Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Business has resolved issues to my satisfaction.Sincerely, [redacted] ***
This letter is Flohawks' official response to the above referenced complaint filed by *** FloHawks takes Revdex.com complaints seriously and do our best to investigate every situation We do not keep record of every contact with the customer The facts as stated in [redacted] complaint are not reported accurately and materially misrepresent what actually occurred The facts are as follows: On Saturday, 2/20/at 9:pm, [redacted] called our office and requested that a pump truck be sent to her house to pump her septic tank for relief On Sunday, 2/21/at 11:am a pump truck, per the customer's request, was sent to the location Upon arrival the pump truck driver discovered that the customer had two tanks that did not need to be pumped He found both tanks to be at a high level The septic tank had a plugged outlet filter which he cleaned He also found that the float wires were all twisted up in the pump chamber which he straightened out and got the pump to work It should be noted that the driver could have pumped both tanks for a cost of around $but did not do so as it was not needed It also should be noted that the pump truck drivers can do basic troubleshooting on pumps but have neither the tools nor the expertise to do a complete diagnostic of a pump problem On 2/25/at 7:am the customer called again This time they reported a pump alarm and requested an electrician An electrician went out later that day and determined that there was a problem with the timer that turned the pump on and off Although it was working there was a 5-second delay before the pump started This was explained to the customer who was very concerned about costs and declined to have the problem fixed It was also discussed with the customer that there was water coming into the tank from the house which could be contributing to the problem A leaking toilet was suspected to be causing the water leak It was also discussed the the alarm float cords were swollen and the alarm float had a crack The customer did not want the electrician to spend any additional time troubleshooting any additional problems The customer stated that the husband was an engineer at [redacted] and would source the parts and fix the issues themselves It is stressed that the customer did not want the electrician to do any additional troubleshooting to insure that the timer was the only problem or determine if the water coming in or swollen cords were making the problem worse The charges for this 2nd visit were at a substantially reduced rate Normally, the charge for this second visit would be a service call ($179) plus another hours at ($44.75) plus $consumables for a total of $plus tax Instead we charged continuous time and the bill only came to $plus tax On 02/28/at 12:pm the customer called again This time they stated that they wanted us to come out and replace the timer Apparently it was not as easy to find the part and/or replace it as they thought it would be They also requested that the water issue be addressed when we came out to replace the timer When they called in this time they wanted to argue over the price of both the service and the cost of the part Rather than argue over the price we again agreed to do the work at a reduced rate Customer even called back to make sure we look at other problems Once we got onsite this 3rd time the timer was replaced However, again due to cost concerns the customer did not want anymore troubleshooting or repairs done even thought it was noted on the ticket they signed that there were additional problems The above items 1-are the facts These facts are supported by the order notes and signed field service tickets I have attached copies of all invoices, order notes, service tickets and field service tickets regarding this matter Simply stated this customer is/was extremely difficult to work with They did not want to spend the money to address the septic system problems correctly They wanted and received discounted rates for everything They thought they could fix the problems themselves but when the could not they called us back This approach contributed to additional costs even though all charges were discounted Then when their system continued to have problems they wanted to blame FloHawks In conclusion, [redacted] is not entitled to a refund for the following reasons: On the first service she requested and got a pump truck The driver could have pumped her tank but did not and thereby saved her significant money He cleaned the filter which immediately solved some of their problem He did limited troubleshooting on the pump On the 2nd service call the customer did not want to spend the money to adequately troubleshoot the problem or fix the problems that were found On the 3rd service call it was pretty much the same story Problems were identified that needed addressed but the customer choose not to fix them It is frankly no surprise they continued to have a problem as they refused to pay to properly troubleshoot or fix problems They then hired Brand X to make the needed repairs identified by FloHawks and are disputing the FloHawks charges Clearly, the signed service tickets and other attached paperwork in this matter support all of the above The customer also states that they were in contact with the "plumber" on 3/13/and that he never returned their call If they had a problem they should have called the office Our field staff do not carry company cell phones so I am not sure how they called the "plumber" who never returned their call The customer states that they called another company who came out and fixed the problem If that is true great, the problem is fixed Had they allowed FloHawks to properly fix all of the issues we identified as we identified them then all problems would have been corrected on the 2nd visit Instead they choose a piece meal approach This approach is what caused the problems with this job, not that FloHawks failed to properly complete the repair
