Northwest Community Hospital strives to provide the highest quality of care for our patients Our customer service representative for billing has assured the Patient Relations team that the patient's issues have been resolved and will be contacted by our customer service representative Thank you for bringing this to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Gary [redacted]
Northwest Community Hospital strives to provide the hightest quality of care for our patientsA representative from our Patient Financial Services Department has reached out to the patient to resolve the issue Thank you for taking the time to bring this to our attention
[redacted] Community Hospital strives to provide the highest level of care for our patients We truly regret that this patient remains dissatisfied Our Patient Relations team will reach out to the patient in the near future Thank you.Tell us why here
Initial Business Response / [redacted] (1000, 6, 2015/08/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nch.org Northwest Community Hospital strives to provide the highest quality of care for our patientsWe have performed a full investigation into the issues raisedThe patient can contact the Patient Advocate directly (XXX)XXX-XXXX or(XXX)XXX-XXXX to discuss his concerns in detailThank you for taking the time to bring this issue to our attention Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already contacted a patient advocate on more than one occasionI never got the legitimate responseThis is why I filed a complaint with Revdex.comNo one at NCH can give me an answerJust a imaginary invoice Final Consumer Response / [redacted] (2000, 12, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with NCH's response Thank you Final Business Response / [redacted] (4000, 10, 2015/08/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nch.org Northwest Community Hospital strives to provide the highest quality of care for our patientsWe have performed further investiation and have been advised insurance claim has been processedWe apoloigize for the inconvenienceThank you for taking the time to bring this issue to our attention
Initial Business Response / [redacted] (4001, 14, 2015/06/12) */ Hello, This matter is being investigated internally. Once the patient's description of events is confirmed, our expectation is that the patient will be refuinded in full for this service. NCH customer service will follow up with the pateint... directly.
Northwest Community Hospital strives to provide the highest quality of care to our patients. A detailed letter has been sent to the patient with an explanation regarding the issues raised. The patient can reach out to the Patient Relations team if further assistance is
required
*** Community Hospital's Patient Relations Representative has contacted the patient regarding the issues raised. We are currently working to resolve the issues to the customers satisfaction*** Community Hospital strives to provide the highest level of care and patient
experience. Thank you for bringing this to our attention. Tell us why here
Customer Relations: Northwest Community Hospital strives to provide the highest quality of care and customer service to our patients. Our customer service representatives are investigating the customer's issues. We are sorry for the delay, but will respond as soon as possible
after our investigation is completed
Northwest Community Hospital strives to provide quality care and patient experience. Our customer service department has been notified of this concern and will work toward a resolution. Thank you for bringing this is our attention
Northwest Community Hospital strives to provide the highest quality of care and patient experience. We truly regret that this patient is dissatisfied. Our customer service representative for billing will reach out to the patient to resolve the issues raised. Thank you for bringing
this to our attention
Northwest Community Hospital's Patient Customer Service representative spoke to the patient regarding the refund. The check has been sent and patient should receive it by Friday, January 26, 2018. Thank you for bringing this to our attention
Northwest Community Hospital strives to provide the highest quality of care and customer service for our patients. We have investigated the patient's complaint and are truly apologetic for her inconvenience. We have decided that the balance of $will be waived by Northwest Community Hospital as we are unable to rebill this claim to *** as requested. Please feel free to contact Patient Relations Team if you have any questions.Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Gary [redacted]
Complaint: [redacted]
I am rejecting this response because: NCH has all of the information available and the investigation should not any longer to investigate. There customer service reps have all of the data to resolve the issue.
Sincerely,
[redacted]
Initial Business Response /* (4001, 14, 2015/06/12) */
Hello,
This matter is being investigated internally. Once the patient's description of events is confirmed, our expectation is that the patient will be refuinded in full for this service. NCH customer service will follow up with the pateint...
Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nch.org
Northwest Community Hospital strives to provide the highest quality of care for our patients. We have performed a full investigation...
into the issues raised. The patient can contact the Patient Advocate directly (XXX)XXX-XXXX or(XXX)XXX-XXXX to discuss his concerns in detail. Thank you for taking the time to bring this issue to our attention.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already contacted a patient advocate on more than one occasion. I never got the legitimate response. This is why I filed a complaint with Revdex.com. No one at NCH can give me an answer. Just a imaginary invoice.
Final Consumer Response /* (2000, 12, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with NCH's response.
Thank you
Final Business Response /* (4000, 10, 2015/08/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nch.org
Northwest Community Hospital strives to provide the highest quality of care for our patients. We have performed further investiation and have been advised insurance claim has been processed. We apoloigize for the inconvenience. Thank you for taking the time to bring this issue to our attention.
Tell us why here...
Northwest Community Hospital strives to provide the highest quality of care for our patients. A representative from our Patient Financial Services Department has resolved the issue and has reached our to the patient, Thank you for taking the time to bring this to our...
Northwest Community Hospital strives to provide the hightest quality of care for our patients. A representative from our Patient Financial Services Department has reached out to the patient to resolve the issue. Thank you for taking the time to bring this to our attention.
