To Whom It May Concern; This letter is Flohawks' follow up response to the response from [redacted]. Our response has not changed, This customer created their own problems. We provided service to this customer who did not want to pay for the work from the beginning and created their own problems by limiting what they wanted FloHawks to do and by their desire to save money by doing work themselves. We do not believe that the customer is entitled to a refund. In a show of good faith I will offer a 50% refund and if not accepted this offer is withdrawn. To re-iterate Mrs. [redacted] is not entitled to a refund for the following reasons: On the first service she requested and got a pump truck. The driver could have pumped her tank but did not and thereby saved her significant money. He cleaned the filter which immediately solved some of their problem. He did limited troubleshooting on the pump. On the 2nd service call the customer did not want to spend the money to adequately troubleshoot the problem or fix the problems that were found. On the 3rd service call it was pretty much the same story. Problems were identified that needed addressed but the customer choose not to fix them. It is frankly no surprise they continued to have a problem as they refused to pay to properly troubleshoot or fix problems. They then hired Brand X to make the needed repairs identified by FloHawks and are disputing the FloHawks charges. Respectfully Submitted,
To Whom It May Concern; This letter is Flohawks' follow up response to the response from [redacted]. Our response has not changed, This customer created their own problems. We provided service to this customer who did not want to pay for the work from the beginning and created their own problems by limiting what they wanted FloHawks to do and by their desire to save money by doing work themselves. We do not believe that the customer is entitled to a refund. In a show of good faith I will offer a 50% refund and if not accepted this offer is withdrawn. To re-iterate Mrs. [redacted] is not entitled to a refund for the following reasons: On the first service she requested and got a pump truck. The driver could have pumped her tank but did not and thereby saved her significant money. He cleaned the filter which immediately solved some of their problem. He did limited troubleshooting on the pump. On the 2nd service call the customer did not want to spend the money to adequately troubleshoot the problem or fix the problems that were found. On the 3rd service call it was pretty much the same story. Problems were identified that needed addressed but the customer choose not to fix them. It is frankly no surprise they continued to have a problem as they refused to pay to properly troubleshoot or fix problems. They then hired Brand X to make the needed repairs identified by FloHawks and are disputing the FloHawks charges. Respectfully Submitted,