Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] They have not resolved the issue but are working on itWhen I receive the final resolution I will accept or reject itThank you for your help in this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] I do not pay my water bill times I had no problem with water company accepting my payments till around sept of last year Since then it has been nothing but a painI attempt to pay my water bill online like I always haveI put my debit/cedit info in lile the site requiresThen it says wrong cvv number and you still owe the billAssuming you put wrong cvv number inYou put all the info againAnd again wrong cvv number Then you check online bill and it still hasnt been paidSo you try yet again to pay your billWrong cvv numberEvery attempt wrong cvv number but they take the payment and still your water bill hasnt been paid You call on phone (which is a hassle) they say theres nothing wrong with thier system thats it onmy end something wrong with my bankAnd now I have credit with the water company or they can me a check out taking ten days In the documents attached I have a screenshot where they gave back payments only to take out paymentsBasically I paid water twice again And a screen shot of a post I posted on facebook when it all startedDesribing what happened I want them to fix thier wrong cvv problemStop charging me multiple timesAnd give me my money back
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below water have never turn on at my house as requested and it's has been locked out by Louisville water company Regards, [redacted]
[redacted] Thanks for your inquiry regarding the balance from [redacted] ***. I apologize that you were not able to get the matter resolved when you called in to our Customer Care Center. I have researched the balance and found that it originates from [redacted] drainage... charges from dates when you still owned the property. The balance covers the time period 6/12/14- 1/30/15; per PVA records the sale date of the property was 1/30/15. Drainage charges are billed to the owner of the property and through PVA research conducted by ***. I will have this balance transferred to your active account at [redacted] . This will remove it from our collection agency and it will not affect your credit report. If you have further questions or concerns regarding the drainage charges, please contact me at [redacted] or via email at [redacted] . Sincerely, [redacted] Manager, Business Operations
May 13, [redacted] Dear [redacted] : I am in receipt of your inquiry to the Louisville Revdex.com dated May 13, 2016, regarding your service being turned off due to non-payment A courtesy leak adjustment was processed on your account on 11/02/and 12/07/for a total of $Payment arrangements were placed on the account and reflected on your 01/08/2016, 03/07/2016, and 05/04/billing statement in the amount of $Full payment each month was not received which is why your service was disconnected A payment in the amount of $was received on 05/12/and another $payment was received todayWater service will be restored by 11:59pm todayAs a courtesy we have adjusted the $disconnect fee Sincerely, [redacted] Manager, Customer Service
November 20, [redacted] Dear [redacted] I am in receipt of your inquiry to the Louisville Revdex.com dated 11-20-regarding the bill and service at [redacted] I do apologize your refund has taken this long however, there is a process in handling refunds so they are not immediate I have processed your refund for the over payment and you are due a refund of $ This refund check will be available between 1pm and 5pm on Wednesday 11-22- You can pick it up at the downtown location at [redacted] Please see security at the desk and show them a picture id and they will release the check If you need anything further at this time please advise Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] They have not resolved the issue but are working on itWhen I receive the final resolution I will accept or reject itThank you for your help in this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] I do not pay my water bill times I had no problem with water company accepting my payments till around sept of last year Since then it has been nothing but a painI attempt to pay my water bill online like I always haveI put my debit/cedit info in lile the site requiresThen it says wrong cvv number and you still owe the billAssuming you put wrong cvv number inYou put all the info againAnd again wrong cvv number Then you check online bill and it still hasnt been paidSo you try yet again to pay your billWrong cvv numberEvery attempt wrong cvv number but they take the payment and still your water bill hasnt been paid You call on phone (which is a hassle) they say theres nothing wrong with thier system thats it onmy end something wrong with my bankAnd now I have credit with the water company or they can me a check out taking ten days In the documents attached I have a screenshot where they gave back payments only to take out paymentsBasically I paid water twice again And a screen shot of a post I posted on facebook when it all startedDesribing what happened I want them to fix thier wrong cvv problemStop charging me multiple timesAnd give me my money back
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below water have never turn on at my house as requested and it's has been locked out by Louisville water company Regards, [redacted]
[redacted] Thanks for your inquiry regarding the balance from [redacted] ***. I apologize that you were not able to get the matter resolved when you called in to our Customer Care Center. I have researched the balance and found that it originates from [redacted] drainage... charges from dates when you still owned the property. The balance covers the time period 6/12/14- 1/30/15; per PVA records the sale date of the property was 1/30/15. Drainage charges are billed to the owner of the property and through PVA research conducted by ***. I will have this balance transferred to your active account at [redacted] . This will remove it from our collection agency and it will not affect your credit report. If you have further questions or concerns regarding the drainage charges, please contact me at [redacted] or via email at [redacted] . Sincerely, [redacted] Manager, Business Operations
May 13, [redacted] Dear [redacted] : I am in receipt of your inquiry to the Louisville Revdex.com dated May 13, 2016, regarding your service being turned off due to non-payment A courtesy leak adjustment was processed on your account on 11/02/and 12/07/for a total of $Payment arrangements were placed on the account and reflected on your 01/08/2016, 03/07/2016, and 05/04/billing statement in the amount of $Full payment each month was not received which is why your service was disconnected A payment in the amount of $was received on 05/12/and another $payment was received todayWater service will be restored by 11:59pm todayAs a courtesy we have adjusted the $disconnect fee Sincerely, [redacted] Manager, Customer Service
November 20, [redacted] Dear [redacted] I am in receipt of your inquiry to the Louisville Revdex.com dated 11-20-regarding the bill and service at [redacted] I do apologize your refund has taken this long however, there is a process in handling refunds so they are not immediate I have processed your refund for the over payment and you are due a refund of $ This refund check will be available between 1pm and 5pm on Wednesday 11-22- You can pick it up at the downtown location at [redacted] Please see security at the desk and show them a picture id and they will release the check If you need anything further at this time please advise Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***