Complaint: [redacted] I am rejecting this response because: Several of the claims in the company's response were not accurate as detailed in the attached letterThe integrity of this dispute resolution process depends on truthful responses from both partiesWhile I am open to being corrected, I believe this company needs to explain these apparently claims they have madeI have extensive documentation including emails, phone records and credit card transaction detail to support the information below 1) [redacted] did not provide an estimate for the services provided and invoiced 2) [redacted] did not attempt to charge my credit card on July for the King Country recording fee and had they done so the charge would have been approved 3) [redacted] did not call me on 7/or 7/about a "declined" credit card 4) [redacted] did not provide me with an invoice on 7/I needed for closing on my home The work was not complete on this job until I received a final invoice I could provide for reimbursement to my closing agentI was clear from the beginning including in writing that this was an essential part of what I had contracted them to do and they agreed to provide up front [redacted] own documentation supports my statement that I did not receive this until 7/27, weeks after it was committed and needed to close on my home The delay in providing this final invoice until weeks after my closing resulted in a loss to me of $That is the difference between the final invoice received and what I estimated for reimbursement at closing on my home I would like this amount of $deducted from my bill and then I will pay the rest of the balance Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We were told my the initial service tech that the pumping of the tank would need to be performed before any evaluation of the septic system or drain field could be doneWe agreed to this with the expectation that Flohawks would actually perform the work they were called out to do (solve the basement backup issue) in a timely manor (as indicated by both technicians who serviced the septic system on 11/4/15)The fact that Flohawks is aware that the system would refill within 7-days only serves to justify our complaintThey should have responded to this issue timely in order to prevent a second pumpingDuring conversations with Jim [redacted] and Carl E [redacted] , it was acknowledged that the tank would have to be pumped again, and that Flohawks would need to do this at no charge due to their failure to expeditiously resolve the issues Should Flohawks have issue with reimbursing the lesser charge of [redacted] for the second pumping, they are more than welcome to refund us their pumping fee of $500+, authorized on 11/4/and charged to our card on 11/6/as part of a total charge of $As indicated, this pumping was performed solely as a temporary solution (as indicated by the statement from Flohawks in their response), and they did not follow up to complete any work within the timeframe they have indicated would have been necessary to prevent a second pumping, which caused the second pumping to be necessary before repairs could be performed It was not at Flohawks' discretion to make the determination of whether this was an "emergency" situationUntil the issue could be resolved, a gaping hole had to be left in our front yard to allow access to the septic tank and baffle, which left our entire yard and surrounding areas reeking of excrementIf that's not an emergency situation, I don't know what is Further, there was no agreement for Flohawks to perform work at our location on 11/30/Our last communication with Flohawks was on 11/18/with Carl E [redacted] .Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: While I do appreciate the response from FloHawks, our request for a complete reimbursement of all charges is due to inadequate service and knowledge of the technicians Because of these two items, a large balance continued to grow It took our family going to a different organization for a one time visit that took minutes Since this visit the problem has been resolved When [redacted] requested that Floawks come to the property it was due to "Septic Alarm going off" The first line of introductory questioning from the operator clearly would have given FloHawks more than enough information that the septic tank would not need to be pumped people living in a residence that has a septic system set up for people Also the pump was pumped under years ago when we purchased the home Per all three technicians who came to our house should not have intended there for their to be a pumping All three of the technicians who visited our home thought the reason for the alarm going off was different First technician (February 21) thought that it was because there was too much slack in the wires for the sensors He wrapped up the cords with zip-ties as the solution Pump was ran and everything seemed to be in good working condition While you do state that the technician could have charged us simply for a pump, the problem was still there So I don't see why stating he could have done a different solution The problem still occurred three days later Next technician came out This time he did state that it was the timerNot probably, not might be, not could be This was the problem At this time the technician did put in a new timer However, after that the technician recanted his words about the timer Stating "I put the new one in it works I put the old one in and it works now too It's the weirdest thing." So yes I did ask about purchasing a timer elsewhere as the part was listed by your organization as ~ $150, I also found the part online for $ However, I wanted to see if perhaps the timer had reset or was working and just needed to be pulled out Things your technician