Complaint: [redacted]I am rejecting this response because:
Several of the claims in the company's response were not accurate as detailed in the attached letter. The integrity of this dispute resolution process depends on truthful responses from both parties. While I am open to being corrected, I believe this company needs to explain these apparently false claims they have made. I have extensive documentation including emails, phone records and credit card transaction detail to support the information below.
1) [redacted] did not provide an estimate for the services provided and invoiced.
2) [redacted] did not attempt to charge my credit card on July 7 for the King Country recording fee and had they done so the charge would have been approved.
3) [redacted] did not call me on 7/9 or 7/22 about a "declined" credit card.
4) [redacted] did not provide me with an invoice on 7/7 I needed for closing on my home.
The work was not complete on this job until I received a final invoice I could provide for reimbursement to my closing agent. I was clear from the beginning including in writing that this was an essential part of what I had contracted them to do and they agreed to provide up front. [redacted] own documentation supports my statement that I did not receive this until 7/27, weeks after it was committed and needed to close on my home.
The delay in providing this final invoice until weeks after my closing resulted in a loss to me of $344.75. That is the difference between the final invoice received and what I estimated for reimbursement at closing on my home.
I would like this amount of $344.75 deducted from my bill and then I will pay the rest of the balance.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
Several of the claims in the company's response were not accurate as detailed in the attached letter. The integrity of this dispute resolution process depends on truthful responses from both parties. While I am open to being corrected, I believe this company needs to explain these apparently false claims they have made. I have extensive documentation including emails, phone records and credit card transaction detail to support the information below.
1) [redacted] did not provide an estimate for the services provided and invoiced.
2) [redacted] did not attempt to charge my credit card on July 7 for the King Country recording fee and had they done so the charge would have been approved.
3) [redacted] did not call me on 7/9 or 7/22 about a "declined" credit card.
4) [redacted] did not provide me with an invoice on 7/7 I needed for closing on my home.
The work was not complete on this job until I received a final invoice I could provide for reimbursement to my closing agent. I was clear from the beginning including in writing that this was an essential part of what I had contracted them to do and they agreed to provide up front. [redacted] own documentation supports my statement that I did not receive this until 7/27, weeks after it was committed and needed to close on my home.
The delay in providing this final invoice until weeks after my closing resulted in a loss to me of $344.75. That is the difference between the final invoice received and what I estimated for reimbursement at closing on my home.
I would like this amount of $344.75 deducted from my bill and then I will pay the rest of the balance.
Sincerely,[redacted]