NorthStar Alarm Services, LLC

Dear Ms. W[redacted], My records indicate the technician came to your home and the system is working as it should. If that is not the case please let me know. Sincerely, ?Melanie J[redacted]Customer Care Manager, NorthStar...

Homep:[redacted] | f:[redacted]@northstaralarm.com | w:www.northstarhome.com...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Making clear that we do not going to accept any subsequent charge or penalty due to the early cancelation of our contract 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Someone from Northstar named Ally called and left a message on the secondary telephone number on my account saying a credit would be applied to my account.  I have no idea who Ally is and why shed did not call me. I have tried to contact her but was told she wasn't in.  I am rejecting this offer because the alarm system has never operated properly and after one year Northstar will start charging me every time there is a problem and they need to send out an installer. I have dealt with the alarm system problems for 6 months and after 3 failed service calls and numerous tech support calls to correct the problems,  I have no faith that their installers and tech support staff can repair this system successfully. Also, I am sure Northstar is attempting to hold me to this bad contract so that in a year they can charge me for service calls. My initial request has not changed, I am asking Northstar to authorize cancellation of this contract without penalty and refund my money.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not trust that the system issues have been resolved.  I had been assured since December 2016 that the issue was resolved, but as of July 13th, even after receiving notice in writing on July 11 that the issues were resolved, they were not.  I request to be released from the contract and to have the system removed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A Technician will call me within the next two business days to make an appointment to have the system removed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]