did Not I So when the technician claims that I may not need to spend that kind of money, when I have already put in about ~$into the problem, you would probably do the same in my situation Here I was also told that I need to conserve water usage going into the tankShowers, laundry, and washing of the dishes were cut back Third technician came out after I submitted to their needing to be a new timer A new timer was installed But also at this time the technician couldn't properly reinstall the pvc pipe that the sensors were attached into my the tank that houses my septic tank pump The technician went through everything and at this time even came and listened to the "leaky toilet" you proclaim was a cause At this time the technician did not feel that it was a culprit let alone a factor in our issue At this time we feel that we have given FloHawks multiple opportunities to solve the issue with our septic alarm going off Text message correspondence (I do not feel it is appropriate to give the number of the technician whose phone number we have as it may lead to unneeded discipline on the employee) with a technician continue to show that after continuing to run the pump for up to minutes at a time several hours apart (in the texts from the technician) not more than hours apart (in those same texts) and continuing to conserve water at either load of laundry a day or load of dishes and with the alarm problem still happening with a new timer (charged to us by FloHawks) every 3-days that FloHawks truly had failed to identify the cause of the alarm going off at all hours of the day and was unable to solve the problem Even within these same text messages the technician requests for us to call into the operator and request a 4th opportunity to come and solve the problem I am grateful that we did not In summary FloHawks was contacted about a septic alarm going off While I am not a plumber, typically that means the tank is near full as that is 99% the purpose of the septic alarm Three opportunities were had by FloHawks to solve the problem All times different issues were identified as the causes of the alarm going off And the problem was never solved We are asking for a full refund of our balance because FloHawks failed to provide a service yet charged us for such We can provide a copy to the Revdex.com of our receipt from the organization that came out to our property and solved the problem within minutes after
To Whom It May Concern; This letter is Flohawks' follow up response to the response from [redacted] ***. Our response has not changed, This customer created their own problems. We provided service to this customer who did not want to pay for the work from the beginning and created their own problems by limiting what they wanted FloHawks to do and by their desire to save money by doing work themselves. We do not believe that the customer is entitled to a refund. In a show of good faith I will offer a 50% refund and if not accepted this offer is withdrawn. To re-iterate Mrs. [redacted] is not entitled to a refund for the following reasons: On the first service she requested and got a pump truck. The driver could have pumped her tank but did not and thereby saved her significant money. He cleaned the filter which immediately solved some of their problem. He did limited troubleshooting on the pump. On the 2nd service call the customer did not want to spend the money to adequately troubleshoot the problem or fix the problems that were found. On the 3rd service call it was pretty much the same story. Problems were identified that needed addressed but the customer choose not to fix them. It is frankly no surprise they continued to have a problem as they refused to pay to properly troubleshoot or fix problems. They then hired Brand X to make the needed repairs identified by FloHawks and are disputing the FloHawks charges. Respectfully Submitted,
[redacted] Please See Attached Documents [redacted] Per the complaint listed above we have prepared the following response to Mr [redacted] complaintOur records indicate that [redacted] called in the order for a septic pumping formaintenanceWe do not show any request for plugged linesOur service drivers do not answer the phones in our office and take ordersThe phone call wasanswered by Susan P [redacted] in our officeWe do not guarantee everything to be fine over the phoneTrouble shooting over the phone isimpossibleThe technicians jobs are to assess the problems on site and advise repairs or solveproblems as neededDuring pumping of the tank we discovered unusual materials in the septic tankWe obtained approval from the owner for an electrician to come out and trouble shoot thepump not functioningIt turned out the pump was Ok, but the wiring to the pump was burnt upand needed replaced between the panel and pump chamberThat was the cause of the pumpnot workingThe fuse in the panel was blown and would not stay setThe electrician cuttingthe wiring did not cause any of the problemsThat would have been a spot repair if the otherproblems did not existWe also offered to clean the tub line when we were informed of the issueThe customer thendecided to do this work on his own.Based on customer request and problems found at the home we believe all work has been performedappropriately and with customer approvalPlease see the attached copies of drivers ticket, commentdocumentation done as part of the service order.As of November 19th the credit card payment for $has been rejectedWe request that thispayment be remitted in full to satisfy the outstanding charges still owed.Please let us know if you need anything furtherWe expect that Mr [redacted] will pay in full for servicesperformed at his or [redacted] at request, or we will have to pursue further actions to collectpayment.JR I***Vice President NW Cascade I Flo Hawks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Business has resolved issues to my satisfaction.Sincerely, [redacted] ***
