Northtown Auto Liquidators

Review: I baught a car from this company their was an repair issue that needed to be fix befor my loan would be finilized the company said they would fix it but they did not and they said they didDesired Settlement: I would liek them to fix my car that they said they would fix because they did not fix the problem right

Business

Response:

Review: I recently went car shopping and found a car I liked at this dealership, we test drove the vehicle (2007 [redacted] tc) and it had a very slight tic and they said it was just a timing chain guide that was a little loose and that it would be OK. So after signing the papers we were handed the keys and we pulled out of the parking lot. Immediately the car started making a loud loud taping /ticking sound; we stopped at the gas station to get gas since the car was already on empty with the gas light on. It just so happened that there was a manager from a local automotive shop there getting fuel at the time we pulled in. He walked over and asked what happened and why the car was making all the noise. He then told us that it was a major problem and that we need to take it back. So after taking the car back to the dealership, their mechanic said that it needed a new timing chain guide. The owner then said that he would fix the problem and install new guides. We left them the keys and car and went on our way. For about a week we hadn't heard any word on when we were going to get the car back, untill finally I called and asked about it. I was told by nick a salesmen that the motor was in fact blown and that it needed a new motor. By this time I had asked for my money back but they refused to refund me. Nick then told me the owner said he was Going to install a new engine in the vehicle and make it right. A few days after that we received a call from nick saying they were going to install a used junkyard motor in the car. I did not agree to a used motor being installed I was told it would be a new motor. At this time they still would not refund me and said the car would be done in a week or so. A week had passed and they still were not done, nor were they keeping me updated with what was going on with the vehicle. So I went In with my fiance and his father to the dealership to once again ask to be refunded and again I was denied. I just want my money back not a car with a junkyard motor!Desired Settlement: I was promised by the owner that I would be able to get into a different car if I went to the dealers auction with him and picked one out. So, I took the day of the dealer auction off work that we were supposed to go find a new car. Well, I receive a phone call from the owner now saying he was not going to get me a different car and that I needed to come pick up the car. All I want is my money back, a refund from a car that now has a junkyard motor.

Business

Response:

In response to the complaint issued by [redacted], ID [redacted]. Northtown Auto Liquidators has spent $3,000.00 in repairs for the car. Plus as additional $400.00.

[redacted] has been in the dealership and we've helped her out and as far as we were aware everything is resolved.

Business

Response:

In response to the complaint issued by [redacted]. Northtown Auto Liquidators has spent $3,000.00 in repairs for the car. Plus as additional $400.00.

[redacted] has been in the dealership and we've helped her out and as far as we were aware everything is resolved.

Review: In 2012, I purchased a Chevy Trailblazer from Northtown Auto Liquidators in Spokane, WA on Division Street. I put a down payment of $2,500 down. The day after I bought the vehicle it started smelling of gas and was leaking gas so I contacted the dealership and told them about the problem and told them that I would like my down payment back because the vehicle was leaking gas which was dangerous. They insisted I bring the vehicle to their auto mechanic. So the next few days I brought the vehicle to their mechanic and the mechanic was never in so I drove it back to the dealership and told them that I was bringing the vehicle back and would like my down payment back because I am not going to buy a car that is leaking gas and is dangerous. The dealership owner's was rude to me and my boyfriend. He started yelling at us in front of our young children and blamed us for scratching up the car which we brought him out to the car to prove their was NO scratches. While we were at the dealership the bank that was going to finance us backed out of financing us for the vehicle so the dealerships owner took the vehicle back but he also KEPT my down payment of $2,500. I only had the vehicle for at most 2 weeks. Well today, 3 years later, I got a letter from a collection agency stating that I owe Northtown Auto Liquidators $2,622.82. This is MY FIRST letter of notification from this dealership. They have not made any notification attempts since Nov. 2012 when I got the vehicle and when I also RETURNED the vehicle. I DO NOT believe that I OWE THEM ANY MONEY. I believe that THEY OWE ME my down payment back and I also don't believe that I should owe ANYTHING to collections for a vehicle I DO NOT HAVE.Desired Settlement: I would like to get my down payment of $2,500 back. And I would also like the collection agency to disregard the amount they THINK I owe them.

Business

Response:

Review: Hello,

On 06/28/2014 I test drove a 2005 Jeep Grand Cherokee at Northtown Auto Liquidators. Afterwords I filled out their application. Then I met with the finance manager [redacted] who told me that I was approved for loan with a 48 month term at 14.990% apr, but that they were going to try and obtain a better apr for me. I then signed the contract and agreed to a $1,500.00 down payment. One week later they contacted me stating that the finance company needed to talk to me which I agreed to. The finance company called me twice while I was at work. I called back both times and left a voice mail each time. I did not hear back from the finance company after that. Two weeks later I received an impolite voice mail from Northtown Auto Liquidators stating that I needed to contact them immediately. I called back the same day and left a voice mail. On Monday 08/04/2014 my wife called me when I was working and told me someone was at the house to reposes the vehicle. The contract stated the first payment wasn't due until 08/11/2014. The tow company contacted me and stated that they needed to pick up the vehicle. When I asked why they said because they weren't able to approve the financing. I then called the dealership and told them I could drop the vehicle off when I got off work and asked if they could please return my down payment. Nick the general manager said "we'll talk when you get here. " I returned the vehicle as promised after I left work that afternoon. When I handed Nick the keys he said there's no way I was going to receive the down payment back because I had possession of the vehicle for 45 days.

I would've never given them a $1,500.00 deposit for a vehicle that might not get financed. I signed the contract under the impression that that was exactly what it was, a contract. To place a deposit on something that you might not receive is a big gamble. As they advertise, statements like "WE FINANCE ANYONE!" and "WE FINANCE! GOOD, BAD, NO CREDIT...NO PROBLEM!" they were misleading from the start.

I work a full time job and my wife currently stays at home with our child. That was our only form of transportation and this experience put us in a very unpleasant financial situation.

Business

Response:

Northtown Auto Liquidators

August 15th, 2014

RE: [redacted], Case # [redacted]

Resolution Moderator: [redacted]

To: Whom it may Concern

In response to the complaint issued by [redacted], he purchased a vehicle from us at Northtown Auto on June 28th 2014. A common occurrence when purchasing a vehicle is that the Lender speaks personally with the customer to verify certain information. Unfortunately, the lender in this case was unable to get a hold of him. They have documentation regarding the several times they tried to contact him. Although we appreciate [redacted] as a customer, his non-communication with the lender, left us in a bad position especially since we were trying to call him too. We also have documentation of our phone calls. Neither the lender nor us were able to talk with [redacted]. Finally, after almost 45 days of not hearing back from him we had no choice but to hire a Repossession company to get our unpaid vehicle back. It was only then that [redacted] finally returned our phone call.

We did resolve the issue with him in a matter of a few minutes. We are thankful that [redacted] finally contacted us!

We appreciate the opportunity to let our side of the story be heard.

Sincerely,

Northtown Auto Liquidators