Novaderm

To whom it may concern,?Thank you for assistance in resolving this complaint from our customer: *** *** complaint (***)??We would like to extend our sincerest apologies in how the account was handledWe take customer service very seriously and will be investigating the call log in order
to better service our customers in the future. Our records do indicate that Ms*** email was received and a cancellation was confirmed via on 1/24/However, there was a technical difficulty with our systems and thus lead to the additional chargesMs*** has requested a total refund in the amount of 179.88, however we will be extending that amount for the last charges in total refund amount of $Please allow to business days for the funds to reflect within the account.??Please feel free to contact our offices directly should you have any further concerns at 877-348- or [email protected]??Sincerely,?NovaDerm?Customer Service

To whom it may concern, Our company, NovaDerm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trynovaderm.com?Please note that we only sell NovaDerm and any other purchases for a different product must be handled by their company directlyWithin every trial shipment that we send, it includes a full size of the product which is completely free within the day trial period?Unfortunately since we did not receive a cancellation notice within the day trial period, a charge incurred for the original shipment and then the recurring subscription took in effect. According to our records, Ms*** contacted our offices on 3/23/and we issued a cancellation to the accountHowever, since a dispute has been placed we are unable to provide a refund as requested. The chargeback processors and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessaryIn addition, any and all results from this claim dispute would be final. ??Please feel free to contact us if you should have any further questions at [email protected] or 877-348-3844??Sincerely, ?NovaDerm?Customer Service

Dear [redacted],
" background-">Our company, Novaderm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://skincellclarity.com/terms.html

Dear [redacted],Our company, Nova Derm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the...

terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skincellclarity.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This refund is for only one of the products purchased at the same time. There was a second amount pulled from my checking account for the second product at the same time and that has not been addressed. 
Regards,
[redacted]

Dear [redacted],Our company, Novaderm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skincellclarity.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-470-8387 or [email protected],Novaderm [email protected]

Dear Revdex.com,Our company, Nexacell, strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14- day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program by marking...

the T&C check-boxes. Please view the following check-out page for more information: www.trynovaderm.comOur records indicate that Ms. [redacted] contacted our customer service team and verbally agreed to a partial refund of $44.98 on January 26, 2016. In addition, our records also indicate that Ms. [redacted]' account has been flagged as a chargeback for disputing the charges, and thus, we are unable to provide a refund in the remaining amount of $44.96 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds these parties deem substantiated and necessary. In addition, any and all results from this claim dispute would be final. We recommend that Ms. [redacted] contact her credit card provider for a status update. Please feel free to contact us if you should have any further questions at [email protected] or 877-348-3[redacted]Sincerely,Nova Derm Customer Support

Dear [redacted],Our company, NovaDerm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship...

program by marking the T&C check-boxes. Please see the following check-out page for more information:https://skincellclarity.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,[email protected]

THAT WAS PARTIAL REFUND AND NOT THE FULL AMOUNT. I SENT AN ATTACHMENT OF THE AD THAT WAS ON THE INTERENET.THANKS,[redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Our company, NovaDerm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trynovaderm.comThere is some misrepresentation listed within the complaint. Ms. [redacted] enrolled into our trial program om 1/30/2016 and did not place a cancellation on the account until 3/19/2016. Since then, there have been two charges in the amount of $89.94 processed on 2/14/2016 after the trial period had expired, and 3/15/2016 for the recurring shipment. According to the records, Ms. [redacted] contacted our offices on 3/19/2016 and was offered a Return Authorization for the latest shipment as per our terms. However, in an effort to resolve the matter, we will be issuing a refund for the remaining in the total amount of $89.94. Please note that the refund will take 3 to 5 business days for the funds to reflect within their account.If you have any further questions, please feel free to contact us if you should have any further questions at 877-348-3844 or [email protected]
Sincerely,
NovaDerm
Customer Service

Dear [redacted]:Our company, Nova Derm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: trynovaderm.comOur records indicate that Ms. [redacted] had already been processed a refund in the amount of $89.94 on September 23, 2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Thank you for your assistance,Nova Derm Customer Service[redacted]

Dear [redacted],Our company, Novaderm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://skincellclarity.com/terms.htmlOur records indicate that [redacted] had already been processed a refund in the amount of $89.85 on 01/27/2016 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-470-8387 or [email protected] .Sincerely,[email protected]

To whom it may concern, Our company, NovaDerm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trynovaderm.com?Please note that we only sell NovaDerm and any other purchases for a different product must be handled by their company directly. Within every trial shipment that we send, it includes a full size of the product which is completely free within the 14 day trial period. ?Unfortunately since we did not receive a cancellation notice within the 14 day trial period, a charge incurred for the original shipment and then the recurring subscription took in effect. According to our records, Ms. [redacted] contacted our offices on 3/23/2016 and we issued a cancellation to the account. However, since a dispute has been placed we are unable to provide a refund as requested.  The chargeback processors and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessary. In addition, any and all results from this claim dispute would be final. ??Please feel free to contact us if you should have any further questions at [email protected] or 877-348-3844??Sincerely, ?NovaDerm?Customer Service

Dear [redacted], 255);">Our company, NovaDerm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://skincellclarity.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].
Sincerely,[email protected]

To whom it may concern,Our company, NovaDerm  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trynovaderm.com?We feel for Ms. [redacted] concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 3 to 5 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at [email protected] or 877-348-3844??Sincerely,?NovaDerm?Customer Service

Dear [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Novaderm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skincellclarity.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-470-8387 or [email protected],[email protected]

A scam. Will keep adding charges and are rude IF you can get to talk to anyone. They will tell you that YOU are threatening THEM when you say you are contacting the Revdex.com. Will keep adding charges to your account. Had to cancel mine.

To whom it may concern, Our company, NovaDerm  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trynovaderm.com?We feel for Ms. [redacted] concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 3 to 5 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at [email protected] or 877-348-3844??Sincerely,?NovaDerm?Customer Service

Dear [redacted], sans-serif; font-size: small;">Our company, Novaderm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skincellclarity.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-470-8387 or [email protected],Novaderm [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This refund is for only one of the products purchased at the same time. There was a second amount pulled from my checking account for the second product at the same time and that has not been addressed. 
Regards,
[redacted]