This letter is Flohawks' official response to the above referenced complaint filed by *** FloHawks takes Revdex.com complaints seriously and do our best to investigate every situation We do not keep record of every contact with the customer The facts as stated in [redacted] complaint are not reported accurately and materially misrepresent what actually occurred The facts are as follows: On Saturday, 2/20/at 9:pm, [redacted] called our office and requested that a pump truck be sent to her house to pump her septic tank for relief On Sunday, 2/21/at 11:am a pump truck, per the customer's request, was sent to the location Upon arrival the pump truck driver discovered that the customer had two tanks that did not need to be pumped He found both tanks to be at a high level The septic tank had a plugged outlet filter which he cleaned He also found that the float wires were all twisted up in the pump chamber which he straightened out and got the pump to work It should be noted that the driver could have pumped both tanks for a cost of around $but did not do so as it was not needed It also should be noted that the pump truck drivers can do basic troubleshooting on pumps but have neither the tools nor the expertise to do a complete diagnostic of a pump problem On 2/25/at 7:am the customer called again This time they reported a pump alarm and requested an electrician An electrician went out later that day and determined that there was a problem with the timer that turned the pump on and off Although it was working there was a 5-second delay before the pump started This was explained to the customer who was very concerned about costs and declined to have the problem fixed It was also discussed with the customer that there was water coming into the tank from the house which could be contributing to the problem A leaking toilet was suspected to be causing the water leak It was also discussed the the alarm float cords were swollen and the alarm float had a crack The customer did not want the electrician to spend any additional time troubleshooting any additional problems The customer stated that the husband was an engineer at [redacted] and would source the parts and fix the issues themselves It is stressed that the customer did not want the electrician to do any additional troubleshooting to insure that the timer was the only problem or determine if the water coming in or swollen cords were making the problem worse The charges for this 2nd visit were at a substantially reduced rate Normally, the charge for this second visit would be a service call ($179) plus another hours at ($44.75) plus $consumables for a total of $plus tax Instead we charged continuous time and the bill only came to $plus tax On 02/28/at 12:pm the customer called again This time they stated that they wanted us to come out and replace the timer Apparently it was not as easy to find the part and/or replace it as they thought it would be They also requested that the water issue be addressed when we came out to replace the timer When they called in this time they wanted to argue over the price of both the service and the cost of the part Rather than argue over the price we again agreed to do the work at a reduced rate Customer even called back to make sure we look at other problems Once we got onsite this 3rd time the timer was replaced However, again due to cost concerns the customer did not want anymore troubleshooting or repairs done even thought it was noted on the ticket they signed that there were additional problems The above items 1-are the facts These facts are supported by the order notes and signed field service tickets I have attached copies of all invoices, order notes, service tickets and field service tickets regarding this matter Simply stated this customer is/was extremely difficult to work with They did not want to spend the money to address the septic system problems correctly They wanted and received discounted rates for everything They thought they could fix the problems themselves but when the could not they called us back This approach contributed to additional costs even though all charges were discounted Then when their system continued to have problems they wanted to blame FloHawks In conclusion, [redacted] is not entitled to a refund for the following reasons: On the first service she requested and got a pump truck The driver could have pumped her tank but did not and thereby saved her significant money He cleaned the filter which immediately solved some of their problem He did limited troubleshooting on the pump On the 2nd service call the customer did not want to spend the money to adequately troubleshoot the problem or fix the problems that were found On the 3rd service call it was pretty much the same story Problems were identified that needed addressed but the customer choose not to fix them It is frankly no surprise they continued to have a problem as they refused to pay to properly troubleshoot or fix problems They then hired Brand X to make the needed repairs identified by FloHawks and are disputing the FloHawks charges Clearly, the signed service tickets and other attached paperwork in this matter support all of the above The customer also states that they were in contact with the "plumber" on 3/13/and that he never returned their call If they had a problem they should have called the office Our field staff do not carry company cell phones so I am not sure how they called the "plumber" who never returned their call The customer states that they called another company who came out and fixed the problem If that is true great, the problem is fixed Had they allowed FloHawks to properly fix all of the issues we identified as we identified them then all problems would have been corrected on the 2nd visit Instead they choose a piece meal approach This approach is what caused the problems with this job, not that FloHawks failed to properly complete the repair