Northwest Community Hospital strives to provide the highest quality of care for our patients Our customer service representative for billing has assured the Patient Relations team that the patient's issues have been resolved and will be contacted by our customer service representative Thank you for bringing this to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Gary [redacted]
Northwest Community Hospital strives to provide the hightest quality of care for our patientsA representative from our Patient Financial Services Department has reached out to the patient to resolve the issue Thank you for taking the time to bring this to our attention
[redacted] Community Hospital strives to provide the highest level of care for our patients We truly regret that this patient remains dissatisfied Our Patient Relations team will reach out to the patient in the near future Thank you.Tell us why here
Initial Business Response / [redacted] (1000, 6, 2015/08/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nch.org Northwest Community Hospital strives to provide the highest quality of care for our patientsWe have performed a full investigation into the issues raisedThe patient can contact the Patient Advocate directly (XXX)XXX-XXXX or(XXX)XXX-XXXX to discuss his concerns in detailThank you for taking the time to bring this issue to our attention Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already contacted a patient advocate on more than one occasionI never got the legitimate responseThis is why I filed a complaint with Revdex.comNo one at NCH can give me an answerJust a imaginary invoice Final Consumer Response / [redacted] (2000, 12, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with NCH's response Thank you Final Business Response / [redacted] (4000, 10, 2015/08/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nch.org Northwest Community Hospital strives to provide the highest quality of care for our patientsWe have performed further investiation and have been advised insurance claim has been processedWe apoloigize for the inconvenienceThank you for taking the time to bring this issue to our attention
Initial Business Response / [redacted] (4001, 14, 2015/06/12) */ Hello, This matter is being investigated internally. Once the patient's description of events is confirmed, our expectation is that the patient will be refuinded in full for this service. NCH customer service will follow up with the pateint... directly.
Northwest Community Hospital strives to provide the highest quality of care to our patients. A detailed letter has been sent to the patient with an explanation regarding the issues raised. The patient can reach out to the Patient Relations team if further assistance is
required
*** Community Hospital's Patient Relations Representative has contacted the patient regarding the issues raised. We are currently working to resolve the issues to the customers satisfaction*** Community Hospital strives to provide the highest level of care and patient
experience. Thank you for bringing this to our attention. Tell us why here
Complaint: ***
I am rejecting this response because: The promised material has not been received
Sincerely,
*** ***
Customer Relations: Northwest Community Hospital strives to provide the highest quality of care and customer service to our patients. Our customer service representatives are investigating the customer's issues. We are sorry for the delay, but will respond as soon as possible
after our investigation is completed
Northwest Community Hospital strives to provide quality care and patient experience. Our customer service department has been notified of this concern and will work toward a resolution. Thank you for bringing this is our attention
Northwest Community Hospital strives to provide the highest quality of care and patient experience. We truly regret that this patient is dissatisfied. Our customer service representative for billing will reach out to the patient to resolve the issues raised. Thank you for bringing
this to our attention
Northwest Community Hospital's Patient Customer Service representative spoke to the patient regarding the refund. The check has been sent and patient should receive it by Friday, January 26, 2018. Thank you for bringing this to our attention
Northwest Community Hospital strives to provide the highest quality of care and customer service for our patients. We have investigated the patient's complaint and are truly apologetic for her inconvenience. We have decided that the balance of $will be waived by Northwest Community Hospital as we are unable to rebill this claim to *** as requested. Please feel free to contact Patient Relations Team if you have any questions.Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Gary [redacted]
Complaint: [redacted]
I am rejecting this response because: NCH has all of the information available and the investigation should not any longer to investigate. There customer service reps have all of the data to resolve the issue.
Sincerely,
[redacted]
Initial Business Response /* (4001, 14, 2015/06/12) */
Hello,
This matter is being investigated internally. Once the patient's description of events is confirmed, our expectation is that the patient will be refuinded in full for this service. NCH customer service will follow up with the pateint...
directly.
Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nch.org
Northwest Community Hospital strives to provide the highest quality of care for our patients. We have performed a full investigation...
into the issues raised. The patient can contact the Patient Advocate directly (XXX)XXX-XXXX or(XXX)XXX-XXXX to discuss his concerns in detail. Thank you for taking the time to bring this issue to our attention.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already contacted a patient advocate on more than one occasion. I never got the legitimate response. This is why I filed a complaint with Revdex.com. No one at NCH can give me an answer. Just a imaginary invoice.
Final Consumer Response /* (2000, 12, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with NCH's response.
Thank you
Final Business Response /* (4000, 10, 2015/08/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nch.org
Northwest Community Hospital strives to provide the highest quality of care for our patients. We have performed further investiation and have been advised insurance claim has been processed. We apoloigize for the inconvenience. Thank you for taking the time to bring this issue to our attention.
Tell us why here...
Northwest Community Hospital strives to provide the highest quality of care for our patients. A representative from our Patient Financial Services Department has resolved the issue and has reached our to the patient, Thank you for taking the time to bring this to our...
attention.
Northwest Community Hospital strives to provide the hightest quality of care for our patients. A representative from our Patient Financial Services Department has reached out to the patient to resolve the issue. Thank you for taking the time to bring this to our attention.