the address listed above [redacted] , Collections Supervisor, spoke with you on August 10, and water service has been started in your name and will be turned on by 11:59pm todaySincerely, [redacted] Manager, Customer Service
[redacted] I am in receipt of your inquiry to the Louisville Revdex.com dated October 1, I have reviewed your billing statements over the last six months and find your bills to be fairly consistent from billing period to billing periodI do not find in this time period where you had an abnormally high billTo summarize and visualize, I have attached a table to show your billing and payment history going back to April 28, 2015.As you have asked us to research this matter, we have made some errors in handling your inquiry in a timely and accurately mannerI apologize for the delay in a supervisor returning your calls and in our error in your [redacted] l Revdex.com complaint by responding with another customer’s responseFor your inconvenience, I will be waiving your late charge of $along with the water service charges for your June and August bills which totals $So you will see a total credit of $on your next billAgain, I apologize for any delays in service and communication errors we have madeIf I can be of further assistance, my contact information is provided below Sincerely, [redacted] Director of Customer Service and Business Operations [redacted]
August 18, [redacted] Dear [redacted] : I am in receipt of your inquiry to the Louisville Revdex.com dated today regarding your water usage on your June 13, billing statement Louisville Water Company provides a courtesy adjustment to our customers when there is a leak found on the customer side and repaired OR if there is unexplained usage and the next billing cycle where usage was registered returns back to “normal” We will review your account to see if a courtesy adjustment can be offered once your October billing statement generatesPlease keep in mind if we are able to offer this courtesy adjustment your adjusted bill will still be higher than your bill, since the courtesy adjustment is a portion of the excess amount based on your average usageCourtesy adjustments are limited to no more than two (2) adjusted bills in a twelve (12) month period [redacted] ***, Customer Service Supervisor, spoke with [redacted] today and advised the usage on the last billing statement dated August 16, was zero and Thomas advised no usage was due to being out of townA payment arrangement has been placed on your account and late fees have been adjustedOnce your October billing statement generates [redacted] will contact you to discuss Sincerely, [redacted] Manager – Customer Service
Dear Ms***, Thank you for contacting us about your issue with the account at [redacted] ** Our records indicate that we did attempt to turn the service on as requested on 12/8/2014, but we were unable to leave the meter on as there was too much water running through the meter (often indicative of a leak) Typically customers contact us to reattempt turn on and the account is activated upon completion of the first service run Your situation was unique in that you didn't have us turn the water on after the first attempt and so service charges continued to bill I apologize for the confusion about these charges and can assure you that we have taken care of waiving them on your account I have been in contact with [redacted] ***, the Customer Care supervisor that you spoke with on 5/ She communicated that she advised that the $service activation fee (which covers the run in which we attempted to turn the service on) will be all that remains once we close the account and stop the billing Please contact me via email at [redacted] or phone at [redacted] if you have further concerns or questions about the account and remaining charge Thanks again for contacting us and allowing us to resolve your issue Sincerely, [redacted] Manager, Business Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution while not 100% to my satisfaction would be acceptable to me I would have liked to see an actual confirmation number verses a screen shot of my account for the payment of the $ I also would have liked to see a statement that the LWC's new billing program was updated to allow every customer who wishes to print a receipt from the payment made I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] I'm not living in this house for over the years and water supply was cut off and lock out by Louisville water companybut I'm still getting bill and collection from this companyThey make up account number for my home and keep sending bill which I should not have a account for this home at allaccount# [redacted] I want to have this account close and do not send any more bills as It shouldn'tThis is the new Bill I received
May 26, [redacted] RE: Account #: [redacted] Dear [redacted] ***: I am in receipt of your follinquiry to the Louisville Revdex.comWhile I understand your concern, we can only go by the usage indicated on the meterWhen we perform an inspection, as we did with you, we can only advise what is going on at that momentI would suggest you perform a dye test to check for an intermittent toilet leak as this can waste thousands of gallons of water a monthTo perform the dye test • Put a dozen drops of food coloring in your toilet tank• Do not flush the toilet• If after hours color appears in the bowl you’ve got a leakAs meters age they typically under report usage, however if you would like we can test your meter and you can be present during the testIf the meter passes you will be charged a non-refundable $meter test feeIf you would like to have your meter tested please contact customer service at 583-Sincerely, [redacted] Manager, Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowSince I have been here I have payed the wrong meter number, I am going to look for all the bills to show that I have payed water bills since I moved here Regards, [redacted] ***
[redacted] RE: Account #: [redacted] Dear [redacted] ***: I am in receipt of an inquiry to the Louisville Revdex.com dated February 18, regarding usage at the address above A customer service representative spoke with you on February 19, and during that conversation it was discovered you had a toilet leak which recently was fixedAs a courtesy, we offer an adjustment to our customers when a leak is found on the customer’s side and repairedIn order to review your account for this courtesy adjustment we need a copy of the repair invoiceThis invoice can be faxed to use at [redacted] or it can be mailed to: Louisville Water Company [redacted] Please allow 4-weeks for this adjustment to be processed A payment extension has been placed on your account until March 15, Sincerely, [redacted] Manager, Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I didn't get the bill correctedIf water company uses my last year's average to calculate the bill for months for my new address, the $ amount should be less than balance now Regards, [redacted] **
March 4, [redacted] RE: Account #: [redacted] Dear [redacted] : I am in receipt of an inquiry to the Louisville Revdex.com dated March 3, 2016, regarding your request to change your due date In order to have a preferred due date, you may set up automated payments via our website, louisivillewater.comWe have not reported you as late to consumer reporting agencies We have adjusted the late fee assessed on February 12, in the amount of $as a one-time courtesyThe balance of $is due on or before March 4, Sincerely, [redacted] Manager, Customer Service