Complaint: [redacted] I am rejecting this response because: Several of the claims in the company's response were not accurate as detailed in the attached letterThe integrity of this dispute resolution process depends on truthful responses from both partiesWhile I am open to being corrected, I believe this company needs to explain these apparently claims they have madeI have extensive documentation including emails, phone records and credit card transaction detail to support the information below 1) [redacted] did not provide an estimate for the services provided and invoiced 2) [redacted] did not attempt to charge my credit card on July for the King Country recording fee and had they done so the charge would have been approved 3) [redacted] did not call me on 7/or 7/about a "declined" credit card 4) [redacted] did not provide me with an invoice on 7/I needed for closing on my home The work was not complete on this job until I received a final invoice I could provide for reimbursement to my closing agentI was clear from the beginning including in writing that this was an essential part of what I had contracted them to do and they agreed to provide up front [redacted] own documentation supports my statement that I did not receive this until 7/27, weeks after it was committed and needed to close on my home The delay in providing this final invoice until weeks after my closing resulted in a loss to me of $That is the difference between the final invoice received and what I estimated for reimbursement at closing on my home I would like this amount of $deducted from my bill and then I will pay the rest of the balance Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We were told my the initial service tech that the pumping of the tank would need to be performed before any evaluation of the septic system or drain field could be doneWe agreed to this with the expectation that Flohawks would actually perform the work they were called out to do (solve the basement backup issue) in a timely manor (as indicated by both technicians who serviced the septic system on 11/4/15)The fact that Flohawks is aware that the system would refill within 7-days only serves to justify our complaintThey should have responded to this issue timely in order to prevent a second pumpingDuring conversations with Jim [redacted] and Carl E [redacted] , it was acknowledged that the tank would have to be pumped again, and that Flohawks would need to do this at no charge due to their failure to expeditiously resolve the issues Should Flohawks have issue with reimbursing the lesser charge of [redacted] for the second pumping, they are more than welcome to refund us their pumping fee of $500+, authorized on 11/4/and charged to our card on 11/6/as part of a total charge of $As indicated, this pumping was performed solely as a temporary solution (as indicated by the statement from Flohawks in their response), and they did not follow up to complete any work within the timeframe they have indicated would have been necessary to prevent a second pumping, which caused the second pumping to be necessary before repairs could be performed It was not at Flohawks' discretion to make the determination of whether this was an "emergency" situationUntil the issue could be resolved, a gaping hole had to be left in our front yard to allow access to the septic tank and baffle, which left our entire yard and surrounding areas reeking of excrementIf that's not an emergency situation, I don't know what is Further, there was no agreement for Flohawks to perform work at our location on 11/30/Our last communication with Flohawks was on 11/18/with Carl E [redacted] .Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: While I do appreciate the response from FloHawks, our request for a complete reimbursement of all charges is due to inadequate service and knowledge of the technicians Because of these two items, a large balance continued to grow It took our family going to a different organization for a one time visit that took minutes Since this visit the problem has been resolved When [redacted] requested that Floawks come to the property it was due to "Septic Alarm going off" The first line of introductory questioning from the operator clearly would have given FloHawks more than enough information that the septic tank would not need to be pumped people living in a residence that has a septic system set up for people Also the pump was pumped under years ago when we purchased the home Per all three technicians who came to our house should not have intended there for their to be a pumping All three of the technicians who visited our home thought the reason for the alarm going off was different First technician (February 21) thought that it was because there was too much slack in the wires for the sensors He wrapped up the cords with zip-ties as the solution Pump was ran and everything seemed to be in good working condition While you do state that the technician could have charged us simply for a pump, the problem was still there So I don't see why stating he could have done a different solution The problem still occurred three days later Next technician came out This time he did state that it was the timerNot probably, not might be, not could be This was the problem At this time the technician did put in a new timer However, after that the technician recanted his words about the timer Stating "I put the new one in it works I put the old one in and it works now too It's the weirdest thing." So yes I did ask about purchasing a timer elsewhere as the part was listed by your organization as ~ $150, I also found the part online for $ However, I wanted to see if perhaps the timer had reset or was working and just needed to be pulled out Things your technician did Not I So when the technician claims that I may not need to spend that kind of money, when I have already put in about ~$into the problem, you would probably do the same in my situation Here I was also told that I need to conserve water usage going into the tankShowers, laundry, and washing of the dishes were cut back Third technician came out after I submitted to their needing to be a new timer A new timer was installed But also at this time the technician couldn't properly reinstall the pvc pipe that the sensors were attached into my the tank that houses my septic tank pump The technician went through everything and at this time even came and listened to the "leaky toilet" you proclaim was a cause At this time the technician did not feel that it was a culprit let alone a factor in our issue At this time we feel that we have given FloHawks multiple opportunities to solve the issue with our septic alarm going off Text message correspondence (I do not feel it is appropriate to give the number of the technician whose phone number we have as it may lead to unneeded discipline on the employee) with a technician continue to show that after continuing to run the pump for up to minutes at a time several hours apart (in the texts from the technician) not more than hours apart (in those same texts) and continuing to conserve water at either load of laundry a day or load of dishes and with the alarm problem still happening with a new timer (charged to us by FloHawks) every 3-days that FloHawks truly had failed to identify the cause of the alarm going off at all hours of the day and was unable to solve the problem Even within these same text messages the technician requests for us to call into the operator and request a 4th opportunity to come and solve the problem I am grateful that we did not In summary FloHawks was contacted about a septic alarm going off While I am not a plumber, typically that means the tank is near full as that is 99% the purpose of the septic alarm Three opportunities were had by FloHawks to solve the problem All times different issues were identified as the causes of the alarm going off And the problem was never solved We are asking for a full refund of our balance because FloHawks failed to provide a service yet charged us for such We can provide a copy to the Revdex.com of our receipt from the organization that came out to our property and solved the problem within minutes after
To Whom It May Concern; This letter is Flohawks' follow up response to the response from [redacted] ***. Our response has not changed, This customer created their own problems. We provided service to this customer who did not want to pay for the work from the beginning and created their own problems by limiting what they wanted FloHawks to do and by their desire to save money by doing work themselves. We do not believe that the customer is entitled to a refund. In a show of good faith I will offer a 50% refund and if not accepted this offer is withdrawn. To re-iterate Mrs. [redacted] is not entitled to a refund for the following reasons: On the first service she requested and got a pump truck. The driver could have pumped her tank but did not and thereby saved her significant money. He cleaned the filter which immediately solved some of their problem. He did limited troubleshooting on the pump. On the 2nd service call the customer did not want to spend the money to adequately troubleshoot the problem or fix the problems that were found. On the 3rd service call it was pretty much the same story. Problems were identified that needed addressed but the customer choose not to fix them. It is frankly no surprise they continued to have a problem as they refused to pay to properly troubleshoot or fix problems. They then hired Brand X to make the needed repairs identified by FloHawks and are disputing the FloHawks charges. Respectfully Submitted,
[redacted] Please See Attached Documents [redacted] Per the complaint listed above we have prepared the following response to Mr [redacted] complaintOur records indicate that [redacted] called in the order for a septic pumping formaintenanceWe do not show any request for plugged linesOur service drivers do not answer the phones in our office and take ordersThe phone call wasanswered by Susan P [redacted] in our officeWe do not guarantee everything to be fine over the phoneTrouble shooting over the phone isimpossibleThe technicians jobs are to assess the problems on site and advise repairs or solveproblems as neededDuring pumping of the tank we discovered unusual materials in the septic tankWe obtained approval from the owner for an electrician to come out and trouble shoot thepump not functioningIt turned out the pump was Ok, but the wiring to the pump was burnt upand needed replaced between the panel and pump chamberThat was the cause of the pumpnot workingThe fuse in the panel was blown and would not stay setThe electrician cuttingthe wiring did not cause any of the problemsThat would have been a spot repair if the otherproblems did not existWe also offered to clean the tub line when we were informed of the issueThe customer thendecided to do this work on his own.Based on customer request and problems found at the home we believe all work has been performedappropriately and with customer approvalPlease see the attached copies of drivers ticket, commentdocumentation done as part of the service order.As of November 19th the credit card payment for $has been rejectedWe request that thispayment be remitted in full to satisfy the outstanding charges still owed.Please let us know if you need anything furtherWe expect that Mr [redacted] will pay in full for servicesperformed at his or [redacted] at request, or we will have to pursue further actions to collectpayment.JR I***Vice President NW Cascade I Flo Hawks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Can we get the address to whee this service took place? We need that to be able to investigate the situation and resolve itThanks